Professional Documents
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Softskill Training
Softskill Training
COMMUNICATION 101
HOW YOU CAN MAKE THE DIFFERENCE?
We all have attitudes and beliefs about brands based on our experiences. The strongest brands
are:
Think of
Yourself as a
Product Powerful Authentic Consistent Visible Valuable
The same qualities apply to personal brands.
What is your current brand? (Ask Yourself…)
Seek Feedback!!!!
How Do You strengthen your brand?
• Education
2 Get involved in cross-functional projects.
Client (External)
Dress Code Approach
Barriers in Communication
that have to do with the COMMUNICATOR that have to do with the RECIEVER
• Unwillingness to say things differently • Selective Perception
• Unwillingness to relate to others differently • Unwillingness to Change
• Unwillingness to learn new approaches • Lack of Interest in the Topic/Subject
• Lack of Self-Confidence • Prejudice & Belief System
• Rebuttal Instincts
• Lack of Enthusiasm • Personal Value System
• Voice quality • Here-and-Now internal & external factors
• Disagreement between verbal and non-
verbal messages
• Negative Self Image EXTERNAL Barriers
• Lack of Feedback • Environment
• Lack of Motivation and Training The venue
• Language and Vocabulary Level The effect of noise
• Lack of Self Awareness Temperature in the room
• Other People – Status, Education
• Time
Effective Communication
TYPES OF BODY LANGUAGE
7% WORDS Remember that you are dealing with “PEOPLE”
38% PARALINGUISTIC
The way in which something is said - the accent,
tone and voice modulation is important to the
listener.