Air Cargo Industry Master Operating Plan - IATA (PDFDrive)

Air
Cargo Industry Master Operating Plan
A description of the air cargo industry transportation business process
February 2019
Management Summary
The Industry Master Operating Plan (Industry MOP) maps the processes and sub-processes typically involved in the planning and
movement of air cargo consignments from shipper to final consignee.
The original source of this Industry MOP document is the ‘ Cargo iQ MOP’ initially developed by the Cargo iQ interest group
members, with as initial purpose, the development of a quality and process management system for air cargo.
The value of an Industry MOP however goes beyond this particular goal and this Industry MOP will provide all industry participants
as well as air cargo representative organizations and associations with a common reference document useful for a number of
activities, including:
- Support to the development and implementation of new industry standards and practices, in areas such as quality management,
paperless operation, security, customs compliance, special cargo transportation, and others.
- Support to discussions with regulators, when a description of the generic industry transportation process is required
- Support to air cargo industry participants looking for a reference to improve their internal processes and/or developing common
processes with supply chain partners
The authors of the Industry MOP recognize that the processes and sub-processes contained herein may not describe the exact
processes applied by each air cargo participant in their own operations. It does represent, however, a good description of the process
that the air cargo industry can aim towards, with a view to harmonizing procedures across stakeholders, improving overall quality,
and responding to regulatory requirements. It is anticipated that this MOP will continue to evolve over time as requirements and
industry processes evolve.
A total of 19 main processes have been identified in this MOP, from shipper’s door to consignee’s door. These processes belong to
one of five categories of activities as follows: Origin Forwarder, Origin Carrier, Transport Carrier, Destination Carrier, Destination
Forwarder. The 19 processes are detailed in sub-processes, and additional information concerning each sub-process is in turn
available.
NOTES Air Cargo Industry Master
Operating Plan
v 1.1
This document uses the following definitions:
- Shipment = Freight + Information

- Freight = Physical Freight
- Information = Electronic Data or Paper relating to the Freight
- Carrier = Airline
- Domain = Sphere of Influence/ Control
Messaging / milestones indicators with background in green refer to the IATA Cargo IMP* standard. FWB
This is version 1.1 of the Air Cargo Industry Master Operating Plan (Industry MOP).
The original source for this Industry MOP was the Cargo iQ MOP developed initially by Cargo iQ members. Any reference to
“routemaps” in this document apply only to those air cargo industry participants using the Cargo iQ quality management program.
Any air cargo industry participant not applying the Cargo iQ quality management program should consider those steps or tasks
optional and/or not applicable to them.
* This document has not yet been updated to incorporate Cargo XML messaging.
Navigation
This document is split in 4 levels (Activity Category/Processes/Sub-processes/Information on each sub-process). It is possible to navigate through the levels by clicking
on the icons, as indicated below:
-Level ONE, TWO and THREE: click on process box to go down one level
-Previous set of processes next higher level next set of processes

Air Cargo Industry Master Operating Plan
S C
H O
I Origin Origin Transport Destination Destination N
P Activities Activities Activities Activities Activities S
P (Forwarder) (Carrier) (Carrier) (Carrier) (Forwarder) I
E G
R N
E
E
Management
Summary
Notice – Copyright IATA / Cargo iQ

©2019 International Air Transport Association – Cargo iQ Air Cargo Industry Master Operating
Plan
v 1.1
Air Cargo Industry Master
Operating Plan
Origin Activities (Forwarder)

v 1.1

3
1 2 4 5 6
Receive freight at
Book & Plan Pick up from Transfer to Prepare export Transfer shipment
forwarder branch
Shipments Shipper forwarder hub shipment to carrier domain
facility
Operating Plan
P01 Book & Plan Shipments v 1.1
INPUT
Shippers Request
Monitor, Control, Intervene & Repair
1.1 1.4
1.6
Receive booking 1.2 1.3 Request capacity 1.7
1.5 Create routemaps
from shipper & Shipper provides Plan routing direct against forwarder Arrange pick‐up of
Confirm capacity (A2A/D2d) &
check security shipment details or consolidation or carrier freight
share*
status inventories
BKD
*This step applies only to stakeholders using the Cargo iQ quality management program.
Purpose Output:
Create shared delivery commitment to the customer
Pick-up Advice
Enable planning and priority setting
HAWB
18 February, 2019 Page 6
Operating Plan
P02 Pick up from Shipper v 1.1
INPUT
- Pick-up advice
2.2
2.1 Associate unique
2.3
Labeling Freight piece level
Pick‐up freight
(by shipper) information with
booking
Purpose Output:
Prepare freight for transport & ongoing identification Labeled freight
Forwarder takes custody of the freight
Operating Plan
P03 Receive freight at forwarder branch facility v 1.1
INPUT
Freight
Booking information
3.3
3.2
3.1 Check information 3.4 3.6
Check / apply 3.5
Arrival of freight to match actual Check Accuracy of Sort & transfer
labeling & verify Create shipment
at forwarder freight and booking & adjust freight to build or
physical integrity record
branch facility security details if needed storage locations
of packages
available
Purpose Output:
Verify freight received Stored freight
Ensure shipment is expected Shipment information
Operating Plan
P04 Transfer to forwarder hub v 1.1
INPUT

Checked freight

Shipment information
4.3
4.1
4.2 Loaded truck
Confirm
Issue loading list departs forwarder
information to
for truck to hub branch facility for
hub
hub
Purpose Output:
Prepare freight for transport & ongoing identification
Forwarder takes custody of the freight
Operating Plan
P05 Prepare export shipments v 1.1
INPUT

Checked shipments
5.4 5.5
5.2 5.3
5.1 Create MAWB Send freight 5.6
Check / verify Check security
Arrival of truck at shipment record picking Prepare shipment
physical integrity status of
forwarder hub and consolidation instructions to for export
of truckload shipments
manifest warehouse
Purpose Output:
Prepare shipments for delivery to carrier Consol manifest
Picking instructions
Operating Plan
P06 Transfer shipment to carrier domain v 1.1
INPUT

Sorted shipments
6.1 6.3
6.2
Issue loading list Transmit 6.4
Depart truck from
for truck to forwarder Arrival of truck at
forwarder hub to
carrier / load information to carrier domain
carrier domain
freight carrier
FHL FWB
Purpose Output:
Prepare shipments for transfer to carrier custody

FHL/FWB messages sent to carrier

Shipment at carrier domain
Operating Plan
Origin Activities (Carrier)

v 1.1

Shipments
transferred from
OC domain
7 8
Receive Accept
shipment into shipment as ready
carrier domain for carriage
Operating Plan
P07 Receive shipment into carrier domain v 1.1
INPUT
Booking info
Shipment information
Sorted shipment
Security data
7.1 7.4
7.6
Channel 7.2 7.3 Unload truck
7.5 Check booking
forwarder Assign unloading Validate security / _______________
Screen freight as information
information to slot and position customs status of Receive shipments
applicable matches actual
GHA where to truck truck transferred from
freight
applicable other carriers
FOH RCT
Purpose Output:
Transfer shipment custody from forwarder to carrier
Security regulation compliance

Freight on hand

Information matches freight
Operating Plan
P08 Accept shipment as ready for carriage v 1.1
INPUT
Security information
Freight on hand
8.3
8.1
8.2 Validate
Verify shipment
Perform ready for information
has cleared
carriage checks against booking
security
and correct
RCT RCS
Purpose Output:
Confirm shipment compliant with all regulations for carriage by air
Confirm shipment in accordance with carriage agreement (order) 
Shipment ready for carriage

RCS / RCT message sent
Operating Plan
Transport Activities (Carrier)

v 1.1

Shipments in transit from process 13 recycle through to final destination
12
9 10
11 Arrive flight 13
Prepare Dispatch
Distribute offload & dispatch Check-in
freight for shipment to flight,
Information shipments to shipment
transport load and depart
warehouse
Shipments
in transfer
out to other carrier
Operating Plan
P09 Prepare freight for transport v 1.1
INPUT
9.1 9.2 9.3 9.4 9.5

Shipments in Shipments in Plan flight and Collect freight and Consolidate
transit received transit security send booking list unitize as planned information
from process 13 cleared to warehouse
FBL FUM
Purpose Output:
Prepare freight for flight

Freight ready for flight
Prepare information for load control

Flight manifest prepared
Operating Plan
P10 Shipment to flight, load & depart v 1.1
INPUT
Flight manifest
ULDs / Carts
Load Plan
10.1 10.3
10.2 Flight loaded as 10.4
Move shipments 10.5
Move shipments per load plan & Resolve
from warehouse Depart flight
from hold area to identify discrepancies
to hold area for
parking position discrepancies
ramp transport
DEP
Purpose Output:
Flight departs on time with freight

Updated data

Flight departed
Operating Plan
P11 Distribute information v 1.1
INPUT
Flight information
11.1
Transmit flight
and shipment
information to
down line stations
and authorities
FHL FFM FWB
Purpose Output:
Ensure shipments are expected
Ensure that all legal and regulatory requirements are met 
Transmission of information at flight
and shipment level
Operating Plan
P12 Arrive flight, unload & dispatch shipment to warehouse v 1.1
INPUT
Flight information
Freight information
12.3
12.1 12.4
12.2 Move shipments
Arrive flight at Arrive shipments
Unload flight to appropriate
destination at warehouse
facility
ARR
Purpose Output:
Unload & transfer of freight at flight destination

Shipment arrives at warehouse
Operating Plan
P13 Check-in shipment v 1.1
INPUT
Shipments
Flight manifest
13.2
Move shipments 13.3
13.1
in transit to Move shipments
Receive shipments
appropriate to be transferred
in warehouse
location (see to other carrier
process 9)
RCF AWR TFD
Purpose Output:
Ensure that shipments are available 
Shipments in transit available for
next process

Shipments to be transferred to OC
Operating Plan
Destination Activities (Carrier)

v 1.1
Customs Clearance Effected as Applicable
14 15
Arrive Handover freight to
shipment forwarder
Operating Plan
P14 Arrive shipment v 1.1
INPUT
Warehouse
information
14.2
14.3
Notify forwarder
14.1 Hand over of
freight and
Store freight for documents
information on
import (information) to
hand at
forwarder
destination
NFD AWD
Purpose Output:
Store import freight
Inform forwarder of shipment arrival

Notification to forwarder
Operating Plan
P15 Handover freight to forwarder v 1.1
INPUT
Customs release form

Freight location
15.1 15.2 15.3

Check customs Prepare freight for Handover freight
release status handover to forwarder
DLV
Purpose Output:
Transfer custody of shipment to forwarder

Freight collected
Operating Plan
Destination Activities (Forwarder)

v 1.1

Customs Clearance Effected as Applicable
16 17 18 19
Arrive Transfer Load delivery Deliver, obtain
shipments at to forwarder vehicle & produce POD & conclude
destination branch facility run sheet cycle
forwarder hub
Documents to broker as applicable

Operating Plan
P16 Arrive shipment at forwarder hub v 1.1
INPUT
Loading list
16.3
16.2 16.5
16.1 Check shipment 16.4
Arrive / unload Issue loading list
Depart freight for details against Resolve
truck at forwarder for on carriage or
forwarder hub expected (after discrepancies
hub delivery
breakdown )
Purpose Output:
Prepare shipment for delivery or transfer to forwarder branch
facility 
Loading list
Operating Plan
P17 Transfer shipment to forwarder branch facility v 1.1
INPUT
Loading list
17.1 17.2 17.3

17.4
Depart truck to Arrive / unload Check / verify
Resolve
forwarder branch truck at forwarder physical integrity
discrepancies
facility branch facility of truckload
Purpose Output:
Prepare shipment for delivery
Operating Plan
P18 Load truck and produce run sheet v 1.1
INPUT
Customer information
18.3 18.4
18.1 Issue loading list Depart truck from
18.2
Contact customer for truck to forwarder branch
Pick‐up freight by
for handover consignee / load facility to
customer
instructions truck consignee
Purpose Output:
Prepare shipment for collection at the forwarder branch
facility for final delivery to consignee 
Loading list

Freight ready for delivery
Operating Plan
P19 Deliver, obtain POD & conclude cycle v 1.1
INPUT
Customer information
19.3
19.1 19.2
Discrepancy
Make delivery & Finalize D2D
reports produced
capture POD data routemap*
and resolved
Purpose Output:
Delivery of shipment

Proof of delivery
Pd 1.1 Receive Shippers’ Request & Check Security Status Air Cargo Industry Master
Operating Plan
v 1.1
Description Input
 Booking is made by the shipper defining the required collection & delivery dates.  Origin / Destination
 Shipper supplies shipment details including pieces, weight & volume.  Collection / Delivery dates
 Validate security/customs/commercail status  Shipment details
 Shipper/Consignee information
 Product/shipping service required
Output
 All shipper information elements needed to create shipment planning.
 Validate security status.
Pd 1.2 Receive Shipper Freight Information Operating Plan
v 1.1
Description Input
 The delivery of information related to the shipment as is required to enable transport  Shipment trade information including trade, transport and customs /security
processing of the consignment. information
Output
 Forwarder receives shipment trade information ahead of transportation
Pd 1.3 Plan Routing – Direct or Consolidation Air Cargo Industry Master
Operating Plan
v 1.1
Description Input
 Forwarder commences planning for full routing to deliver the Shipper promise  Shipper requirements from P1.1
including carrier selection & related transit times.  Shipper security status
 Airline schedules & offsets
 Pick up & Delivery capabilities
Output
 Determine final airport of destination
 Shipping via hubs or not
 Carrier selection
Pd 1.4 Request Capacity against Forwarder or Carrier Air Cargo Industry Master
Operating Plan
Inventories v 1.1
Description Input
 Bookings are made against pre-booked forwarder allocations or directly with the  Flight requirements from simulated routing(s) P1.2
carrier.  Shipper(s) security status
 Consolidated / single shipment information
Output
 Booking Request from Forwarder to Carrier or;
 Allocation against pre-booked inventory
Operating Plan
Pd 1.5 Confirm Capacity

v 1.1
Description Input
 Carrier confirms requested capacity (or allocation) on planned flights or within  Booking or Allocation request
requested transit time for non flight specific products.
 Carrier sends BKD or equivalent message to CDMP-C to initiate A2A Routemap
creation.*
Output
 BKD message sent
 Confirmation direct to forwarder as applicable
Pd 1.6 Create Routemaps (A2A/D2D) & Share* Air Cargo Industry Master
Operating Plan
v 1.1
Description Input
 Forwarder sends RMI to their CDMP-F creating the D2D plan  BKD message
 CDMP-C creates A2A Routemap based on BKD message(s) & carrier master data  ENCORE data
held in ENCORE.  Forwarder shipment data for RMI message
 CDMP-C sends the RMP to the applicable CDMP-F.
 CDMP-F updates D2D Routemap based on A2A information
Output
 D2D Routemap created in CDMP-F
 A2A routemap created in CDMP-C
 RMP message sent from CDMP-C to CDMP-F
 D2D routemap updated in CDMP-F (Phase 2)
Operating Plan
Pd 1.7 Arrange Pick up of Freight v 1.1
Description Input
 A collection advice is sent to the Forwarder’s transport department to collect the  Handling instructions
goods from the shipper at the required time.
Output
 Collection Advice
Pd 2.1 Labelling Freight (by Shipper) Operating Plan
v 1.1
Description Input
 Shipper self-labeling of packages  Shippers reference / part numbers/identifiers
 Packages must be labeled with unique references
Output
 Labelled and identifiable packages
Pd 2.2 Associate Unique Piece Level Information with Air Cargo Industry Master
Operating Plan
Booking v 1.1
Description Input
 Cross reference UPID level detail with the booking / shipment information  UPIDs / Parcel identification
 Booking / shipment reference
Output
 Associated parcels with booking
 Clear identification of parcels ready to be picked up
Operating Plan
Pd 2.3 Pick-up Freight v 1.1
Description Input
 Vehicle arrives at shippers location  Collection advice including shipment details and parcel Ids
 Driver verifies that freight pieces correspond with shipment detail & parcel IDs  Handling instructions
 Loads freight into vehicle
Output
 Signed collection advice by the shipper
Pd 3.1 Arrival of Truck at Forwarder Branch Facility Air Cargo Industry Master
Operating Plan
v 1.1
Description Input
 Truck arrives at the forwarders export warehouse  Shipment ID
 Freight is unloaded from vehicle & checked into the warehouse
Output
 Check-in completed at forwarder facility
Pd 3.2 Check/Apply Labelling & Verify Physical Integrity Air Cargo Industry Master
Operating Plan
of Packages v 1.1
Description Input
 Check whether applied label is suitable for transport  Label
 Attach respective labels for transport & link to customer reference if applicable  Shipment information
 Visual check on the condition of the packages
 Dims & weight check
Output
 Shipments are correctly labelled and can be identified by forwarder reference
numbers
Pd 3.3 Check Information Matches Actual Freight + Air Cargo Industry Master
Operating Plan
Security v 1.1
Description Input
 Relevant information of actual freight received from the warehouse is validated  Warehouse shipment details
against the existing shipment info  Existing shipment details
 Known/Unknown shipper status
Output
 Match of existing info and actual freight
 Shipment secured / shipper status validated
Pd 3.4 Check Accuracy of Booking & Adjust if Needed Air Cargo Industry Master
Operating Plan
v 1.1
Description Input
 Check original booking against validated shipment details & adjust booking with  Define amount of capacity
carrier if needed (for discrepancies)  Agreed service level
 Validated shipment detail
Output
 If applicable advice shipper of any discrepancies/variations agains the booking
 Validated capacity
Pd 3.5 Create Shipment Record Air Cargo Industry Master
Operating Plan
v 1.1
Description Input
 Create shipment record in forwarder’s system  Shipper’s details received electronically
 Actual freight information received from warehouse
Output
 Shipment record created
 Upload and distribution of data
Pd 3.6 Sort & Transfer Freight to Build or Storage Air Cargo Industry Master
Locations Operating Plan
v 1.1
Description Input
 Freight to be sorted and transferred to a designated location within the warehouse  Shipment identification number
 Type of shipment
 Handling instructions
 Agreed service level
Output
 Separate special and general cargo
 Priorization of shipment based on agreed service level
 Freight ready to be loaded into truck
Pd 4.1 Confirm Information to Hub Air Cargo Industry Master
Operating Plan
v 1.1
Description Input
 Shipment information of upcoming shipments for Hub to be confirmed to Hub  Electronic shipment record
operations
Output
 Electronic confirmation message to Hub
Pd 4.2 Issue Loading List for Truck to Hub / Load Freight Air Cargo Industry Master
Operating Plan
v 1.1
Description Input
 Creation of loading list based on actual number of shipments to be transferred to  Shipment in respective storage location
the Hub  Type of shipment
 Physical load of freight onto truck departing to Hub  Handling instructions
Output
 Loading list created
 All freight loaded onto truck
 Loading list closed when complete
Pd 4.3 Departure of Loaded Truck from Forwarder Branch Air Cargo Industry Master
Operating Plan
Facility to Forwarder Hub v 1.1
Description Input
 Truck leaves branch facility at a defined time slot to Hub  Time slot for truck departure
Output
 Time stamp / confirmation of truck departure
Pd 5.1 Arrival/Unload of Truck at Forwarder Hub Operating Plan
v 1.1
Description Input
 Truck arrives at the forwarders export Hub  Loading list
 Freight is unloaded from truck & checked into the Hub
Output
 Check-in completed at forwarder Hub
Pd 5.2 Check/Verify Physical Integrity of Truckload Air Cargo Industry Master
Operating Plan
v 1.1
Description Input
 Relevant information of actual freight received from the branch is validated against  Shipment record
the existing shipment record  Seal number if aplicable
 Check security status of truck
Output
 Shipment secured
Pd 5.3 Check Security Status of Shipment Air Cargo Industry Master
Operating Plan
v 1.1
Description Input
 Check security status of shipment to comply with export clearance requirements  Known/Unknown shipper status
 X-ray and screening requirements
Output
 Shipment secured / shipper status validated
Pd 5.4 Create MAWB Shipment Record & Consol Air Cargo Industry Master
Manifest
Operating Plan
v 1.1
Description Input
 Create MAWB shipment record in forwarder’s system  HAWB Shipment details received electronically from branch
 Create consol and ULD manifest (if applicable)  Actual freight information received from warehouse
 Transmission of consol and ULD manifest to warehouse  Operational palletizing requirements
 Update of booking if required
Output
 MAWB Shipment record created
 Consolidation and ULD manifest created
 Upload and distribution of data
Pd 5.5 Send Freight Picking Instructions to Warehouse Operating Plan
v 1.1
Description Input
 Send detail picking instruction to the warehouse to arrange for respective build up  Flight planning
location  ULD allocation
Output
 Freight picked and ready for assembly / buildup
P5.6 Prepare Shipment for Export Operating Plan
v 1.1
Description Input
 Build up of pallets/ULDs  Consol and ULD manifest
 Labelling of freight  Shipment identification number
 Attached necessary documents if applicable  Type of shipment
 Move to truck loading area  Handling instructions
 Trigger electronic pre-alert to destination office  Agreed service level
Output
 Final pallet/ULD built
 Freight correctly labeled
 Necessary documentation attached
 Export clearance performed
 Shipment moved to truck loading area
Pd 6.1 Issue Loading List for Truck to Carrier / Load Air Cargo Industry Master
Freight
Operating Plan
v 1.1
Description Input
 Creation of loading list based on actual number of shipments / ULDs to be  Shipment /ULD in respective storage location
transferred to the carrier  Type of shipment
 Physical load of freight onto truck departing to carrier  Handling instructions
Output
 Loading list closed when complete
Pd 6.2 Departure of Loaded Truck from Forwarder Hub to Air Cargo Industry Master
Carrier Domain
Operating Plan
v 1.1
Description Input
 Truck leaves hub at a defined time slot to carrier  Time slot for truck departure
Output
Pd 6.3 Transmit Forwarder Information to Carrier Operating Plan
v 1.1
Description Input
 Relevant shipment information for AA transport is transmitted to carrier  MAWB and manifest record
Output
 FWB and FHL transmission
Pd 6.4 Arrival of Truck at Carrier Domain Operating Plan
v 1.1
Description Input
 Truck arrives at the carrier’s domain  Loading list
 Driver informs carrier or GHA of truck arrival  Consolidation manifest
Output
 Truck arrival at carrier domain
 Driver to wait for unloading instructions
Pd 7.1 Channel Forwarder Information to GHA (by carrier) Air Cargo Industry Master
Operating Plan
where applicable v 1.1
Description Input
 Necessary shipment information and shipment details are advised to carrier’s GHA  Shipment information as agreed
Output
 GHA operational planning
Pd 7.2 Assign Unloading Slot and Position to Delivery Air Cargo Industry Master
Operating Plan
Truck v 1.1
Description Input
 Carrier / GHA assigns an unloading slot and position to the delivery truck.  Truck loading list
 Pre-booked delivery slot list
 Truck dock availability
Output
 Confirmed unloading slot & position
Pd 7.3 Validate Security / Customs Status Truck Operating Plan
v 1.1
Description Input
 Validate integrity of customs / security seal  Truck Customs Documents
 Validate security status of driver  Truck manifest / Supporting Docs
 Validate documentation relative to type of freight (DGR.AVI etc.)
 Validate security status of shipments.
Output
 Accepted / Rejected Truck
Pd 7.4 Unload Truck / Receive shipments transferred from Air Cargo Industry Master
Operating Plan
OC v 1.1
Description Input
 Freight is offloaded from Accepted Vehicles  Accepted Truck
 At this point Transfer shipments from Other Carriers are also received into the  Known Transfer Vehicle
process
Output
 FOH Message sent
Pd 7.5 Screen Freight as Applicable Operating Plan
v 1.1
Description Input
 Freight is screened on entry into warehouse or as specified by local regulations  Freight
 Any destination screening requirements fulfilled
Output
 Screened Freight
 Security Declaration
Pd 7.6 Check Booking Information Matches Actual Air Cargo Industry Master
Operating Plan
Freight v 1.1
Description Input
 Freight reception checks are performed & reconciled with information e.g. pieces,  Shipment Information (AWB/FWB plus any other applicable information)
weight, dims, labeling, condition check etc...  Freight
Output
 Discrepancy list
Pd 8.1 Verify Shipment Security Cleared Operating Plan
v 1.1
Description Input
 Verify security status of individual shipments (CBP, TSA, ICS, NASP, SPX) based  Shipment Information
on origin, routing and destination  Origin , Enroute & Destination Security Regulations
Output
 Shipments security cleared for carriage
Pd 8.2 Perform Ready for Carriage Checks Operating Plan
v 1.1
Description Input
 All requirements for safe & secure onward carriage are conducted e.g.DGR Checks,  Documentation as required
Export Clearance etc.  Freight
 Regulations
Output
 Checks Completed
Pd 8.3 Validate Information Against Booking & Update Operating Plan
v 1.1
Description Input
 Validate delivered freight against forwarder booking / AWB / FWB  Shipment Information
 Make corrections as required  Booking Information
 Shipment is ready for carriage  Approved Security Status
 RCS/RCT message is sent  Approved Ready For Carriage Checks
 Cargo receipt (E-AWB) is concluded  Warehouse discrepancy list
Output
 Checks completed
 CCA Issued if Required
 RCS / RCT Message
 Freight allocated to warehouse location
 Booking updated as applicable
Pd 9.1 Receive Transit Shipments from Process 13 Operating Plan
v 1.1
Description Input
 Shipments in transit re-enter the export process at this point  Transit shipments from import process
 Shipments in transit stored or delivered to export build location
Output
 Shipments available for export
 Location recorded / confirmed on hand
Pd 9.2 Shipments in Transit Security Cleared Operating Plan
v 1.1
Description Input
 Appropriate security checks performed on transit freight (This process performed in  Shipments in transit
parallel with 9.2)  Shipment information
 Origin, en route and destination security regulations
Output
 Shipments in transit security cleared for carriage
Pd 9.3 Plan Flight & Send Booking List to Warehouse Operating Plan
v 1.1
Description Input
 Carrier allocates shipments to flights  Booked shipments
 Load instructions provided as applicable  Special handling requirements
 Aircraft type / route info
Output
 Final FBL message sent to GHA / warehouse
Pd 9.4 Collect Freight and Unitize as Planned Operating Plan
v 1.1
Description Input
 Freight on final FBL is picked and prepared for flight.  Final FBL & special instructions
 ULD’s are built for unitized flights  Freight
 Carrier informed by warehouse / GHA  ULDs & equipment as required
Output
 FUM / load list / pallet tags
 Shipments assembled / unitized by flight
Pd 9.5 Consolidate Information Operating Plan
v 1.1
Description Input
 Information consolidated at flight level  FHL / FWB / FUM
Output
 Pre-manifest created in system
 Paper Manifest
Pd 10.1 Move Shipments From Warehouse to Hold Area Air Cargo Industry Master
Operating Plan
for Ramp Transport v 1.1
Description Input
 Physical freight delivered to handover point in flight order  Complete Assembly of Freight as per Flight Plan / Manifest ready for handover to
 Control of shipment passes from warehouse to ramp ramp
Output
Pd 10.2 Move Shipments from Hold Area to Parking Air Cargo Industry Master
Operating Plan
Position v 1.1
Description Input
 Freight & Documentation arrive at aircraft parking position  Freight & Documents
 Documentation on board
Output
 Freight is ready to be loaded
 Documents are on board the aircraft
Pd 10.3 Load Aircraft as per Load Plan Operating Plan
v 1.1
Description Input
 Aircraft is loaded in accordance with load control requirements  Loading Plan
 Discrepancies identified between plan and actual load  Freight
 Load sheet is completed
Output
 Completed load sheet
 Discrepancies notified to cargo department
Pd10.4 Resolve Discrepancies Operating Plan
v 1.1
Description Input
 Adjust manifest/FFM to reflect actual load  Discrepancy List
 Re-book / re-plan any offloads
Output
 Re- Booked shipments
 All discrepancies resolved
 Accurate Manifest
Pd 10.5 Departure of Aircraft Operating Plan
v 1.1
Description Input
 Flight departs station, ”Wheels Up” time is logged  Movement message is sent by operations
Output
 DEP Message is sent
 FFM sent
Pd 11.1 Transmit Flight and Shipment Information to Air Cargo Industry Master
Operating Plan
Downline Stations & Authorities v 1.1
Description Input
 Carrier sends all required information to down-line stations and authorities.  Shipment information
 Manifest information
 Flight Information
Output
 All required information sent
Pd 12.1Arrive Flight at Destination Airport Operating Plan
v 1.1
Description Input
 Aircraft Arrives on Blocks & time is recorded  Movement Message
Output
 ARR Message is sent
Pd 12.2Unload Flight Operating Plan
v 1.1
Description Input
 Aircraft is unloaded in accordance with unload plan  Unload Plan
 Aircraft Arrival
Output
 Discrepancies noted
Pd 12.3Move Shipments to appropriate facility Operating Plan
v 1.1
Description Input
 Ramp moves aircraft load to appropriate location depending on shipment type and  Unload Plan
local regulations e.g. AVI / DGR / Express / Mail etc. etc.  Special Instructions
Output
 Shipments delivered to correct facilities for processing
Pd 12.4Receive Shipments at Warehouse Operating Plan
v 1.1
Description Input
 Control of shipment passes from Ramp to Warehouse / GHAI  Shipments handed over to warehouse / GHA control
Output
Pd 13.1Arrive Shipments atWarehouse Operating Plan
v 1.1
Description Input
 Freight & Information are checked in at the warehouse, verified complete & as  Freight & Docs received from Ramp
expected.  FFM received from origin station
 Freight is checked for condition/damage
 ULD’s are broken down if required
Output
 RCF Sent
 AWR Sent (where applicable)
Pd 13.2 Move Shipments in Transit to Appropriate Air Cargo Industry Master
Operating Plan
Location (see process 9) v 1.1
Description Input
 Shipments in Transit identified and moved into export process 9.1 for on carriage  Pre-Alert
 FFM
Output
 Shipments in Transit re-located into export process
Pd 13.3Move Shipments to be Transferred Other Carrier Operating Plan
v 1.1
Description Input
 Shipments to be transferred identified and moved to other carriers  Pre-Alert
 FFM
Output
 Shipments to be transferred accepted by other carriers
 Transfer manifest signed
 TFD message sent
Pd 14.1Store Freight for Import Operating Plan
v 1.1
Description Input
 Import freight is allocated to storage location dependent on commodity/ special  FFM
requirements etc...  Freight
Output
 Storage Location recorded
Pd 14.2Notify Forwarder Freight and Information On Hand Air Cargo Industry Master
Operating Plan
at Destination v 1.1
Description Input
 Forwarder advised shipment has arrived at destination  RCF + AWR (where applicable)
 Station open close hours
 Collection slot schedules if applicable
Output
 NFD Sent
Pd 14.3Hand over of Documents (Information) to Air Cargo Industry Master
Operating Plan
Forwarder v 1.1
Description Input
 Shipment Information transferred to Forwarder as required  Paper Documents (if applicable)
 Paper documents made available  Information as required
Output
 AWD sent (where applicable)
Pd 15.1Check Customs Release Status Operating Plan
v 1.1
Description Input
 Prior to release of freight carrier / GHA must verify customs status  FFM / AWB info
 Local Customs Requirements
 Shipment Customs Status
Output
 Freight categorized for release / hold / transfer
Pd 15.2Prepare Freight for Handover Operating Plan
v 1.1
Description Input
 Freight picked from storage location for collection  Forwarder pickup request
 Collection slot time schedules
Output
 Freight ready to be collected
Pd 15.3Handover Freight to Forwarder Operating Plan
v 1.1
Description Input
 Forwarder collects freight from carrier facility  Customs Status
 Driver acknowledges receipt  Authorized driver
 Approved collection vehicle
Output
 Custody transfers from Carrier domain
 DLV message sent
Pd 16.1Depart Freight for Forwarder Hub Operating Plan
v 1.1
Description Input
 Truck has collected freight carriers’domain according to planning  Shipment record
 Freight is transferred from Carriers’domain to Forwarder Hub  Handling instructions
Output
 Drayage order
 Inbound customs document
Pd 16.2Arrive / Unload Truck at Forwarder Hub Operating Plan
v 1.1
Description Input
 Truck arrives at the forwarders import Hub  Drayage order
 Freight is unloaded from truck & checked into the Hub  Shipment record
Output
 Check-in completed at forwarder Hub
Pd 16.3Check Shipment Details Against Expected (After Air Cargo Industry Master
Operating Plan
Breakdown) v 1.1
Description Input
 Relevant information of actual freight received from the export branch is validated  Shipment record
against the existing shipment record  Seal number if applicable
 All discrepancies must be recorded
Output
 Match of existing shipment record and actual freight details
 Discrepancies recorded
Pd 16.4Reslove Discrepancies Operating Plan
v 1.1
Description Input
 Discrepancies that have been recorded must be resolved with relevant parties e.g.  Damage control report
airlines, customers  Missing cargo information
Output
 Cargo claim report filed and transmitted to relevant parties
Pd 16.5Issue Loading List for Oncarriage or Delivery Operating Plan
v 1.1
Description Input
 Creation of loading list based on actual number of shipments / ULDs to be  Shipment /ULD in respective storage location
transferred to the branch or directly to customer facility  Type of shipment
 Physical load of freight onto truck departing to branch or directly to customer  Handling instructions
facility  Agreed service level
Output
 Loading list closed when completed
Pd 17.1Depart truck to Forwarder Branch Facility Operating Plan
v 1.1
Description Input
 Truck leaves Hub at a defined time slot to forwarders’ branch or directly to  Time slot for truck departure
customer facility  Delivery plan
Output
Pd 17.2Arrive/ Unload Truck at Forwarder Branch Facility Operating Plan
v 1.1
Description Input
 Truck arrives at the forwarders import branch facility  Loading list
 Check security status of truck  Shipment record
 Freight is unloaded from truck & checked into the branch facility  Handling instructions
 Truck from Hub / Seal number if applicable
Output
 Freight unloaded at forwarder branch facility
Pd 17.3Check/ Verify Physical Integrity of Truckload Operating Plan
v 1.1
Description Input
 Relevant information of actual freight received from Hub is validated against the  Shipment record
existing shipment record
Output
 Physical condition of packages checked
Pd 17.4Resolve Discrepancies Operating Plan
v 1.1
Description Input
 Discrepancies that have been recorded must be resolved with relevant parties e.g.  Damage control report
airlines, customers  Missing cargo information
Output
 Cargo claim report filed and transmitted to relevant parties
Pd 18.1Contact Customer for Handover Instructions Operating Plan
v 1.1
Description Input
 Contact customer to inform about arrival of shipment  Customer contact information
 Receive detailed delivery and customs clearance instructions (if applicable)from  Shipment record
customer for respective shipment
 Notify third parties if applicable
Output
 Detailed delivery instructions received from customer
Pd 18.2Pick up Freight by Customer Operating Plan
v 1.1
Description Input
 Consignee or appointed third party collects shipment directly from the forwarder`s  Shipment record
facility  Type of shipment
 Customs status
Output
 Shipment has been handed over to consignee or appointed third party
 Forwarders responsibility ends
Pd 18.3Issue Loading list for Truck to Consignee / Load Air Cargo Industry Master
Operating Plan
Truck v 1.1
Description Input
 Creation of loading list based on actual number of shipments to customer facility  Shipment in respective storage location
 Physical load of freight onto truck departing to customer facility  Type of shipment
 Handling / delivery instructions
 Customs status
Output
 Loading list closed when completed
Pd 18.4Depart Truck from Forwarder Brach Facility to Air Cargo Industry Master
Operating Plan
Consignee v 1.1
Description Input
 Truck leaves branch facility at a defined time slot to customer facility  Time slot for truck departure
Output
Pd 19.1Make Delivery & Capture POD Data Operating Plan
v 1.1
Description Input
 Forwarder delivers the respective shipment to customer facility  Shipment record
 POD is captured  Handling / delivery instructions
Output
 Delivery of shipment to final consignee has been performed
 Consignee signature is captured
Pd 19.2Upload POD Information to System Operating Plan
v 1.1
Description Input
 Upload POD event in forwarder’s system  POD event
 Return POD to forwarder  Shipment record
 POD
Output
 POD event visible in forwarders system
 POD returned to forwarder

Air Cargo Industry Master Operating Plan - IATA (PDFDrive)

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Air Cargo Industry Master Operating Plan - IATA (PDFDrive)

Uploaded by

Copyright:

Available Formats

Air

This document uses the following definitions:

- Shipment = Freight + Information

-Previous set of processes next higher level next set of processes

Notice – Copyright IATA / Cargo iQ

Origin Activities (Forwarder)

Monitor, Control, Intervene & Repair

Monitor, Control, Intervene & Repair

Monitor, Control, Intervene & Repair

Monitor, Control, Intervene & Repair

Monitor, Control, Intervene & Repair

Monitor, Control, Intervene & Repair

Origin Activities (Carrier)

Monitor, Control, Intervene & Repair

Transport Activities (Carrier)

Shipments in transit from process 13 recycle through to final destination

Monitor, Control, Intervene & Repair

9.1 9.2 9.3 9.4 9.5

Monitor, Control, Intervene & Repair

Monitor, Control, Intervene & Repair

FHL FFM FWB

Monitor, Control, Intervene & Repair

RCF AWR TFD

Destination Activities (Carrier)

Customs Clearance Effected as Applicable

Monitor, Control, Intervene & Repair

Customs release form

Monitor, Control, Intervene & Repair

15.1 15.2 15.3

Destination Activities (Forwarder)

Customs Clearance Effected as Applicable

Documents to broker as applicable

Monitor, Control, Intervene & Repair

Monitor, Control, Intervene & Repair

17.1 17.2 17.3

Monitor, Control, Intervene & Repair

Monitor, Control, Intervene & Repair

Pd 1.5 Confirm Capacity

You might also like