104 Install Quick Reference

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System Installation Procedure

Table of Contents
Overview ...................................................................................................................... 2
Parts and Tools............................................................................................................ 3
Check Inventory ........................................................................................................... 3
Unpack the Analytical Unit........................................................................................... 4
Place the Analytical Unit .............................................................................................. 4
Install the Fluids Tray................................................................................................... 5
Open the Front Panel and Top Cover.......................................................................... 6
Prepare the Wash Arm and Pipettor............................................................................ 7
Prepare the Peristaltic Waste Pump............................................................................ 8
Seat the Circuit Boards and Check Connections ........................................................ 8
Verify Movement and Perform a Visual Inspection...................................................... 9
Assemble the Monitor Arm .......................................................................................... 9
Assemble the Handheld Barcode Scanner................................................................ 10
Install the PC Console ............................................................................................... 11
Install the Printer ........................................................................................................ 12
Connect the Network Hub and Cables ...................................................................... 12
Power On the System ................................................................................................ 13
Install the Printer Driver ............................................................................................. 14
Verify Communication................................................................................................ 14
Install the System Software ....................................................................................... 14
Verify Alignments ....................................................................................................... 15
Prime and Decontaminate ....................... 15
Run the System Check .............................................................................................. 16
Configure the System ................................................................................................ 16
Calibrate Assays and Run Controls........................................................................... 17
Clean Up and Complete Documentation ................................................................... 18
Assistance.................................................................................................................. 18

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Copyright © 2007 Beckman Coulter, Inc.
1/09/2008
Overview

Purpose and This document describes the procedure for installing the Access 2 Immunoassay
Intended System, and is intended for use by Beckman Coulter Inc. employees only.
Recipients

Change Detail Added step to obtain correct APF for wash buffer. Removed summary step for
Okidata printer. Removed old HP and okidata printers. Added printer driver
instructions for Lexmark printer and Okidata printer. Removed reference to Vantive
ID number. Changed Oracle System ID to Oracle Instance Number. Replaced
Canada with NACO. Changed font to Arial. Rotated and enlarged PC diagram.
Added footer.

Time to • Hardware installation: 4-7 hours.


Complete • Full installation, including hardware, software, configuring the system, calibrating
Procedure assays and running controls: 8 hours minimum.

Related These related documents are located in the Access Service Manual database.
Documents • Installation Process Overview
• Presite Qualification Checklist
• Preinstallation Checklist
• Preinstall Fax Cover Page
• Installation Record
• Assay Verification Protocol

Parts and Tools


This table lists the parts and tools required for installation.

Part Name Part No


Cloth, lint-free N/A
Gloves, rubber (without talc) N/A
Pipettor interlock switch bypass key 7416A
Pliers, side cutting N/A
Screwdrivers, Phillips & Slotted N/A
Tool, alignment, feeler gauge (0.010) 3417A
Tool, alignment, RV / Pipettor 3408B
Tool, alignment, reagent carousel pack 7990A

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1/09/2008
Check Inventory

Ensure that these materials are available for installing the system.
See also “Sales Groups” in the Access Systems Applications database for a list of
parts and components shipped with each system sales configuration.
NOTE: Installers outside the U.S.(OUS) must make adjustments as needed to accommodate
220 V power requirements.

Hardware Reagents and Supplies Instructional Materials


• AU instrument & power cord • Access 2 mL sample cups • Installation
• PowerVar power conditioner and 1 mL insert cups Implementation Guide
(N/A OUS) − Other customer • Customer Training
• Printer with toner cartridge requested sample Guide (2)
(N/A OUS) containers may also be • Instructions for Use
• Printer cable (parallel) shipped with the system • Material Safety Data
• Sample racks and rack labels • Wash buffer Sheet Manual
• Peripherals kit • Substrate (one bottle should • Maintenance and
− Fluids tray assembly be at room temperature 18 Service Log
• Waste bottle (2) hours before installation)
• Buffer bottle • Assay controls
cap/valve − One set of Lyphochek*
• Waste Air immunoassay controls
filter/bottles (2) shipped for installation
• Substrate bottle verification
cap and tube − Use customer-supplied
assembly controls for all other
− Monitor stand purposes
− Hand Held Bar Code • System Check Solution
scanner • Waste Bags
− Client/Server ID Cards • Reaction Vessels (RVs)
− Technical Assistance • Contrad *
Card & card holders
• Citranox *
− Mouse Pad
• Printer paper (may not be
• CARE Kit shipped with some systems)
• Computer with Keyboard and • TR-5 10/20GB back-up tape
mouse
• Keyboard label * Contrad is a trademark of Decon
• Touch screen monitor with Laboratories, Inc.
serial and video cables * Citranox is a trademark of
• Uninterruptible power supply Alconox, Inc.
(UPS) for PC * Lyphochek is a trademark of Bio-
• Surge protector power strip Rad Laboratories.
(N/A OUS)
• Network hub and cables
• System Software & APF CDs

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Unpack the Analytical Unit

Perform these steps to unpack the Analytical Unit (AU).

Step Action
1. Inspect the tilt and shock indicators on the packing box.
If either indicator is red, then inspect for damage and determine if the
installation can proceed.
2. Cut the straps attaching the packing box to the pallet.
3. Pull straight up to remove the box.
4. Remove any remaining cardboard, styrofoam padding, or plastic wrap
from the instrument.

Place the Analytical Unit

Perform these steps to move the Analytical Unit (AU) into place.
Caution: The analytical unit weighs approximately 200 pounds (91 kg) and requires at least
two people to lift. Do Not lift without having prepared an area to receive the instrument.

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Step Action
1. Review the system site requirements specified in these documents:
• “Space and Environmental Requirements” in the Reference Manual.
• “Presite Qualifications Checklist, Access 2” in the “Installation and
Deinstallation” section of the Access Service Manual.
2. Prepare the bench area for the AU and the peripherals.
• Bench space of 7 feet (213 cm) is required to accommodate all
components, or 6 feet (183 cm) without the PC.
• A minimum height of 30 inches (76 cm) above the bench top surface for
access to the interior of the AU from the top.
3. Verify that the surface prepared for the AU is flat, stable, and level.
4. Caution: DO NOT lift the AU using any other portion(s) of the base plate,
panels, or covers.
To lift the AU, place hands in the indentations located at each corner of the
AU base plate and lift.
5. Carefully place the AU on the prepared bench space leaving:
• 12 inches (30 cm) on the left side of the AU for the fluids tray.
• 36 inches (91 cm) on the right side for the monitor, printer, and
computer.
• 2 inches (5 cm) behind the AU to allow for opening the top cover.
6. Keep the packing and the pallet with all packing material until installation is
successfully completed and then discard if desired.

Install the Fluids Tray

Perform these steps to install the fluids tray.


Note: The waste air and liquid can be routed to a floor drain. Refer to service document
“Waste Drain Kit Installation” in the Access Service Manual database

Step Action
1. Unpack the fluids tray and related components.
2. Remove the red bulkhead fitting caps on the left side of the AU.
3. Locate the tubes labeled Waste, Waste 2, and Buffer coiled together in the
fluids tray.

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4. Slide the slip-on tubing clamps over the tubes, then connect the tubes to the
appropriate bulkhead fittings and tighten the clamps once the tubing is
connected to the fittings.
Notes:
• Discard the red bulkhead fitting caps.
• The waste tubing connections are interchangeable.
• Wetting the tubes will help when sliding them onto the connections.
5. Unscrew and discard the black plug from the substrate fitting on the left side
of the AU.
6. Connect the substrate fluid line to the substrate fitting and tighten.
7. Connect the sensor cable for the fluid tray level sensors to the connection
labeled level sensors on the left side of the AU.
8. Slide the fluids tray to within approximately 1 inch of the AU, easing the
wires and tubes into the opening on the tray housing.
Notes:
• Ensure that the tubing does not become pinched or kinked.
• Place the spare waste bottle and waste air filter bottle with the customer’s
CARE Kit.
9. Attach the wash buffer dispense cap assembly onto a new bottle of wash
buffer.
Note: Completely peel off the bottle foil seal.
10. Invert the wash buffer bottle and insert the dispense cap assembly into the
wash buffer reservoir receptacle. Load a second bottle to fill the buffer tank.

Open the Front Panel and Top Cover

Perform these steps to open the Front Panel and Top Cover.

Step Action
1. Open the front panel of the AU by pulling on the bottom of both sides of
the panel, then lifting upward.
2. Loosen the captive screw located above the Pipettor gantry tower to
release the top cover.
3. Close the front panel, then lift the front of the top cover up and back until
the cover rests in a vertical position.
4. Open the front panel.

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Prepare the Wash Arm and Pipettor
Perform these steps to remove packing material from the Wash Arm and the
Pipettor.

Step Action
1. Manually raise the wash arm and remove the packing foam from between
the wash arm and wash/read carousel housing.
2. Cut and discard the cable ties and the blue band securing the main
Pipettor carriage to the gantry.
3. Manually move the Pipettor downward by rotating the drive gear.
4. Remove the packing foam located above the ultrasonic transducer.
5. Remove the tape and wrapping from the Pipettor gantry shaft.
6. Manually move the main Pipettor carriage end-to-end across the entire
length of the Pipettor gantry.
7. Remove the excess grease from the ends of the upper Pipettor gantry
shaft and from the bearings on the X/Z carriage with a lint-free cloth.
Note: DO NOT wipe the grease from the entire length of the shaft. Remove
excess grease only at the ends of the shaft and around the carriage bearings.

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Prepare the Peristaltic Waste Pump
Perform these steps to prepare the peristaltic waste pump.

Step Action
1. Loosen the 2 screws that secure the lever guard to the peristaltic waste
pump, and remove the guard.
2. Push the cassette levers approximately 45° to the left, to lock the tubing
and cassettes into place.
3. Replace the lever guard, placing all of the cassette levers through the slot
in the guard, and then tighten the 2 screws.

Seat the Circuit Boards and Check Connections

Perform these steps to prepare the electronics module.

Step Action
1. Loosen the 2 screws securing the front of the electronics module cover
and remove the cover.
Note: The Pipettor may hit the screws if they are unscrewed too far.
2. Place your fingers at the left and right ends of the top edge of each of the
circuit boards and press down (side to side) firmly.
3. Ensure all connectors are seated properly. Firmly press all ribbon cable
and individual connectors that are attached to the circuit boards into their
receptacles.
4. Remove the I/O PCB and ensure that the Dallas Chip (socket mounted
Integrated Circuit) is firmly seated in its socket, then reinstall the I/O PCB.

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Verify Movement and Perform a Visual Inspection

Perform these steps to verify that components move freely and that connections are
secure.

Step Action
1. Ensure that the Pipettor moves freely by manually moving it fully left/right
on the gantry and then down/up.
Note: Manually rotate the large drive pulley located on the left end of the Pipettor
gantry to lower and raise the Pipettor carriage.
2. Lightly grasp each aspirate probe just above the fitting securing the probe to
the wash arm, pull up slightly, and release. The spring loaded probes should
move up and down freely.
3. Throughout the instrument, check that:
• Tubing fittings are snug but not over-tightened. Do not tighten the
fitting on top of the substrate probe.
• Tubes are not twisted or kinked.
• All electrical connections are secure.
• There is no out-of-place or loose hardware.
• The analytical module and sample/reagent carousel are positioned
and secured in their correct locations.

Assemble the Monitor Arm


Perform these steps to assemble the monitor arm.

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Step Action
1. Remove the monitor arm components from their packaging.
2. Mount the monitor arm onto the mounting post on the AU, with the tension
adjustment screw facing upward.
Note: Place one brass bushing between the arm and the bracket before mounting.
3. Insert the keyboard tray support rods fully into the holes on the mounting
bracket and then tighten the two set screws.
4. Attach the monitor mounting plate to the tilt-and-turn mechanism using
four (#10-32 x 3/8”) counter sink screws.
5. Remove the monitor stand from the monitor and attach the monitor
mounting plate / tilt-and-turn mechanism to the back of the monitor using
the four (M4 x 12mm) screws removed from the monitor.
6. Mount the monitor / tilt-and-turn mechanism to the post on the
keyboard/monitor mounting bracket.
7. Mount the keyboard/monitor mounting bracket onto the arm.
Note: Place one brass bushing between the arm and the bracket before mounting.
8. Adjust the tension adjustment screw (3/32 Allen) on the arm so that the
arm height remains stable when using the keyboard.
9 Tighten the set screws at the following locations:
• Monitor tilt turn mechanism to keyboard / monitor mounting bracket.
(The monitor should not tilt or turn easily)
• Keyboard / monitor mounting bracket to monitor arm. (The bracket
with keyboard and monitor should still turn)
• Monitor arm to mounting post. (The arm should still turn)

Assemble the Handheld Barcode Scanner

Perform these steps to assemble the hand held barcode scanner.

Step Action
1. Unpack the keyboard and the hand held bar code scanner.
2. Connect the scanner cable to the scanner, then connect the keyboard to
the scanner cable.
3. Place the keyboard on the keyboard tray.
4. Place the keyboard overlay label over the upper row of function keys.
5. Place the bar code scanner in a convenient location.

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Install the PC Console

Perform these steps to connect the peripherals to the PC console.

**Dynamic LAS and RMS


ports used on DxI only.

Step Action
1. Remove the PC from its packaging and place it near its final position.
2. Connect the video cable between the monitor and the video port on the
PC.
Note: The video connector is dark blue and has 15 pins. Connect the cable to the
Video expansion card if present.
3. Connect the serial (touch feedback) cable between the monitor and Com
Port 1 on the PC.
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4. Connect the Mouse to the green PS2 port on the PC using the USB to
PS2 adapter.
5. Connect the barcode scanner / keyboard to the purple keyboard port on
the PC.
6. Connect the blue network cable between the network port on the PC and
the network Hub.
Note: The yellow crossover cable is used if a network hub is not available.
7. Connect a phone line (if available) to the modem network connector on the
PC.
8. Connect the power cord to the back of the PC and then to the UPS.

Install the Printer

Perform these steps to install the printer.

Step Action
1. Unpack the printer. Remove the print test sheet, and then install the drum
and the toner cartridge.
Note: Do Not install any software that comes with the printer.
2. Connect the power cord to the back of the printer.
3. Connect the printer cable between the printer and the PC LPT1 port.
Connect the Network Hub and Cables

Perform these steps to connect the network hub and cables.

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Step Action
1. Connect a blue network cable from the Analytical Unit of each system to any
port on the network hub except the one marked uplink.
Note: The yellow crossover cable is provided for troubleshooting purposes and
also may be used when a network hub is unavailable.
2. Connect a blue network cable from the PC of each system to any port on the
network hub except the one marked uplink.
3. Connect the power cords as shown in the connection diagram.
Note:
• Do not connect the laser printer to the UPS. It will overload the UPS and
cause a beep when printing.
• Connect the UPS internal battery and allow it to charge according to the UPS
vendor instructions.
• The Power-Var power conditioner (for NAO only) is an isolation transformer
used to keep instrument ground leakage current within agency limits.

Power On the System

Perform these steps to power on the system.

Step Action
1. Apply power to the Server Instrument, the Server PC, the monitor, and the
network hub.
Notes:
• Do not power on other PCs or instruments yet, it will cause a network conflict.
• Calibrate the touch screen monitor if prompted. Select Start >> Programs >>
MicroTouch Touchware >> MicroTouch Touchware >> Calibrate.
2. In Windows NT double click the clock at the bottom right corner of the display.
Deselect the Daylight Saving check mark, then set the time zone to GMT
Greenwich and the correct local time.

Install the Printer Driver

Perform these steps to install the printer driver.


Note: Refer to “Printer, Laserjet, Installation, Access 2” for more detailed steps.

Step Action
1. Press the Windows key at the lower left corner of the keyboard, or press
Ctrl + Esc. The Start button will display at the bottom left corner of the
monitor.
2. Select the Start button to display the Start menu. Select Settings >>
Printers. The Printers window will display.
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3. Double click Add Printer. The “Add Printer Wizard” will launch.
4. Select Next. Choose Local printer and select Next. The “Select the Printer
Port” window will display.
5. Select LPT1 and select Next. A list of manufacturers and printers will
display.
6. Select the Manufacturer and Printer model:
• For HP or Okidata select Model: HP, Printers: LaserJet III, and then
Next.
• For Lexmark select Model: Lexmark, Printers: Lexmark Optra E,
and then Next.
Notes:
• Okidata Laserjet printers use the HP LaserJet III driver.
• Lexmark Laserjet printers use the Lexmark Optra E driver, otherwise
calibration reports may print incorrectly.
7. Enter “Laserjet Printer” as the printer name and select it as the default
printer. Select Next.
8. Select Shared and select Next.
9. Select No to print a test page and select Finish. The message “Please
insert disk” will display.
10. Select OK, but do not insert any disks or other media. The required
files are located on the PC.
11. In the “Copy files from” field, type “C:/install/i386” and select OK. The
software will install the LaserJet printer in the Printers folder.

Verify Communication

Perform these steps verify PC to AU communication.

Step Action
1. Select Start >> Run type CMD on the Open: text line and then press [Enter].
2. At the C:\> prompt type ping 192.168.2.1 and press [Enter]. The PC should
reply.
Note: Refer to the service document “Troubleshooting, Network, Access 2” in the
Access Service Manual for details.
3. Type ping 192.168.2.2 and press [Enter]. The instrument should reply.
Note: A programmed AU will normally reply at 192.168.2.4 or 2.6.
4. If the communication to the instrument is successful, then close the CMD
window and proceed to Install the System Software.

Install the System Software

Perform these steps to install the system software.

Step Action
1. Insert the Access 2 System software CD into the CD-ROM drive of the PC.
The program will auto run when the CD tray retracts.

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2. During the software installation accept the system default choices by
pressing [Enter], or clicking the mouse pointer on the highlighted
selection.
Note: A programmed AU will require entry of the correct IP address, normally
192.168.2.4 or 2.6.
3. Upon completion of the software installation, a “Setup Complete” dialog
box will display. Select Finish – restart the computer.
4. Caution: Installing the incorrect APF version (.1 or .2) may cause
erroneous patient results and assay issues.
Obtain the correct APF for this instrument’s wash buffer:
Wash Buffer II Original Wash Buffer
APF revision ends in .2 APF revision ends in .1
5. When “There are no defined assays. Please insert the Assay installation
CD” is displayed, insert the appropriate APF CD and select OK.
6. When the system has booted, and the system mode displays Ready or
Not Ready, proceed to configure the:
• Printer (select LaserJet in Configure >> System Setup >>Reports
Setup)
• Auto Delete (per customer preference)
• Scheduled Backup (per customer preference)
• LIS

Verify Alignments

Perform these steps to verify the mechanical alignments.

Step Action
1. Verify the main Pipettor X- and Z- axis alignments.
2. Verify the Sample/Reagent Carousel alignments.
3. Verify the Wash Arm alignments.
4. Verify the Incubator Belt alignments.
5. Home the Precision and Wash valves.
Note: The Wash and Precision valves may dry out. This can cause valve motion
errors during initialization. If these errors occur, then remove the rotor and stator,
separate, clean, and reinstall.
6. Initialize the system.
7. Verify the ultrasonic transducer temperature and voltages.

Prime and Decontaminate

Perform these steps to decontaminate the system.

Step Action
1. Load RVs, and a Waste bag.
2. Calibrate the incubator Belt and run the Vessel Holder Exerciser test.
3. Load an equilibrated bottle of Substrate.

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4. Decontaminate the substrate system.
Notes:
• Refer to the Substrate System Decontamination procedure in the Access
Service Manual)
• The decontamination procedure now uses 20% Citranox.
5. Prime Fluidics and calibrate the Obstruction Detection if present (Device
Diagnostics >> Analog Devices >> Pressure Monitor).
6. When finished, proceed to install software and verify alignments on any
Client Systems.
• In a workgroup, the Server PC must remain ON with the User Interface
present during installation of the client system(s).
• Each client system must be installed to completion before proceeding
to the next client. (Do not turn on any component of additional client
systems until the previous one has been completely installed.)

Run the System Check

To complete the System Check procedure, perform the following steps:

Step Action
1. Run the System Check and ensure that ALL system check specifications
are met.
• Refer to “Routine Maintenance” in the online Help System or
Operator’s Guide for instructions.
If specifications are not met, then refer to “Diagnostics” in the online Help
System or Reference Manual.
2. Verify that the drift correction factor (listed as “Drift Corr” on the report) is
0.9–1.1.
3. Verify that the dark count reading listed on the system check report is <
150 RLUs.
4. Print the System Check report and the Alignment report and place them in
the customer’s Maintenance and Service Log.

Configure the System

Perform these steps to configure the system, with customer input where applicable.

In Software Function… Configure the Following…


System Setup • Change the System ID to the Oracle Instance Number.
• Set the Date and Time Formats.
• Enter the Report Header information (with customer input).
• Configure Report to Printing (if desired).
• Select the Language (for screens, reports, and online Help).
Bar Code Reader Setup • Set Bar Code Symbology Parameters.
• Enable/Disable Bar Code Read of Sample IDs.
LIS Setup • Configure the LIS and verify communication, if applicable.
PC Administration Setup • Configure the system backup time.
• Configure the auto delete feature.
Tests Setup • Enable all tests that the customer will be using.
• Set the default units and sample type.
QC Setup Set up all controls the customer will be using.
Test Panels Setup: Configure any test panels the customer will be using.
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Derived Results Setup Configure any derived results the customer will be using.
Reflex Tests Setup Configure any reflex tests the customer will be using.
System Configuration Print configuration setups from their respective menus or fill out the system
Worksheets configuration worksheets, located in the Help System or Reference
Manual.
• System Setup Configurations.
• Tests Configurations.
• Test Panel Configurations.
• Derived Result Configurations.
• Reflex Test Configurations.
Other Place bar code labels on the sample racks. Choose labels corresponding
the customers sample tube requirements.
• Refer to “Racks and Sample Containers” in the Help System or
Operator’s Guide for assistance.
Confirm that the Utility assay is enabled. Refer to “Routine Maintenance”
in the Help System or Operator’s Guide for assistance.

Calibrate Assays and Run Controls

Perform these steps to evaluate system performance


NOTE: If the customer has requested assay verification studies, then skip this section and
refer to “Installation Assay Verification Protocol” in Chapter 7: “Installation” in the Access
Systems Applications database for instructions.

Step Action
1. Configure the appropriate calibrators and controls. (Use the customer’s
controls, or the Lyphochek controls that were shipped with the system, if
customer controls are unavailable.)
• Refer to “System Configuration” in the Reference Manual for
instructions.
2. Program the system to calibrate the appropriate assays.
• Refer to “Sample Management: Calibration Test Requests” in
Operator’s Guide for instructions.
3. Program 10 replicates of each control.
• Refer to “Sample Management: Quality Control Test Requests” in the
Operator’s Guide for instructions.
4. Pipette appropriate amounts of each calibrator and control into 2 mL
sample cups, and place them in the appropriate sample rack positions.
• Refer to “Sample Processing” in the Operator’s Guide for instructions.
5. Load the sample racks onto the sample carousel, and select Run to start
sample processing.
6. Observe instrument operation during the run, and verify that the run
completes normally and no abnormal event log messages are generated.
7. Calculate the mean and %CV for each of the controls. Then confirm that
the means fall within the acceptable ranges, and that the %CVs are
consistent with those provided in the “Assay Information” section of the
Instructions for Use.
• Refer to “Peer Group Comparisons” in the Access Systems Applications
database.
8. Place a copy of each assay calibration report in the Installation
Documentation section of the customer’s Installation Implementation
Guide, or in the “Assays” section of the customer’s Maintenance and
Service Log.

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9. Print a copy of each QC Data Report for the customer to review and
approve.

Clean Up and Complete Documentation

Perform these steps to clean up the system and complete the documentation.
Step Action
1. Unload all sample racks and any empty reagent packs from the AU.
2. Wipe the exterior of the AU with a moistened cloth and wipe up any
precipitate from previous leaks or spills. (Use whatever cleaner the lab
routinely uses.)
NOTE: In the absence of a preferred laboratory disinfectant, use a bleach solution
containing approximately 500 ppm available chlorine. (If using standard household
bleach, this is a 1/100 dilution in diH20.) Bleach solutions stronger than this are
corrosive and will damage the exterior of the Access 2 instrument.
3. Ensure that all covers fit snugly, and that all hardware is in place.
4. Record the system ID number in the appropriate field on the system
identification card and apply the card holder to the front of the AU.
Note: If multiple systems are networked, place client or server ID cards in the
holders as appropriate.
5. Complete the Access System Installation Record (PN 110645). Include the
appropriate Service Order number(s).
6. Assemble all system manuals and then review the completed Access
System Installation Record with the customer. Have the customer sign the
installation record in the space provided. Place a copy in the “Installation
Documentation” tabbed section of the Installation Implementation Guide.
7. Complete the Service Order or document the service activity in the
appropriate system. Place a hard copy of the report or service record in
the “Service” tabbed section of the Maintenance and Service Log.
8. Phone in the product information feedback for electronic entry.

Assistance

This table lists contact information for assistance.


If you are a: Then you may contact:
OUS BCI employee International Systems Technical Support:
E-mail: chaskatech@beckman.com
NACO BCI service employee Systems Technical Support at 1-800-666-8121.
BCI non-service employee (NACO) Customer Support at 1-800-854-3633 # 2 3.

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For Hardcopy Version: the effectivity of this document is guaranteed only by verification
against the on-line source database. The user must verify its currency on the day of use.
Copyright © 2007 Beckman Coulter, Inc.
1/09/2008

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