Information Technology

Representative
-
Collateral Duty
 Information Technology Representative
Collateral Duty

This turn-over manual is current as of 06 September 2022

Originator Amy Lawson-Gunkel | Front Desk Clerk

As the Information Technology Representative for Unaccompanied Housing/N9 you will be

in charge of asset management for all of our buildings across the campus. If you are attached to
NASO this will include 423, 446, and 536. If you are attached to DMNK this will include 508,
534, and 550. When N6 engages in large projects, the Information Technology Representative is
expected to assist. You will be provided information from one of N6’s department personnel.
You are not to perform the work itself for every individual attached to your department;
however, if they are unsuccessful in their initial attempt you may assist. If assigned specific tasks
by the Site Director or your Leadership, you may engage in the work necessary to fulfill that
which has been assigned to you. If you run into any road blocks, you can reach out to N6 directly
or call the NMCI help desk.

The Alternate EOC is your primary responsibility as the Information Technology Representative,
this office must be running/fully functioning at all times.

Once assigned this collateral duty, please let Christopher Clements know that you need to be
added to the email distro; otherwise, you will not be up-to-par with required actions, system
updates, etc.

NEED-TO-KNOW CONTACT INFORMATION

Christopher Clements
• christopher.clements@navy.mil
• 757-433-2898
Timothy Cross
• timothy.a.cross20.civ@us.navy.mil
• 757-433-2429
NMCI Help Desk
• 866-843-6624

Xerox Printer Service Call

• 800-821-2797

Xerox Printer Supplies Call

• 800-599-2198

All the documents as of 09 September 2022 that you will need access to are in the share drive. Follow this
file path in order to access them:

S:\OCEN\PMIT\N9 Restored\UH\IT Rep

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Collateral Duty

GOOD THINGS TO KNOW

• Did you turn it off and back on again? Seriously, you would be surprised how much this
helps.
• Is everything plugged in snuggly? Again, you would be surprised how much this helps.
• When calling NMCI, have the ASSET TAG of the computer you’re putting a trouble
ticket in for.

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Collateral Duty

GAINING ACCESS TO THE SHARE DRIVE

1. Open File Explore and select Local Disk (C:)

2. Click on Program Files
3. Click on NMCI
4. Click on EMT
5. Click on Scripts
6. Select DriveMapping.USN
7. Once you’ve done this, close out of File Explorer and re-open. You should see a new tab
on the left hand side CNI5$

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Collateral Duty

Printer(s)

When connecting a desktop to one of the XEROX printers, follow these instructions:
1. Go to the Type here to search bar in the task bar and type ‘printer’
2. Select Printers & Scanners
3. Select the Plus Sign next to Add a printer or scanner
4. Let it load for some time, then select The printer that I want isn’t listed

5. Select Find a printer in the directory, based on location or feature

6. Hit Stop immediately, otherwise it will continue to try to find EVERY printer in the
distro.
7. Type in the Name section OCEN-BL536-FL1-RMC100-XALC8030 and select
a. this will connect you to the printer next to the front desk
8. Hit Next, then hit Finish

When ordering ink

1. Make sure you have the Model and Serial Number. This information can be found on
top of the printer, above the copier feeder.
2. Call 800-599-2198 to place an order for more ink and ink disposal boxes.