QUALITY

MANAGEMENT
GROUP 4
SYSTEM IN TQM
D UY A, NI KKA J ANE
EMPERADO, DANIELLE GRACE
ENR I QUEZ, A NGE L O
ESCOT O, L I ONE L HE I D I E
OBJECTIVES:
Define QualityManagement System and its principles

Discuss ISO 9000 Standard: a guide and tool in QMS

 OUTLINE
QUALITY MANAGEMENT PRINCIPLES OFQMS STEPS IN
DEFINITION ELEMENTS/REQUIREMENTS OF IMPLEMENTING QMS
BENEFITS/ADVANTAGES QMS ISO 9000-FAMILY
STANDARDS
 Quality Management System (QMS)

is defined as a formalized system that documents processes,

procedures, and responsibilities for achieving quality policies and
objectives
It helps coordinate and direct an organization’s activities to meet
customer and regulatory requirements and improve its
effectiveness and efficiency on a continous basis.
 BENEFITS OF QUALITY
MANAGEMENT
Metting the customer’s Meeting the organization’s
requirements requirements
which helps to instill confidence in the which ensures compliance with
organizatio, in turn leading to more regulations and provision of products
customers, more sales, and more and services in the most cost and
repeat business. resource-efficient manner, creating
room for expansion, growth and profit.
Advantages of QMS
Defining, improving and controlling processes
Reducing waste
Preventing mistakes
Lowering costs
Facilitating and identifying training opportunities
Engaging staff
Setting organization-wide direction
Communicating a readiness to produce
consistent results
 Customer focus
Relationship
management Leadership

Quality management
Evidence-based Engagement of
principles
decision making people

Improvement Process approach

Quality Management Principles

The ISO 9000:2015 and ISO

9001:2015 standards are based
on seven quality management
principles that senior
management can apply for
organizational improvement.
Quality Management Principles
Customer focus- The primary focus of quality management is to meet
customer requirements and to strive to exceed customer expectations.

Leadership- Leaders at all levels establish unity of purpose and direction as

well create conditions in which people are engaged in achieving the
organizatio’s quality objectives.

Engagement of people- Competent, empowered and engaged people at

all levels throughout the organization are essential to enhance its capability
to create and deliver value.
Quality Management Principles
Process approach- Consistent and predictable results are achieved more
effectively and efficiently when activities are understood and managed as
interrelated processes that function as a coherent system.

Improvement- Successful organizations have an ongoing focus on

improvement.

Evidence-basd Decision Making- Decisions based on the analysis and

evaluation pf data and information are more likely to produce desired
results.
Elements and Requirements
of a QMS
The organization’s quality policy and
quality objectives
Quality manual
Procedures, instruction, and records
Data management
Internal process
Customer satisfaction from product
quality
Improvement opportunities
Quality analysis
INTERESTED PROPERTIES
(STAKE HOLDERS)

Customers
Employees
Vendors
Regulatory Agencies
QMS DESIGN SHOULD BE
INFLUENCED BY:

Organization’s varying objectives

Needs
Products
Services provided
 Plan-do-check-act (PDCA)
Is a four-step model Perform
for carrying
Do
outbchange

Plan
Plan Check Monitor

Act

Improve
When to use the PDCA Cycle
Starting a new improvement project
Developing a new or improved design of
a process, product, or service
Defining a repetitive work process
Planning data collection and analysis in
order to verify and prioritize problems or
root causes
Implementing any change
Working toward continuous improvement
STEPS IN IMPLEMENTING
QUALITY MANAGEMENT
DESIGN

Control Design
Measure Build
Review Deploy
Improve
 Design and Build

Serve to develop the

structure of a QMS.

It’s processe, and plans for

implementation.
 Deploy
Breaking each process down into sub processes.

Educating staff on documentation, education, training tools

and metrics.

To assist in the deployment of quality management systems.

 Control and Measure
Control and measurement are two areas of establishing a
QMS that are largely accomplished through routine,
systematic audits of the quality management system.

Auditing is defined as the on-site verification activity, such

as inspection or examination, of a process or quality
system to ensure compliance to requirement.
 Review and Improve
Detail how the results of an audit are handled.

Goals are to determine the effectiveness and efficiency of each

process toward its objectives.

To communicate these findings to the employees.

To develop new best practices and processes based on the data

collected during the audit.
ISO 9000- Quality Management
ISO (International Organization for Standardization) has published
22027 International Standards (As on 5th Feb, 2018).

ISO 9000 is one among the most popular standards of ISO.

ISO 9000 is a series of Quality Management System (QMS)

standards, provides guidance and tools for companies and
organizations, to ensure that their products and services
consistently meet customer’s requirements for consistent
improvement in quality.
ISO 9000 - Family of Standards
Is a series of quality management system standards which
includes the following:

ISO 9000:2015- This specifies the fundamentals and vocabulary used

in all these ISO 9000 standards.

ISO 9001:2015- This is the Requirement standard that provides

directions on how to achieve quality requirement.
 ISO 9001:2015
1. Meet the significant regulatory requirement.
2. Improve satisfaction for all stakeholders (customers, shareholders
etc).
3. Have a method of identifying and implementing the improvements.

ISO 9001 is the only auditable standard for which third party
certification and auditing organizations provide independent
confirmation that the requirements of that standard are met.
 Reference/s:
AQS. (n.d.). WHAT IS A QUALITY MANAGEMENT SYSTEM (QMS)? Retrieved from https://asq.org/quality-resources/quality-
management-system

The 9000 Store. (2015). ISO 9001 Quality Management System. https://the9000store.com/iso-9001-2015-requirements/what-is-iso-
9001-quality-management-system/

ISO. (n.d.). ISO 9000 family

Quality management
. Retrieved from https://www.iso.org/iso-9001-quality-management.html

Kelderman E. (2021). 9 Core Elements of a Quality Management System (QMS)? Retrieved from https://www.qualio.com/blog/the-
9-core-elements-of-a-quality-management-system

NIBusinessINFO.CO.UK. (n.d.). Advantages of quality management systems

Guide.Retrieved from https://www.nibusinessinfo.co.uk/content/advantages-quality-management-systems

SIC. (2019). QMS - What are the Benefits of Quality Management Systems
. Retrieved from https://sicweb.com/blog/36-qms-what-are-the-benefits-of-quality-management-systems