Frustration, Stress

and Burnout; Mental

Health and Mental
Hygiene

Presentor : Trinidad, Ma. Xandria I.

 What is
“FRUSTRATION”
?
Frustration is a stirred-up
state of hopelessness that
results when a person is
prevented from reaching a
particular value-goal to which
he has aspired or is prevented
from satisfying his
physiological needs.

“or it may simply defined as the

condition
of being thwarted in the satisfaction of
a motive”
 The three main problems in life
that bring out certain degree of
frustration are:

Physiologic
al Problems

Psychologic
al Problems

Environment
al
Problems
 Physiologic
al Problems
These physiological problems more or less are
our basic needs such as;
 Food
 Water
 Shelter
 Sex
Meeting such needs is temporary. Once
satisfied, the frustrating feeling is subdued.
When there is a strong deprivation of these
needs, one experiences an unpleasant
thwarting circumstances. A disequilibrium has
taken place and when this has been restored,
man reverts to his former self.
 Environmenta
l Problems

Man is born in a social environment

surrounded by cultural norms and values.
Numerous environmental factors come
to fore which may or may not be easily
overcome. One of the most difficult
problems in this area is one’s cultural do’s
and don’ts. Environmental frustrations can
not be avoided, for there are always certain
factors in a person’s situation which keep
him from achieving a degree of personal
growth and achievement.
 Psychologic
al Problems
Psychological or internal problems
are the most difficult to resolve as they
are within the inner feelings of a
person. You may be able to infer what
his inner thoughts and feelings are but
will not know what caused such a
frustrating feeling. Psychological
frustrations represent a more serious
threat to the personality of the
individual tan do environmental
frustrations. If severe enough, they
may create considerable emotional
tension with accompanying behavior
disorders.
 Personal Deficiencies
Reaction to frustration varies from
person to person because of their
personality differences. These reactions
maybe defensive, neurotic or psychotic.
 REACTING TO
FRUSTRATION

What happens when need

are not satisfied? One way
of handling a frustration
situation is to leave the
“field”” or withdraw. The
withdrawal may be physical
as in fight from the scene or
it may be internalized and
carried to extreme lethargy
seen in apathy
STRESS, BURNOUT: THEIR
EFFECTS ON ONE’S
BEHAVIOR
 SIGNS OF
STRESS
 Difficult in sleeping or other
changes in sleep habits
 Chronic irritability or anxiety
 Changes in eating habits
 Increased use of alcohol,
tobacco or other dugs
 Frequent illness including
headaches and stomach
aches
 Cold hands, rapid breathing
and heartbeat, acheness,
muscle tension
In order to cope up with frustrations, man uses temporary devices to
maintain a certain level of satisfying himself to face the stress he is in.

STRESS
STRESS is the non-specific
psychological and physiological
response of the body to any
demand upon it
• According to Schwartz (1980):
“Anything pleasant or unpleasant that
interfere the body’s equilibrium is a
stressor or source of stress.
• In “Stress Without Distress” Selye
defined stress as the General Adaption
Syndrome (GAS). First the body goes
into the “alarm reaction” to fight the
demand – the well-known “fight or
flight” response, and next the
“resistance stage” and then the
“exhaustion stage”.
 WHAT ACTUALLY
HAPPENS WHEN OUR
BODY EXPERIENCES THE
“FIGHT OR FLIGHT”
RESPONSE?
To be productive and energized, one should have an
acceptable range of stress so that one is neither
overloaded or under stimulated.

Basically we have three choices in dealing with stress:

 You can remove the stressor from your

environment.

 You can get out of the stressful environment.

 You can learn to use relaxation techniques to counter

toxic effects directly of a stressful environment.
MAJOR CAUSES OF STRESS IN
ORGANIZATION

OCCUPATIONAL DEMAND:
Some jobs are more stressful than others.
A survey of 130 different occupations confirmed the basic
fact that some jobs are more stressful than others. Results
indicated that several features of the jobs are related to the
levels of stress they generate.
For example, the greater the extent to which a given jib
requires;
1. Making decisions
2. Constant monitoring of devices or materials
3. Repeated exchange of information with others
4. Unpleasant physical conditions
5. Performing unstructured rather than structured
tasks.
ROLE AMBIGUITY
Stress from uncertainty. This occur when individuals are
uncertain about several matters relating to their jobs, the scope
of responsibilities, how to divide their time between various
duties, etc.

OVERLOAD AND UNDERLOAD

Doing too much or too little. Employees are asked to do more
work than they can handle in a given period of time or
employees believe that they lack the required skills to perform a
given job. (Quality overload)
Under load leads to boredom and monotony. “The hardest job in
the world is doing nothing” – you can’t take a break
RESPONSIBILITY FOR OTHERS
A heavy burden. In any organization some persons are
concerned with, Researches finding report that in general,
individuals who are responsible for other people experience
higher levels of stress than persons who handle other
organizational functions.
LACK OF SOCIAL SUPPORT
The cost of isolation. Social support helps individuals deals
with stress.
LACK OF PARTICIPATION IN DECISION
Helplessness, strikes. People who want a certain degree of
control over their own fate feel that they know a good deal
about their work. Thus when they are prevented from
participating in decision making, they experience
considerable stress.
NONWORK DEMANDS
Non work demands create stress for people which may
carry over into the work environment.

PHYSICAL DEMANDS

Extreme environments, strenuous activities and hazardous

substances create physical demands for people at work.
 THE CONSEQUENCES OF
STRESS
Not all stress is bad. But too much stress can be harmful. Our
greatest need today is not eliminating stress, it is being able to
cope up with it. Here are some suggestions to cope with stress:

1. Express you feelings openly before stress builds up.

2. Have a realistic expectation of yourself and others.
3. Accept that you can’t control every situation or decision.
4. Get plenty of rest exercise regularly, and eat a well-
balanced, low-fat, high fiber diet.
5. Make time for activities that help you relax.
6. Solve problems one step at a time.
7. Learn to accept changes and be flexible.
8. When things get tense, relax your body and breath deeply
several times. You’ll be surprised how it helps.
Another disease the work environment has and also a result of
stress called:

BURNOUT
Burnout is a cumulative process of gradual
wearing down of your reserve, with little
recharging of your energies. It is mental, physical
and emotional exhaustion. It strikes all ages,
sexes and job levels, yet the most frequent
victims are those who seemingly are the most
productive years of life.
 BURN OUT IN
ORGNIZATION
Work overload is a major contributor to
burnout. This Concept can be presented
in the following formula:

Susceptible Individual + Overload or Criss

= BURNOUT
 MENTAL HEALTH
Is a ability of the individual to function effectively and
happily as a person in one’s expected role in a group and in
the society in general. He has self understanding and
satisfactory interpersonal relationship.

CHARACTERISTICS OF MENTALLY HEALTHY

PEOPLE
SELF ACCEPTANCE. Indicators of self acceptance are:
a) Self respect;
b) Acceptance of one’s own shortcoming;
c) Control over one’s emotion;
d) Ability to resign to the inevitable and to face the reality of life;
e) Ability to laugh at one’s self, see one’s own mistakes and
make efforts to overcome the;
f) Ability to look at one’s self objectively so that there is neither
underestimation or overestimation of the self
ACCEPTANCE OF OTHERS. This includes:
a) The ability to give love and to consider the interest f other;
b) The ability to establish and maintain satisfying personal
relationship
c) The ability to stimulate trust in other people;
d) The ability to like and trust people;
e) The ability to respect individual’s difference;
f) Respect for the individual’s human dignity and rights;
g) Social TO
ABILITY adaptability
MEET THE andDEMAND
a sense of
OFcooperation.
LIFE. People who are able to
meet the demands of life feel that:
a) They can do something about their problems as these arise;
b) They can accept responsibilities;
c) They can share their environment at times but will have to adjust to
it on other occasions;
d) They are making use of their potentials and capacities;
e) They are setting realistic goals for themselves;
f) They are able to think for themselves and make their own
decisions;
g) They are putting in their best efforts and deriving satisfaction out of
whatever they are doing;
h) Change is a part of life;
i) Refusing to face problems is not the best way of solving them.
ROLE OF MENTAL HEALTH IN
BUSINESS AND INDUSTRY

“Mental health is a factor that

plays an important role in all life
situations”

• It finds its simplest and most common expression in good human

relations between individuals and between groups The basic idea
is concern for other people's interest and feelings in contrast with
the all - too - common tendency of people to be self-centered
MENTAL HEALTH PROBLEMS
IN BUSINESS AND
text. You can replace this text.
INDUSTRY

CLIQUES IN THE WORK FORCE

WAGE INCREASE

EVALUATION OF WORKERS.

WORK ASSIGNMENTS

CHANGES.
Principles of Mental Health Applied
to the Operations of Business and
Industry
The basic principle on
mental health in business
and industry is this that the
responsibility of
management in any
enterprise is not limited to
the efficient and profitable
production of goods and
services. It also includes the
satisfaction or the
psychological wants of its
workers.
 MENTAL
HYGIENE
Mental Hygiene consists
of patterns of living that
promote the development
of wholesome and socially
adequate personality, and
help man get along with
himself and his fellowmen.

Mental Hygiene is a branch

of psychology which ideas
with the mental, behavioral
and emotional adjustments
through the application of
principles and practices
which have some scientific
foundation of truth.
 There are three known ways to which the
principles and practices of mental hygiene
are done:
Main concern is
to correct
“an ounce of minor
prevention is behavioral
better than a maladjustment
pound of cure” The The through
Preventive Therapeutic various
Approach Method techniques

The Concerned with the

detection and correction
Curative of serious behavioral
Approach maladjustment
 ROLE AND PRACTICES OF MENTAL
HYGIENE IN BUSINESS AND
INDUSTRY
 Adjustments of Human Behavior and their relations to the
public
 Deals with the factor which causes or induces conflicts and
interferes with the smooth flow of development , promotions and
maintenance of good human relations between employees and
employers and others
 Offer one of the greatest opportunities in the improvement of
mental and emotional health
 Concerned primarily with prevention
 Proper counseling about mental hygiene to
employees and employers
 Requires an understanding and appreciation
of the fundamental needs of the employees
as well as the employers
 Concerned with the human behavior of the personnel
principally while in the job, i.e., his motivated behavior

 The stimuli which determine a businessman’s industrialist's

an employee’s or a worker’s present mental health are both
internal and external stimuli.

 How does an employee or personnel reflect mental hygiene

on the job?
Employer-Employee Relationship
and Mental Hygiene
It is common fact that in every business concerns, the
employees and employers therein know one another. To some
extent, familiarity exists between them. To maintain unity
among them, there should be continuous harmony and mutual
cooperation. No matter what condition is obtained, they enjoy
contact as normal individuals.
Employers and employees may well attain sound mental
hygiene if they will consider the following salient points of view
of mental hygiene:
1. Respect for one’s own personality and for the
personalities of others.
2. Recognition of limitations in self and in others
3. An appreciation of the importance of the cause sequence
in behavior
4. A reaction that behavior is function of the whole
individual
5. An understanding of the basic need that motivates
behavior
THANK YOU
FOR
LISTENING!