AIRPORT

Greeting the guest :

· The guide holds the paging board above her head while waiting the tourists to come.
· Then called the name of the person or group. Example : Mr Kartein- from Thalia
group.
· After the tourist come, the guide will greetings them "Hello everyone, my name is
Alycia / Gavleen / Orly. Or you can call me …
· After introduce her self, she will take the tourist to the quieter place so the guide can
arrange the luggage of the tourists "Ladies and Gentlemen, please follow me to the
quieter place"
· When they’re in the quieter place, give their name tag and bag tag by calling them one
by one,
· Ask for their baggage claim and check for it, “Ladies and Gentlemen, could you give
me your baggage claim?”
· Give them 30 minutes to do their own business. “You have 30 minutes to do tour busi-
ness, the meeting point is here. The toilet is that way. If you want go change some dol-
lars to rupiah, money changer is two times go right in this hall”
· Ask for porter’s help. “Selamat pagi / siang / malam Pak, saya butuh porter se jumlah
4 orang untuk membantu membawakan bagasi tamu saya ke dalam bus.
· As the tourist do their own business, the guide calls the driver to do a pickup Selamat
pagi / siang / malam Pak, ini tamunya sudah lengkap semua dan sebentar lagi kita
udah bisa jalan ke objek selanjutnya. Pak, bagaimana kondisi bus? Apakah ac sudah
nyala? Apakah alat – alat untuk emergency sudah lengkap? Tolong pastikan micro-
phone sudah bisa berfungsi dengan baik ya Pak. Bapak bisa menuju ke area penjem-
putan terminal 3 sekarang ya. Terimakasih”
· Let the older / children / ladies first to get on the bus. Then let the men / the younger
one get on the bus. On some occasions, help the tourists to get on the bus. After the
last tourist, the guide gets on the bus.

BUS
Introduction :
Good morning / afternoon / evening Ladies & Gentlemen, on behalf of Bunda
Mulia Travel, I would like to say Welcome to Jakarta.

First of all, I would like to say thank you for choosing Bunda Mulia Travel as
your … . My name is Alycia / Gavleen / Orly as your guide, and let me intro-
duce you to our crew. Our driver is Mr. … and our co driver is Mr. …

Safety Procedures :
· Always follow my guidance or guidance from our crew.
· Take a look around to locate the emergency exits nearest to you.
· In an emergency, please stay calm and follow our instructions carefully.
· Don’t crowd the aisle, keep moving towards the exit.
· Please check all your belongings and step carefully.

General Information about Jakarta

Give me a moment to give you the general information about Jakarta.
To begin, Jakarta have 5 different areas, South Jakarta, North Jakarta, West
Jakarta, East Jakarta and Central Jakarta is where we’ll be staying.
Jakarta has a few transportations such as Bajaj, transjakarta, angkot, taxi, and
more. Jakarta’s typical food is Soto Betawi, Kerak telor and Nasi uduk.
Jakarta’s most recent governor is Anies Baswedan”

General information about Indonesia:

• The weather
Indonesia is a tropical country which has two seasons that change every 6
months. First: dry season which lasts from April to September and rainy season
which lasts from November to March. Ladies and gentleman, since we are in
rainy season, don't forget to bring raincoat or umbrella any time and anywhere
you go. (In dry season: Ladies and gentleman, since we are now in dry season
dont ever forget to wear a hat and sunblock cream any time and anywhere you
go to protect your body from the sunlight)

• The population
With an estimated total population of over 255 million people, Indonesia is the
world's fourth most populous country and the most populous Muslim majority
county

• The national identities

Indonesia people Speak more than seven 700 local languages. However they
are united by one official language of Indonesia which is bahasa.

• Indonesia national flag is bendera merah putih which consist of two colors :
red in the top which represent bravery/courage and white at the bottom which
means purity.

• The national emblem of Indonesia is Garuda Pancasila.

• The national ideologi of Indonesia is Pancasila.

• Indonesian’s motto is bhinneka tunggal Ika which means Unity in diversity,

literally many, yet one.

• The national anthem of Indonesia is Indonesia raya (The Great Indonesia)

Information about Objects :

Monas (Monumen Nasional) is a very popular tourist destination in Jakarta. It
is located on Medan Merdeka square. Since the monument is 132 meters in
height, it is easily spotted.

This National Monument of Indonesia symbolizes the Indonesian's fight for the
freedom. Hence, some of the dimensions are related to the Indonesia's Indepen-
dence date: August 17, 1945. It started to be built on August 17, 1961 and com-
pleted on July 12, 1975.

The peak of the monument is crowned with the flame of independence that
looks like gold. Thus, people often joke about it, they want to take the gold
from Monas. Actually, it is a bronze structure covered with gold-foils. Initially,
35 kilograms gold-foils covered the flame, but it was recoated and increased to
50 kilograms during the 50th anniversary of Indonesian independence.

Presently, the garden where Monas is located is called Medan Merdeka square.
It is a city square surrounded by several important buildings, such as Istana
Merdeka (the presidential palace), Museum Nasional, many ministry offices, an
Indonesian army headquarter, Istiqlal mosque, US embassy, and the new Na-
tional library. Gambir railway station is on the east side of the park.

Over the years the square has many names. Initially, the Dutch called it Kon-
ingsplein (King's square), while the local called it Lapangan Gambir (Gambir
square), because there are many gambir plants there. In 1942, the Japanese
changed the name into Ikada square (Ikatan Atletik Djakarta = Jakarta Athletic
Association). After Indonesia's independence, our first President changed the
name into Medan Merdeka (Independence square). Still, this place is more pop-
ular as Monas square.

Museum Sejarah Nasional in Monas

There are three areas you can explore inside the monument. First, is the semi-
basement area, where Museum Sejarah Nasional (The National History Mu-
seum) is located. This museum displays many dioramas depicting the important
points in the long history of Indonesia, from the prehistoric era to the golden
era of Majapahit and Sriwijaya, then the rise of Indonesian intellectuals during
European colonization. It continues to the Japanese invasion prior to World
War II and culminates with the Indonesia Independence Proclamation on Au-
gust 17, 1945. That's not the end of the fight for freedom though, Indonesian
struggle to keep the independence for several years after that. Finally, the dio-
ramas display the development Indonesia has achieved.

Passing sight :
1. Tanah Abang is a district of Central Jakarta, Indonesia. The district hosts the
biggest textile market in Southeast Asia, Tanah Abang Market. Tanah Abang
market is in the Kelurahan Kebon Kacang next to Tanah Abang station, on the
western edge. The market has been known to exist since 1735. The market is
the main forum for textile trade orders in Indonesia, with much of its business
conducted by sample, enabling side-by-side comparison of competitors in qual-
ity, design and innovation in all types of textile applications and fashion. Major
manufacturers and smaller, niche ones compete for market space.

2. If you pass at the intersection of Jalan MH Thamrin and Jalan Medan

Merdeka, you will see a horse statue. The statue was named as Arjuna Wijaya.
This artistic statue depicts the figure of Arjuna who was riding on a horse-
drawn carriage in the story of the Baratayudha. But because of its location
close to the Indosat building, the statue often called as the Horse Statue is also
sometimes referred to as Indosat Statue. Statue of Arjuna Wijaya is based story
of Baratayudha war which brought the Pandawa against the Kurawa. The statue
itself depicts Arjuna and Batara Krishna who are riding a horse-drawn carriage.
According to Nyoman Nuarta, this statue symbolizes that the law should be en-
forced indiscriminately. It was motivated by the story of a statue depicting the
battle of Arjuna against Duke of Karna which in fact his own brother.

3. The Statue of Mohammad Husni Thamrin (or populary known as MH Tham-

rin) is located on Jl. Medan Merdeka Selatan, Jakarta Pusat/Central Jakarta.
This statue was made by sculptor Ketut Dinarta at cost of Rp 2 billion, donated
by the donors and inaugurated on June 3, 2012 by Fauzi Bowo, Governor
Jakarta. The statue was created to commemorate MH Thamrin, a prominent
leader which consistenly demands of political reform in Indonesia. MH Tham-
rin is a figure that fight for the the interests of the Indonesian people in political
forums, both nationally and internationally. According to the Head of Gardens
and Cemetery Department-Jakarta, Catharina Suryowati, that 5-meter-tall
statue has a meaning. Husni Thamrin figure standing gracefully, as people ap-
proached. Her left hand holds a roll of paper that symbolizes the ideas. While
the open right hands that symbolizes the openness to the people. You can take
picture here with M.H. Thamrin statue as the background. Even at night, it is
still good to take picture.

4. In the heart of downtown Jakarta is this grand monument, which symbolizes

the city’s openness in welcoming visitors from home and abroad. Bundaran HI
(Selamat Datang Monument) is a striking landmark that dominates Jakarta’s
skyline. It’s also a popular social gathering point and a site for passive demon-
strations. Unveiled in 1962, Bundaran HI served to welcome the sportspeople
who competed in the Asian Games IV. It was one of several projects commis-
sioned to improve and beautify Jakarta in advance of hosting the game. Stand-
ing on a pedestal 98 feet (30 meters) tall, Bundaran HI rises out of an ornamen-
tal pool. Crowning the monument is a 23-foot (7-meter) tall bronze sculpture of
a waving man and woman. Note the bouquet of flowers that the woman raises
aloft in her left hand. The towering work was created by national sculptor Edhi
Sunarso and based on a sketch created by Jakarta’s former vice governor Henk
Ngantung. Surrounding the pool, a tiled pathway with a mosaic pattern is a
great place to appreciate the monument.

On the way to Hotel :

Call the hotel ;
Selamat siang, saya … dari Bunda Mulia travel ingin mengkonfirmasi dan memastikan pe-
sanan kamar atas nama ... yang sudah saya pesan sebelumnya. Apakah kamar nya sudah
ready? Sekarang saya sedang dalam perjalanan menuju hotel, dan juga saya minta tolong
siapkan welcoming drink untuk menyambut client saya. Terimakasih
 
Information about the hotel :
Hotel Indonesia kempinski is 5-star luxury hotel in the heart of Central Jakarta.
Hotel Indonesia Kempinski Jakarta is connected to a shopping centre. Pancoran
Chinatown Point and Jakarta Golf Club are worth checking out if an activity is
on the agenda, while those in the mood for shopping can visit Plaza Indonesia
and Grand Indonesia Shopping Mall. Travelling with kids? Consider Jakarta
Aquarium, or check out an event or a game at Gelora Bung Karno Stadium.
Around the hotel:
Plaza Indonesia - 3 min walk
Thamrin City Shopping Mall - 8 min walk
Sarinah Mall - 13 min walk
Tanah Abang Market - 13 min drive
Transportation :
Jakarta Sudirman Station - 10 min walk
Stasiun MRT - Setiabudi - 19 min walk
Jakarta (CGK-Soekarno-Hatta Intl.) - 48 min drive
Take advantage of golfing on site, a poolside bar and a rooftop terrace at Hotel
Indonesia Kempinski Jakarta. Treat yourself to a body scrub, reflexology or a
body treatment at Kempinski The Spa, the on-site spa. Be sure to enjoy a meal
at any of the 6 on-site restaurants, which feature international cuisine and
happy hour. Yoga classes are offered at the health club; the property also has
shopping on site, a coffee shop/cafe and a garden. Free in-room WiFi is avail-
able to all guests, along with a playground and dry cleaning/laundry services.
You'll also enjoy perks such as:
An outdoor pool
Buffet breakfast (surcharge), a gift shop and express check-out
A banquet hall, a living plant wall and massage treatment rooms
Concierge services, free newspapers and a 24-hour front desk
Guest reviews give top marks for the breakfast, helpful staff and location.

On the hotel:

· Let tourists wait at lobby. “Ladies and gentlemen, we have arrived to Hotel Indonesia
Kempinski. Please get down carefully and prioritise the older, women and children
first”
· Ask for porter’s help. “Selamat pagi / siang / malam Pak, saya butuh porter untuk
membantu membawakan bagasi 15 tamu saya ke dalam hotel dan mengantarkannya
ke dalam kamar.”
· Check in :
Prepare the rooming list, give it the receptionist and the copies for the porters.

“Ladies and gentleman while I check-in for a hotel room, please wait in the
lobby while enjoying the welcome drink that has been prepared. And for
check-in purposes, can you hand me your passport?”
· Give the voucher to the receptionist.
· Give passport back.
· Give the room key
· Now I will tell you the itinerary for tomorrow,
· Morning call “Tomorrow, you will be expecting a morning call from the hotel”
· Breakfast time & place. “Breakfast time is from 6-10 A. M. They have a lot of restau-
rants for you to eat breakfast, but the closest one to your floor is the Signatures
Restaurant”
· Have a good rest and see you tomorrow.