1-

1.b
2.a
3.a
4.b
5.a
6.b

2.
1. Financial director
2. Chief executive officer
3. Staff
4. Marketing director
5. Senior management
6. Personal assistant

3.
1. Personal assistant
2. Marketing director
3. Financial director
4. Senior management
5. Ceo

6. Staff

4.
1. Describe
2. Develop
3. Be in charge of
4. Assist
5. Hire
6. Explain how to use
7. Sell

5.
1. Ground floor
2. Conference room
3. Warehouse
4. Toilets
5. Car park
6. Top floor
7. Maintenance
8. Lift 9. Reception

6.
 1. Kitchen: a room to prepare food and drinks
2. Cafetería: a place where people buy food
3. Lobby: a room at the entrance of a building
4. Enter: come into a building
5. Exit: go out of a building
Stock room: a place where office supplies are kept

7.
1. Go up the stairs
2. Turn right
3. Turn left
4. Go down the stairs
5. Go straight

8.
1. Between
2. Opposite
3. In your left
4. At the end of the corridor
5. On your right
6. Go past
7. In front of/ behind SAY IT!

1.
1.c
2.a
3.b
4.d

2.
1. File documents
2. Keep a log
3. Search the internet 4. Answer incoming calls

3.
1. take a message / deliver the massage.
2. send you a fax / send me an e-mail.
3. type an agenda / update the mailing.
4. receive the visitors.
4.
1. take minutes
2. screen her calls
3. type a letter
4. schedule a meeting
5. distribute the incoming mail
6. show our visitors around
7. order supplies 5.

5.

1. spreadsheets
2. prepare a presentation
3. keep track of.
4. word processing, data entry

6.
1. a sheet of
2. a pair of
3. a roll of
4. a box of 5. a packet of

7.
1. coat rack
2. air-conditioner
3. waste paper bin
4. filling cabinet
5. photocopier
6. projector 8.
8.

True: 2, 4, 6, 7

9.
1. d
2. b
3. a
4. c
10.
1. b
2. a
3. a
4. a
1.

1. c
2. f
3. e
4. d
5. a

6. b

2.
1. dial the phone number
2. contact someone
3. record an outgoing message
4. enter your access code
5. press the button
6. listen to my incoming messages

3.
1. fast forward
2. receiver
3. volume
4. delete
5. location
6. modify
7. cord

8. save

4.
1. off the hook
2. loudspeaker
3. aloud voice
4. review
5. replay
6. retrieve
7. replay
5.
1. paragraph
2. upper case letters
3. underline
4. italics
5. icon 6. lower case letters

6.
1. c
2. d
3. a

4. e
5. b

7.
1. c
2. e
3. d
4. a

5. b

8.
1. log in
2. copy / paste
3. forward
4. reply
5. desktop

9.

True: 1,5,7

10.
1. a
2. b
3. b
4. b
5. a
11.
1. copy
2. attachment
3. font
4. log out
5. paragraph

1.
1. cheque
2. a job application
3. request for information
4. customer complaint
5. bank statement
6. receipt
7. contract
8. product manual
9. directory

2.
1. stamp
2. sing
3. weight

4. sort

5. collect

3.
1.false
2.false
3.true
4.true
5.true
6.false
7.false
8.false
4.
1. You weight something to see how heavy it is
2. domestic mail is sent in the country
3. If a letter has two enclosures, there are three things in the envelope.
4. the recipient got the letter
5. You stamp the mail before you distribute it.
5.
1. c
2. b
3. e
4. f
5. d
6. a

6.
1. height
2. inspect
3. track
4. measure
5. arrange
6. parcel
7. fragile
8. duration
9. icon

7.
1. good condition
2. paperwork
3. insured
4. this side up
5. shipment
6. pick up
7. courier

8.
1. registered mail
2. cool place
3. protect
4. name
5. paper 6. fragile

9.
1. wrap
2. update
3. special instruction
4. paperwork