HOUSEKEEPING 2

Third Quarter - Module 6

Packing, Unpacking, Storing,
and Preparing of Guest’s Luggage
Management and Institutional
Standard in Preparing of: Guest
Clothes and Shoes
Senior High School – TVL Strand – Grade 12
Supplementary Learning Material
Housekeeping 2
Quarter 3 – Module 6

Republic Act 8293, section 176 states that: No copyright shall subsist in any work
of the Government of the Philippines. However, prior approval of the government
agency or office wherein the work is created shall be necessary for the exploitation
of such work for a profit. Such agency or office may, among other things, impose as
a condition the payment of royalties.
Borrowed materials (i.e., songs, stories, poems, pictures, photos, brand
names, trademarks, etc.) included in this module are owned by their respective
copyright holders. Every effort has been exerted to locate and seek permission to
use these materials from their respective copyright owners. The publisher and
authors do not represent nor claim ownership over them.

DEVELOPMENT TEAM OF THE MODULE

Writer: Ronaldo P. Llego and Analyn C. So
Content Editor: Elizabeth O. Gloriana, Ed.D. and Vannessa Docoy
Language Editor : Jennifer D. Ilumin

Cover Layout Artist: Nemesio S. Cancan Jr., Ed.D.

MANAGEMENT TEAM
OIC-SDS: Romela M. Cruz, CESE
CID Chief: Alyn G. Mendoza, PhDTE
SGOD Chief: Emma G. Arrubio
PSDS-in-Charge: Elizabeth O. Gloriana, Ed.D.
EPS-LRMS: Ruby E. Baniqued, Ed.D.

Department of Education – Schools Division Office, Mandaluyong

Office Address: Calbayog St. Highway Hills, Mandaluyong City
Telephone number: CID-79552557
E-mail Address:sdo.mandaluyong@deped.gov.ph ● www.depedmandaluyong.org

The following are some reminders in using this module:

1. Handle this module with care. Use a separate sheet in answering the
exercises.
2. Read the directions carefully before doing each task.
3. Activities in this module can be done individually or with the help of your
teacher, home learning partner, or knowledge source partner.
4. Finish this module for the intended week.
5. Return this module to the authorized person in charge of retrieval.
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\\

SHS
12
TVL-HK

Name : ___________________________ Grade/Section: ______________ Date:___________

HOUSEKEEPING 2
QUARTER 3 – MODULE 6

PRETEST

Directions: Read and understand the statements below. Choose the correct answer by marking a
check (√).
1. If you were asked to unpack the guest’s luggage, checked first the__________.
___Key ___Tampering marks
___Room number ___Name of the owner
2. Before applying a polish to the shoe, be sure that__________.
___Remove the lace ___ Wash the shoes
___Wipe with damp cloth ___ Wipe with clean cloth
3. Shoes should stack _________.
___0n top of the cabinet ___Bottom of the wardrobe
___Beside the cabinet ___Beside the wardrobe
4. If the guest just arrived and maybe tired from a long journey, you must be aware of
his/her_________.
___decision ___emotion
___luggage ___privacy
5. Once you prepare the guest clothes, ask and follow the guest ________.
___appearance ___choice
___instruction ___payment

OBJECTIVES:
After this lesson, you should be able to:
1. Identify correct steps of packing, unpacking, storing, and preparing of guest luggage
management;
2. Perform packing, unpacking, storing, and preparing of guest luggage management; and
3. Observe institutional standards in preparing of guest clothes and shoes.

Lesson 1: Packing, Unpacking, Storing, and Preparing of Guest’s

Luggage Management and Institutional Standard in Preparing of: Guest
Clothes and Shoes

KEY CONCEPTS
Guest luggage must treat with care and respect by valet or butler. In this lesson,
the student will learn how to perform packing, unpacking, storing, and preparing of guest luggage
management and standards in preparing of guest clothes and shoes.
.

MELC Quarter: 1st Week No.: 6 Code: TLE_HEHK9- 12LL-IVf-2

Competency/ies: 1. Identify forms needed for packaging and storing of laundry items
2. Explain ideal standards of packaging and storing of laundry items
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REVIEW

Directions: Read and understand the statements. Choose the best answer from the word box below.

vinegar dispose baking soda

fiber cloth fabric softer sheet
____________1. Washer should be sanitized the inside and clear away soap
scum by__________.
____________2. Clean iron by making paste of ________ and water to clean up
mineral deposits build-up.
____________3. All stuffs that are not to be used any more should be_________.
____________4. Cleaning dryer through wiping dryer with damp cloth or by
using __________.
____________5. Clean sink and countertops by washing cleaner with cloth
and wiping the faucet with_________.

INTRODUCTION TO NEW LESSON

PACKING, UNPACKING, STORING, AND PREPARING OF

GUEST LUGGAGE MANAGEMENT

Checking and inspecting the condition of the luggage first would be necessary steps in
managing them.

Dealing with guest luggage includes:

1. unpacking of luggage and storing of them either in the room or in another place within the
premises, including the organization of items for safety deposits;
2. storage of guest luggage;
3. security of guest properties;
4. liaison with porters; and
5. repairs of luggage and/or replacement of same if essential.

Dealing with guest clothes includes:

1. unpacking and storing in-room;
2. arranging for cleaning or dry cleaning and repairs; and
3. pressing of items.

Guest request include:

1. organizing repairs to equipment and sundry items;
2. making bookings, including travel, accommodation, theatre, dining, excursions, and tours;
3. making sundry purchases on behalf of the guest as required, such as flowers, gifts, and
special needs;
4. responding to unusual circumstances, or issues that rise during the guest’s stay; and
5. arranging for specific room service and delivery of room service functions.

When unpacking guest luggage, the valet or butler must explain that he needs to do the
following:
1. Ask for keys from the guest to unlock their luggage. Make sure to check first their
luggage. If there is any indication of tampering or any damages, inform the guest
immediately.
2. Outside of the luggage must be inspected if clean off any marks.
3. Put luggage on a proper surface to avoid damage. Luggage rack is the appropriate area to
use.
4. Ask first for guest instructions before removing all items in the luggage. Separate items
that are clean; dirty items are sent for laundering.
5. Properly place clothing and items neatly folded and stacked accordingly.
5.1. Drawers: Clothes like jumpers, casual shorts, t-shirts, underwear, and the like
5.2. Wardrobe: Clothes like shirts, trousers, coats, suits, skirts, gowns, and the like
5.3. Shoes: a. Should be put at the bottom of the wardrobe b. Separate in pairs- the
polished shoes and shoes requiring attention. Stack them in pairs and according to
colors and occasions.

MELC Quarter: 1st Week No.: 6 Code: TLE_HEHK9- 12LL-IVf-2

Competency/ies: 1. Identify forms needed for packaging and storing of laundry items
2. Explain ideal standards of packaging and storing of laundry items
 3

5.4. Bathroom or powder/wake-up room: Toilet, Make-up cases.

There is a requirement for sensitivity when unpacking guest luggage because the guest could
also be tired and irritable from journey:
1. It is the decision of the guest to receive valet service, never force them.
2. Work as quickly as possible in order for the guest to have privacy.
3. Some guests will want to unpack bags containing their personal items but will be happy for valets
to unpack the other bags.
4. Be aware of the guest’s emotions.

STANDARD IN PREPARING GUEST CLOTHES AND SHOES

Preparing guest clothing

1. Ask for and follow the guest’s instructions on what they want to wear. The more direct and exact
information from the guest the higher, the better.
2. Make sure that all clothes are clean, tidy, pressed, and presentable.
3. Arrange each item accordingly so the guest can dress up quickly.

In pressing guest clothing, before a valet or butler undertake this task. It is highly recommended that
he must:

https://commons.wikimedia.org/wiki/File:Oriental_Limited_valet_service.JPG

1. Receive instruction from the presser attendant on the correct procedure of pressing clothes.
2. Practice for confidence.

Arranging cleaning of guest clothes:

1. Check pockets to remove any items left.
2. Check the garments and remove any attached to it.
3. Complete internal document for requesting for laundry and/or dry cleaning which will be the
basis for charging the guest for the services provided.
4. Arrange collection of items or delivering of items to the laundry.
5. Indicate specific time when the guest will require items.

Cleaning of guest shoes:

1. Procure house training. This is important because the liability of the shoe when damaged
during the cleaning process will be charged to you.
2. When asked by the guest to clean the shoes, use polishes and brushes belongs to them.
3. Clean everything every after use.
4. Keep cleaning tools together for easy access.
5. Use a shoe tree for leather shoes every time.

https://www.liveabout.com/shoe-trees-are-part-of-good-shoe-care-2988876

SHOE TREE

6. Remove laces before start cleaning and applying polish. Secure shoe laces, as they're going to got
to be re-laced within the same way, when cleaning has been completed.
7. Polish the shoes using brush and cloth in accordance with house protocols or specific advance
from the guest.
MELC Quarter: 1st Week No.: 6 Code: TLE_HEHK9- 12LL-IVf-2
Competency/ies: 1. Identify forms needed for packaging and storing of laundry items
2. Explain ideal standards of packaging and storing of laundry items
 4

8. Check the laces before replacing them. Fit new laces if necessary or when old laces show signs of
wear. Re-lace the shoes in the same way it was laced before cleaning them.

ACTIVITY NO. 1

Directions: Identify the following for which they are belong. Color Yellow if it is it shows
packing, Blue for unpacking, Violet for storing, Gray for preparing guest luggage and Green
for cleaning shoes. Put your answer on the space provided at the left side.

1.Arrange each item accordingly so that the guest can dress up quickly.
2. Ask first for guest instructions before removing all items in the luggage.
3. Remove laces before start cleaning and applying polish.
4. Clothes like shirts, trousers, coats, suits, skirts, gowns, and the like should be
placed in the wardrobe.
5. Receive instruction from the presser attendant on the correct procedure of
pressing clothes.

1.
ACTIVITY NO. 2

Directions: Show how the following steps are being done in three (3) sentences.
PACKING:

UNPACKING:

STORING:

CLEANING SHOES:

PREPARING GUEST LUGGAGE:

ACTIVITY NO. 3

Directions: Interview 3 persons for this activity. Each one should have the solution for each problem.
Do you agree/
Situation Person #1 Person #2 Person #3 disagree?
Why?
The guest’s shoe was
accidentally spilled with
milk. What will you do?
The guest asked you to
unpack and store his
slacks, coats, shirts, and
shoes. How will you
arrange them?
You were about to unlock
the guest luggage, but you
found out that there’s an
indication of tampering,
what will you do?
MELC Quarter: 1st Week No.: 6 Code: TLE_HEHK9- 12LL-IVf-2
Competency/ies: 1. Identify forms needed for packaging and storing of laundry items
2. Explain ideal standards of packaging and storing of laundry items
 5

CHECK YOUR UNDERSTANDING

Directions: Answer the questions below.

1. Why do we have to master performing the packing, unpacking, storing, and preparing of
guest luggage management?
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________

2. Why is it important to observe institutional standards in preparing of guest clothes and

shoes?
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________
____________________________________________________________________________________________

POST TEST
Directions: Read and understand the statements. Choose the correct answer by marking a check (√).
1. If you were asked to unpack the guest’s luggage, which should be checked first?
A. Key C. Room number
B. Name of the owner D. Tampering marks
2. Which is the first thing to do before applying a polish to the shoe?
A. Remove the lace C. Wash the shoes
B. Wipe with damp cloth D. Wipe with clean cloth
3. Where is the best to stack the shoes?
A. Beside the cabinet C. Beside the wardrobe
B. 0n top of the cabinet D. Bottom of the wardrobe
4. Which should one be aware if the guest just arrived and maybe tired from a long journey?
A. decision C. luggage
B. emotion D. privacy
5. Once you prepare the guest clothes, which do you ask and follow from the guest?
A. appearance C. instruction
B. choice D. payment

References

1. Urbiztondo, Laarni A., Housekeeping. Manila: REX Book Store, Inc. 2016
2. https://commons.wikimedia.org/wiki/File:Oriental_Limited_valet_service.JPG, July 22,
2020

3. https://www.liveabout.com/shoe-trees-are-part-of-good-shoe-care-2988876, July 22, 2020

MELC Quarter: 1st Week No.: 6 Code: TLE_HEHK9- 12LL-IVf-2

Competency/ies: 1. Identify forms needed for packaging and storing of laundry items
2. Explain ideal standards of packaging and storing of laundry items
For inquiries or feedback, please write or call:
Department of Education – Schools Division Office-
Mandaluyong
Calbayog Street, Highway Hills, Mandaluyong City 1500
Telefax: (632) 79552557
Email Address: sdo.mandaluyong@deped.gov.ph
● www.depedmandaluyong.org