HANOI OPEN UNIVERSITY

FACULTY OF TOURISM

HOTEL PROFESSIONAL SKILLS

ASSIGNMENT

HOTEL GROUP: JW MARRIOTT…. 1

HOTEL: JW MARRIOTT HOTEL HANOI…2

Instructor: Trần Thu Phương

Class: A1K29
Team: GENZ
Team members3: Dương Thị Bích Ngọc
Phạm Ánh Nhật
Lý Hương Ly
Nguyễn Phương Nhi
Lê Trung Nghĩa

Hanoi, 2022….4

1
2

3
4
 CONTENTS
INTRODUCTION...............................................................................................2

1. History of hotel industry in the world and in Vietnam........................4

1.1.1. The Middle Ages.....................................................................................................4

1.1.2. The modern hotel industry....................................................................................4

1.1.3. Hotels in the 18th and 19th centuries.......................................................................4

1.1.4. Hotels in the 20th century.......................................................................................5

1.1.5. The post modern hotel industry............................................................................5

1.2. History of hotel industry in Vietnam..........................................................6

2. Introduction of the hotel group JW Marriott...............................................8

3. Introduction of the JW Marriott Hotel Hanoi..............................................9

3.1. Organizational structure.............................................................................................10

3.2. Services provided in the hotel.....................................................................................12

3.3.1. Accommodation service............................................................................................12

3.3.2. Food & Beverage service..........................................................................................13

3.3.3. Conference service....................................................................................................15

3.3.4. Recreation & Healthcare services...........................................................................20

3.3.5. Other supplementary services.................................................................................21

CONCLUSION..................................................................................................24

APPENDIX........................................................................................................25

REFERENCE....................................................................................................26
INTRODUCTION

This thesis introduces one of the largest hotel groups in the hotel industry in the
world, JW Marriott. The dissertation traced the history of the JW Marriott Hotel
Group, specifically the JW Marriott Hanoi Hotel, from its beginning to the present
day.

This thesis includes 3 parts: the first part is history of hotel industry in the world
and in Vietnam. In the next part of the thesis, we will discover the some interesting
data about the hotel company, JW Marriott. Finally is the introduction of JW Marriott
Hanoi Hotel.

JW Marriott International, the American multinational company in the hotel

industry leads the list with the Top 10 major hotel companies in the world for 2021.
This is the largest hotel chain in the worldwide by the number of available rooms. It
has 30 brands with more than 7000 hotels including nearly 1.500.000 rooms in more
than 130 countries and territories.

We would like to express our gratitude and appreciation for all the group
members whose participation, support and hard-working have been invaluable
throughout this study.

This report is belonged to our group, not a product of plagiarism.

 MAIN CONTENT

1.History of hotel industry in the world and in Vietnam

1.1.1. The Middle Ages
During the middles ages inns and staging posts were established as rest spots
for travellers, while abbeys and cloisters also offered places for tired travellers to
spend the night.
Inns cropped up around Europe and the rest of the world, but traveling during
this time wasn’t particularly safe and/or common. Pilgrims, couriers, and
government workers were most likely to use these services.
1.1.2. The modern hotel industry
The history of the hotel business as we know it dates back to the fifteenth
century. Laws requiring hotel and inn owners to maintain guest lists were
introduced in France and England. At this time, there were roughly 600 registered
inns in England. These were the forerunners of the modern hotel and were very
comparable to what was available in Ancient Greece and Rome. Simply put, there
are more laws in place now. These inns offered the traveling party food, a place to
stay, as well as stalls and feed for any horses.
An inn typically consists of a back stable area, a front kitchen and parlor, and
an inner court with bedrooms on either side. Before the advent of rail
transportation, coaching inns were essential. In England, there were up to 10 of
these in each town, and they were spaced roughly 7 miles apart. The competition
among inn owners was fierce. To ensure the journey went as smoothly as possible,
they permitted the horses to be switched out. Except for the extremely wealthy,
very few people were still traveling for "leisure" at this point. Mostly business trips
and mail coaches were involved.
Inn owners began managing their lodgings in a more professional way in an
effort to adapt and try to become the inn of choice in any given town. This meant
having set mealtimes and schedules. This is where we start to see likenesses to the
modern hotel industry.
1.1.3. Hotels in the 18th and 19th centuries
The history of hotels has not changed massively since the 18th century. In
the middle of the 1700s, hotels merely expanded and offered more services. Hotels
had to expand and offer more to guests as wealthy people started traveling farther
afield and leisure travel became more popular than it had ever been (think of the
upper classes of ancient Greco-Roman culture).
In 1768, Exeter had one of the first modern hotels. The City Hotel in New
York City was built next. However, it wasn't until the early 1800s that the concept
caught on, and hotels began to spring up across Europe and North America.
Mivart's Hotel in London (later Claridges) opened in 1812, while Tremont
House in Boston, USA, opened a few years later in 1829. Tremont House holds
numerous industry firsts. It was the first hotel to have indoor plumbing, including
toilets and baths, as well as free soap (a tourist favorite) and a proper reception
 area that did more than just take payments. As time passed, more and more hotels
opened.
People had more income and time off as a result of the industrial revolution,
which provided regular but structured work. Travel is becoming more accessible
and appealing. With the invention of trains and automobiles, as well as shorter
working hours and other advantages, travel was no longer limited to the wealthy!
Demand caused a watershed moment in the history of hotels, as they skyrocketed
in popularity. By the 1900s, there were numerous hotels all over the world.
1.1.4. Hotels in the 20th century
As the physical aspect of travelling got easier and became more
commonplace, the hotel industry boomed. The economy experienced a massive
boom in the second half of the twentieth century as well. This meant that the
population increased, demographics shifted, and many areas became more urban.
As people's desire to travel grew, so did the variety of hotels.
The hotel boom was a significant part of tourism history. With travel
becoming more popular, there had to be a wide range of options. This is why we
now see beach resorts and motels, golf resorts, and budget hostels around the
globe.The diversity within businesses meant that different target audiences were
catered to! It also meant prices could vary depending on what particular hotels
were offering. Hotel categorisation has brought a whole new level to the industry.
And, of course, the expansion of international travel meant that hotels and
resorts around the world had a whole new clientele to cater to: foreign tourists.
People were no longer only traveling within the country. They were now traveling
to other countries to explore, staying for longer periods of time and expecting
more from their trip.
So, while the concept of a hotel hasn't changed much since the beginning
of time, they have always had to adapt to the next big thing.
1.1.5. The post modern hotel industry
The sharing economy has grown significantly in recent years. The idea is
simple: peer-to-peer transactions are gaining popularity over traditional consumer
purchases. So, what does this mean for the hotel industry's history? In recent times,
there has been a decrease in hotel bookings and price reductions in some areas.
Airbnb (airbed and breakfast) is one of the main culprits, but there are other similar
platforms as well. Airbnb allows people to rent out their spare rooms to other
travelers. With the growth of niche tourism and an increased consumer desire for
the new and different, some researchers predict that more unique hotels, such as
ecolodges and themed hotels, will spring up around the world.
1.2. History of hotel industry in Vietnam

According to the research of historians, the French brought the hotel business into
Vietnam in the 1880s and started building hotel chains in Saigon, followed by Hanoi
and Hue. However, Mr. Vuong Dai was the one who laid the first "brick" to bring the
hotel industry into the Vietnamese market, and to this day, people regard Vuong Dai as
the ancestor of real estate development (including hotels and offices for lease in
general).
Mr. Vuong Dai, a great businessman of Chinese origin in Saigon, built the
Maison Wang Tai in 1867 as his residence and office. Vuong Dai sold the building to
the government for 254,000 francs until 1880. The structure was later renamed the
Cosmopolitan hotel and became a destination for wealthy travelers seeking European-
style amenities.

According to Dr. Nguyen Duc Hiep's article "Saigon, Catinat Street in the Early
Twentieth Century," the first hotel in Vietnam was built and managed by the French,
named Hotel Laval (also known as Fave Hotel, located in Hanoi on Catinat-Dong Khoi
street today). The Laval Hotel was built by Bazin, Cazaux, and Salvaire and designed
by Mr. Élisée Fave.
The Laval Hotel is the first place that French military and civilian officials who
have just arrived in Saigon to work or set up a business go to stay before finding their
own place. When French pharmacologist Mr. Arthur Delteil arrived in Saigon in 1882,
the Fave hotel had three floors: the ground floor was the dining hall with "panca" fans
on the ceiling; the upper two floors were the rooms. Each room had a shower and
"robinet" water (considered a convenience at that time). Mr. Fave built the hotel, and
with its success, he became wealthy when he returned to France. In Léon Caubert's
1891 Memories of China, the following conversation is mentioned: "Did you find a
good hotel to stay at last night?" I asked him. “Yes,” he replied,” They advised me to
choose “Laval Hotel to sleep and Hotel l’Univers (Olivier) to eat at”.

Pierre Cazeau, a French building materials manufacturer, began construction on

the Continental Hotel in 1878 and finished it two years later. Prior to 1975, the hotel
was owned by three different people: the Duke of Montpensier in 1911, and the
"brother and sister" of Corsica—Mathieu Francini in 1930. By the 1960s and 1970s,
the Vietnamese government had temporarily forced commercial establishments to use
Vietnamese signs. Since then, the hotel has also been referred to as "Dai Luc Lu
Quan."
 After taking over Hanoi in 1883, the city government started planning Sword
Lake. A French capitalist owner built the Grand Hôtel (Great Hotel - now Intimex
company) opened in November 1885 and this is said to be the first hotel in Hanoi.
According to André Masson's book Hanoi in the period 1873-1888, translated by Luu
Dinh Tuan, Hai Phong Publishing House: The Grand Hotel has a 50-seat dining room,
and the first billiard table was imported into Hanoi. All of the windows are glazed, and
lanterns illuminate the space at night.
In 1899, Gustave-Émile Dumoutier and André Ducamp contributed funds to the
construction of the Grand Hôtel Métropole Palace on Henri-Rivière Avenue (present-
day Ngo Quyen Street). The hotel opened in 1901 and quickly became known as "the
most massive hotel in Indochina" (according to Indochinoise newspaper, March 18,
1901).
Saigon Morin is one of Vietnam's oldest hotels, having been built in 1901 by
French businessman Henri Bogaert. The Grand Hôtel de Hué was later given to
Alphonse Guérin and was the only hotel in the city at the time. The Morin family
purchased the hotel in 1906, ushering in a glorious era that lasted until the French left
Vietnam.

2. Introduction of the hotel group JW Marriott

JW Marriott is part of Marriott International's luxury portfolio, which includes

award-winning properties and stunning resort destinations all over the world. JW
Marriott provides a haven for guests to focus on their mind, body, and spirit—through
programs and offerings that encourage them to come together and experience every
moment to the fullest—inspired by J. Willard Marriott, who took care of himself so he
could take better care of others. Today, there are over 100 JW Marriott hotels in over
35 countries and territories around the world, catering to sophisticated, mindful
travelers looking for experiences that allow them to be fully present, foster meaningful
connections, and feed the soul.
The first JW Marriott, named after
founder J. Willard Marriott, opens in
downtown Washington, D.C. in 1984.
The JW Marriott logo (Griffin)
represents the lion's bravery and power, as
well as the eagle's soaring flight and
vision. JW Marriott is a premium hotel
chain owned by Marriott International. It
is named after John Willard Marriott, the
founder of Marriott Corporation.
Brands of JW Marriott:
3. Introduction of the JW Marriott Hotel Hanoi

The Marriott Hotel Hanoi, also known as the J.W. Marriott Hotel Hanoi, is one of
Vietnam's most recognizable hotels. The astonishing structure of the hotel itself is a
landmark, a mimic of "the legend dragon" by the shores of Vietnam, which claimed
the International Property Award in 2017, four years after its operation, in Hanoi's new
Business District and adjacent to the National Conventional Center.
The hotel was inspired by the image of the legendary dragon in folklore as well as
Vietnam's beautiful beaches. The hotel has a beautiful architectural style that blends
modern and media, and it is located in a light and peaceful area of the National
Convention Center academicians. As a result, resort or business hotel guests frequently
choose the hotel when visiting Hanoi. The hotel has 395 rooms and 55 suites, with
rooms ranging from standard to deluxe. The rooms have floor-to-ceiling transparent
glass windows with views of the lake and the city.
J.W Marriot Hanoi is the first 5-star hotel that Bitexco invested and under the
management of Marriot International , completed construction and entered service
since 2014 .Marriot (2021)
Acclaimed hotels so far point:
- The best hotel in terms of MICE service in Vietnam voted by The Guide Awards in
2013 - 2014 - 2015 - 2016.
- The hotel has the most beautiful design and construction in the Asia-Pacific region in
2014.
- World Luxury Hotel Awards 2015.
- The best culinary restaurant in Vietnam in 2016 awarded by the World Luxury
Restaurant Awards: French Grill Restaurant.
- 2016 World Luxury Spa Award awarded by World Luxury Spa Awards.
- "Luxury Hotel of the Year" 2017 awarded by The Luxury Travel Guide Awards.
 - Top 10 most luxurious and classy 5-star hotels in Vietnam in 2017 awarded by
Vietnam National Administration of Tourism.
- The most luxurious French restaurant in Vietnam in 2017 awarded by World Luxury
Spa & Restaurant Awards.
- Awarded Best Luxury Spa Service in Southeast Asia in 2017 by World Luxury Spa
& Restaurant Awards.
- The hotel has the most unique architectural design in 2018 awarded by the Vietnam
Tourism Association.

3.1. Organizational structure

General Manager

Deputy Manager

Director
Director Director Director
Director Director of the Director
of the of the Director of the
of the of the Sales & of the
Front Housekee of the HR Engineeri
F&B Finance Marketin Security
Office ping ng
g

Head of Head of Head of Head of Head of Head of Head of Head of

departmen departmen departmen departmen departmen departmen departmen departmen
t t t t t t t t

Supervisor Supervisor Supervisor Supervisor Supervisor Supervisor Supervisor Supervisor

Satff Staff Staff Staff Staff Staff Staff Staff

(Source: HR Department of JW Marriott Hanoi Hotel)

- General Manager: The current hotel operator is Mr. Mark Van Der Wielen, an
experienced manager. He runs all activities in the hotel, understands the rules and
regulations of the group, and is the one who communicates and connects
MarriottInternational with JW Marriott Hanoi. At the same time, he is also the
person who directs and supervises the implementation of plans from the investor to
 contribute to improving the operational efficiency of the hotel. The General
Director's Office is the highest administrative function in hotel management. Under
the leadership and guidance of the General Director to make work plans, rules, and
regulations to achieve the business goals of the hotel; urge the inspection and direct
the departments to complete the assigned work; Coordinate relationships and work
between departments in the hotel, on behalf of the hotel to contact external
organizations, agencies, and hotels to deal with daily administrative tasks to ensure
the business of the hotel. The hotel runs as usual.
- Front desk department:
 Function: This is the main contact department with customers, so its main
function is to book rooms, check-in, check out, and pay for guests.
 Duties:
 Selling hotel products and services to customers.
 Receiving and processing customer information.
 Update documents and books.
 Coordinate with other departments to meet customer needs.
- F&B department:
 The main function of this department is to sell food and drinks and serve the
needs of customers at the restaurant.
 Make a full and clear menu, and always improve service quality when
interacting with customers.
 Implement well the work of ensuring food hygiene and safety in processing
dishes to serve customers.
- Housekeeping department:
 Function: This department performs the function of providing bedroom
services for guests.
 Basic tasks:
 Ensure and maintain hygiene in the hotel: rooms, restaurant areas, meeting
areas, and public areas.
 Ensure the hygiene of laundry: linen of the hotel, items sent by guests.
 Make a plan with related departments for daily and periodic maintenance
and repair.
 Check and control spending for the department: chemicals, cleaning tools,
amenities...
 Regularly communicate with the front desk to sell rooms to guests.
 Schedule work and manage the number of employees in the department.
- Finance department:
 This department performs both advisory and executive functions in the hotel.
 Specific duties of this department include:
 Control all expenses on hotel activities.
 Organize the apparatus and implement the accounting regime to suit the
business situation of the hotel.
  Perform statistical work.
- Sales & Marketing department:
 The main function of this department is to bridge the gap between the
customer and the internal resources of the hotel
 The main tasks of this department are:
 Determine the selling price and adjust the price to suit the market
 Organize and carry out the pre-registration (sale) of rooms
 Organize meetings (conferences, seminars, parties)
 Organizing promotional activities, propaganda, and advertising about the
hotel to customers
- Human Resources department: This department does not directly serve customers,
but plays an important role for the hotel's business to be effective because they are
responsible for human resource management of all hotel staff, for employee
rewards and punishments. as well as training the most basic skills for employees.
In addition, this department also handles questions and promotions of employees to
the hotel's Board of Directors.
- Security department:
 Controlling the entry and exit of employees must be on time for each shift.
 Check the bag to make sure there is no theft of the staff's belongings as well as
the hotel's property.
 Participate in fire prevention and fighting work.
 Always keep the responsibility to ensure security, order, and safety in the hotel.
 Coordinate with security forces in the area to ensure the safety of the hotel.
- Engineering (Technical) department: Perform the function of managing technical
facilities of the hotel. Provide the necessary technical conditions for the hotel to
operate normally and ensure the quality of the hotel's services. The main tasks of
this department include: Planning for operation management, maintenance, repair,
and renewal of civil electrical equipment, electronics, water supply and drainage,
mechanics, and household appliances of the entire hotel.
-
3.2. Services provided in the hotel
3.3.1. Accommodation service
Located in Hanoi’s new commercial center, 27km from Noi Bai Airport, the
hotel’s location facilitates the travel of domestic and foreign customers. The JW
Marriott Hanoi hotel is the ideal location for conference events, seminars, and
exhibitions with 17 meeting rooms, including 2 large conference rooms, and 450
rooms with luxurious design. The JW Marriott Hanoi won the hearts of the most
discerning diner with the exquisite selections from 6 restaurants and 3 bars with
diverse cuisines from many countries.Customers coming to JW Marriott Hanoi will be
welcomed by the friendliness of dedicated staff and enjoy the highest level of service
in the region, ensuring to bring customers an unforgettable and impressive experience.
 The Marriott Hanoi consists of 9 floors, with 414 standard short-term rooms, 34
luxury rooms, 1 Vice President’s room, and 1 super luxury room for the President.
- Deluxe 2 Double Room with City View. The area is 48m 2. Room tariff ranges
from207$ - 244$
- Deluxe King Room with City View. The area is 48m 2. Room tariff ranges
from207$ - 244$
- Deluxe 2 Double Room with Lake View. The area is 48m 2. Room tariff ranges
from229$ - 266$
- Deluxe King Room with Lake View. The area is 48m 2. Room tariff ranges
from229$ - 266$
- Executive King Room with City View. The area is 48m 2. Room tariff ranges
from272$ - 330$
- Executive 2 Double Room with City View. The area is 48m 2. Room tariff ranges
from272$ -330$
- Executive King Room with Lake View. The area is 48m 2. Room tariff ranges
from293$ -315$
- Executive 2 Double Room with Lake View. The area is 48m 2. Room tariff ranges
from293$ - 315$
- Deluxe Suite. The area is 65m2. Room tariff ranges from358$ - 395$
- Executive Suite City View. The area is 90m2. Room tariff ranges from401$ - 438$
- Executive Suite Lake View. The area is 90m2. Room tariff ranges from444$ - 481$
- Grand Suite. The area is 150m2. Room tariff ranges from853$
- Chairman Suite. The area is 200m2. Room tariff ranges from6018$
- Presidential Suite. The area is 320m2. Room tariff ranges from6449$
At Marriott you will enjoy the most luxurious room in Hanoi with:
- The lowest spacious room from 48m2, wooden floors and glass doors are
synchronized from floor to ceiling.
- All rooms of the hotel are covered with high-speed wifi, a spacious desk decoration
suitable for businessmen.
- A bathroom equipped with shower and a marble bath.
- A 42-inch flat-screen TV with international cable connectivity, a Bose audio
system that can connect to an iPod, a mini bar and 24-hour room service.
3.3.2. Food & Beverage service
 JW Lakeside Gardens
Inspired by the journey of awakening life, JW lakeside garden is like a green oasis
with sunshine, wind, and a poetic lake that brings you closer to nature. Whether it's
a family or a single person, whether it's a child or an elderly person, everyone is
sure to find a suitable experience for themselves as well as connect with their
loved ones through the service packages at the JW lakeside garden. The brand new
children's playground and sand beach will definitely be a highlight to attract
children with outdoor activities.
 Come to our tranquil lakeside gardens to find peace in nature. From healthy a la
carte menu, calming lakeside afternoon tea and picnic experience, to BBQ & Tent
for the ultimate outdoor party.
 JW Café
If you are looking for a high-end buffet restaurant serving international cuisine,
fresh seafood, and attractive desserts in Hanoi, JW Café is the perfect choice.
Satisfy your taste buds with traditional but equally unique dishes from major
cuisines such as Vietnam, China, Japan, Korea, India, and the Mediterranean.
When you come to this place, you will not only be impressed by the quality as
well as the variety of the menu, but also by the impressive lake view and the
dedicated professionalism of the service staff.
 Akira Back
Akira Back brings limitless creativity to his cuisine. It is a skillful combination of
modern Japanese food and the touch of Korean cuisine, blending with the flavors
of many other countries around the world. As a mirror of Chef Akira's adventurous
personality, Akira Back restaurant at the JW Marriott Hanoi hotel will be a classy
destination to help diners have the opportunity to experience top modern cuisine.
Akira Back's menu offers not only scrumptious sushi or sashimi, but also uniquely
presented novelty creations to provide a completely fresh Japanese culinary
experience.
Seasonal, fresh imported ingredients are the key to a beautiful menu, along with a
variety of beverage options from fine wines to Akira Back restaurant’s own sake.
 John Anthony Cantonese Grill & Dim Sum
Inspired by endless journeys from the East to the West, John Anthony Cantonese
Grill & Dim Sum is a Cantonese restaurant with a contemporary culinary breath,
named after the first Chinese naturalized in England in 1805. The chefs' culinary
skills are sure to bring a breath of fresh air to traditional Guangzhou dishes such as
Dim Sum, charcoal barbecue or fresh seafood dishes. Not only that, this is the first
restaurant in Hanoi to have a wood oven dedicated to special Peking duck.
In addition to the signature dishes, the beverage menu is also finely selected with
gin cocktails, local beers and premium wines to provide the most complete
American experience. John Anthony Hanoi is proud to lead the restaurant industry
in terms of development sustainability through the use of recycled materials and
collaboration with local raw material suppliers.
 French Grill
Boasting one of the most luxurious French restaurants in Hanoi, French Grill
offers exquisite dishes of modern French cuisine such as pan-fried foie gras,
sturgeon roe, and premium beef tenderloin. You can also admire dishes elaborately
prepared by talented chefs in the largest open kitchen in Hanoi or right at our
Chef's Table.
Not only that, with a diverse wine menu, making the taste of every dish more
complete, French Grill will definitely bring you a rich and unique experience.
 Cool Cats Jazz Club
Come to Cool Cats Jazz Club, relax and enjoy an unforgettable evening at the new
stylish entertainment venue in Hanoi. You will experience a space from the 20s,
listen to charming jazz tunes from local and foreign artists, and sip special
cocktails while enjoying snacks.
 Smack Dab
The new space promises to be the most appealing destination in Hanoi, with a
collection of modern cocktails and Asian-inspired dishes. The Kings & Queens
dining rooms are luxuriously designed in a one-of-a-kind style for special
occasions, serving premium dishes perfectly paired with novel and sophisticated
cocktails.
 The Lounge
The Lounge, one of Hanoi's most famous relaxation spots, provides a comfortable,
friendly environment. After a long day at work, unwind with a peaceful lakeside
afternoon tea with friends or coworkers.
 Milk&Co
Milk&Co, located in the "Wellbeing on 8" Wellness Complex, is an interesting
highlight that you should not miss. Your experience of taking care of yourself and
your family at Wellbeing on 8-JW Marriott Hanoi will be more complete with
Milk&Co.
3.3.3. Conference service
a) Events and meetings
With a total area of meeting, conference rooms and conference halls up to
5,000m2, JW Marriott® Hanoi hotel is an ideal venue for MICE events (Conferences,
seminars, events and exhibitions) exhibition) in Vietnam.
JW Marriott Hanoi Hotel has 17 fully-equipped meeting rooms with a capacity of
12 to 950 people, including 2 large conference rooms of 1,000m2 and 480m2 with a
large foyer area.
One of the most splendid banquet halls in Hanoi, the Grand Ballroom of JW
Marriott Hanoi is designed in a modern and impressive manner with a shimmering
crystal chandelier. Unobstructed by the pillar, the guests can comfortably gaze at the
brilliant stage and not miss any special moments. With state-of-the-art lighting and
sound systems, professional service style, and a variety of table decorations and menu
options for you to choose from, Grand Ballroom is a great venue for organisers
The studio has a unique design, suitable for Senior Leadership events, business
performance reviews and strategic planning sessions. Seven separate meeting rooms
with 12 comfortable seats and a central relaxation area are fully equipped to serve your
culinary needs.
All JW Marriot Hanoi conference and seminar services are conveniently designed
on one floor with separate entrance and parking area. The independent entrance allows
large groups to check in to a private room and have a personalized experience.
*Song Cau Meeting Room:
The entire meeting space is
located on one floor and
surrounded by 2,600 sqm of
pre-function areas, this is the
venue that sets no limit to your
expectation.

* Ho Tay Meeting Room – U-

Shape Setup:

JW Marriott Hotel Hanoi is the

perfect place for regional and
global meetings, incentives
and all types of gatherings.

*Fansipan Ballroom – Theater

Setup

We offer one of the largest and

most innovative meeting venues
in the region.

*Dragon Tunnel:

Dragon tunnel with vivid

paintings that tell the story and
history of the Vietnamese is an amazing
venue for all types of gathering.
Connecting the hotel to the lakeside
area, the tunnel makes all ideas possible
and allows organizers to freely arrange
their dream events.

*Lakeside Area with Gazebo:

JW Marriott Hotel Hanoi’s

beautiful lakeside area is a
perfect location for outdoor
events. With a romantic
gazebo, a modern lighting
system and a fresh flower
garden, this venue will be the
best option for any memorable event.

*Phoenix Gazebo:

A beautiful gazebo located next to a tranquil lake is best venue for any romantic and
memorable event.

*Boardroom:

Our stately boardroom features

elegant décor, high ceilings and
LED lighting. We help you set
the table for success.
*Grand Ballroom – Banquet
Setup:

Every event is special in our grand ballroom. With 1000 square meters of pillar-less
space, high, 7-meter ceilings and elegant crystal chandeliers, we create events to
remember.

*Junior Ballroom – Classroom

Setup:

Distinctive design and luxurious

style are hallmarks of each
meeting room, with custom AV
control and great acoustics for
speakers.

*The Studio – Meeting Space:

The Studio is ideal for

breakouts, strategic planning
sessions, and smaller meetings
of senior leaders. The Studio is
separated into small and
medium-sized rooms, with
catering available.
b) Weddings
Marriott Hotel belongs to Marriott International hotel group, is a 5-star luxury
wedding venue in Hanoi. With a prime location and modern style, the Marriott
hotel is chosen by many couples as the venue for the most important event of their
lives.
JW Marriott Hanoi is one of the wedding venues with a spacious capacity
including 2 large banquet rooms and an airy lobby area.
Grand Ball is impressively designed with shimmering and fanciful crystal
chandeliers. With a capacity of up to 1000 people, this is definitely the ideal place
to hold a grand wedding party on a large scale.
If you want to organize a cozy and elegant wedding party, Junior Room and
Event Room with a capacity of 260 people will be a reasonable choice.
With the class in every detail and services to enhance the customer
experience, normally the cost to organize a wedding party at a Marriott hotel is
990k/person. This is a reasonable price for couples to refer to because here, what
you get in return is to enjoy the most luxurious and high-class service and space in
Hanoi.
JW Marriott's wedding planner provides 5-star services to customers:
- Consulting, planning wedding decoration ideas according to customer
requirements and on actual scale
- Manage and set up a timeline for the party
- Design fresh flowers and decorations for the wedding party
- Responsible for producing and running the program according to the timeline
- In charge of sound, light, MC, singer, band, photography and video unit,...
3.3.4. Recreation & Healthcare services
The "Wellbeing on 8" complex on the 8th floor of the hotel includes:
- Spa by JW: With 9 separate treatment rooms, and high-class care services, you will
be completely relaxed and relaxed after a long tiring day. JW Marriott Hotel Hanoi
offers travelers to Vietnam's capital a unique destination for body wraps, facials,
signature massages and more.

- Fitness & Yoga Center: A variety of fitness equipment with a team of experienced
coaches and a beautiful, inspiring space with a view of the city from above.

- Milk & Co: Focusing on dairy products and a menu of healthy, healthy, age-
appropriate foods and drinks, experience taking care of yourself and your family at
Wellbeing on 8 - JW Marriott Hanoi will become more complete with Milk & Co.
- Swimming Pool: The swimming pool has a unique hanging design, the first and only
hanging swimming pool in Vietnam.

3.3.5. Other supplementary services

Key Amenities

 Check-in: 03:00 PM
 Check-out: 12:00 PM
 Express Checkin
 Express Checkout
 High-Speed Internet Access
o High Speed: Check email + browse the Web for 250000.0 VND/day
o Complimentary Public Area

Parking

 Complimentary on-site parking

Property Details

 8 floors , 395 rooms , 55 suites

 17 meeting rooms, 24,304 sq ft of total meeting space

Hotel Services & Amenities

 Air conditioning
 Alarm clock
 Bar-B-Q and/or picnic area
 Bottled water
 Buffet breakfast, fee from 690000.00 VND
 Cash machine/ATM
 Coffee maker/tea service
 Coffee/tea in-room
  Concierge Lounge Hours
 Concierge desk
 Crib/Play Yard
 Electrical adapters
 Evening turndown service
 Florist
 Foreign exchange
 Gift/newsstand
 Housekeeping service twice daily
 Individual climate control
 Iron and ironing board
 Laundry on-site
 Limousine service
 Mini fridge
 Mobility accessible rooms
 Newspaper delivered to room, on request
 Newspaper in lobby
 Pillows: down/feather
 Pillows: foam
 Rollaway bed
 Room service
 Room service, 24-hour
 Safe
 Safe deposit boxes, front desk
 Shoeshine
 Shoeshine stand
 Storage space
 Valet dry-cleaning

Business Services

 Computers
 Copy service
 Fax service
 Full business center, onsite
 Full-service business center
 Incoming fax complimentary
 Mobile/cellular phone available
 Network/Internet printing
 On-site Business Center is Staffed
 Post/parcel
 Printers
CONCLUSION

This assignment was completed through the efforts and hard work of all
members, which have been invaluable throughout this study. We encountered some
difficulties throughout this dissertation, such as having to prepare two texts in
Vietnamese and English at the same time so that we could easily follow the contents,
especially for someone who could not catch up with the entire English text. During the
study, we realized that the discovered information was difficult to understand, which
means that there were a few words, phrases, and even the author's writing style that
were incomprehensible. We hope in the nex in-take we could improve all the
challenges and boost the high quality of the dissertation as well.
APPENDIX

(Task roster among group members; Any related materials)

No Full name Task roster Judgement

1. Dương Thị Bích Ngọc Find information + word + Completed

powerpoint

2. Phạm Ánh Nhật Find information Completed

3. Nguyễn Phương Nhi Find information Completed

4. Lý Hương Ly Find information Completed

5. Lê Trung Nghĩa Powerpoint + word + find Completed

information
REFERENCE

Vietnamese:
1.…
2.…
English:
1.…
2.…
Internet:
1. https://decoxdesign.com/lich-su-hinh-thanh-nganh-khach-san-tai-viet-nam.html
2. https://tourismteacher.com/the-history-of-the-hotel-industry-understanding-
tourism/
3. https://en.wikipedia.org/wiki/Hotel#History
4. https://www.marriott.com/marriott/aboutmarriott.mi
5. https://www.marriott.com/about/culture-and-values/history.mi
6. https://traveltweaks.com/what-is-the-jw-marriott-logo-34270/
7. https://khachsan.chudu24.com/ks.2280.khach-san-jw-marriott-hanoi.html
8.