Conflict ?

A serious dispute or disagreement.

Examples of Conflict:

Not able to sleep at Night due to barking of neighbour’s dog

You have come up with very good technical solution but there is a political agenda that it cannot be
implemented

Your boss wanted to work over weekend, but you want to enjoy holiday with family and friends

If Not Conflict, disagreement is inevitable part of life

What happens during the conflict?

 People go in fight or flight mode

 Stakes are High

What is the difference between disagreement and Conflict

Phases of Escalation

1. Harmony  Things go smooth, for any disagreement it is handled smoothly and they get
back to work
2. Discomfort  you are increasingly aware of differences, Values etc, you can sense that it can
become or lead to conflict, you are still able to manage your differences well, but these can
be issue in long term
3. Disagreement:
4. Discord: solidify the position, trying to prove others as wrong
5. Polarization: ego gets involved, Now Become Win/Loose
6. Disintegration: Friends stop talking each other, Nations go for war

Skills to resolve conflict:

 Become more aware of discomforts

 Build Trust and goodwill
 Step back and calm yourself
 Use the skill of dialogue