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CENTRAL PHILIPPINE UNIVERSITY COURSE SYLLABUS

Dr. Lucio C. Tan COLLEGE OF HOSPITALITY THC 3106


MANAGEMENT Professional Development and Applied Ethics
Jaro, Iloilo City, Philippines

Vision
A University Committed to Exemplary Christian Education for Life (EXCEL) and responsive to the needs of the total
person and the world.

Mission
The mission of Central Philippine University is to carry out a program of spiritual, intellectual, moral, scientific,
technological, and cultural training and allied studies under influences, which strengthen Christian faith and build up
character and promote scholarship, research, and community service.

Institutional Outcomes (IOs)


In three to five years after graduation, the graduates of Central Philippine University shall:
1. Practice professionalism with integrity and demonstrate Christ-like character.
2. Demonstrate patriotism and be law-abiding citizens
3. Use responsibly God-given talents, skills, and resources to promote well-being and productivity of communities
and society.
4. Demonstrate technological competence in the practice of profession.
5. Demonstrate continuous effort to grow professionally

Program Educational Objectives (PEO) and in Relationship to CPU’s Institutional Outcomes

PROGRAM EDUCATIONAL OBJECTIVES (PEO) IOs


With five years after graduation, alumni of the Bachelor of Hospitality Management shall: 1 2 3 4 5
1. Use effective and professional oral, written, and visual communication. √ √ √ √
2. Interrelate professionally and ethically with diverse colleagues and clients. √ √ √ √
3. Locate, interpret, evaluate, and use information to make business decisions. √ √ √ √
4. Use current information technologies to locate, develop, and apply evidence-based principles √ √ √ √
to business decisions.
5. Apply principles and measurements to innovate and find solutions to problems. √ √ √
6. Predict how global change can affect people professionally and personally. √ √ √
7. Identify management and business principles to the development, marketing, and delivery of √ √ √ √
products or services.
8. Determine costs, revenue, and budget, and interpret financial data. √ √ √ √
9. Develop outcome measures, use assessment principles and technology to collect and analyze √ √ √ √
data.

Students are highly encouraged to take advantage of instructor’s consultation hours for help with course work or anything else connected with the
course and their progress.
Date of Effectivity: Revision No.2 Prepared by: Checked by: Approved by:
1st Semester Revision Date Page 1 of 13
SY 2022-2023 August 2022 Maria Amihan T. Panes, DBM-HM Ma. Medalla P. Baliao, MMHM
Ely S. lazaro, DDM
PROGRAM OUTCOMES FOR HOSPITALITY MANAGEMENT

PROGRAM OUTCOMES PERFORMANCE INDICATOR


1. Use effective and professional oral, written, and  Defend a research orally.
visual communication.  Present a well-written research concept paper.
 Make an effective visual presentation for a chosen
topic.
2. Interrelate professionally and ethically with  Exhibit good working relationship with fellow
diverse colleagues and clients. trainee.
 Demonstrate professionalism with supervisors.
 Show respect to clients.
3. Locate, interpret, evaluate, and use information to  Locate possible marketing partners.
make business decisions.  Evaluate menu plans.
 Use current pricing data for supply acquisition.
4. Use current information technologies to locate,  Locate trends in airline booking.
develop, and apply evidence-based principles to  Adopt global distribution system in booking and
business decisions. reservation.
 Apply IATA standards in charging taxes, and
fares on various booking classes.
5. Apply principles and measurements to innovate  Determine the correct fixed mark-up on food cost.
and find solutions to problems.  Evaluate actual product cost yield testing.
 Perform standard room service procedure.
6. Predict how global change can affect people  Relate current government policies to tourism/
professionally and personally. hospitality industry.
 Determine the impacts of lifestyle segmentation
on tourism/ hospitality industry.
 Asses the impacts globalization on tourism/
hospitality industry.
7. Identify management and business principles to  Identify principles of marketing.
the development, marketing, and delivery of  Recall theories of business development.
products or services.  Describe different market segments.
8. Determine costs, revenue, and budget, and  Determine the relationship of cost and revenue of
interpret financial data. a product.
 Analyze customer satisfaction in relation to mark-
up price.
 Forecasts budget based on actual price.
9. Develop outcome measures, use assessment  Evaluate the quality of different baked products
principles and technology to collect and analyze using TESDA assessment standard.
data.  Assess cake decoration design based on
Philippine Pastry Alliance standard.
 Critique culinary products based on LTB
Philippine standards.

Students are highly encouraged to take advantage of instructor’s consultation hours for help with course work or anything else connected with the
course and their progress.
Date of Effectivity: Revision No.2 Prepared by: Checked by: Approved by:
1st Semester Revision Date Page 2 of 13
SY 2022-2023 August 2022 Maria Amihan T. Panes, DBM-HM Ma. Medalla P. Baliao, MMHM
Ely S. lazaro, DDM
Course information
Course Code THC 3106

Course Title Professional Development and Applied Ethics

Course Description This course details the knowledge, skills and performances outcomes required to develop
students to become professionals in their chosen careers. Students will learn the
significance of personality enhancement in relation to penetrating the tourism and
hospitality industry. They will be introduced to the different ways of personality
enhancement and how this knowledge is valued in their profession, particularly in seeking
job opportunities, presenting their ideas to other people, professional networking,
interviews and proposals of services considering the proper collaboration with their
associates and practicing professional business ethics
Pre-requisite None
Credit 3 units
Class Schedule Day: Room:
Instructor
Name: Dr. Maria Amihan T. Panes
Dr. Ely S. Lazaro

Office: On Line Tel No.


09177121411 – Dr. Panes
09266937166- Dr.Lazaro
Consultation Time Day

Email Ad: matpanes@cpu.edu.ph


eslazaro@cpu.edu.ph
Program Dr. Ely Lazaro Time: Faculty Room
Coordinator

Course Outcomes (CO) and relationship to Program Outcomes (PO)


Course Outcomes Program Outcomes
After completion of this course, the learner should be able to achieve the 1 2 3 4 5 6 7 8 9
following outcomes:
CO1 Recognize the theories of personality development and its application to √ √ √
developing professionals in the tourism and hospitality industry.
CO2 Develop a deeper understanding of one’s personality and use this √ √ √
knowledge to communicate a better image.
CO3 Discuss the capacity of the human mind to process information for √ √ √
effective communication and stress management in the workplace.
CO4 Demonstrate effective ways to manage emotions as future professionals √ √
in the industry.
CO5 Correlate the moral and spiritual aspects of an individual’s personality √ √ √
to one’s personal and professional life.
CO6 Apply the management of the physiological and physical aspects of √ √
personality in the practice of one’s profession.
CO7 Recognize the importance of the social aspect of personality and how it √ √
affects workplace communication and interaction with different kinds of
people.
CO8 Identify the skills needed for a leader and discuss how leadership works √ √ √
in the business setting.
CO9 Apply the concept of guest service and its importance in tourism and √ √ √
identify the basic skills needed in dealing with all kinds of guests
especially difficult guests
CO10 Formulate career planning goals and realize one’s potentials and √ √ √ √
limitations and handle self in interviews, presentations and negotiations
CO11 UN Goals: Good health and wellbeing. √

C012 Integrate Christian and Centralian values in the various course activities. √ √ √ √ √ √ √ √ √

Students are highly encouraged to take advantage of instructor’s consultation hours for help with course work or anything else connected with the
course and their progress.
Date of Effectivity: Revision No.2 Prepared by: Checked by: Approved by:
1st Semester Revision Date Page 3 of 13
SY 2022-2023 August 2022 Maria Amihan T. Panes, DBM-HM Ma. Medalla P. Baliao, MMHM
Ely S. lazaro, DDM
Course Design

Time Course Outcomes Course Content/ Textbook/ Teaching and Assessment


Frame (Cos)/ Learning Subject Matter References Learning Task/tool
Outcome/s (Los) Activities
Week C12. Integrate Course Introduction: The CPU Synchronous
1 Christian and Academic Manual online
Centralian values in 1. CPU and CHM discussions
the various course Vision and Mission The Gold and Blue
activities. statements Student Handbook Getting to know
activity
LO1 Explain the 2. Institutional Document on
vision, mission Outcomes expected grading system Interactive
statements and CPU from CPU graduates. approved by the Discussion and
Core Values President. Sharing of real-
3. Course outcomes, life experiences
L02.Define and Course Requirements Course Syllabus
describe the course and Grading System Devotional/
and its policies and Meditation
requirements. 4. Rules and guidelines every first
for Online Learning. meeting of the
LO2. Recognize the week
5 The scope of the 10-15 min.
value of the course to a
course, its significance
career in the tourism Groupings
and value to one’s Assign
and hospitality for special
personal and career
industry. reports
development.
Asynchronous
activity
CO1. Develop a Unit I: TEXTBOOK: Synchronous Quiz/Rubric for
Week deeper Introduction to Rodolfa, Bernardo online Quiz
2 understanding of Personality B. et,al. (2018). discussions
one’s personality and Development Leadership &
use this knowledge to Personality Group
communicate a better Spiritual Value: Development for Presentations
image. Respect Tourism And
Hospitality
1. The Impact of our
LO1. Explain the Professionals, Asynchronous
Image
impact of one’s image, Mindshapers Co., activity
analyze which image Inc, Manila.
2. Communicating a
is best for one’s Assignment : Video of self-
positive image
personality Garcia-Cox, Maria introduction/
Gina (2016). Assignment Rubric for
3. Definition and
LO2. Define Personal Video of self- assignment
nature of personality
personality and its Development. JFS introduction
nature. Publishing
4. Determinants and
Services, Manila.
factors affecting
LO3.Identify the Hellriegel, Slocum
personality
determinants and the (2011). Principles
factors affecting of Organizational
5. Knowing and
personality. Behavior, South-
acceptance of one’s self
Western, Cenage.
through assessment of
LO4. Recognize and
acceptable personality
accept one’s self . Worldwide web
traits and behavior
LO5. Identify ways
6. Tips on how to
enhance one’s
improve personality
personality.

Students are highly encouraged to take advantage of instructor’s consultation hours for help with course work or anything else connected with the
course and their progress.
Date of Effectivity: Revision No.2 Prepared by: Checked by: Approved by:
1st Semester Revision Date Page 4 of 13
SY 2022-2023 August 2022 Maria Amihan T. Panes, DBM-HM Ma. Medalla P. Baliao, MMHM
Ely S. lazaro, DDM
Course Design continuation

Time Course Outcomes Course Content/ Textbook/ Teaching and Assessment


Frame (COs)/ Learning Subject Matter References Learning Task/tool
Outcome/s (LOs) Activities
CO1. Recognize the Unit II: Overview of Rodolfa, Bernardo Synchronous Quiz/Rubric for
Week theories of Personality B. et,al. (2018). online Quiz
3-4 personality Development Leadership & discussions
development and its Personality Group
application to Spiritual Value: Development for Group Reports/Rubric
developing Humility Tourism and Presentations for Oral Outputs
professionals in the Hospitality
tourism and Professionals,
1. The theory of
hospitality industry. Mindshapers Co.,
cognitive development
Inc, Manila. Asynchronous
by Jean Piaget.
activity
LO1. Identify the
2. Erik Erikson’s stages
different theories on Hellriegel, Slocum
of psychosocial
personality (2011). Principles
development.
development. of Organizational
Behavior, South-
3. Psychosexual
LO2. Correlate the Western, Cenage.
development and
different theories in
structural model of
relation to the Other online
personality by Sigmund
development of one’s sources.
Freud.
personality.
CO3. Discuss the Unit III: Rodolfa, Bernardo Synchronous Quiz/Rubric for
Week capacity of the Intellectual attributes B. et,al. (2018). online Quiz
5 human mind to of personality Leadership & discussions
process information Personality Group
for effective Spiritual Value: Development for Group Reports/Rubric
communication and Courage Tourism And Presentations for Oral Outputs
stress management in Hospitality
the workplace. Professionals,
1. The human mind and Mindshapers Co.,
CO11. UN Goals: its capabilities Inc, Manila. Asynchronous
Good health and activity
wellbeing. 2. How information is REFERENCES: Evaluate
processed by the brain. Garcia-Cox, Maria Assignment output/Rubric
LO1. Identify the Gina (2016). Role Play: for Group
intellectual attributes 3. Dealing with stress. Personal Dealing with Presentations
of personality. Development. JFS stress
4. Effective study skills Publishing Presentations
LO2. Explain how for tourism and Services, Manila
information is hospitality students.
processed by the brain. Hellriegel, Slocum,
Principles of
LO3. Demonstrate Organizational
ways on how to deal Behavior, South-
with stress. Western, Cenage
Learning, 2011
LO4. Enumerate the
steps to effective time Other online
management in sources.
meeting deadlines and
improve study skills.
Week 6 Prelim Exam

Students are highly encouraged to take advantage of instructor’s consultation hours for help with course work or anything else connected with the
course and their progress.
Date of Effectivity: Revision No.2 Prepared by: Checked by: Approved by:
1st Semester Revision Date Page 5 of 13
SY 2022-2023 August 2022 Maria Amihan T. Panes, DBM-HM Ma. Medalla P. Baliao, MMHM
Ely S. lazaro, DDM
Course Design continuation

Time Course Outcomes Course Content/ Textbook/ Teaching and Assessment


Frame (COs)/ Learning Subject Matter References Learning Task/tool
Outcome/s (LOs) Activities
Week CO4. Demonstrate Unit IV: Emotional Rodolfa, Bernardo Synchronous Quiz/Rubric for
7 effective ways to Attributes of B. et,al. (2018). online Quiz
manage emotions as Personality Leadership & discussions
future professionals Personality Group Reports/
in the industry. Spiritual Value: Development for Group Rubric for Oral
Flexibility Tourism And Presentations Outputs
LO1. Define the Hospitality
emotional aspects of 1. Emotions and our Professionals,
personality. responses. Mindshapers Co., Asynchronous
Inc, Manila. activity
LO2. Explain 2. Maslow’s Hierarchy
Maslow’s Hierarchy of of Needs. Garcia-Cox, Maria Assignment Evaluate
needs. Gina (2016). Assignment/
3. Ways to self- Personal Assignment: Rubric for
LO3. Enumerate ways actualize. Development. JFS Self-Portrait Assignment
to self-actualize Publishing Draw your
4. Characteristics of Services, Manila different
LO4. Describe the self-actualized people. emotions
characteristics of a Hellriegel, Slocum,
self-actualized person. 5. Kinds of emotions Principles of
and their classifications. Organizational
LO5. Identify the Behavior, South-
kinds of emotions and 6. Controlling emotions. Western, Cenage
discuss how to control Learning, 2011.
these emotions. 7. Handling hurt and
anger. Other online
LO6. Recognized the sources
value of prayers and
reflections on handling
emotions

Students are highly encouraged to take advantage of instructor’s consultation hours for help with course work or anything else connected with the
course and their progress.
Date of Effectivity: Revision No.2 Prepared by: Checked by: Approved by:
1st Semester Revision Date Page 6 of 13
SY 2022-2023 August 2022 Maria Amihan T. Panes, DBM-HM Ma. Medalla P. Baliao, MMHM
Ely S. lazaro, DDM
Course Design continuation

Time Course Outcomes Course Content/ Textbook/ Teaching and Assessment


Fram (Cos)/ Learning Subject Matter References Learning Task/tool
e Outcome/s (Los) Activities
CO5. Correlate the Unit V: Synchronous Quiz/Rubric for
Week moral and spiritual The Moral and TEXTBOOK: online Quiz
8-9 aspects of an Spiritual Aspects of Rodolfa, Bernardo discussions
individual’s Personality B. et,al. (2018). Group Reports/
personality to one’s Leadership & Group Rubric for Oral
personal and Spiritual Value: Tact Personality Presentations Outputs
professional life. Development for
Tourism And
LO1. Identify the moral 1. The different types of Hospitality Asynchronous
and spiritual aspects of values: Professionals, activity
an individual’s  Moral and Mindshapers Co.,
personality. ethical values Inc, Manila.
 Doctrinal values
LO2. Enumerate and  Social Values REFERENCES:
discuss the different  Aesthetic Garcia-Cox, Maria
types of values. Values Gina (2016).
Personal
LO3. Recognize the 2. The right attitudes in Development. JFS
right attitude of the tourism and Publishing
professionals in the hospitality industry Services, Manila
tourism and hospitality
industry. 3. Developing a positive Hellriegel, Slocum,
attitude Principles of
LO4. Illustrate the Organizational
steps in developing 4. Developing assertive Behavior, South-
assertive behavior and behavior Western, Cenage
relate it to tourism and Learning, 2011.
hospitality 5. Philosophies of life
professionals. Worldwide web
6. Theories of
LO5. Define what philosophy
philosophy in life is
and how it affects the 7. Factors influencing
action or behavior of one’s philosophy in life
professionals.
1.
LO6. Enumerate and
discuss the branches
and theories of
philosophy.

Students are highly encouraged to take advantage of instructor’s consultation hours for help with course work or anything else connected with the
course and their progress.
Date of Effectivity: Revision No.2 Prepared by: Checked by: Approved by:
1st Semester Revision Date Page 7 of 13
SY 2022-2023 August 2022 Maria Amihan T. Panes, DBM-HM Ma. Medalla P. Baliao, MMHM
Ely S. lazaro, DDM
Course Design continuation

Time Course Outcomes Course Content/ Textbook/ Teaching and Assessment


Fram (Cos)/ Learning Subject Matter References Learning Task/tool
e Outcome/s (Los) Activities
CO6. Apply the Unit VI: Synchronous Quiz/Rubric for
Week management of the The Physiological and TEXTBOOK: online Quiz
10-11 physiological and Physical Aspects of Rodolfa, Bernardo discussions
physical aspects of Personality B. et,al. (2018). Group Reports/
personality in the Leadership & Group Rubric for Oral
practice of one’s Spiritual Value: Personality Presentations Outputs
profession. Humility Development for
Tourism And
LO1. Discuss the 1. The basics of good Hospitality Modeling
physiological and grooming and proper Professionals, portfolio/
physical aspects of hygiene. Mindshapers Co., Asynchronous Rubric for
personality. Inc, Manila. activity Modeling
2. Taking care of your portfolio
LO2. Identify good hair, face, skin, hands, REFERENCES: Assignment
grooming and proper feet and nails. Garcia-Cox, Maria
hygiene habits. Gina (2016).
3. The importance of Personal
LO3. Develop good exercise and its benefits Development. JFS
habits to contribute to to the well-being. Publishing
overall good grooming. Services, Manila
4.Good grooming
LO4. Recognized the standards for Tourism Hellriegel, Slocum,
benefits of exercise. and Hospitality Principles of
professionals Organizational
LO5.dentify the basic Behavior, South-
information on good 5. The future Western, Cenage
grooming needed by professionals of the Learning, 2011.
future professionals of industry and how they
the tourism and should get ready. Worldwide web
hospitality industry.  Dressing for the
occasion
 Business
wardrobe
 Power dressing
 Applying Make-
up

Week
Midterm Exams
12

Students are highly encouraged to take advantage of instructor’s consultation hours for help with course work or anything else connected with the
course and their progress.
Date of Effectivity: Revision No.2 Prepared by: Checked by: Approved by:
1st Semester Revision Date Page 8 of 13
SY 2022-2023 August 2022 Maria Amihan T. Panes, DBM-HM Ma. Medalla P. Baliao, MMHM
Ely S. lazaro, DDM
Course Design continuation

Time Course Outcomes Course Content/ Textbook/ Teaching and Assessment


Frame (Cos)/ Learning Subject Matter References Learning Task/tool
Outcome/s (Los) Activities
Week CO7. Recognize the Unit VII: The Social Rodolfa, Bernardo Synchronous Quiz/Rubric for
importance of the Aspects of Personality B. et,al. (2018). online Quiz
13 social aspect of Leadership & discussions
personality and how Spiritual Value: Personality Group Reports/
it affects workplace Orderliness Development for Group Rubric for Oral
communication and Tourism And Presentations Outputs
interaction with 1. Body language and Hospitality
different kinds of body movements and Professionals,
people. gestures Mindshapers Co.,
 Greetings Inc, Manila.
LO1. Explain the  Facial Asynchronous
different ways of expressions Garcia-Cox, Maria activity
communication  Eye contact Gina (2016).
through body  Body movements Personal
language, movements Development. JFS
and gestures. 2. Understanding culture Publishing
and how it affects a Services, Manila
LO2. Discuss how person’s social aspect of
cultures affect the personality Hellriegel, Slocum,
social aspects of our Principles of
personality. 3. Getting along well Organizational
with other people Behavior, South-
LO3. Enumerate ways Western, Cenage
on how to get along 4. Communication in the Learning, 2011.
well with other people. workplace
 Communication Worldwide web
LO4. Explain the flow process
of communication in  Communication
the workplace. barriers
 Overcoming
LO5. Enumerate ways
communication
of improving barriers
communication skills.
 Ways to improve
communication
skills
 The use of
effective English
in business
writing
 Building Self-
esteem and Self-
confidence
 How to deal with
inferiority
complex
 Importance of
self confidence
 Ways to develop
self confidence

Students are highly encouraged to take advantage of instructor’s consultation hours for help with course work or anything else connected with the
course and their progress.
Date of Effectivity: Revision No.2 Prepared by: Checked by: Approved by:
1st Semester Revision Date Page 9 of 13
SY 2022-2023 August 2022 Maria Amihan T. Panes, DBM-HM Ma. Medalla P. Baliao, MMHM
Ely S. lazaro, DDM
Course Design continuation
Time Course Outcomes Course Content/ Textbook/ Teaching and Assessment
Frame (Cos)/ Learning Subject Matter References Learning Task/tool
Outcome/s (Los) Activities
LO6. Identify social . 5.Graces and Etiquette Rodolfa, Bernardo Synchronous Quiz/Rubric for
Week graces and etiquette  During B. et,al. (2018). online Quiz
14 necessary for tourism conversations Leadership & discussions
and hospitality  Introduction of Personality Group Reports/
professionals. people Development for Group Rubric for Oral
 During social Tourism And Presentations Outputs
LO7. Demonstrate events Hospitality
ethical behavior and  On Dining Professionals,
follow professional  Business etiquette Mindshapers Co.,
codes of conduct  Etiquette in Inc, Manila.
public places Asynchronous
LO8. Apply the Garcia-Cox, Maria activity
principles of business Gina (2016).
etiquette, protocol and Personal
procedures. Development. JFS
Publishing
Services, Manila

Hellriegel, Slocum,
Principles of
Organizational
Behavior, South-
Western, Cenage
Learning, 2011.

Other online
sources.
Week CO8. Identify the Unit VIII: Rodolfa, Bernardo Synchronous Quiz/Rubric for
15 skills needed for a Leadership in the B. et,al. (2018). online Quiz
leader and discuss Hospitality and Leadership & discussions
how leadership Tourism Industry Personality Group Reports/
works in the business Development for Group Rubric for Oral
setting. Spiritual Values: Tourism And Presentations Outputs
Compassion, Hospitality
LO1. Define and Trustworthiness Professionals,
discuss leadership and Mindshapers Co.,
its styles. Inc, Manila.
1. Introduction to Asynchronous
LO2. Discuss the Leadership Garcia-Cox, Maria activity
leadership needed in Gina (2016).
tourism and hospitality 2. Leadership Styles Personal
industry. Development. JFS
3. Traits of a leader Publishing
LO3. Describe how Services, Manila
leadership skills are 4. Selecting future
developed. industry leaders Hellriegel, Slocum,
Principles of
LO4. Correlate one’s 5.Developing leadership Organizational
role to that of others’ skills Behavior, South-
in the organization. Western, Cenage
Learning,
2. 2011.
LO5.Apply principles 6. Group dynamics and
of group dynamics to Team Building Worldwide web
teamwork and
teambuilding.

Students are highly encouraged to take advantage of instructor’s consultation hours for help with course work or anything else connected with the
course and their progress.
Date of Effectivity: Revision No.2 Prepared by: Checked by: Approved by:
1st Semester Revision Date Page 10 of 13
SY 2022-2023 August 2022 Maria Amihan T. Panes, DBM-HM Ma. Medalla P. Baliao, MMHM
Ely S. lazaro, DDM
Course Design continuation

Time Course Outcomes Course Content/ Textbook/ Teaching and Assessment


Fram (Cos)/ Learning Subject Matter References Learning Task/tool
e Outcome/s (Los) Activities
Week CO9. Apply the Unit IX, Effective Rodolfa, Bernardo
16 concept of guest Guest Relations in the B. et,al. (2018).
Quiz/
service and its Hospitality and Tourism Leadership &
Rubric for Quiz
importance in tourism Industry Personality
and identify the basic Development for
Group Reports/
skills needed in Spiritual Value: Tourism And
Rubric for Oral
dealing with all kinds Patience Hospitality
Outputs
of guests especially Professionals, Synchronous
difficult guests Mindshapers Co., online
1. Effective Guest Inc, Manila. discussions
LO1. Describe the Relations
importance of effective Garcia-Cox, Maria Group
guest relations in the 2.Nature of Guest Gina (2016). Presentations
tourism and hospitality Relations Personal
industry. Development. JFS
3. Guest Relations Skills Publishing
LO2. Apply the needed in the Tourism Services, Manila Asynchronous
principles of good and Hospitality industry activity
customer service. Hellriegel, Slocum,
4. How to handle Principles of
LO3. Identify ethical difficult clients Organizational
behavior in relation to Behavior, South-
client satisfaction. Western, Cenage
Learning, 2011.
LO4. Illustrate how to
handle difficult guests Worldwide web
and guest complaints.
Week CO10. Formulate Unit X: Preparing for Rodolfa, Bernardo Synchronous Quiz/Rubric for
17 career planning goals a career in the B. et,al. (2018). online Quiz
and process Tourism and Leadership & discussions
Hospitality industry Personality
LO1. Create an Development for
impressive resume Spiritual Value: Tourism And Asynchronous
Determination Hospitality activity
LO2. Evaluate own Professionals,
knowledge and skills Mindshapers Co., Resume Writing Job Interview
and identify gaps for 1.Career Planning Goals Inc, Manila. Virtual/
reaching personal and & Process Final Rubric for Final
professional goals. Garcia-Cox, Maria Assessment: Assessment
2. Creating a winning Gina (2016). Virtual
LO3. Illustrate steps on resume’ Personal Job Interview
how to prepare for a Development. JFS
job interview. 3. Preparing for a job Publishing
interview Services, Manila
*Mock/Virtual
interview Hellriegel, Slocum,
Principles of
Organizational
Behavior, South-
Western, Cenage
Learning, 2011.

Week
Mock/Virtual interview FINALS.
18

Students are highly encouraged to take advantage of instructor’s consultation hours for help with course work or anything else connected with the
course and their progress.
Date of Effectivity: Revision No.2 Prepared by: Checked by: Approved by:
1st Semester Revision Date Page 11 of 13
SY 2022-2023 August 2022 Maria Amihan T. Panes, DBM-HM Ma. Medalla P. Baliao, MMHM
Ely S. lazaro, DDM
REFERENCES

Rodolfa, Bernardo B. et,al. (2018). Leadership & Personality Development for Tourism And Hospitality
Professionals, Mindshapers Co., Inc, Manila.

Garcia-Cox, Maria Gina (2016). Personal Development. JFS Publishing Services, Manila

Hellriegel, Slocum, Principles of Organizational Behavior, South-Western, Cenage Learning, 2011.

Other online Sources

Grading System

TRANSMUTATION TABLE
Attendance, Assignment, 98-100 1.0
Reporting 15% 95-97 1.25
Quizzes 25% 92-94 1.5
Prelim 15% 89-91 1.75
Midterm Exam 20% 86-88 2.0
Final Exam/Assessment 83-85 2.25
(Virtual Interview) 25%
80-82 2.5
77-79 2.75
75-76 3.0
Total 100% Below 75 5.0

The Dr. Lucio C. Tan College of Hospitality Management Standard of Academic Integrity

In consonance with the University’s vision of Exemplary Christian Education for Life (EXCEL), in support of her
objective to produce graduates who demonstrate Christian character and of the College’s educational objective to produce
alumni who exhibit ethical values and professionalism, the College enjoins all students to pursue scholarly activities in an
honest, ethical and moral way. Specifically, they are expected not to commit nor tolerate acts such as, but not limited to
cheating, plagiarism, falsification, forgery, bribery or misuse of university resources which undermine academic integrity.

(When a student is suspected of cheating, plagiarism, falsification, and/or other forms of academic dishonesty,
appropriate disciplinary action may be taken after due process.)

Statement of Commitment

As a student of the CPU The Dr. Lucio C. Tan College of Hospitality Management, I recognize that I am a part of
a community that espouses Christian values, academic excellence and highest level of professionalism. I therefore commit
myself to support these quality policy and uphold to the best of my ability, the CHM Standard of Academic Integrity. I
will claim ownership only for work output which is truly my own; I will give appropriate credit where credit is due; I will
use resources provided with care; and I will choose to be fair and honest in all of my dealings.

____________________________________
Signature over Printed Name of Student

_________________
Date

Students are highly encouraged to take advantage of instructor’s consultation hours for help with course work or anything else connected with the
course and their progress.
Date of Effectivity: Revision No.2 Prepared by: Checked by: Approved by:
1st Semester Revision Date Page 12 of 13
SY 2022-2023 August 2022 Maria Amihan T. Panes, DBM-HM Ma. Medalla P. Baliao, MMHM
Ely S. lazaro, DDM
CLASSROOM RULES & REGULATIONS

1. Absences. Absences are counted starting with absence from the first day of synchronous class for the semester. A
student is required to be present in the synchronous sessions. A student maybe dropped from the subject if he/she
has been absent for 50% of the total number of synchronous sessions. For students who are unable to attend the
synchronous session, the student must notify the teacher through Canvas, e-mail. Messenger, SMS or any
available means of communication. A material equivalent to the session will be provided to the students in
possible media such as but not limited to: recorded synchronous session that can be accessed in a later date;
electronic materials (lecture notes and its equivalent); and printed materials that can be mailed to the student.
2. Make-up Works. Make-up works are only possible on major exams. Make sure the reason for not taking exams
on time is acceptable (e.g. illness, family emergency), and is supported by valid proof. You will not be allowed to
take make-up exams without excuse slips or exam permits.
3. Accessibility. Everyone has the equal right to be educated efficiently and comfortably. Students with disabilities
are encourage to discuss their individual needs and accommodations (e.g sitting in front for those with visual or
hearing problems, objection to colored visual aids for the color blind)
4. Plagiarism. Don’t copy material (e.g. text, images, source codes, videos for presentations) from any website or
printed materials such as books, and submit them as if they were your own work. Always cite your sources. Not
doing so is unethical, and is a formvof academic dishonesty. If you borrow someone else’s idea, and rephrase
them with your own words, it’s still not your idea, and you should still cite your sources.
5. Academic Dishonesty. All forms of dishonest work will have corresponding sanctions.
6. Collaboration. You are encouraged to do group study since it is usually more effective than studying alone.
However, try to do homework and individual laboratories by yourself first. After all, you’re all by yourself during
exams. If you’re stuck for 30 to 45 minutes or so, get help from your classmates, and make sure to acknowledge
them in your deliverable. This will not affect your grade, but it’s the professional and polite things to do. Strictly
no collaboration of any form during quizzes and major exams(obviously). Likewise, asking other people to do
your work is not considered as a collaborative effort, but is a form of academic dishonesty.
7. Group and Individual Grade. For group work, The grade applies to all members. However peer evaluation is
required to assess each members’ contribution to the group output. Individual task will be graded individually
based on the quality of outputs.
8. Deadlines. Deliverables not submitted on or before the deadline due to unacceptable reasons (e.g. poor time
management) will not be considered for giving incomplete grade. Late work will receive a 10% deduction for
each day late after the deadline, not including weekends and holidays. In a way you’ll receive a zero if your work
is 10 days late, since you’ll be having a 100% penalty.
9. Dress Code. Students must attend their synchronous classes following the university guidelines on dress code or
the college schedule of uniform.
10. Examinations. Follow online instructions on how to answer examinations.
11. Calculators. The use of calculators during examinations will be determined by the teacher of a particular subject.
12. Cellular Phones and other Electronic Gadgets. Cellular phones and other electronic devices with
communication and/or storage capabilities such as smart phones, tablet PC, smart watch , portable
audio/video/gaming devices among others are strictly prohibited during examinations.
13. Faculty Attendance. Late (15 minutes after the second bell) and absent faculty member must be reported
immediately to the Office of the Dean.
14. Graduating student who did not comply with the requirement/s of the subject/s enrolled in will be given a mark
of INC and they will be required to re-enroll the subject.
15. Laboratory Safety. Laboratory activities are delivered online through various availbale media, e.g. video, live
demonstration. Unless required by the teacher and for safety purposes, DO NOT ATTEMPT to replicate/conduct
the experiment outside the University premises.
16. For complaints and/or suggestions, email us at chmsec@cpu.edu.ph .

Students are highly encouraged to take advantage of instructor’s consultation hours for help with course work or anything else connected with the
course and their progress.
Date of Effectivity: Revision No.2 Prepared by: Checked by: Approved by:
1st Semester Revision Date Page 13 of 13
SY 2022-2023 August 2022 Maria Amihan T. Panes, DBM-HM Ma. Medalla P. Baliao, MMHM
Ely S. lazaro, DDM

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