OPERATIONAL PLAN

(2022)

Submitted by:
Jolas, Alacapa
Jade Karla D. Dolor
Jamaica D. Forton
Nadhira, Macabago
Sonnie Jan S. Lim
Christine Mae, Lumogdang
Meryl Joy, Tejam
 CHAPTER IV

OPERATIONAL ASPECT

Objectives of the Operational Aspects

The Senior’s Crib Health and Care services aims to:

 To promote the value of senior citizens through their caregivers' affection and care.
 To provide the highest quality of health and care services through the 4in1 services
offered.
 To ensure the client’s safety and security.

Service Specification

Senior’s Crib Health and Care Services is an establishment that provides comprehensive
health and care services to the senior’s citizen of Koronadal City. It offers social activities
such as crafting (beads work, crochet, sewing, and knitting) stretching such as gentle
exercises, meditation, counselling, and board games. Personal care this includes grooming,
personal hygiene and walking. Health care services such as Continuous Glucose Monitoring
(CGM), blood pressure monitoring, weight monitoring, and medicine dispensing. Nutritional
activities such as personalized tracker of food intake and diet program designed by a licensed
nutritionist depending on the nutritional needs of the senior. Customers can avail of 4 in 1
service through membership. The payment registration has two (2) Option, Exclusive
packages and Ordinary packages, The Exclusive packages offered services inclusion such as
(Private rooms, senior’s crib offers doctors consultation, nursing, physical, meals, nutritional
counselling and personal care, medicine monitoring and social activities with gentle
stretching exercise and transportation), and the ordinary package offered (Ward rooms,
doctors consultation, nursing, physical, meals, nutritional counselling and personal care,
medicine monitoring and social activities with gentle stretching exercise and transportation).
Upon registration, all details with regards to the clients basic information such as name of the
senior, age, gender, occupation, date of birth, and so on as well as the family members basic
information such as name, relationship to the senior, occupation, and the reason of leaving
the senior in the facility, medical history and the nutritional needs of a senior will be
discussed. Then the assigned staff (front desk) of the establishment will prepare all the
necessary documents and forms including the waver and the contract.

The Service Provider shall always have sufficient suitably trained Staff (Medical staff, and
workers) on duty to ensure the safe and effective delivery of services to satisfy and assess
needs of residence. The Service shall include a single room and ward rooms and accessible to
toilet, washing (shower or bathing) facilities (preferably suite), full board, personal care,
medical support, 8-hours supervision, and a variety of stimulating activities as agreed and
documented with the resident. Personal care is available for senior citizens who are unable to
use the toilet, including bathing, feeding, and companionship. Depending on the nutritional
care of the client, for nutritional care services such as food consumption tracker or diet
program prepared by a professional nutritionist dietician. The client can avail the
consultation session to the licensed doctors. The Service will be accessible six days a week,
Monday to Saturday, start at 8:00 in the morning and continuing until 6:00 in the evening.
Service Delivery

FRONT DESK/ INFORMATION SERVICE REGISTRATION

START OF
SERVICE

SCHEDULE OF SESSION SIGNING OF CONTRACT SERVICE ORIENTATION

ACTUAL AVAILMENT OF FEEDBACK AND

SERVICES SUGGESTION BOX

END OF
SERVICE

Figure 1. Service Flow Chart

Figure 1 shows the Service Delivery or the process flow chart of the service. From the
start of the service, the client will begin with the information/ front desk officer. The front
desk officer will entertain clients, and give information about the services offered by the
establishment, requirements in availing the service, and other relevant information needed by
the client. Registration or membership of the client will follow after the brief discussion of
the services. An orientation will be conducted after registration so that all details regarding
the services will be discussed with all clients. Also, it is where the personal and unique needs
of the clients will be catered by the resource person to create a personalized program for the
clients. Once all the details are identified, it is the time when clients can now sign a contract
or membership registration form. After signing the contract, clients will now be given the
schedule of the activities or services. Availment of the services or activities of the client is
now based on their chosen schedule and package. Before the end of service, clients are
encouraged to give feedback, suggestions, and/or recommendations to further improve the
services.

Building and Facilities

Figure 2. Senior’s Crib Building and Facilities

As shown in figure 2 is an example lay out of the building and facilities of Senior’s Crib
Health and Care Servies.
Machinery and Equipment
Office/Social Hall/Rooms/Frontline/Clinic Equipment

The table shows the list of equipment required for the proposed services of the
Senior’s Crib Health and Care Services. The equipment necessary for the business's
operation, along with the quantity and price for each piece, are listed below.
Machinery and Equipment
ITEMS NUMBER OF ITEMS UNIT COST TOTAL COST
TV 3 P15,990.00 P47,970.00
COMPUTER 5 P10,090.00 P50,450.00
SPEAKER 1 P8,100.00 P8,100.00
REFRIGERATOR 1 P17,200.00 P17,200.00
FREEZER 1 P17,800.00 P17,800.00
PROJECTOR 2 P3,999.00 P7,998.00
WATER DISPENSER 4 P1,869.00 P7,476.00
ELECTRIC FAN 2 P1,100.00 P4,400.00
AIRCON 3 P4,500.00 P4,500.00
WHEELCHAIR 5 P5,000.00 P25,000.00
NEBULIZER 5 P827.00 P4,135.00
OXYGEN TANK 10 P3,000.00 P30,000.00
THERMOMETER 5 P189.00 P945.00
BP MONITOR 5 P460.00 P2,300.00
STETHOSCOPE 5 P148 P740.00.00
WEIGH SCALE 5 P1,099.00 P5,495.00
MEDICINE 5 P599.00 P2,995.00
DISPENSING
PULSE OXIMETER 5 P499.75 P2,498.75
HOSPITAL BED 10 P10,580.00 P105,800.00
TABLE TREATMENT 10 P13,850.00 P138,500.00
CLEANING 10 P599.00 5,990.00
SUPPLIES
STOVES 2 P11,000.00 P22,000.00
RICE COOKER 2 P3,400.00 P6,800.00
Total Cost P 519,092
Labor Requirements for Production
The table below illustrates the amount of labor required to operate the Senior's Crib Health
and Care Services. The workers will carry out the given job descriptions and support the
owner in attending to the demands of the clientele. The table lists the necessary number of
employees together with their related salaries.

Labor Requirements

Position No. of Daily rate Weekly Monthly Annually

Employees
Manager 1 600 3,600 18,000 216,000
Doctor 1 (4hrs) 1,050 6,300 31,500 378,000
Nutritionist 1 500 1,500 15,000 180,000
Medical
Technologist
(Med-tech) 1 520 3,120 15,600 187,200

Nurse 1 510 3,060 15,300 183,600

Caregiver 4 1,920 11,520 57,600 691,200
Front Desk 1 360 2,280 11,400 136,800
Utility 1 342 2,052 10,260 123,120
Worker
Guard 1 342 2,052 10,260 123,120
TOTAL: 12 6,144 35,484 184,920 2,219,040

Manpower and Job Description

Employees Job Description Job Schedule Salaries and

Wages
(Daily Rate)
1. Manager In charge of the overall Monday to Saturday
operation of the business. (8:00 am to 6:00 pm)
P 600 per day

2. Doctor The safety and care of the

elderly is the main
responsibility. Join forces Monday – Saturday
with co-workers to uphold
 and enhance the senior (9:00 am – 12nn)
care's safety and quality.
Participate in conversations (2:00pm – 3:00pm)
and decisions regarding
P1,050 per day
enhancing the quality of
services and results.
3. Nutritionist Conduct Monday,
seminar/orientation on Wednesday, Friday
healthy lifestyle and proper P500 per day
(9:00am to 11:00am)
diet and create a (2:00pm to 4:00pm)
personalized diet program
for client, and the one who
is task in medicine
dispensing.
4. Medical The duties of this role Monday – Saturday
Technologist involve gathering, testing,
(Med-tech) and recording blood (9:00am – 5:00 pm)
samples and Continuous
Glucose Monitoring (CGM)
P 520 per day
data.

5. Nurse Responsible for developing Monday – Saturday

care plans, doing initial and
continuous assessments, (9:00am – 6:00 pm)
giving medicine, and
attending to medical needs
including clothing changes P 510 per day
and blood sugar checks,
when necessary.
Additionally, they would be
corresponding with family
members and carers, doing
paperwork that the state
requires, and generally
dealing with clients.
6. Caregiver Responsible for providing
seniors with personal care
tasks like clothing, bathing
and grooming, using the P 480 per day
restroom, exercising, and
walking. Simple food Monday – Saturday
preparation, such as
(8:00am – 6pm)
preparing meals.
7. Front Desk In charge of the clients’ Monday to Friday
Personnel registration/ membership (8:00am – 5:00 Pm)
and frontline services.
 Saturday P 360 per day
(8:00am – 3pm)
8. Utility Worker In charge in cleanliness, Monday to Saturday
sanitation and maintenance (7:30 am – 4:30 pm)
of office facilities and P 342 per day
equipment.

9. Guard In charge in the security of Monday to Saturday

the facility. Log in and out (7:00 am – 6:00 pm)
of the visitors. P 342 per day

The tasks and obligations of each personnel are listed in the table. The session and duty schedules, as
well as the individual daily wages, are also indicated. There is one (1) management for the company,
as stated in the table. The manager is in charge of the business's overall operations. The doctor, who is
in charge of the elderly's safety and care, the nutritionist, who will conduct and design the seniors'
nutritional program, and the medical technician, who is in charge of collecting, testing, and recording
blood samples and Continuous Glucose Monitoring (CGM) data, The caregiver who is in charge of
giving elders personal care as well as the nurse who creates care plans and conducts initial and on-
going assessments of the elderly. The facility's front desk staff, utilities staff, and security guards are
in charge of providing front-line services, maintaining the facility's cleanliness and sanitary
conditions, respectively, are the eleven (11) outsourced individuals.
Office and Plant Location

Figure 1. Koronadal City Map Figure 2. Business Location

Map

Figure 3. Business Area Map

The Seniors Crib Health and Care Services Facility is located in Purok Mainuswagon,
Barangay Carpenter Hill City of Koronadal, South Cotabato, along the San-Isidro to Bo.8
diversion road. The total size of the home lot is 1500 square meters.
Production Schedule
Table. Production Schedule

Day of Sessions Types of Services Estimated No. Year

Business deals (per
month)
Monday to Saturday Exclusive Service 13,680
(Includes Private
Rooms)
Monday to Saturday Ordinary Service 960 11,520
(Ward Rooms only)
Estimated number of transactions: 25,200

The Seniors Crib Health and Care Services targeted 240 transactions per week for
ordinary service, 960 transactions per month, and 11,520 transactions per year. The weekly
transaction target for exclusive service is 180, the monthly transaction target is 720, and the
yearly transaction target is 8,640. The estimated total number of ordinary service and
exclusive service transactions is 25,200.

Utilities and Waste disposal

Table # Utilities and Waste Disposal
Utility and Waste Expense Expense per month Annual total expense
Water bill P 3,000 P 15,600
Electricity 6,400 76,800
Maintenance cost 2,500 30,000
Medical kits 3,500 42,000
Internet 1,500 18,000
Cable 1000 12,000
Waste and Disposal 1,500 18,000

Shown in the table are the allocations for the utilities and waste disposal expense. Include in
the utility expense are water bill with estimated monthly expense of P 3,000, payment for
electricity that estimated cost P 6,400 per month; maintenance cost includes the minor repairs
with a monthly allocation of 2,500. It is also important to allocate the medical kits for any
injury needed for the ages with a cost of 3,500. The internet connection with a cost of 1,500
and for the cable needed for the television is estimated to 1,000. For the waste disposal the
local government unit is regularly collection waste of all the establishments in the said area.

Unit production cost

This shows the list of equipment required for the proposed services of the Senior's Crib
Health and Day Care Services. Table shows the list of equipment needed for the operation of
business, the number of items need, the cost per unit and the total amount incurred.

ITEMS NUMBER OF ITEMS UNIT COST TOTAL COST

TV 3 P15,990.00 P47,970.00
COMPUTER 5 P10,090.00 P50,450.00
SPEAKER 1 P8,100.00 P8,100.00
REFRIGERATOR 1 P17,200.00 P17,200.00
FREEZER 1 P17,800.00 P17,800.00
PROJECTOR 2 P3,999.00 P7,998.00
WATER DISPENSER 4 P1,869.00 P7,476.00
ELECTRIC FAN 2 P1,100.00 P4,400.00
AIRCON 3 P4,500.00 P4,500.00
WHEELCHAIR 5 P5,000.00 P25,000.00
NEBULIZER 5 P827.00 P4,135.00
OXYGEN TANK 10 P3,000.00 P30,000.00
THERMOMETER 5 P189.00 P945.00
BP MONITOR 5 P460.00 P2,300.00
STETHOSCOPE 5 P148 P740.00.00
WEIGH SCALE 5 P1,099.00 P5,495.00
MEDICINE 5 P599.00 P2,995.00
DISPENSING
PULSE OXIMETER 5 P499.75 P2,498.75
HOSPITAL BED 10 P10,580.00 P105,800.00
TABLE TREATMENT 10 P13,850.00 P138,500.00
CLEANING 10 P599.00 5,990.00
SUPPLIES
STOVES 2 P11,000.00 P22,000.00
RICE COOKER 2 P3,400.00 P6,800.00
Total Cost P 519,092