TITLE: FORMAL AND INFORMAL COMMUNICATIONS

Project submitted for partial fulfilment of internal assessment of Foundation Course III

Semester III

S.Y.B.com 2022-23

Submitted by:- Gayatri Vishwakarma

Exam seat no. :- (C.21.405)

Division and Roll no. :- (B- 118) as per roll list

SIES (NERUL) COLLEGE OF ARTS, SCIENCE AND COMMERCE

University of Mumbai

Submitted to:-

RUPALI ZELE Ma’am (Div B)

Assistant Professor

Department of Commerce

SIES (NERUL) COLLEGE OF ARTS, SCIENCE AND COMMERCE

Date of Submission -18/09/2022

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 ACKNOWLEDGEMENT

I would like to express my gratitude to our faculties Ms. Rupali Zele and Mr. Vishal Bodhale
for their guidance to complete this project on the topic “ FORMAL AND INFORMAL
COMMUNICATIONS ”, which also helped me to increase knowledge about the subject and
learnt basic research aptitude.

I would also like to thank my friends for their support in the completion of this project.

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 DECLARATION

I Gayatri Vishwakarma , from S.Y. B.Com 2021-22, Roll no. :- B-118.

Hereby declare that this project is my original work and I have not presented this work
anywhere else. This project is a part of the partial fulfillment of SYBCOM Internal Assessments for
the subject of Foundation Course III, Semester III conducted by the University of Mumbai.

Date: 18/09/2022

Name: Gayatri Vishwakarma

Place: Nerul, Navi Mumbai

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 INDEX

SERIAL CONTENT PAGE NO

NO

1. Introduction 5

2. Aims and objectives 6

3. Material And Methods 7

4. Video 8

5. Script 9

6. Conclusion 10

7. Bibliography 11

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 INTRODUCTION

What is Communication ?

• Communication is the process of sending and receiving messages that convey

information, ideas, feelings, and beliefs.

• The communication process is a series of actions on the part of the sender and the
receiver of the message on the path a message follows.

• The communication process has six elements: sender, message, channel, receiver,
translation, and feedback -

There are two types of Communication –

Formal Communication-

• Formal communication is exchanging official information between two or more people

within the same organization, by following predefined rules and using official channels of
communication.

Informal Communication-

Informal communication is the casual and unofficial form of communication wherein the
information is exchanged spontaneously between two or more persons without conforming
to the prescribed official rules, processes, systems, formalities and chain of command.

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 AIMS AND OBJECTIVES

Formal Communication-

1. To fulfill organizational objectives through some Pre-determined rules and regulations.

2. To give orders And convey instructions.
3. To create a better environment and achieve company’s goals.

Informal Communication-

1. To assess the effectiveness of informal communication in organizations.

2. To develop the awareness of the importance of informal communication.
3. To find out the benefits of informal communication.

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 MATERIAL AND METHOD USED

Material: Personal computer, smartphone, internet.

Method used: Secondary data.

Secondary data: Secondary data is the data that has already been collected through primary
sources and made readily available for researchers to use for their own research. It is a type
of data that has already been collected in the past
A researcher may have collected the data for a particular project, then made it available to
be used by another researcher. The data may also have been collected for general use with
no specific research purpose like in the case of the national census.

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 Video And Script

The Students of Group number 51 have decided to present a Video in front of the class as a
part of internal assessment for Foundation course III, semester III. The script of the video is
as follows.

Formal and Informal Communication-

1. Creative elements Given by Vedant Nakhawa

from Division- A / Roll No.- 137 (C.21.401)

2. Voice given by Tisha Verat from Division- C /

Roll No.- 137 (C.21.402)

3. Half content’s Written by Yash Vijan from

Division- B / Roll No.- 116 (C.21.403)

4. Theme Selected by Vimalraj From Division- B /

Roll No.- 117 (C.21.404)

5. Graphic and Video Edited by Gayatri

Vishwakarma (Group Leader) from Division- B /
Roll No. – 118 ( C.21.405 )

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6. Information Collected by Abhimanyu Waphare from
Division- A / Roll No.- 138 ( C.21.406)

7. Half content’s Written by Aman Yadav from Division- A /

Roll No.- 139 (C.21.407)

8. Images selected by Laxmi Yadav from Division- C /

Roll No.- 138 (C.21.408)

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 CONCLUSION

• To sum it up, Formal communication is the language of business while informal

communication is the language of building personal relations.

• It is highly recommended by business leaders that organizations rely on formal

methods of communication if they want to ameliorate business performance.

• This project hereby concludes the Informal learning means to learn in a surrounding
where a person is directed to be involved in learning process informally.

• Learning becomes a part of his/her work on non-regular basis.

• This form of learning is concerned with the daily routine activities of work, with
family or with friends or leisure time.

• In informal learning the learner is not even aware of the fact that he/she is learning.
This learning becomes the part of his/her skills, behavior and attitude.

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 BIBLIOGRAPHY

1. Kaul, Asha Business Communication, PHI New Delhi 1999 .

2. Raymond V. Lesiker & John D. Pettit, Business Communication - Theory

and Application, AITBS Publishers & Distributors, New Delhi 1996.

3. Treece Malra, Successful Business Communications‘, Allyn & Bacon,

Boston.

4. Edward Twitchell Hall, The Silent Language, 1959, Doubleday.

5. E T Hall, Proxemics - A Study of Man's Spatial Relationship, 1963,

International Universities Press.

6. E T Hall, The Hidden Dimension, 1966, Doubleday.

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