August 2021
Microsoft Teams Learning Pathway
www.aka.ms/pathways
End User | Getting Started
Getting Started with Teams (Office Support)
• Watch the Welcome video to get an
overview of Teams.
• Download the Quick Start Guide to learn the
Teams basics.
Download the App: iOS Android
• Intro to Microsoft Teams
• Setup and Customize your Teams
• Collaborate in teams and channels
• Work with Posts and Messages
• Upload and Find Files
• Start Chats and Calls
• Manage Meetings
• Set Up and Attend Live Events
• Explore Apps and Tools
• Manage Team Schedules With Shifts
• Walkie Talkie, Tasks and Praise
• Create approvals
• Manage Your Activity Feed
• Teams On The Go
• Get started with Teams Organisation
Microsoft Learn
• Collaborating with Microsoft Teams
• Deliver engaging & accessible virtual events
with Microsoft Teams and Microsoft 365
• Say Hello to Microsoft Teams
• Get started with Microsoft Teams
• Run effective meetings with Microsoft
Teams
• Learn tips for taking Microsoft Teams to the
next level - Part 1
• Learn tips for taking Microsoft Teams to the
next level - Part 2
There will be a cost associated with some of training and certifications shown on this page.
Engineers | Reference
Microsoft Beginner Tutorials
• Teams Essentials for IT
• Deploy & Configure Teams - Intro
• Teams Essentials for IT | Security and Compliance
• Teams Controls for Security and Compliance
• Skype Upgrade options and considerations
• Upgrade Skype to Teams - Admin Steps
• Drive Microsoft Teams User Adoption
• Teams Administrator Updates for Compliance and
Migration
• Build Power Apps in Microsoft Teams
• Teams for frontline workers. 2021 Updates
Self paced learning
• Explore Microsoft Teams
• Governance, Management and Lifecycle
• Security & Compliance
• Call Quality Overview | Meetings Introduction
• Media - Why Meetings are Simple
• Media Flow | Dynamic Emergency Calling
• Live Events | Phone System Introduction
Additional Resources
• Manage Meetings, Conferences, and Events
• Manage team collaboration
• Manage Microsoft Teams
• Microsoft Teams content updates
• What's new in Microsoft Teams
• Microsoft Teams – Office Support Site
• Microsoft Teams IT architecture and telephony
solutions posters
• Teams troubleshooting – Known Issues
• Troubleshoot Microsoft Teams installation and
update issues on Windows
• Create an org-wide team in Microsoft Teams
Building Customizations
• Extend Microsoft SharePoint – Associate
• Extend Microsoft 365 – Fundamental
• Develop apps for Microsoft Teams
Role Based Certification
Microsoft 365 Certified: Fundamentals
Prove that you understand the options available in Microsoft
365 and the benefits of adopting cloud services, the Software
as a Service (SaaS) cloud model and implementing Microsoft
365 cloud service. MS-900 Skills Outline
• Self Guided Learning for Microsoft 365 Fundamentals
Microsoft 365 Certified: Teams Support Engineer
Candidates for this exam are support engineers responsible
for supporting Microsoft Teams environments,
troubleshooting deployments, tuning performance, collecting
and analyzing telemetry and log data, and managing Teams
environments.. MS-740 Skills Outline
• Introduce Troubleshooting Microsoft Teams
• Troubleshoot Microsoft Teams Voice Issues
• Troubleshoot Teams Meeting Live Events and Messaging
• Configure and troubleshoot Clients and Services
• Troubleshoot Federation Issues
• Troubleshoot issues signing into Microsoft Teams
• Troubleshoot Apps and Channels
• Troubleshoot File Sharing
Microsoft 365 Certified: Teams Administrator Associate
Microsoft Teams Administrators configure, deploy, and
manage Office 365 workloads for Microsoft Teams that focus
on efficient and effective collaboration and communication in
an enterprise environment. Microsoft Teams Administrators
must be able to plan, deploy, and manage Teams: chat, apps,
channels, meetings, audio conferences, live events, and calls.
MS-700 Skills Outline
• Manage team collaboration with Microsoft Teams
• Upgrade to Microsoft Teams
Doing More
• Enforce security, privacy, and compliance in Teams
• Deploy Teams phone systems with Direct Routing
• Navigate the Teams admin centre
Doing More
Microsoft Teams admin documentation
• Support remote workers using • Security and compliance in Microsoft Teams
Microsoft Teams • Microsoft 365 Adoption Hub
• How to roll out Microsoft Teams
Interactive Guides
• Teams Security Guide • Configure Teams phone system
• Managing Compliance • Configure Direct Routing
• Teams Adviser • Configure Governance
• Streamlining Teams Admin Guide • Configure Audio Conferencing
• Managing Teams & Guest Access • Configuring for Frontline workers
M365 Security & Compliance
• Intro to Security in Microsoft 365 • Be a Risk Management Hero
• Manage Security with M365 • Manage Internal Risk in Microsoft 365
• Simplify and Extend Compliance
• M365 Identity and Services
Beyond Microsoft 365
• Security and Compliance
• M365 Defender Ninja Training
Ecosystem
Teams Rooms Foundations for IT & AV Pros
• Introduction to Teams Rooms • Configuring and starting Teams Rooms
• Microsoft Teams Networking • Managing Rooms: Part 1 Part 2
• Choosing the right device for the • Rooms: Tips, tricks, and troubleshooting
right space • Design and configure Microsoft Teams
• Deploying Microsoft Teams Rooms Rooms
Teams Platform
• Develop apps for Microsoft Teams • What does it take to become a
• Discover Microsoft Teams apps that Microsoft Teams app
are available • Microsoft Teams app permissions
• Why apps are more valuable in • How to manage Teams apps
Microsoft Teams
Other links
• Teams integration with Microsoft • Microsoft Virtual Event Playbook
Power Platform • Collaboration Governance in M365
• Contoso case study: Teams voice • Join the Teams Community
migration