Reconocer las necesidades del talento humano según

la interacción entre los procesos y actores de la cadena de suministro

EDWARD ANDREY RIAÑO ARIAS

SERVICIO NACIONAL DE APRENDIZAJE –SENA

CENTRO AGROEMPRESARIAL DE CHIA

2022
 SUPPLY CHAIN EVOLUTION SELF-

ASSESSMENT
1. Does your organization have a o Yes
clear missión, visión and goals? o No
2. Is your organization Customer o Yes
focused? o No
3. How does your organization o Impulsively
undertake activities? o Based on a well thought-out plan
4. How does your organization o Functional silos
opérate? o Cross-functional business
processes
o Business processes that extend
beyond your organization to
include suppliers and/or customers
5. How would you characterize o Transactional
your organization¨s interactions o On-going Relationship
with suppliers and/or o Collaborative
customers?
6. What technologies enable your o Spreadsheets
organization? (more tan one o MRP II
may apply) o MRP
o ERP
7. Does your organization actively o Yes
manage inventory with the goal o No
of reducing inventory levels?
8. What is the focus of enventory o Internal Inventory levels and value
reduction initiatives? o Total (end-to-end) supply chain
inventory levels and value
9. What drives your organization¨s o Sales & marketing opinión
forecasting process? (more than o Forecasting techniques
one may apply) o S&OP process
o CPFR
10. Who is involved in new product o Marketing
design/development? o Cross-functional teams
o Cross-functional, cross-company
teams (e.g. supplier input is
solicited during the desing
process)
11. How does your organization o Independently
make warehousing and o Together
transportation decisión?
12. Does your organization have an o Yes
interactive wed-site that enables o No
customers to order
products/services, track
shipment, and communicate
directly with Customer service?
13. What is the focus of your o Department budgets
organization¨s cost reduction o COGS
 Activity

1. What kind of questions are mainly used to self-assess the given supply chain?
Why do you think it happens? Explain.
Response:
The questions in the questionnaire are focused on how the supply chain influences
the company and what actions we are taking to avoid having a great economic
impact that could affect it.
This type of question looks for how the supply chain is being managed by logistics
coordinator to show shortcomings in this process and improved to have a better
performance.

 Why do you think it is important to have different types of questions to assess a

supply chain?
Response:
It is important to have different questions when evaluating the supply chain to
evidence the flaws and the opportunities for improvement that can be implemented
in the process.

 What aspects of the supply chain are being evaluated by means of the given
questionnaire? Explain.

Response

The aspects that are being evaluated are: organization, Technology and
commitment, which are important aspects in the supply chain, so that the
process has an excellent organization and distribution applying the best
technologies to obtain a 100% reliable inventory and that the organization It
evidences the commitment of each employee to obtain lower costs and higher
profits.

 What kind of information can be analyzed to improve the current situation of the
supply chain?
 Response:

The information that can be obtained is how the organization and employees can
improve the supply chain by applying new strategies that are consistent with the
mission and vision of the company.

2. After analyzing the previous self-a sesenta questionnaire and checking the
complementary material “Sample supply chain management questionnaire”,
create your own questionnaire, including different types of questions to assess
one of the following aspects (select only one):

 Customer experience.
 Customer service.
 Transportation management.

3. Remember to include a short paragraph to explain why this questionnaire is

important for you as the Distribution Manager and for the company itself. The
questions you ask must cover different aspects of the topic being evaluated. You
must create minimum ten (10) questions and maximum, twenty (20). Do not
forget to include open and closed questions. The potential information you
collect, will be useful to make your company be better.

service evaluation
1. Do you think customer service is  Yes
important?  No
2. Does the supply chain affect customer  Yes
service?  No
 Perhaps
3. How would you rate your experience  Totally positive.
with our product and/or service? (Here  Positive
 Impartial
you can specify the product or service).  negative
 Totally Negative.
4. Do you feel that our products or  Totalmente de acuerdo.
services exceed your expectations?  De acuerdo. 
 Imparcial.
 En desacuerdo.
 Totalmente en desacuerdo.

5. What is the probability that you will  Very likely.

purchase our products again?  Probable.
 Impartial.
 Unlikely.
 hardly likely
6. What is the probability that you will  Very likely.
recommend us to your friends and  Probable.
acquaintances?  Indifferent.
 Unlikely.
 hardly likely
7. How would you describe our products?
 They're great
 They are fine
 Neither good nor bad
 Generally functional
 Defective

8. How can we improve your experience write your answer

with the company?

9. What would be a word you would use to write your answer

describe us and why?

10. What is the quality of the information  High

about our products?  Good
 Half
 Short

4. Send the file to the instructor through the virtual learning platform.
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