Good afternoon, Seydou

It was a pleasure to meet with you

yesterday and receive your input
with regard to an expanded
rollout. Your insight and
contributions have been invaluable
to the project thus far.
As stated in our last meeting, I am
still concerned about expanding
the rollout past the bar
sections of our restaurants. Omar
has requested that we expand the
rollout to include all dining
sections in the Downtown & North
locations, but I’m afraid this would
be out of scope from our
original intention. In my
experience handling projects like
this, an incremental approach
affords
a more limited risk and allows staff
to problem solve with more limited
consequences. As you
said in our meeting, a gradual
scale-up of kitchen operations will
be better equipped to meet the
demands of our customers.
At the end of the day, customer
satisfaction drives our revenue. I
believe you and I share a
similar concern that an expansive
rollout will have consequences that
will negatively impact our
customer satisfaction. Would you
feel comfortable sharing a list of
your biggest rollout
expansion concerns with me, so
that I may meet with Omar &
Deanna to discuss them further?
Moving forward, I’d like to be able
to come to a consensus with our
team and ensure buy-in
from both Omar and Deanna that a
gradual approach will yield the
best results for long-term
revenue growth. I am hoping that
by showing a united front, we
would be more convincing to
Omar & Deanna to share this
mindset.
Warm Regards,
Peta
Good afternoon, Seydou
It was a pleasure to meet with you
yesterday and receive your input
with regard to an expanded
rollout. Your insight and
contributions have been invaluable
to the project thus far.
As stated in our last meeting, I am
still concerned about expanding
the rollout past the bar
sections of our restaurants. Omar
has requested that we expand the
rollout to include all dining
sections in the Downtown & North
locations, but I’m afraid this would
be out of scope from our
original intention. In my
experience handling projects like
this, an incremental approach
affords
a more limited risk and allows staff
to problem solve with more limited
consequences. As you
said in our meeting, a gradual
scale-up of kitchen operations will
be better equipped to meet the
demands of our customers.
At the end of the day, customer
satisfaction drives our revenue. I
believe you and I share a
similar concern that an expansive
rollout will have consequences that
will negatively impact our
customer satisfaction. Would you
feel comfortable sharing a list of
your biggest rollout
expansion concerns with me, so
that I may meet with Omar &
Deanna to discuss them further?
Moving forward, I’d like to be able
to come to a consensus with our
team and ensure buy-in
from both Omar and Deanna that a
gradual approach will yield the
best results for long-term
revenue growth. I am hoping that
by showing a united front, we
would be more convincing to
Omar & Deanna to share this
mindset.
Warm Regards,
Peta
Email #1

From: Marcie, PM

To: Seydou, Restaurant Technology Consultant

Subject: Program Expansion Concerns

Good morning Seydou,

Thank you for meeting with me yesterday to discuss the rollout. Your insight and contribution to the
project was invaluable.

I am concerned about expanding the rollout. Omar has requested that we expand the rollout however I
anticipate this would be out of scope. I have had the most success when there is an incremental
approach because it allows staff to problem solve without as many consequences. Ideally, we gradually
scale to meet the demands of our customers.

We align that customer satisfaction is what drives revenue. Please provide a list of your rollout
expansion concerns.

I am confident that when Deanna and Omar are presented with the facts, they will be onboard with our
plan.

Kind regards,

Marcie
Email #2

From: Marcie, PM

To: Carter, Executive Chef

Subject: Program Expansion Concerns

Good morning Carter,

Thank you for meeting with me yesterday to discuss the rollout. Your insight and contribution to the
project was invaluable.

I am concerned about expanding the rollout. Omar has requested that we expand the rollout however I
anticipate this would be out of scope. I have had the most success when there is an incremental
approach because it allows staff to problem solve without as many consequences. Ideally, we gradually
scale to meet the demands of our customers.

We align that customer satisfaction is what drives revenue. Please provide a list of your rollout
expansion concerns.

I am confident that when Deanna and Omar are presented with the facts, they will be onboard with our
plan.

Kind regards,

Marcie