Dimaano, Alyssa Lorraine R.

BTM33
Reyes, Gwen Stefanie C. Reservation
Reservation for 3D2N Stay

Receptionist: Thank you for calling One Lasalle Hotel! This is Gwen from the reservations. How may I
help you?
Guest: Hi! I would like to reserve a room.
Receptionist: Sure, Ma'am! Can I please have your name?
Guest: It's Alyssa Dimaano.
Receptionist: Ms. Alyssa Dimaano. So that is, Alpha, Lima, Yankee, Sierra, Sierra Alpha and for your
surname that is, Delta, India, Mike, Alpha, Alpha, November and Oscar. Is that correct, Ma'am?
Guest: Yes, that's right.
Receptionist: Ma'am, may I please know your date of arrival and number of guests?
Guest: We will arrive on the 13th of June until the 15th with my 4 friends.
Receptionist: So that will be a 3 days and 2 nights of stay for 5, ma'am. May I please know your
preferred room?
Guest: I actually don't know what rooms you offer. May I know what are the available rooms?
Receptionist: Certainly, Ma'am! For June 13-15, we have two rooms available. We have the Apobangpo
suite room. It is a 84 sqm room, perfect for a family suite with 5-7 pax, with private balconies with lake
or city view. It has a 40-inch television with cable TV, a mini bar, a wireless internet connection, spacious
bath with shower and bath facilities. It has also a king bed, a work desk, a connecting room available
with two twin beds, coffee/tea making facilities, and a safe. For 2 nights that will be PHP65, 500, Ma'am.
For the next room available, it’s the Borahae Suite room. It is a 44 sqm room, perfect for couple with 2-
3 pax, private balcony with bay views, a coffee/tea making facilities, a safe, one king sized bed, a work
desk, a 32-inch television with cable TV, a mini bar, a wireless internet connection, spacious bath with
shower and bath facilities and for two nights that will be PHP 61, 500. Which of these do you prefer,
Ma'am?
Guest: I live in General Trias, Cavite.
Receptionist: General Trias. How about your contact number, Ma'am?
Guest: It's 1249-181-3301
Receptionist: And your email address, Ma'am?
Guest: It's aly@gmail.com.
Receptionist: Okay, Ma'am. Ma'am how would you like to settle your accounts?
Guest: May I know your available modes of payment?
Receptionist: Sure, Ma'am! So, we accept payment through cash, credit cards, debit cards, cheques,
online payments or online banking and company payments, Ma'am.
Guest: Oh, okay. I'll just go with a credit card.
Receptionist: Sure, Ma'am. Credit card. And for the credit card number, may I please have it, Ma'am?
Guest: It's 134340.
Receptionist: 134340. How about the expiry date, Ma'am?
Guest: Expiry date will be in December 2026.
Receptionist: December 2026 and the cardholder, Ma'am?
Guest: Alyssa Dimaano.
Receptionist: Okay, Ma'am. Do you have any special requests?
Guest: Do you have any non-smoking room available?
Receptionist: Yes, Ma'am. We do have a non-smoking room.
Guest: Are there additional fees needed?
Receptionist: No, Ma'am. This is free of charge.
Guest: Oh, that's great. I'll get it.
Receptionist: Okay, ma'am. We wish to guarantee your booking for 5, under your name, Alyssa
Dimaano, staying for 3 days and 2 nights in our Apobangpo Suite Room on 13th of June until the 15th.
And you have requested a non-smoking room.
Guest: Yes, that's it.
Receptionist: So, your account is PHP 65, 500.00 to be settled via credit card under Alyssa Dimaano,
expiring in December 2026, with the credit card number 134340. And for your details ma'am, your
address is in General Trias City. Your contact number is 1249-181-3301, and your email address is
aly@gmail.com. Did I get everything correct, ma'am?
Guest: Yes, it's all correct.
Receptionist: Thank you, ma'am! We have guaranteed your booking with us. May I also remind you
that the check-in time is 2PM and checkout will be 12PM. A letter of confirmation will be sent on your
email after this call.
Guest: Okay, thank you so much!
Receptionist: Thank you for choosing One Lasalle Hotel! See you on 13th of June, Ma'am.
Guest: Thank you once again!
Receptionist: Thank you, ma'am. Have a nice day.