SIAYA INSTITUTE OF TECHNOLOGY

ATTACHMENT REPORT

NAME : AUSTINE OMONDI

ADMISSION NUMBER : DELE/0016/S21

COURSE : DIPLOMA IN ELECTRICAL AND ELECTRONIC

ENGINEERING (TELECOMMUNICATION)

DEPARTMENT : ELECTRICAL

ORGANISATION : KENYA POWER AND LIGHTING COMPANY (KPLC, SIAYA)

FIELD SUPERVISOR : MR. GEOFREY ANJUBO MANGONDI

ATTACHMENT PERIOD: 3 MONTHS

COMMENCED : 5TH SEPTEMBER, 2022

COMPLETED : 30TH DECEMBER, 2022

H.O.D : MR. MOSES ODERO

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EXECUTIVE SUMMARY

This report is organized in the following order;

Chapter One: Introduction

This chapter explains the purpose, scope and limitations. It also gives an introduction to the

Kenya Power and Lighting Company, including its background, mission, vision and main business.

Chapter Two: Project Background

This chapter summarizes the background information of the Kenya Power and Lighting Company as
well as the student’s responsibilities.

Chapter Three: Training, Research and Implementation

This chapter discusses the training and research done by the students, as well as the results of the

Implementations.

Chapter Four: The Attachment Conclusion

This chapter gives the overall conclusion of the industrial attachment and further

recommendation for improvement.

Chapter Five: References

This includes the references used by the student.

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DECLARATION

I, Austine Omondi, hereby declare that this training report is my original work and has not been

submitted before for any academic award either in this or other institutions of higher learning for

academic publication or any other purpose. The references used here from other journals or

materials are indicated in the references section.

Name: Austine Omondi.

Signature …………………………………….. Date: ………………………………………………..

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AKNOWLEDGEMENT

First, I want to thank the Almighty God for bringing me this far and keeping me sound and safe with
good life during the entire field attachment period.

The development of this report took the effort, support and guidance of a number of people whom I
wish to thank.

I am grateful to my HOD Mr. Moses Odero for his guidance and constructive criticisms.

I also wish to pay tribute to my attachment field supervisor, Mr. Geofrey Anjubo Mangondi who
edited my submitted copies and guided me on ways of improving my skills in gathering news and
writing better feature stories.

I also thank my father Mr. Jones Ochola Nyaoro for financial support, my brother Christian Sunday
whose morals has remained unrelenting, my dear friends and colleague journalists at KPLC whose
motivations during the field attachment kept me moving.

I cannot end this list without paying tribute to the entire Siaya Institute of Technology Lecturers
particularly those from the department of Electrical studies for their constructive training and the
knowledge they have imparted in me throughout my first year of training.

May God bless you all.

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DEDICATION

I wish to dedicate this work to my father Mr. Jones Ochola Nyaoro for financial support has,and my

Brother Christian Sunday, whose moral has remained unrelenting.

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ABSTRACT

The purpose of this report is to provide the details of the institution of attachment, a description of
all the activities undertaken during the attachment period, the lessons learnt and challenges faced
during the same.

During the period of the attachment the company launched the customer care service which was to
enable all their clients easy access to the company services without them going physically to the
offices to be served and it was majorly for their clients who are living in advanced areas for them not
travel long distances instead they can request for the services through their mobile phones and be
served the same as they have visited the office.

The company gave offers to its new and long term customers by offering them tokens in their
accounts to encourage their clients to continue using the services they are being offered by the
company.

The company carried out transformer maintenance by clearing tall tree to enable good flow of
currents from the supply transformers which was a challenge faced by some the clients especially
those in rural areas with tall trees nearby.

This project of transformer maintenance enabled me to acquire vast knowledge that the bigger the
transformer the shortest distance it should supply the currents.

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ABBREVIATION

1. CMS – Customer Message System

2. NG --National Grid
3. CFL-- Compact Fluorescent Lamp
4. REA-- Rural Electrication Authority
5. MT –Meter Tampering
6. CBM –County Business Manager

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TABLE OF CONTENTS

EXECUTIVE SUMMARY ............................................................................................................. i

DECLARATION ............................................................................................................................ ii

AKNOWLEDGEMENT................................................................................................................iii

DEDICATION............................................................................................................................... iv

ABSTRACT.................................................................................................................................... v

ABBREVIATION…………………………………………………………………………………vi

TABLE OF CONTENTS............................................................................................................... vii

CHAPTER ONE............................................................................................................................. 1

1.0 INTRODUCTION............................................................................................................ 1

1.1 PURPOSE ............................................................................................................................. 1

1.2 SCOPE AND LIMITATION .............................................................................................. 2

1.3. The Kenya Power and Lighting Company.......................................................................... 2

1.3.1 History of Kenya Power and Lighting Company………………..................................... 2

1.3.2. Main Functions.............................................................................................................. 4

1.3.3. Mission, Vision and Core values ........................................................................................ 5

1.3.4. Organizational structure ................................................................................................ 7

CHAPTER TWO .......................................................................................................................... 12

2.0. PROJECT BACKGROUND.............................................................................................. 12

2.1 Period of attachment............................................................................................................ 12

2.2. Objectives........................................................................................................................... 12

2.3. Key responsibilities............................................................................................................ 13

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CHAPTER THREE ...................................................................................................................... 16

3.0 TRAINING, RESEARCH AND IMPLEMENTATION .................................................... 16

3.1. Major activities involved.................................................................................................... 16

3.2. Key Achievements ............................................................................................................. 17

3.3. Lessons learnt/skills acquired............................................................................................. 19

3.4. Challenges faced ................................................................................................................ 20

3.5. How I overcame the challenges ......................................................................................... 21

CHAPTER FOUR......................................................................................................................... 23

4.0 ATTACHMENT CONCLUSION ...................................................................................... 23

4.1. Summary ............................................................................................................................ 23

4.2 Reflection on personal development during the field attachment....................................... 23

4.3. Conclusion.......................................................................................................................... 25

4.4. Recommendations.............................................................................................................. 25

CHAPTER FIVE .......................................................................................................................... 27

5.1. References.......................................................................................................................... 27

5.2 Appendix ............................................................................................................................. 28

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CHAPTER ONE

1.0 INTRODUCTION

Industrial Attachment was introduced to inspire the students with practical and technical skills,as a
partial fulfillment for the award of a Certificate, Diploma or a Degree and to introduce the students
into working life.

The training time allows the students to link the theoretical principles learnt in the higher learning
institutions and the real life professional and technical application.

It gives the students the practical skills and the work environment philosophy, to use their skills and
principles learned in class to serve the institutions and the society in general.

Due to the above reasons, Siaya Institute of Technology has organized 12 weeks(Period of
attachment) of training in any institution of students’ choice to give every student an opportunity to
apply the skills and knowledge achieved during the course of study and to acquire new skills in
managing relationship and carrying out the jobs assigned.

This is the reason why I joined Kenya Power and Lighting Company to be trained in order to get
practical skills and cut a niche for myself in the communication industry.

1.1 PURPOSE

The industrial attachment program fulfills part of the requirement for the award of Diploma in
Electrical and Electronic Engineering (Telecommunication).

This report therefore provides a summary of the activities and duties carried out, as well as
experience gained during my attachment period.

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1.2 SCOPE AND LIMITATION

The training is all round and not limited to electrical or electrical engineering. The field activities

though covers a limited geographical scope with a major focus on Siaya County.

The County is constituted of six Sub Counties; Alego,Bondo, Gem, Rarieda,Ugenya and Ugunja in
which my practical application revolved.

However, I was at times involved in various activities within the Western Nyanza Region which

covers Alego,Gem,Ugenya and Ugunja Sub Counties.

1.3. The Kenya Power and Lighting Company.

Abbreviated as KPLC

1.3.1 History of Kenya Power and Lighting Company.

The Kenya Power and Lighting Company (KPLC) was originated in 1875 when Seyyied Barghash the
sultan of Zanzibar acquired a generator to light his place and nearby streets. This generator was
acquired in 1908 by Harrali Esmailjeejee, a Mombasa-based marchant leading to the formation of
Mombasa Electric Power and Lighting Company whose mandate was to provide electricity to this
island.

The mission of the company was to powering people for better lives by innovatively securing
business sustainability. And on the other hand they had a vision of a world-class quality of life in
retirement for their members and beneficiaries.

The company undertakes to always act morally and ethically. They will consistently demonstrate a
high degree of probity in dealing with their stakeholders.

In courtesy the company gives due respect to all the people we deal with and serve in considerate
manner.

The company is efficient by operational excellence, team spirit, cost saving measures and quality
assurance in their services.

Furthermore, the company is committed to continuously learn and improve on their services to
provide unique solutions to their customers and other stakeholders.

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1.3.2 Main Functions.

The Kenya Power and Lighting Company main key mandate is to plan for sufficient electricity
generation and transmission capacity to meet demand, build and maintain the power distribution
and transmission network and retail electricity to its customers.

The government has a controlling stake at 50.1%of shareholding with private investors at 49.9%.
Kenya power is listed on the Nairobi Securities Exchange.

1.3.3 Missions, Visions and Core Values

Like any other company in the country, the Kenya Power and Lighting Company prides itself of living
to its dreams which includes;

Mission

Powering people for better lives by innovatively securing business sustainability.

By striving to provide world-class products and services that delights their customers and transforms
lives as they ensure viability of their business.

Vision

Energy solutions provider of choice.

By becoming the preferred energy solution for businesses and individuals, they empower their
customers to achieve more and reach their fully potentials.

Core Values

 To put the customers first as they matter most

 To work together as one team to achieve the goals
 Passionate about powering the nation
 Believe in integrity and delivering the promises
 Strive for excellence on all that company does
 Being accountable for the customers and shareholders

Quality Policy

The Kenya Power and Lighting Company policy is committed to provide cost effective, reliable and
quality power that delights customers and better people lives.

In pursuit of this undertaking, suitable technologies and innovations shall be embraced to improve
power network and customer service. Quality objectives based on the corporate strategic plans shall
be established at relevant functions, levels and processes within the organizations.

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The board of management and staff of the company are committed to effective implementation and
continuous improvement of the quality.

Management system that complies with ISO9001:2015 standard and other applicable requirements.

1.3.4 Organizational structure

County Business Manager

Deputy County Business Manager

Head of O&M Head of CS&S Head of D&C

Department Department Department

Emergency

Subordinate staffs

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Kenya power is a public company listed in the Nairobi Securities Exchange (NSE). The company is a
national electric utility company, managing electric metering,licensing,billing,emergency electricity
service and customer relations.

In addition to electricity distribution to industry,offices,schools,hospitals , and domestic users,KPLC

also offers optic fiber connectivity to telecommunication company through its optical fiber cable
network that runs along its high voltage power lines across the country mainly to manage the
national power grid.

Kenya Power and Lighting Company (KLPC) has three departments;

Operations and Maintenance(O&M)

Overseeing optimal operations for power lines to ensure zero down time. Planning, organizing and
executing planned maintenance for the power lines.

Commercial Sales and Services (CS&S)

The customer service division is mandated to undertake customer related aspects of the business.

Specifically, this includes but is not limited to analysis of electricity unit sales growth in the plan
period, sales from new and existing customers , innovations and services reforms to enhance sales,
growth and customer satisfaction.

Design and Construction (D&C)

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