Curriculum vitae

PERSONAL INFORMATION Muppiri Rakesh

133 - Fridenborgsvägen, Lgh 1203, Solna, 17062 Stockholm (Sweden)
+46 - 764227399
rakesh.mupiri@live.com
Skype rakesh.mupiri_1

Sex Male | Date of birth 17 Aug 1991 | Nationality Indian

WORK EXPERIENCE

8 Aug 2016–17 Nov 2017 Salesforce Developer

Vlocity
2339, 2nd Floor, Vanganahalli, 1st Sector, HSR Layout, Bengaluru, Karnataka, 560102 Bangalore
(India)
Primary responsibility includes implementing Vlocity product features implementation & Enhancement
for client business process - more than a year in Vlocity I've been working as Developer for Farmers
one of the best Insurance provider for Home, Auto mobiles, Life, Business and Recreational Insurance
in USA - focusing on Agent & Agent 360 degree view SF Console App - includes:
- Vlocity Interaction Launcher Implementation
- APEX Code
- Vlocity Omniscript guided flow
- Vlocity DataRaptors
- Vlocity Actions
- Vlocity Cards
- SF Console footer Micros
IU Health - one of the biggest Health Plans provider for Individuals & Family in USA - focusing on
Community broker portal implementation using Omni channel - including:
- Vlocity Omniscript guided flow implementation
- APEX code
- VF pages
- Generating PDF's, excel includes plan details
- Census and Census Members 360 view
- Custom validation in Omniscript

Business or sector Communication, Health Insurance & Insurance

1 Jun 2015–28 Jul 2016 Associate Consultant

Valuelabs
West Tower, 3rd Floor, 2A, Embassy Tech Village, Near New Horizon College, Devarabisanahalli,
Bengaluru, Karnataka, 560087 Bangalore (India)
During more than a year in Valuelabs I've been working as Associate Consultant for iSelect - one of
the biggest Service Provider company in Australia - focusing on Salesforce.com Service Cloud
implementation. My Team deployed customized SF application in Service Console App, which helped
our client managing their Call center people to serve Customers - including:
- Custom Apex Code
- Custom VF pages
- Administration setup (profiles, roles)
- Custom HTML Email template
- Configurable Workflows

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 Business or sector Information and communication

4 Mar 2013–31 May 2015 Software Dev Analyst

DELL
#123, Phase II, Whitefield Industrial Area, EPIP Zone, Bengaluru, Karnataka, 560066 Bangalore
(India)
During my two and half year in DELL as Analyst for Dell Information Technology - the biggest product
supplier in laptops, Ultrabooks, Desktops, Servers, Storage & Printers - we helped then on managing
their CRM in SF sales cloud and service cloud implementation - including :
- SF Configuration (objects, fields, profiles, roles, permission sets)
- APEX code
- VF pages
- HTML email templates
- Configurable workflows
- Configurable approval process
- Net promotor score service implementation

Business or sector Information & Retail products

EDUCATION AND TRAINING

1 Jun 2008–31 May 2012 Bachelor of Technology in Computer Science

KMMITS, Tirupati (India)
Computer science

PERSONAL SKILLS

Mother tongue(s) Telugu

Organisational / managerial skills - Team work

- Logical thinking
- Ability to learn new technology
- Self learning
- Mentoring people

Job-related skills Domain Knowledge - Salesforce.com, Force.com, SLDS, Lightning components

Programming Languages & API - Apex, Visual Force, Java & REST API
Query Language - SOQL
Tools & Utilities - Force.com IDE, Force.com Explorer, Data loader, Ant Tool, Ajax tool kit
Web Technologies - HTML,CSS, Java Script, JQuery, Bootstrap

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 Curriculum vitae

Other skills

▪ Possess Strong hands on Salesforce CRM Customizations and Salesforce CRM security model –
ex: Roles, Profiles, Users, workflows, Object relations, Email templates, Page layouts, Record
types, Validation rules, Formula fields, Roll-up summary fields, Approval Process, Tabs, Email
Services and so on.

▪ Ability to create new software & systems, design, analyze, test, develop schema & code modules
as per the client's requirements.

▪ Good logical skills on Salesforce coding with Visual force Programming and Apex programming like
– Visual force components, Apex classes, Apex Triggers, Wrapper classes, Apex Collections, Email
services, Custom , HTTP Callouts, Batch Apex, Scheduling Apex, Test Classes Code Coverage.

▪ Good experience on Deployment Methods and tools – Change sets, Ant tool.

▪ Good knowledge on scripting languages – HTML, CSS and Java Script, JQuery

▪ Involved in Unit Testing and Test Coverage for Classes, Controllers and triggers.

▪ Good Experience in Force.com Data Migration Tools such as Apex Data Loader, Force.com
Explorer.

▪ Worked closely with Integration team and well knowledge on Salesforce APIs.

▪ Good Experience in Salesforce Integration with using HTTP Calls, REST API , JSON Parsing, XML
Parsing.

▪ A very good experience in implementing Web services API implementation

▪ Well knowledge on Salesforce Governing limits.

▪ Good knowledge on Heroku Connect.

▪ Hands-on experience in implementing NVD3 charts in Visualforce pages

▪ Have Object Oriented Development Skills (Java, .Net)

▪ Familiarity with Integrated Development Environments such as Eclipse

▪ Well-developed communication skills with reputation of unwavering accuracy, credibility & integrity,
exceptional presentation skills with the ability to perform above expectations.

▪ Salesforce as a platform perfectly able to develop applications.

▪ Ability to learn updated technical stuff through Self-learning.

ADDITIONAL INFORMATION

Certifications ▪ Salesforce Certified Developer 401 - License 1400985

▪ Salesforce Certified Administrator 201 - License 1486702
▪ Salesforce Certified Platform Developer I - License 16970419
▪ Vlocity Certified Administrator - License 42522186
▪ Salesforce Certified Platform App Builder - License 17107599
▪ Vlocity CPQ Certified Administrator - License 625220067

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Project 1 - Farmers Farmers Customer Service currently leverages multiple platforms to support business processes. The
program implementation goal based on these business objectives is to modernize the Contact Center
Service Request Management with a single CRM Platform across all brands for Service operation.

Project 2 - IU Health Indiana University Health Plans focus is on prevention and early detection, which considers all health
plan members, matching the intensity of care with intensity of need. This method is targeted, leading
to better care, results and member engagement for individuals and families.

Project 3 - iSelect iSelect's one of the Service provider in Australia and lets users to select broadband plans and internet
plans from some of Australia's leading telecom and web service providers. The solution includes
reducing screens for internal users and enhanced user experience. Configuring Custom HTML
templates and Email notifications. Web service API implementation for custom products in salesforce.

Project 4 - CMAP Channel Marketing Automation Process is a system which controls the Campaign managements
system integrated with Eloqua. The goal is to validate incoming Campaign from Eloqua, and
Campaign owner assignment. BDE's are chosen by filtering Campaign information in SF environment.

Project 5 - NPS Net Promotor Score is used to evaluate how customer engagement is with business. There are some
metrics to calculate customer satisfaction score, considering customers response Sales Rep's
contacts to improve their product services better. This is single system implemented across the world
for DELL to improve NPS score.

Project 6 - SOM Service Opportunity Management istTo Automate Services Custom solutions manual process, which
does not always engage the appropriate resources at the appropriate times. Business program will lay
the foundation to increase through put of Opportunities through the Deal Governance Review process.

LinkedIn https://www.linkedin.com/in/rakesh-muppiri-%E2%98%81%EF%B8%8F-9785b061/

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