Professional Documents
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Ciad-Ret-2022-04-01 - Annex 1
Ciad-Ret-2022-04-01 - Annex 1
Ciad-Ret-2022-04-01 - Annex 1
2. Six (6) out of 91 (7%) accounts have an inventory overage totaling eight (8) x 50 KG cylinders with a net amount of
P36,800.00:
FINANCIAL
ACCOUNT NAME STATUS SKU LIR ACTUAL VARIANCE IMPACT
SAVE 5 DON FABIAN
EXT. Active 50KG 2 3 1 4,600.00
LOANS
(issuances) PULLOUT FINANCIAL
ACCOUNT NAME STATUS SKU (receipts) VARIANCE IMPACT
QTY
Customer Name (50KG) Other Brand Cylinders Remarks
10th Avenue 2 Flame one New Supplier
Save 5 Maypajo 1 2 Flame one Secondary Supplier
1 – Liquigaz / 2- Solane / 1
Balsa sa Niugan 4 Generic Other Supplier
Malabon City Jail (F) 3 Regasco New Supplier
Save 5 MCU 2 Flame one Secondary Supplier
Save 5 Balut 2 Flame one Secondary Supplier
Magic Wash H. Lopez 2 Myt gas New Supplier
Save 5 Tayuman 2 Flame one New Supplier
Save 5 Hermosa 1 2 Flame one New Supplier
Save 5 Sangandaan 2 Flame one Secondary Supplier
Save 5 Earnshaw 4 Flame one New Supplier
Magic Wash Herbosa 3 Myt gas New Supplier
Save 5 Lakandula 2 Flame one New Supplier
Save 5 Dagupan 2 Flame one New Supplier
Lej Laundry Café 3 Pryce gas New Supplier
TOTAL 37
G. Customer Complaints
Out of 77 accounts visited covering the period of August 9 to 19, 2022, the following complaints were
raised by customers:
18 accounts (23%) with noted late delivery, wherein 5 accounts of which resulted in runout;
6 accounts (8%) with pipeline/accessories concerns;
2 accounts (2%) with delivery team concerns resulting in damages on customer premises;
5 accounts (6%) with weighing scale concern wherein delivery team has no weighing scale,
defective weighing scale, and/or with no proper weigh out conducted; and
Annex 1
BUSINESS PROCESS AUDIT
CYLINDER LOANING AND PULLOUT PROCESS
2 accounts (3%) with issues regarding non-issuance of pullout forms
Annex 1
BUSINESS PROCESS AUDIT
CYLINDER LOANING AND PULLOUT PROCESS
H. Procedural lapses in the standard forms and monitoring, but with no financial implications:
1. Inadequate monitoring of loaned cylinders resulting in no check and balance procedures conducted
to validate the accuracy and existence of loaned cylinders declared in the Metal Management
Department’s LIR records.
2. Incomplete Details and Signatories on Loaned Item Receipts (LIR) and Pullout Forms (POF)
Out of 331 LIRs:
8 (2%) have no Lendee’s Corporate Name / DTI
11 (3%) have no Lendee’s Store Business
278 (84%) have no Lendee’s Complete Name
310 (94%) have no Lendee’s Complete Address
159 (48%) have no Lendee’s Complete Store Address
189 (57%) have no Marketing Executive Officer's signature
59 (18%) have no General Manager's signature
4 (1%) have no Operations Head's signature
54 (16%) have no Driver's signature
110 (33%) have no Helper 2 signature
13 (4%) have no Authorized Rep. Complete Name
17 (5%) have LIR has no Authorized Rep. Signature
139 (42%) have no Owner`s Complete Name
139 (42%) have no Owner Signature
125 (38%) have no Contact Details
226 (68%) have no 226 Email Address
150 (45%) have no Residential Address of the Owner
5. Unrecorded Loaned Item Receipt (LIR) and Pull-out Form (POF) (Metal Management Department)
A total of 247 instances totaling to 131 LIRs and 116 POFs were unrecorded to LIR monitoring.
E. OTHER AREAS FOR BP IMPROVEMENT AND ALIGNMENT WITH PARENT COMPANY’S BPP ON
CAPEX