Service Tips

Tips No. ST19-17A

* Internal Use Only Issued Date: August 23, 2019
Service Department KOMATSU Ltd.

〈Plant In Charge〉
Components code Phenomenon code Service Div.
Z Z 1 0 Z 9

How to download KOMTRAX Plus data wirelessly with laptop which

does not have software access point (SoftAP) feature

1. Applicable machines
All KOMTRAX Plus machines with onboard wireless LAN (WLAN) modem

2. Purpose
Introducing 2 types of countermeasures to download KOMTRAX Plus data wirelessly
with laptop which does not have SoftAP feature. (Shown in Step 4. and 5.)

3. Details of current situation

OK: Windows 7, 8 with SoftAP Rev1 feature allows "Network Config Tool for SoftAP" start
and field technician can download data wirelessly.

KOMTRAX
Wireless
cotroller Onboard Wifi
Network Config Data
Station
Tool for SoftAP Collection
Tool

NG: If laptop does not have SoftAP feature (Windows 10) Rev1 , you cannot start
"Network Config Tool for SoftAP" nor download data wirelessly.

Network Config
Cannot Tool for SoftAP

**Error message pop-up when start SoftAP tool

4. Countermeasure A (Setup physical Wifi Access Point) Wifi Access Point

LAN

PoE
Download Data adaptor Data
Wirelessly Collection
PoE Tool
** WLAN modem and PoE adaptor to be prepared locally

5. Countermeasure B (Mobile Wifi router)

Wifi Access Point
Commercial
Mobile Wifi
router Data
Collection
Tool
 Service Tips
* Internal Use Only

4. Countermeasure A (Setup physical Wifi Access Point)

PoE LAN
4.1 Configure Physical Wifi Aaccess Point adaptor
(1) Connect laptop, PoE adaptor and WLAN modem. PoE

** This procedure is using ubiquiti BULLET M2 as an example which is same model as

WLAN modem fitted on HD1500-8. For detail settings on BULLET, please follow BULLET
instructions.

Note: In case of using WLAN modem with Komatsu part number as access point for
laptop, WLAN modem need to be reset back to manufacturer default setting.

4.1.1 Configure PC to access to WLAN modem setting screen

(1) Open "Network and Shareing Center" and click on "Change adaptor settings". Reset button
(2) Select the Local Area Connection (Ethernet), right click it and select Properties.
(3) Select Internet Protocol Version 4(TCP/IPv4), and click Properties.
(4) Configure IP address: 192.168.1.100 and Subnet mask: 255.255.255.0

(4)
(3) 192.168.1.100
255.255.255.0
blank

blank
(1) blank
(2)

4.1.2 Access WLAN modem setting screen thru web browser

(1) Launch your web browser. Enter https://192.168.1.20. (default BULLET's IP address)
(2) Click "Continue to this website (not recommended)"
If you cannot proceed to the below page, please check the following items
a. Check firewall setting and turn off if required
b. You may need to turn off proxy server setting, if you set up any
** Please follow your company ICT policy for any security settings
(3) Log in configuration screen. User Name: ubnt, Password: ubnt
(4) Select country to use this WLAN

https://192.168.1.20 (1)

Select country to use

ubnt
ubnt
country
(3), (4)

(2)
 Service Tips
* Internal Use Only

4.1.3 Configure WLAN modem thru web browser (Wireless setting)

Basic Wireless Setting
(1) Set up Wireless Mode: "Access Point"
(2) SSID: "0002KPLUS"
(3) Channel Width: "20 MHz"
(3) Output Power: (automatically ajusted by country setting at log-in screen)
Wireless Security
(4) Security: "WPA2-AES"
(5) WPA Authentication: "PSK"
(6) WPA Preshared Key: "22ba07b2f1bc93f8"

(1)

(2)

(3)

(4), (5), (6)

(7) You will get the below pop-up and need to change password (whatever you want) from
default password to apply all changes in this step

**Note: Remeber User name / Passward which you newly set up.

ubnt

Change password to apply the

above changes of the Wireless
setting
 Service Tips
* Internal Use Only

4.1.4 Configure WLAN modem thru web browser (Network setting)

Network Role
(1) Network Mode: "Bridge"
(2) Disable Network: "None"

Management Network Settings

(3) Management IP Address: "Static"
(4) IP Address: "192.168.28.10"
(5) Netmask: "255.0.0.0"
(6) Gateway IP: "10.1.0.1"

(1), (2)

(3), (4), (5), (6)

(7) If you get the below popup, please click "Apply" to apply the changes.

Configuration of physical Wifi Access Point is completed.

In the next step, you need to set up your laptop to carry out KOMTRAX Plus (Ver.1 and Ver.2) data
download thru this Wifi Access Point
 Service Tips
* Internal Use Only

4.2 Download KOMTRAX Plus data Wirelessly thru Wifi Access Point
4.2.1 Configure your laptop IP address setting to download data thru Wifi Access Point

(1) Configure your laptop TCP/IPv4 setting on
Ethernet connection as shown below.
IP address: 192.168.28.XXX
Subnet mask: 255.255.0.0 Rev1
** This IP address is for UM500
** Detail procedures to change Local Area Network
TCP/IPv4 setting, please refer to step (4.1.1) on
Page 2
(2) Click "Advanced..." to proceed Advanced
TCP/IP Settings
(4) Add the following IP address, and Click "Add"
IP address: 10.1.28.XXX
Subnet mask: 255.0.0.0
** This IP address is for UM600
(5) Comfirm 2x types of IP addresses have been
correctly set up.
(6) Clikc "OK" to close "Advanced TCP/IP Setting"
window
(7) Click "OK" to close TCP/IP setting window.

(3) Click "Add" to add IP address (8) You need to close all Properties windows to
apply those changes

(1)
(3)

(4)

(2)

(5)

(7)
(6)
(8) Close Ethernet Properties window
 Service Tips
* Internal Use Only

4.2.2 Run PC Tool (Data Collection Tool) to carry out downloads

Before carrying out downloads, please make sure the followings.

a. Complete PC set up correctly first (Step 4.2.1)
b. Make sure physical AP (Bullet) is connected to your computer
c. Make sure the target machine is key ON for a while (at least 1 min.)
d. Turned off firewall setting on your computer, if required
e. Get closer enough to machine (Distance would vary depending on conditions)
** Please be aware of surrandings and follow safety instructions of machine and working area

(1) Launch Data Collection Tool

(2) Select "Download/ Data Download from UM600/UM500 via WLAN/Ethernet"
(3) Select target machine at Discovering screen.
(4) Click "Select" to start download
(5) Download completed and click "OK" to close PC tool
(1)

(2)

(3)

(4)

(5)

Tips: If your physical AP is working and communicating correctly, you can confirm wireless signal
strength in web screen as shown below.

https://192.168.28.10

If there is no signal:

----- End of procedure for countermeasure A -----

 Service Tips
* Internal Use Only

5. Countermeasure B (Mobile Wifi router)

Wifi Access Point

Download Data Collection Tool

Commercial Data
Mobile Wifi Wirelessly
router

** Each commercial mobile wifi router has different sepecification and setting capability. Please check
specification of mobile wifi router and select device under your responsibility.
** When you use commercial mobile wifi router, please follow its manuracturer instructions and any
laws/regulations in your country and regions.

5.1 In case of D-LINK DWR-730 (Example #1)

(1) Set up IP address (IPv4)
(2) Set up DHCP Server as shonw below
(3) Configure Wifi Settings
For UM600 (K-Plus ver.2)
IP address: 10.1.28.9
Subnet mask: 255.0.0.0
(1)
For UM500 (K-Plus ver.1)
IP address: 192.168.28.9
Subnet mask: 255.255.0.0

For UM600 (K-Plus ver.2)

DHCP Mode: Server
Start IP: 10.1.28.10
End IP: 10.1.28.15
Lease Time: 1440
(2)
For UM500 (K-Plus ver.1)
DHCP Mode: Server
Start IP: 192.168.28.10
End IP: 192.168.28.15
Lease Time: 1440

(3) Mode: B/G/N mixed

Channel: Auto
Ch. width: 20 MHz
TxPower: Follow your country regulation
SSID: 0002KPLUS
Encryption : WPA Personal
WPA Mode: WPA2
Clipher Type: AES
Pre-shared Key: 22ba07b2f1bc93f8

Configuration of mobile Wifi router is completed.

In the next step (Step 5.3), connect to Wifi and download KOMTRAX Plus data thru Wifi network.
 Service Tips
* Internal Use Only

5. Countermeasure B (Mobile Wifi router)

Wifi Access Point

Download Data Collection Tool

Commercial Data
Mobile Wifi Wirelessly
router

** Each commercial mobile wifi router has different sepecification and setting capability. Please
check specification of mobile wifi router and select device under your responsibility.
** When you use commercial mobile wifi router, please follow its manuracturer instructions and any
laws/regulations in your country and regions.

5.2 In case of NETGEAR AirCard 785 (Example #2)

(1) Set up Router Network. Setting > Router > Basic
a) IP address:
b) Enable DHCP Server
c) DHCP Server Setting
(2) Set up Wifi. Wifi > Option > Main Wifi
a) SSID
b) Wifi Password
c) Encryption
(1)
(2)

For UM600 (K-Plus ver.2) For UM500 (K-Plus ver.1)

IP address: 10.1.28.9 IP address: 192.168.28.9
Subnet mask: 255.0.0.0 Subnet mask: 255.255.0.0
DHCP Mode: Server DHCP Mode: Server For both UM600 and UM500
Start IP: 10.1.28.10 Start IP: 192.168.28.10 Wifi Profile: Default
End IP: 10.1.28.20 End IP: 192.168.28.15 SSID: 0002KPLUS
Lease Time: 1440 Lease Time: 1440 Wifi password: 22ba07b2f1bc93f8
Encryption : WPA Personal AES

Configuration of mobile Wifi router is completed.

In the next step (Step 5.3), connect to Wifi and download KOMTRAX Plus data thru Wifi network.
 Service Tips
* Internal Use Only

5.3 Download KOMTRAX Plus data wirelessly thru mobile Wifi router

5.3.1 Turn on your mobile Wifi router

5.3.2 Connect to Wifi network "0002KPLUS" on your laptop

SSID: 0002KPLUS
Key: (As per manuals)

5.3.3 Run PC Tool (Data Collection Tool) to carry out data downloads

Before carrying out downloads, please make sure the followings.

a. Complete mobile wireless router setups correctly first (Step 5.1 or 5.2)
b. Make sure Wifi connection ("0002KPLUS") connected
c. Make sure the target machine is key ON for a while (at least 1 min.)
d. Turned off firewall setting on your computer, if required
e. Get closer enough to machine (Distance would vary depending on conditions)
** Please be aware of surrandings and follow safety instructions of machine and working area

(1) Launch Data Collection Tool

(2) Select "Download/ Data Download from UM600/UM500 via WLAN/Ethernet"
(3) Select target machine at Discovering screen.
(4) Click "Select" to start download
(5) Download completed and click "OK" to close PC tool

(1)

(2)

(3)

(4)

(5)

----- End of procedure for countermeasure B -----