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  • Activity Template - Project Charter

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    Thao Le
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    The document outlines a plan to launch a new service offering office plants to high-volume customers to increase revenue by 5% by year's end. It will involve sending 1,000 plants to 100 top clients, increasing brand awareness, and launching a new website. The project aims to improve customer satisfaction and retention while reducing costs from issues like late shipments. It requires a budget of $75,000 and a team led by a project manager to handle fulfillment, quality assurance, training, and other tasks to ensure the service meets standards for customer service, delivery processes, and training protocols. Success will be measured by achieving the revenue and customer satisfaction goals.

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    Activity Template_ Project charter

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    The document outlines a plan to launch a new service offering office plants to high-volume customers to increase revenue by 5% by year's end. It will involve sending 1,000 plants to 100 top clients, increasing brand awareness, and launching a new website. The project aims to improve customer satisfaction and retention while reducing costs from issues like late shipments. It requires a budget of $75,000 and a team led by a project manager to handle fulfillment, quality assurance, training, and other tasks to ensure the service meets standards for customer service, delivery processes, and training protocols. Success will be measured by achieving the revenue and customer satisfaction goals.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    13 views4 pages

    Activity Template - Project Charter

    Uploaded by

    Thao Le
    The document outlines a plan to launch a new service offering office plants to high-volume customers to increase revenue by 5% by year's end. It will involve sending 1,000 plants to 100 top clients, increasing brand awareness, and launching a new website. The project aims to improve customer satisfaction and retention while reducing costs from issues like late shipments. It requires a budget of $75,000 and a team led by a project manager to handle fulfillment, quality assurance, training, and other tasks to ensure the service meets standards for customer service, delivery processes, and training protocols. Success will be measured by achieving the revenue and customer satisfaction goals.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 4

    Project Plant Pals

    Operations & Training Plan


    February 15th

    Document Status: Draft | In Review | Approved

    Executive Summary:

    Our plan is to create a service that offers high-volume customers small, low-
    maintenance plants that can thrive in an office environment

    Project Goal

    SMART: Specific, Measurable, Attainable, Relevant, and Time-bound


    ● Increase revenue by 5% by the end of the year by rolling out a new service that
    provides office plants to top clients

    Deliverables

    1. Send 1,000 plants to 100 customers


    2. Increase brand awareness
    3. Lunch a new website for orders and customer support

    Business Case / Background


    Why are we doing this?
    ● This is a top requested service from our customers, and it will also improve
    customer satisfaction and retention
    ● Supports larger project goal of 5% revenue increase by ensuring service runs
    smoothly
    ● Mitigates losses related to poor customer experience (e.g., late shipments,
    canceled subscriptions)

    Benefits, Costs, and Budget

    Benefits:
    ● Support new service leading to 5% revenue increase, reduce late shipments
    and related costs, increase customer satisfaction
    ● Additional benefits (optional):increased customer trust
    ● Improve customer satisfaction

    Costs:
    ● Price of software, installation fees, time spent on hiring and training
    ● Additional cost areas (optional): Sourcing products
    ● Developing a website
    ● Marketing materials

    Budget needed:
    ● $75,000

    Scope and Exclusion

    In-Scope:
    ● Customer service standards, delivery processes, training protocols
    ● Other in-scope items (optional): We will create a service to deliver small plants
    to last year’s top clients.

    Out-of-Scope:
    ● Product development, vendor contracts
    ● Other out-of-scope items (optional): Plant care
    Project Team

    Project Sponsor: Director of Operations

    Project Lead: Project Manager (You!)

    Project Team: Fulfillment Director, Quality Assurance Tester, Inventory Manager,


    Financial Analyst, Human Resources Specialist, Training Manager

    Additional Stakeholders: VP of Customer Success, Account Manager, Receptionist,


    Sales Director, Sales Team, Marketing Director, Investors

    Measuring Success

    What is acceptable:
    1. 5% increase in revenue by the end of the year
    2. 5% increase in customer satisfaction (from 90% to 95%) three months after
    launch

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