Richard Michael C.

Reyes
richardmreyes6@gmail.com
09658726487

Objectives: To obtain a position with a growing company where I can succeed in a stimulating
and challenging environment, as well as apply my experience to increase the company’s
reputation and profitability.

WORK EXPERIENCE:

R&M Reyes Enterprise, LLC / DVH Hawaii - March 2021 to present

(Oahu WAIPAHU, HI)

Position: Purchasing Operations Specialist/ERP (Remote)

Job Description:

● Procurement/Receiving of Medical equipment

● Inventory management
● Maintenance of BlueLink (Inventory System of the company)
● Weekly meetings with Intake representative with regards to Inventory count.
● Making of PO’s (Purchase Orders) and receiving PO’s
● Fixing SO’s to match the PO’s created
● Troubleshooting when Bluelink system is experiencing any error
● Receiving calls from the VA regarding authorization to provide benefit
● Obtaining authorization for the member by calling the provider

Uber Philippines LLC - October 2016 to January 2020

(21st floor SM Aura Office Tower, Mckinley pkwy, Taguig City )

Position: Quality Assurance Specialist (US/CAN - Incident Response Team and Critical Safety)
Job Description:

● Monitoring calls ensuring that agents are interacting with customers in accordance with
the line of business’ set guidelines.
● Assess agent performance by identifying historical trends through data analysis which
can help determine agent’s strengths and weaknesses.
● Identifying and implementing tools targeted towards improving internal processes within
your business, identifying the quality of customer experience and the general
performance of your business.
● Facilitating alignment discussions with the stakeholders.
● Ensuring allotted calls are being evaluated in a timely manner.

The Results Companies Inc - January 2015 to December 2015

(Fiesta World Mall, Santo Tomas-Lipa Rd, Lipa, Batangas )

Position: Inbound Sales Mentor

LOB: (SXM (SiriusXM) Satellite Radio)

Job Description:

● Work with customers to find what they want, create solutions and ensure a smooth sales
process.
● Focus on inside sales, which typically involves "cold calling" for new clients while in an
office setting, or outside sales, which involves visiting clients in the field with new or
existing clients.
● Maintains AHT (Average handling time) of call for customer’s experience.
● Manage high volume of phone calls and provide response to all maintaining high quality
of services and performance standards.
● Facilitate sales of all services according to company and client requirements.
● Supervise all unresolved complaints for sales.
● Analyze all client requirements and assist to prepare all service contracts and facilitate
sales for the same.
● Ensure optimal level of client satisfaction at all times and process all orders on phone.
● Monitor team members' participation to ensure the training they providing is being put
into use, and also to see if any additional training is needed
● Create reports to update the company on the team's progress.
● Provide feedback and coaching after Identifying Agent's areas of opportunities on call
handling.
● Develop a strategy the team will use to reach its goal.

Alorica Philippines Incorporated - November 2012 to June 2014

(2nd Floor, SM City Lipa, Ayala Highway, Lipa, 4217 Batangas )
Position: Customer - Sales Representative/Customer Representative
LOB: (Macy's American Express)

Job Description:

● Answers calls for Customer service related inquiries regarding credit card balance, credit
score, credit dispute
● Maintains CSAT (Customer Satisfaction) of the centre and team.
● Maintains AHT (Average handling time) of call for customer’s experience.

Position: Quality Assurance Analyst

LOB: (Macy's American Express)

Job Description:

● Monitor and Audit call interactions for Customer Service and sales agents
● Provide feedback and Identify Agent's areas of opportunities on call handling and CSAT
● Create action plans and work hand in hand with the Associate's supervisor in agent
development.
● Participate and lead calibration with clients.
● Collates all surveys that are done by customers towards agents.
● Performs related tasks as deemed necessary by the QA Supervisor.

Quantum Amusement - April 2012 to November 2012

(2nd Floor SM City Lipa, Ayala Highway)
Position: Service Crew

Job Description:

● Manage cleaning and maintenance activities on equipment

● Handle customers’ complaints and concerns
● Receive supplies and ensure that they are stored properly
● Inform customers of any special or new deals that the company has introduced
● Provide suggestions when customers ask

Nazareth Formation Rehabilitation Center - 2010 to 2012

(Barangay Lapo-Lapo 1st, San Jose, Batangas)

Position: Team Supervisor/officer-In-Charge

Job Description:
 ● Reports (People analysis and people’s business) - Observed and analyzed residents’
behavior and rendered reports and recommendations.
● Recommendation for promotion or advancement - Evaluated staff and residents and
made recommendations for advancements when warranted.
● Logistics - Determined logistics requirements and made appropriate arrangements for
procurement and availability.
● Scheduling of activities - Was in charge of scheduling of activities including seminars
● Coaching/Basic Counseling– Coach residents regularly
● Supervised staff and residents.
● Did encoding of data and filing of documents.

Chief Coordinator

Job Description:

● As Chief coordinator, I was in charge of coordinating and supervising 10 departments

and the residents, making regular reports, as well as planning and executing activities.

IT- Staff-In Charge

Job Description:

● As Staff in charge of IT, I was responsible for editing video clips, photo editing
encoding, sorting of files and updating all the Personal desktops and Laptops software.

Seminars attended:

● Upward Bound (Stress tolerance and leadership training )

● Case Management Training
● Basics in Therapeutic Community
● Family Dynamics

PERSONAL INFORMATION:

Address: 411 Sagada Bldg Bonifacio Heights Residences, Lawton Ave, Western Bicutan, Taguig
City

Birthday: October 17, 1990

Civil Status: Single

Gender: Male

Citizenship: FIlipino
Religion: Roman Catholic

Mother’s Name: Marilyn C. Reyes Occupation: Housewife

Father’s Name: Reynaldo V. Reyes Occupation: Ret. Major General

(PAF) (Philippine Air Force)

EDUCATIONAL BACKGROUND:

Primary:

Colegio De San Agustin Makati 1996-1999

Integrated Montessori center Fort Bonifacio 1999-2000
Colegio De San Agustin Makati 2000-2003

Secondary:

Colegio De San Agustin Makati 2003-2004

Integrated Montessori center Fort Bonifacio 2004-2005
Golden Values School Batangas 2007-2011

Tertiary:

Asian Institute for Distance Education Makati 2011- 2014

Course: BS in Management Major in Business and
Administration

CHARACTER REFERENCE:

JIM VANDEVOORT
PRESIDENT & MANAGING DIRECTOR
BGGVCI
917-563-4007

Special skills: Written and verbal communication, Attention to detail,

Analytical and problem solving, Customer Service, Time and Project Management, Multitasking,
Microsoft Office(Excel, Word and Powerpoint), Google suite(Any Google Workspace
application), License Diver Level 2 (PADI)

I hereby certified that all above contents are true and correct.
Richard Michael C. Reyes
Applicant