Date Person Shift Total UP links Total Down links Total Ticket & Follow-up

9/2/2022 Ankit First 191 41 10

9/2/2022 Yogender Second 144 88 18
New Ticket Ticket resolved Ticket Open Total Router login MAC Binding
3 7 3 28 0
7 13 5 25 1 Gurgaon Office
User's System Remotely Checked Other activity
0 NA
0 NA
First Shift

9/2/2022 Ticket Status Sr No Location ISP

Ticket Raised at Morning Shift Open 1 Goregaon BSNL
Ticket Raised at Second Shift Open 2 Jabalpur Airtel
Ticket Raised at Second Shift Open 3 Udaipur Sify
Morning Shift Link Monitoring 4 DC Internet KNPL
Morning Shift Link Monitoring 5 HO KNPL
Morning Shift Link Monitoring 6 DC KNPL
Morning Shift Link Monitoring 7 All Plants KNPL
Ticket Raised at Morning Shift Resolved 8 Bawal Airtel
Ticket Raised at Morning Shift Resolved 9 Haldwani Airtel
Ticket Raised at Morning Shift Resolved 10 Jaipur Sify

Second Shift

9/2/2022 Ticket Status Sr No Location ISP

Ticket Raised at Morning Shift Open 1 Goregaon BSNL
Ticket Raised at Second Shift Open 2 Jabalpur Airtel
Ticket Raised at Second Shift Open 3 Udaipur Sify
Morning Shift Link Monitoring 4 DC Internet KNPL
Morning Shift Link Monitoring 5 HO KNPL
Morning Shift Link Monitoring 6 DC KNPL
Morning Shift Link Monitoring 7 All Plants KNPL
Ticket Raised at Morning Shift Resolved 8 Bawal Airtel
Ticket Raised at Morning Shift Resolved 9 Haldwani Airtel
Ticket Raised at Morning Shift Resolved 10 Jaipur Sify
Second Shift Open 11 Haridwar Sify
Second Shift Open 12 Vashi Airtel I
Second Shift Link Monitoring 13 DC Internet KNPL
Second Shift Link Monitoring 14 HO KNPL
Second Shift Link Monitoring 15 DC KNPL
Second Shift Link Monitoring 16 All Plants KNPL
Second Shift Open 17 Jhansi Airtel
Second Shift Done 18 Gurgaon office KNPL
Circuit ID Ticket No Ticket Booked Date ETR
172.50.198.101 3400005643 11/20/2020 Awaited
12417844 31538934 8/20/2022 Awaited
5078110618 CS2369373 8/20/2022 Awaited
Link Monitoring Link Monitoring 9/2/2022 Link Monitoring
Link Monitoring Link Monitoring 9/2/2022 Link Monitoring
Link Monitoring Link Monitoring 9/2/2022 Link Monitoring
Link Monitoring Link Monitoring 9/2/2022 Link Monitoring
5384704 31573811 9/2/2022 Awaited
11457840 31574153 9/2/2022 Awaited
4382961016 CS2403382 9/2/2022 Awaited

Circuit ID Ticket No Ticket Booked Date ETR

172.50.198.101 3400005643 11/20/2020 Awaited
12417844 31538934 8/20/2022 Awaited
5078110618 CS2369373 8/20/2022 Awaited
Link Monitoring Link Monitoring 9/2/2022 Link Monitoring
Link Monitoring Link Monitoring 9/2/2022 Link Monitoring
Link Monitoring Link Monitoring 9/2/2022 Link Monitoring
Link Monitoring Link Monitoring 9/2/2022 Link Monitoring
5384704 31573811 9/2/2022 Awaited
11457840 31574153 9/2/2022 Awaited
4382961016 CS2403382 9/2/2022 Awaited
4843800118 CS2404411 9/2/2022 Awaited
11807073 31576862 9/2/2022 Awaited
Link Monitoring Link Monitoring 9/2/2022 Link Monitoring
Link Monitoring Link Monitoring 9/2/2022 Link Monitoring
Link Monitoring Link Monitoring 9/2/2022 Link Monitoring
Link Monitoring Link Monitoring 9/2/2022 Link Monitoring
11693390 31577185 9/2/2022 Awaited
Mac Binding 9/2/2022 done
RCA Ticket Booked Time
Payment Issue
Earthing Issue and Link Down LC Not Responding
POE Faulty Commercial Involve
Link Monitoring
Link Monitoring
Link Monitoring
Link Monitoring
Link down Due to BTS down 09:50:00 AM
SAP issue
Link down 10:45:00 AM

RCA Ticket Booked Time

Payment Issue
Earthing Issue and Link Down LC Not Responding
POE Faulty Commercial Involve
Link Monitoring
Link Monitoring
Link Monitoring
Link Monitoring
Link down Due to BTS down 9.50
SAP issue
Link down 10.45
Link down 15.25
Link down 16.45
Link Monitoring
Link Monitoring
Link Monitoring
Link Monitoring
Link down 17.45
Mac binding
Ticket Resolved Date Ticket Resolved Time Total Down Time Engineer Name

Ankit
Ankit
Ankit
Ankit
Ankit
Ankit
9/2/2022 01:25:00 PM 3h35min Ankit
9/2/2022 Ankit
9/2/2022 11:35:00 AM 50min Ankit

Ticket Resolved Date Ticket Resolved Time Total Down Time Engineer Name

Ankit
Ankit
Ankit
Ankit
Ankit
Ankit
9/2/2022 01:25:00 PM 3h35min Ankit
9/2/2022 Ankit
9/2/2022 11:35:00 AM 50min Ankit
Yogender
Yogender
Yogender
Yogender
Yogender
Yogender
Yogender
Yogender
 Night Shift

SR NO. Location ISP

1 Trichy_BSNL_192.168.9.181 BSNL
2 Sayakha_TATA_4096 Kbps_Ckt ID_091BHAR623034533893  TATA
3 Jabalpur_Sify_CKT ID_9469571013  Sify
4 Perma_Alwar_Airtel_CKT ID_13872027  Airtel
5 Guwahati_Airtel_CKT ID_5193958  Airtel
6 Guwahati_Sify_CKT ID_4841390118  Sify
7 Vashi RD_TATA_4096 Kbps_Ckt ID_091NAVI623034519462  TATA
8 Perma_Alwar_Sify_CKT ID_2021085609  Sify
9 Jamshedpur_TATA_CKT ID_091JAMS623034519590  TATA
10 Gurgaon_Office_TATA_512 Kbps_Ckt ID_091GURG623034519622  TATA
11 Goa_TATA_512 Kbps_Ckt ID_091GOA0623034519686  TATA
12 Goindwal_TATA_4096 Kbps_Ckt ID_091AMRI623034519494  TATA
13 Sayakha_Sify_CKT_ID_4729891017  Sify
14 Trivendrum_BSNL_192.168.7.237  BSNL
15 Ranchi_Airtel_CKT ID  Airtel
16 Jainpur_BSNL_192.168.113.221  BSNL
17 Nellore_Airtel_CKT ID_5471559  Airtel
18 HO_BSNL SEC_192.168.167.29  BSNL
19 HO_Reliance_CKT ID_9973388  RIL
20 HO_TATA_SEC_CKT ID_091MUMB623030891251  TATA
21 Srinagar_BSNL_192.168.112.237  BSNL
22 Thiruvalla_BSNL_192.168.7.225  BSNL
23 Ludhiana_TATA_CKT ID_091LUDH623030891495  TATA
24 Gulbarga_Sify_Ckt ID_2020066382  Sify
25 Purnea_TATA_256 Kbps_Ckt ID_091PURN623034519398  TATA
26 Raipur_Airtel_CKT_ID_10820857  Airtel
27 Thiruvalla_Sify_CKT_ID_9547210214  Sify
28 Hosur_BSNL_192.168.17.121  BSNL
29 Varanasi_darekhu_Sify_CKT ID_9849710315  Sify
30 Vizag_Airtel_CKT ID_5266582  Airtel
31 HO_Reliance_Sec_CKT ID_MUMBA_NSP_CIR_6B1EB10  RIL
32 Goregaon_MTNL_CKT ID_M4/AOG/18717/MPLS  BSNL
33 Kolkata DivOffice_BSNL_CKT ID_192.168.240.225  BSNL
34 Kolkata DivOffice_Airtel_CKT ID_5023231  Airtel
35 Ranchi_Reliance_CKT ID  RIL
Down Since Remark
22d 19h 9m 49s Link Terminated
55d 23h 1m 27s Link Terminated
79d 22h 37m 39s Depot Shifting
97d 18h 16m 8s Plant Closed
107d 21h 44m 23s Depot Shifting
107d 21h 44m 42s Depot Shifting
119d 17h 51m 44s Link is down due to payment issue
120d 1h 6m 40s Plant Closed
120d 23h 33m 14s Link is down due to payment issue
120d 23h 35m 48s Link is down due to payment issue
120d 23h 40m 19s Link is down due to payment issue
120d 23h 52m 32s Link is down due to payment issue
126d 19h 55m 19s Link Disconnected
160d 21h 7m 56s Local Team disconnected the Link
168d 19h 9m 13s Link Disconnected
174d 19h 9m 58s Link Disconnected
321d 21h 34m 1s Link Disconnected
337d 0h 3m 0s Link Disconnected
375d 8h 29m 17s Link Disconnected
375d 8h 29m 51s Link Disconnected
375d 8h 30m 3s Link Disconnected
375d 12h 14m 59s Depot Shifting
380d 13h 7m 20s Link Terminated
399d 14h 30m 53s Depot Shifting
444d 18h 53m 50s Link Disconnected
475d 15h 9m 23s Depot Shifting
540d 0h 20m 2s Depot Shifting
543d 12h 36m 22s Link Disconnected
598d 8h 28m 39s Link Terminated
598d 23h 43m 29s Depot shifted to new location and link need to shifted
629d 17h 29m 15s Link Disconnected
636d 18h 8m 46s Link Disconnected
687d 16h 48m 59s Link Disconnected
687d 16h 49m 19s Link Disconnected
892d 18h 7m 7s Link Disconnected