Dealing with complaints 1 Match the pictures with 2 Complete the complaints with the best answer. the adjectives. 1 You've given usthe ™70mt_. rooms. We asked for adjoining doubh 2 bad b right —¢ wrong good Sorry.this bread is really. a stale b fiesh good fat 3. This is room 409. Our bathroom is absolutely. unmade —b filthy —€-dirry dusty 4 These vegetables are really.____. They have no tasteat all. a new b vinegary ¢ cold d tasteless Excuse me. can't eat this soup it's too. a warm ——b tasteless ¢ salty d flat 6 Are you the reception manager? One of your staff was very to metoday. a rude b friendly ¢ bad 4 dirty 7 The TV in ovr room is a dusty b fall —¢ broken d torn 8 This meat isso that it's difficult to cut a tasteless b tough «cold stale 9 Our room is very because of the street traffic, We can't sh 2 full b dirty — ¢ hot d noisy 10 This wine tastes. J think it's corked. a vinegary —b salty ¢ tasteless flat 3 Match responses «-j with the complaints in exercise 2 2 3 | I'mvery sorry. Uspeak tohousekeeping straight away | Imsorry. "speak to the wine waiter who will replace it for you. € {_| Pmsorry. Can Iget yous salad instead? ( = a I'm sorry. ll change them straightaway. | __ Fask maintenance to sort it out for you immediately. FL) 'm sorry. Would you like to choose another soup” 8 __ U'msorry, Il get yousome fresh bread. h | lean move youtoa room atthe back of the hotel i [__] 1 doapologize. Il speak to the person concerned. j |_| Vesorry. Pl speak to the chef. Would you like something else?