CHAPTER 4

TECHNICAL ASPECT

This chapter covers the technical aspect of the proposed project. It

includes the service description and the standard operating procedures to be
employed. It also shows the materials and equipment that will be used in
rendering services, the project site, building plan and mobile layout, labor
requirements, utilities, waste disposal management, safety and sanitary
procedures and other technical factors to attain cost minimization and profit
maximization.

Service Description

Tails are Moving (Cats and Dogs Deserve Delight) is a pet mobile pet and
care service that was designed to provide grooming, boarding, and health care
services.

First, it offers a wide selection of grooming packages, from haircutting,

bathing, anal sac draining, ear cleaning, nail trimming and tooth brushing.

Second, the company serves as the pets’ home away from their home. It
provides day and overnight care through its boarding kennels.

Third, it is a pet clinic. Veterinarians utilize state-of-the-art anesthetic

monitoring equipment and technology to ensure the safest and best available
care. After the initial comprehensive examination, an overview of pet’s medical
record is done for necessary vaccinations, neuter or spay procedures, heartworm
prevention and other cases that need attention.

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GENERAL SERVICE PROCESS

Cashier receptionist greets the client.

Client notifies the cashier receptionist about

his/her availing of service.

Groomer checks if the pet can undergo

grooming.

YES NO

Groomer asks for client’s preferred Client has the discretion to let the
package for his/her pet. veterinarian examine his/her pet.

Client pays for the service(s) availed. YE

S NO

Client pays Client heads

consultation/ home.
medication fees.

Cashier receptionist accumulates feedback, thanks the client, and

invites him/her to come back.

Figure 4.1 Grooming Service Flow Chart at Main Office

65
 Cashier receptionist greets the client. duration of pet’s stay

boarding package
Cashier receptionist makes queries:
he/she will avail

if pet will be caught

Service personnel assists the client in choosing by him/her or be
the kennel for his/her pet. delivered to his/her
residence after its
boarding

Client leaves pet.

Client fills up form, signs waiver, and pays

down payment or in full, if desired.

Cashier receptionist accumulates feedback,

thanks the client, and invites him/her to come
back.

Figure 4.2 Lodging Service Flow Chart at Main Office

66
 Cashier receptionist greets the client.

Client notifies the cashier receptionist about

his/her availing of service.

Veterinarian talks with the client.

Veterinarian examines the pet.

IF ILLNESS IF ILLNESS
CAN BE CAN’T BE
HANDLED HANDLED
NO ILLNESS
IS
DETECTED
Pet undergoes medication Veterinarian strongly
(and confinement, if suggests to transfer
needed) his/her pet to animal
hospital.

Veterinarian gives the clients advices regarding

the health condition of pet.

Client signs for pet medical record and pays for the service
availed.

Cashier receptionist accumulates feedback, thanks the client, and

invites him/her to come back.

Figure 4.3 Consultation/Medication Services Flow Chart at Main Office

67
 Client calls for
appointment. Appointment secretary calls or sends a text
message/ asks the necessary information.

Appointment secretary confirms

and asks the necessary Client sets an Client refuses.
information. appointment.

Appointment secretary makes a draft of mobile

service schedule.

Appointment secretary reminds the client the

day/hours before the appointment.

Client confirms the Client cancels appointment

scheduled appointment. and/or reschedules it.

Appointment secretary notifies the mobile

service personnel about the schedule.

Mobile van goes within a qualified area/

* appointment residence.

Figure 4.4 Preliminary Flow Chart for Mobile Services

68
 GROOMING * Mobile van goes within a qualified area/
appointment residence.

Groomer greets the client.

Groomer checks if the pet can undergo

grooming.

YE
NO
S

Groomer asks for client’s Client has the discretion to let the
preferred package for his/her pet. veterinarian examine his/her pet.

YE
Client pays for the services NO
S
availed.

Client pays the Client heads home.

consultation/ medication
fees.

Cashier receptionist accumulates feedback, thanks the client, and invites him/her to
come back.

Figure 4.5 Grooming Service Flow Chart in Mobile

69
 * Mobile van goes within a qualified area/
LODGING appointment residence.

Service personnel greets the client and

picks up the pet.

Client, or a person authorized by him/her, fills

up form, signs waiver, and pays down payment
or in full, if desired.

Service personnel thanks the client.

Pet is delivered to its assigned kennel in

main office and given food regularly.

Client pays in full. Pet is released.

Client receives the pet.

Figure 4.6 Lodging Service Flow Chart at Mobile

70
CONSULTATION/ MEDICATION
* Mobile van goes within a qualified
area/ appointment residence.

Veterinarian greets and talks with the

client.

Veterinarian examines the pet.

IF ILLNESS
CAN BE
HANDLED
IF ILLNESS
NO ILLNESS CAN’T BE
IS HANDLED
DETECTED
Pet undergoes medication
and delivered to main Veterinarian strongly
office for confinement. suggests to transfer
his/her pet to animal
hospital.

Veterinarian gives the clients advices regarding

the health condition of pet.

Client signs for pets’ medical record and pays for the service(s)
availed.

Cashier receptionist accumulates feedback, thanks the client, and

invites him/her to come back.

Figure 4.7 Consultation/Medication Service Flow Chart at Mobile

71
SUMMARY OF THE SERVICE PROCESS

The company’s service processes are based on the objective of

pursuing “wows” among clients. Standard operating procedures are mixed with
small friendly gestures which will create huge impact when altogether are
applied successfully.

To start with, the cashier receptionist exhibits courtesy and greets

clients, with a smile, as the latter enter the facility. The receptionist may pay a
sincere compliment to the person he/she is talking to, like saying, “It is good to
see you, how are you doing?” She/he can do some advance research on VIP
customers so as to anticipate their likes and needs and prepare it beforehand.

Client notifies the receptionist about his/her availing of services.

The cashier responds promptly to inquiries and requests, going the extra mile
by not just delivering their needs, but also their wants.

If the service is on queue, the receptionist asks if clients can wait

for it. As soon as it becomes available, the receptionist assists them to service
providers.

For clients who avail grooming, groomer checks if the pet can
undergo such procedure. If everything is alright, he performs the preferred
package for the pet. If problem exists, client has the option to let the
veterinarian examine his/her pet. Client who agrees then pays for the
consultation and medication and signs for the pet’s medical records.

For clients who avail boarding, cahier asks the following: duration of
pet’s stay, purchase of food, mode of picking up the pet after release, and the
likes. Client chooses the desired kennel for his/her pet, fills up form, and signs
the waiver. Remembering personal information about the customer is also
essential to show how important they are to the company. After that, he/she

72
pays down payment or in full. Balance is to be paid by him/her after pet’s
release.

For clients who avail medication, veterinarian talks with them and
later on examines the pet. Pet undergoes medication if any illness is detected.
If none, vet skips the previous step and immediately advices on the treatment
of pet. If such illness cannot be handled by the clinic, the veterinarian will not
hesitate to suggest to bring the sick pet to the nearest animal hospital.

The last steps for the three facility services are client’s payment of
services availed and staff’s showing of gratitude.

For mobile reservations, client may call or text the business,

particularly the appointment secretary, or the other way around. Secretary
prepares the schedule for mobile van daily. Client may also cancel or
reschedule appointments. Mobile van goes within the appointment area. If
there is free time allocated, it may entertain walk-in clients to maximize time
and fuel.

For clients who avail mobile grooming, same set of procedures are
followed.

In case they want their pet to board, service personnel pick up the
pet. In addition, he requires the owner or representative to sign form and
waiver and to make initial or full payment. Client has the option to pick up
his/her pet after release or deliver it to his/her residence.

For pet health concerns, surgeries can only be done in its main
office. However, the veterinarian assigned in mobile can prescribe and provide
medicines. Again, pets with malign diseases are advised to be brought to
hospital, instead to the company’s clinic.

Mobile

73
 Closed Van Approximate Area: 24.73 cubic meters

The vehicle is an elf aluminum type van that is customized to

transform its internal appearance. It is fully air-conditioned to make the mobile
pet experience more comfortable and enjoyable.

Plant Location

“Tails are Moving” will be located at 1 st Floor, 5G Building, Plaza

Anghel, Nepomuceno Street, Sto. Rosario, Angeles City. The said location
was critically chosen because of four main reasons: (1) proximity to its target
market, (2) low leasing cost, (3) appropriate ambiance for pet exercises, and
(4) accessibility since it is the center of commercial transactions.

The stall will be leased in a monthly basis for Php50,000.00, excluding

water and electricity. It is a reasonable cost since the building is located in a
commercial area. The chosen location is surrounded by establishments like
schools, offices, fast food chains, convenience stores, malls, historical sites
and tourist spots which give it greater chances of attracting college students,
employees, mall goers and residents of high-end subdivisions who are pet
owners, to try the services being offered which will delight their pets.

VICINITY MAP

74
Figure 4.8

75
PLANT LAYOUT

Figure 4.9

76
Actual Office Site

Figure 4.10 Office Building

Figure 4.11 Office Stall

77
 Figure 4.12 Customized Mobile

Office Interior Design

Lobby Boarding Area

78
 Grooming Area Clinic Area

Administrative Desk Consultation Desk

Mobile Interior Design

79
UTILITIES

Source of Electricity

Angeles Power Corporation is the primary source of electricity in

Sto. Rosario, Angeles City, the location where the proposed project will be
established. The said firm will supply electricity for “Tails are Moving.”

Water System

Angeles Water District will be the provider of water supply.

80
Communication

For the business to have communication with its suppliers and

customers, it must have telephone line and internet access. The line would be
provided by the Philippine Long Distance Telecommunication Company
(PLDT).

UTILITIES
EXPENSE     YEAR    

  2016 2017 2018 2019 2020

Water ₱19,200.00 ₱19,776.00 ₱20,764.80 ₱22,218.34 ₱24,217.99

Electricity 108,000.00 111,240.00 116,802.00 124,978.14 136,226.17

Phone and
Internet 60,000.00 61,800.00 64,890.00 69,432.30 75,681.21

TOTAL ₱187,200.00 ₱192.816.00 ₱202,456.80 ₱216,628.78 ₱236,125.37

Table 4.1

*The amount of expenses during the first year of operation is based on actual interview.

In case of power interruption, Tails are Moving will supply its power
and communication through the power generator. Tails are Moving will invest to
its power generator to provide convenient and superior quality service to its
customer.

81
CLINIC EQUIPMENT AND MACHINERIES

Digital Blood Pressure Monitor Portable Oxygen Concentrator

Digital Infrared Thermometer Portable Ultrasonic Diagnostic

Equipment

82
CLINIC EQUIPMENT AND MACHINERIES

Veterinary Surgical Scissors Dental Extraction Kit

Animal Operating Table

83
GROOMING EQUIPMENT AND MACHINERIES

Bathing Sink Grooming Table with Arm

Dog Cage Pet Vacuum Dryer

Dog Nail Clipper

84
GROOMING EQUIPMENT AND MACHINERIES

Pet Clipper Kit Dog Ear Rinse

Dog’s Shampoo Dog Powder

Cat Cologne Cat Shampoo

BOARDING FACILITIES

85
Donut-Shaped Pet Bed Rectangular Bed

Small-Sized Pet Bet Strawberry Sponge Pet Bed

Pet Bed for All Sizes

86
BOARDING SUPPLIES AND TOOLS

Dog Eating Bowl Cat and Dog Feeder

Pet Water Feeder Pet Nursing Bottle

Dog Food Cat Food

87
ADMINISTRATIVE EQUIPMENT AND MACHINERIES

Computer Set Window Type Air Conditioner

Two-Door Refrigerator Stand Air Conditioner

Wall Clock

88
ADMINISTRATIVE EQUIPMENT AND MACHINERIES

Living Room Set Office Table

Flat Screen TV
Generator

Fire Extinguisher

89
COSTING

SERVICE MATERIALS AND TOOLS

CLINICAL SUPPLIES AND EQUIPMENT

Description Source Unit Cost Quantity Total Cost

Digital Blood Pressure Monitor Alibaba ₱2,250.00 1 ₱2,250.00
Portable Oxygen Concentrator Alibaba 26,100.00 1 26,100.00
Digital Infrared Thermometer Alibaba 427.50 2 855.00
Portable Ultrasonic Diagnostic Alibaba 22,500.00 1 22,500.00
Veterinary Surgical Scissors Alibaba 1,572.75 1 1,572.75
Dental Extraction Kit Alibaba 1,620.00 1 1,620.00
Animal Operating Table Alibaba 22,500.00 1 22,500.00
Canine Anatomy Alibaba 150.00 1 150.00
Feline Anatomy Alibaba 150.00 1 150.00
Injections Kit Watsons 1,500.00 1 1,500.00
Cotton Watsons 10.00 20 200.00
Cotton Buds Watsons 20.00 10 200.00
Alcohol Watsons 74.00 5 370.00
Face Mask Watsons 100.00 5 500.00
Gloves Watsons 120.00 5 600.00

Total ₱81,067.75
Table 4.2

GROOMING SUPPLIES AND EQUIPMENT

Description Source Unit Cost Quantity Total Cost

Bathing Sink PetSmart ₱1,500.00 1 ₱1,500.00
Grooming Table with Arm PetSmart 2,024.55 1 2,024.55
Large-Sized Cage OLX.ph 1,000.00 2 2,000.00
Pet Vacuum Dryer PetSmart 9,405.00 1 9,405.00
Dog Nail Clipper PetSmart 484.75 3 1,454.25
Pet Clipper Kit PetSmart 2600.55 2 5,201.10

90
Pet Ear Rinse PetSmart 1,124.55 2 2,249.10
Dog’s Shampoo PetExpress 599.75 10 5,997.50
Pet Powder PetExpress 249.75 5 1,248.75
Cat Cologne PetExpress 274.75 3 824.25
Cat Shampoo PetExpress 274.75 5 1,373.75
Flea Comb PetExpress 364.75 2 729.50
Moulding Comb PetExpress 289.75 2 579.50
Anti-Tick Canine Soap PetExpress 89.75 10 879.50
Grooming Scissors PetSmart 1,500.00 1 1,500.00
Dental Hygiene Kit PetSmart 460.00 5 2,300.00
Cotton Watsons 10.00 20 200.00
Cotton Buds Watsons 20.00 10 200.00
Alcohol Watsons 74.00 5 370.00
Face Mask Watsons 100.00 5 500.00
Gloves Watsons 120.00 5 600.00
Total ₱41,154.75
Table 4.3

BOARDING SUPPLIES AND EQUIPMENT

Description Source Unit Cost Quantity Total Cost

Donut-Shaped Pet Bed PetExpress ₱1,165.00 2 ₱2,330.00
Rectangular Bed PetExpress 832.50 2 1,665.00
Small-Sized Pet Bed PetExpress 1,580.00 1 1,580.00
Sponge Pet Bed PetExpress 1,415.00 1 1,415.00
Pet Bed for All Sizes PetExpress 1,262.50 2 2,525.00
Large-Sized Cage OLX.ph 1,000.00 4 4,000.00
Medium-Sized Cage OLX.ph 600.00 4 2,400.00
Dog Eating Bowl PetSmart 597.50 2 1,195.00
Cat and Dog Feeder PetSmart 266.00 5 1,330.00
Pet Water Feeder PetSmart 415.00 2 830.00
Pet Nursing Bottle PetSmart 298.00 3 895.00
Dog Food (Puppy) PetSmart 1,950.00 1 1,950.00
Dog Food (Adult) PetSmart 1,850.00 1 1,850.00
Cat Food (Kitten) PetSmart 2,230.00 1 2,230.00
Cat Food (Adult) PetSmart 2,000.00 1 2,000.00

Total ₱28,195.00
Table 4.4

91
MEDICAL SUPPLIES

Description Source Unit Cost Quantity Total Cost

Skin & Ear Irritations Med-Vet ₱1,124.55 3 ₱3,373.65
Cough Med-Vet 719.55 10 7,195.50
Fever & Inflammation Med-Vet 405.00 20 8,100.00
Anti-rabies Med-Vet 180.00 30 5,400.00
Eye Drops Med-Vet 303.00 5 1,515.00
Diarrhea and Vomiting Med-Vet 809.55 5 4,047.75
DHPP Vaccine (Canine) Med-Vet 150.00 30 4,500.00
FVRCP Vaccine (Feline) Med-Vet 195.00 30 5,850.00
Mouth Spray Med-Vet 719.55 3 2,158.65
Blood Pressure Med-Vet 2,474.55 3 7,423.65
Bacterial Infections Med-Vet 328.50 5 1,642.50
Skin Infections Med-Vet 378.00 5 1,890.00
Ear Infections Med-Vet 1,124.55 3 3,373.65
Antidotes Med-Vet 2,506.50 2 5,013.00
Pain Reliever Med-Vet 1,246.05 5 6,230.25
Allergies (Canine) Med-Vet 1,529.55 2 3,059.10
Allergies (Feline) Med-Vet 2,024.55 2 4,049.10
Arthritis Med-Vet 1,709.55 2 3,419.10
Anxiety Med-Vet 359.55 5 1,797.75
Fleas and Ticks (Canine) Med-Vet 1,484.55 5 7,422.75
Fleas and Ticks (Feline) Med-Vet 2,024.55 3 6,073.65
Dextrose Med-Vet 350.00 10 3,500.00
Anaesthesia Med-Vet 404.55 20 8,091.00
₱105,1
TOTAL     26.05
Table 4.5

SERVICE EQUIPMENT

Description Source Unit Cost Quantity Total Cost

Customized Vehicle Car Mix ₱500,000.00 1 ₱500,000.00
Bathing Sink PetSmart 1,500.00 1 1,500.00
Grooming Table with
Arm PetSmart 2,024.55 1 2,024.55

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Large-Sized Cage OLX.ph 1,000.00 2 2,000.00
Pet Vacuum Dryer PetSmart 9,405.00 1 9,405.00
Sofa OLX.ph 1,800.00 1 1,800.00
Total ₱516,729.55
Table 4.6

ADMINISTRATIVE SUPPLIES

Description Source Unit Cost Quantity Total Cost

Ball pen NBS ₱5.00 20 ₱100.00
Pencil NBS 5.00 20 100.00
Calculator NBS 500.00 2 1,000.00
Ink NBS 230.00 2 460.00
Bond Paper (Short) NBS 95.00 2 190.00
Bond Paper (Long) NBS 104.00 2 208.00
Folder (Short) NBS 3.00 20 60.00
Folder (Long) NBS 3.00 20 60.00
Journal NBS 21.00 5 105.00
Ledger NBS 21.00 5 105.00
Brown Envelop (Short) NBS 3.00 20 60.00
Brown Envelop (Long) NBS 3.00 20 60.00
Scotch Tape NBS 10.00 5 50.00
Scotch Tape Holder NBS 50.00 2 100.00
Receipt NBS 18.00 10 180.00
Paper Clip NBS 50.00 1 50.00
Eraser NBS 10.00 5 50.00
Stapler NBS 50.00 2 100.00
Staple Wire NBS 20.00 5 100.00
Logbook NBS 70.00 2 140.00
Flash Drive CDR-King 300.00 2 600.00
Scissors NBS 20.00 3 60.00
Magazines NBS 150.00 3 450.00
Open and Closed Sign NBS 100.00 1 100.00
Total ₱4,488.00
Table 4.7

93
ADMINISTRATIVE EQUIPMENT

Description Source Unit Cost Quantity Total Cost

Cell Phone Samsung ₱700.00 1 ₱700.00
Computer Set Lazada 11,500.00 1 11,500.00
Printer OLX.ph 1,500.00 1 1,500.00
Flat Screen T.V Lazada 4,898.00 1 4,898.00
Window Type Air
Conditioner Lazada 8,499.00 1 8,499.00
Two-Door Refrigerator Lazada 7,500.00 1 7,500.00
Stand Air Conditioner Lazada 49,999.00 1 49,999.00
Fluorescent light ACE 350.00 5 1,750.00
Generator OLX.ph 46,500.00 1 46,500.00
Fire Extinguisher OLX.ph 1,250.00 2 2,500.00

Total ₱135,346.00
Table 4.8

ADMINISTRATIVE FURNITURES AND FIXTURES

Description Source Unit Cost Quantity Total Cost

Wall Clock Lazada ₱250.00 1 ₱250.00
Living Room Set Lazada 6,500.00 1 6,500.00
Centre Glass Table OLX,ph 2,500.00 1 2,500.00
Executive Table OLX.ph 7,999.00 1 7,999.00
Office Table OLX.ph 2,100.00 1 2,100.00
Office Chairs OLX.ph 1,060.00 5 5,300.00
Mono Block Chairs OLX.ph 300.00 2 600.00
Filing Cabinet Lazada 6,600.00 1 6,600.00
Venetian Blinds OLX.ph 350.00 2 700.00
Water Dispenser OLX.ph 1,999.00 1 1,999.00

Total ₱34,548.00
Table 4.9

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SANITARY SUPPLIES

Description Source Unit Cost Quantity Total Cost

First Aid Kit Watsons ₱650.00 1 ₱650.00
Liquid Hand Soap Watsons 150.00 5 750.00
Tissue Watsons 12.00 50 600.00
Broom SM Dept. Store 70.00 2 140.00
Tornado Mop SM Dept. Store 500.00 1 500.00
Dust Pan SM Dept. Store 35.00 2 70.00
Trash Can SM Dept. Store 50.00 2 100.00
Air Freshener SM Dept. Store 218.00 2 436.00
Hand Gloves SM Dept. Store 120.00 2 240.00
Disinfectant Liquid SM Dept. Store 150.00 4 600.00
Detergent Powder SM Dept. Store 250.00 2 500.00
Glass Cleaner SM Dept. Store 40.00 5 200.00
Door Mat SM Dept. Store 150.00 2 300.00
Garbage Bag SM Dept. Store 5.00 100 500.00

Total ₱5,586.00
Table 4.10

Waste Disposal Management

Republic Act No. 9003, also known as Ecological Solid Waste

Management Program Act of 2000, is an act providing for an ecological solid
waste management program, creating the necessary institutional mechanisms
and incentives, declaring certain acts prohibited and providing penalties,
appropriating funds therefore, and for other purposes.

One of the preliminary concerns of the proponents is to develop an

efficient system for waste disposal. Employees assigned in a task must
immediately remove all unnecessary materials or waste and must dispose them
properly. The management shall provide garbage containers. The cleanliness
of the establishment must be maintained for the sake of the employees and
customers. If it appeared unclean, the business would not only fall short the

95
customers’ satisfaction, but it would also have an effect on the reputation of the
business.

Nepo Quad, Angeles City has its system of garbage collection. Proper
segregation will be applied and recyclable materials will be sold to a nearby
junkshop. “Tails are Moving” waste disposal will strictly abide rules regarding
environmental concerns and will support eco-friendly means of waste
elimination.

Safety and Sanitary Procedures

The health of the people, being of vital importance, all efforts of public
services should be directed towards the protection and promotion of health.

Keeping the work environment safe and sanitized is the responsibility of

every person in the company. Equipment, tools and supplies must be handled
and used by each worker in a manner that will not harm themselves or other
personnel. They should ensure that the establishment has a first aid kit and
manual to help assist each and every one of them to carry out the first aid
procedures in case of emergency.

96