HPE Insight Remote Support 7.10 Release Notes

HPE
Insight Remote Support

Software Version: 7.10
Release Notes
Document Release Date: September 2020

Software Release Date: March 2019
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HPE Insight Remote Support 7.10: Release Notes Page 2 of 98

Contents
Preface 7
Document purpose and audience 7
Product overview 7
Related documents 8
Document revision history 8
Sign up to receive Insight Remote Support communications 9
Support information 9
What is new with Insight Remote Support 7.10 10

New functionality 10
New product support 11
Content Level Update 7.10.0.123 11
Patch release 7.10.0.142 14
Overview 15
Product architecture 16
What is a service event 16
What access level is required 16
Product support 17
Supported Insight Remote Support versions 17
Installation process and prerequisites 18

Installation management and software updates 18
Content Level Updates 18
Application Patch 18
Manual Software Updates 18
Installation directory 19
Connectivity prerequisites 19
Hosting Device prerequisites 21

Supported Hosting Device hardware 21
Minimum and recommended Hosting Device specifications 22
Number of Monitored Devices supported 23
Configuration Collection capabilities 23
Supported Hosting Device operating systems 26
Supported Microsoft Windows operating systems 26
Virtualization operating system support 27

Software prerequisite 28
.NET Framework requirements 28
Access requirements 28
Supported Web browsers 29
HPE Servers 29
HPE ProLiant Gen10 servers 29
HPE ProLiant Gen8 and Gen9 servers 31
Microsoft Windows support 36
Linux support 37
VMware ESX and ESXi support 39
Microsoft Hyper-V support 39
HPE Edgeline systems 40
HPE ProLiant G7 and earlier servers 41
Linux support 44
VMware ESX and ESXi support 44
Citrix XenServer support 45
Microsoft Hyper-V support 45
HPE Integrity servers 46
HP-UX support 47
HP-UX machine check abort automatic analysis capabilities for HP-UX 11i v3 48
Linux support 48
OpenVMS support 50
HPE Superdome systems 50
Superdome Flex 51
Linux support 51
VMware vSphere support 51
Oracle Linux/Oracle UEK support 52
Oracle VM support 52
Integrity Superdome X 52
Linux support 52
VMware vSphere support 53
Integrity Superdome 2 54
HP-UX support 54
HPE BladeSystem Enclosures 55
HPE Virtual Connect Modules 56
HPE Fusion IO Accelerator 56
HPE 9000 servers 57
HPE NonStop server systems 58
NonStop Hosting Device hardware requirements 58
HPE AlphaServer systems 59

OpenVMS support 59
Tru64 UNIX support 59
Non-HPE servers 60
HPE Storage 61
HPE P6000 Enterprise Virtual Array systems 61
HPE StoreVirtual storage (formerly P4000 SAN Solutions/LeftHand storage) 62
HPE P2000/MSA storage 65
HPE StoreAll storage (formerly HPE IBRIX storage) 67
HPE StoreEasy storage (formerly Network Storage Systems) 68
HPE Storage Blades 69
HPE Virtual Library Systems 70
HPE StoreEver Tape Libraries 70
HPE Tape Blades 71
HPE StoreOnce Backup (D2D) 72
HPE XP/P9000 Disk Arrays 73
HPE 3PAR StoreServ Storage 74
HPE Secure Key Manager 74
HPE Enterprise Secure Key Manager 74
HPE StoreFabric (formerly SAN Fibre Channel switches) 75

HPE B-series Fibre Channel switches 75
HPE C-series Fibre Channel switches 77
HPE H-series Fibre Channel switches 77
M-series switches 77
HPE Networking switches 78
HPE ProVision-based switches (formerly E-Series/ProCurve) 78
Aruba switches 79
HPE Altoline switches 80
HPE Comware-based switches (formerly A-Series or H3C/3Com) 80
Mellanox InfiniBand switches 82
Intel Omni-Path switches 82
HPE Networking routers 83
HPE Solutions 84
Rack and Power 86
HPE Rack-mountable and Tower Uninterruptable Power Systems 86
Management platform integration 87

HPE SNMP Service Event Adapter 87
HPE OneView 87
What happens if HPE OneView registers a device already monitored by Insight RS? 87
HPE Insight Online integration 89

Issues and suggested actions 90
Chrome browser version 53.0.2785.116 JavaScript errors 90
HPE ProLiant Gen8 servers are displayed by their serial number 90
HPE Authorized Channel Partner default settings may not be retained 90
Service events display an incorrect timestamp in the Insight RS Console 91
A device appears without a discovery taking place 91
Unexpected device discovery 91
Duplicate records created in Insight Online when the same device is discovered twice 91
Multiple location ID and partner configured 92
Cannot log on to the Insight RS Console as an Administrator 92
HPRSMain service fails to start after upgrade 93
Command View for Tape Libraries device displays an error icon 94
WMI Mapper fails to start 94
HPRSMAIN service shutdown error 94
McAfee BSOD issue 95
Appendix A: Updating existing Insight RS installations 96

Upgrading from previous versions of 7.x 96
Upgrading from version 5.x 96
Port adjustments needed 97
Appendix B: Event Log Monitoring Collector 98

Preface
Preface
Document purpose and audience
This document lists the minimum hardware, software prerequisites and supported products for installing and
running the HPE Insight Remote Support 7.10 software.
Only products running the supported operating system versions with the specified prerequisites are eligible for
support from Hewlett Packard Enterprise. By default, any unspecified products or operating system versions
not listed in this document are considered to be unsupported.
If unspecified combinations of products and operating systems are configured to operate with the Insight
Remote Support 7.10 solution, HPE will not support them or guarantee that they will work correctly or that
they do not negatively affect its operation.
See www.hpe.com/services/getconnected for more details.
This document is intended for HPE customers, HPE Authorized Partners, and HPE account teams. This
document is intended to guide both HPE customers and HPE support personnel through the installation and
configuration of Insight RS.
Product overview
Insight RS is a software solution that enables reactive and proactive remote support to improve the availability
of supported servers, storage systems, and other devices in your data center. Insight RS relies on several
HPE components and communication between various software applications within the customer enterprise
and between the customer enterprise and HPE to deliver support services. Software components may be
installed on the Hosting Device or on monitored devices depending on their purpose.
For more information about Insight RS, go to: www.hpe.com/services/getconnected.
Important: To configure Insight RS correctly, it is essential that you read this document thoroughly
before proceeding with the installation of Insight RS.

Preface
Related documents
For additional Insight RS documentation, go to: www.hpe.com/info/insightremotesupport/docs.
l HPE Insight Remote Support Release Notes
This document provides product details and information about which monitored devices and Hosting
Devices are supported for use with the Insight RS solution.
l HPE Insight Remote Support Quick Installation Guide
This document provides a checklist for installing and configuring Insight RS.
l HPE Insight Remote Support Installation and Configuration Guide
This document provides detailed information about installing and configuring Insight RS.
l HPE Insight Remote Support Monitored Devices Configuration Guide
This document provides information to configure the devices that will be monitored by Insight RS.
l HPE Insight Remote Support Security White Paper
This document provides an overview of the security features available in Insight RS.
l HPE Insight Remote Support Upgrade Guide
This document provides information about upgrading Insight RS to version 7.10.
l HPE Insight Online Getting Started Guide
This document provides information about the prerequisites for using HPE Insight Online, and explains how
to use Insight Online to manage your company’s HPE devices, contracts and warranties.
Document revision history

Edition Software Version Publication Date Change Summary
1.10 7.10 September 2020 Update for Content Level Update 7.10.0.154.
1.9 7.10 August 2020 Update for Content Level Update 7.10.0.144.
1.8 7.10 May 2020 Update for Content Level Update 7.10.0.142 and
Patch 7.10.0.142.
1.7 7.10 March 2020 l Update OS support list for HPE Superdome Flex
systems.
l Add HPE FlexFabric 5710 Switch Series.
1.6 7.10 February 2020 Add HPE ProLiant DL385 Gen10 Plus and
HPE ProLiant DL325 Gen10 Plus Server support.
1.5 7.10 November 2019 Add C-Track XP8 storage support.
1.4 7.10 October 2019 Update for Content Level Update 7.10.0.127.
1.3 7.10 July 2019 Update for Content Level Update 7.10.0.123.

Preface
Edition Software Version Publication Date Change Summary
1.2 7.10 June 2019 l Update supported Hosting Device VMware

operating system versions.
l Update memory requirements for Insight RS
Hosting Device.
1.1 7.10 April 2019 Increase memory requirements for Insight RS Hosting
Device.
1.0 7.10 March 2019 Initial release.
Sign up to receive Insight Remote Support

communications
The HPE Insight Remote Support product team uses HPE’s Support Communication process to
communicate important news such as Engineering Advisories, Customer Advisories, Engineering Notices,
and Customer Notices.
To sign up to receive Support Communications using HPE Subscribers Choice, go to:
www.hpe.com/software/swupdatealerts.
When you subscribe, search for Insight Remote Support.
Support information
HPE recommends you consult the Insight RS documentation to resolve issues. The documentation is
designed to guide you through a successful installation and configuration. However, if you need further
support for Insight RS, help is available through HPE local Response Centers. For contact details, go to:
www.hpe.com/us/en/services/get-connected.html#tehnical.
Before contacting support, you can check if your issue has a solution available. Note that a valid contract and
HPE Passport log on is required to view issue solution documents.
To view Insight RS issue solutions, complete the following steps:
1. Go to www.hpe.com/support/hpesc.
2. In the search field, type Insight Remote Support and click the product name in the suggested results.
3. Click the Documents tab and use the filters to narrow the results to support information, advisories, and
notices.

What is new with Insight Remote Support 7.10
What is new with Insight Remote Support

7.10
New functionality
l Add an optional password to the “rsadmin load/unload” CLI
l Include credentials in the information processed by the load/unload CLI command using the
encrypt/decrypt options.
l Add password and encryption to the outputted file (since it now contains credentials).
l Add support for Solutions.
l Provide a method to manually delete events
l Insight RS users with Administrator privileges can remove messages. Users with Operator privileges
do not have this access.
l Delete All applies to Filtered events on the page.
l Selected events will be removed from the display as well as Insight RS databases.
l There is no "undo" capability for this action.
l Provide notification in message board of remote disable of client
l “Hosting device is enabled/disabled” message in the message board and hosting device Health section.
l Email notification is sent if you enabled email adapter.
l Add AMS warning in Insight RS UI for ProLiant Gen8/Gen9/Gen10+ servers using RIBCL protocol.
l Provide security enhancements.
l Include additional email addresses in service event
l Include the “Additional Email Addresses” field with the customer information when sending events back
to the Support Automation datacenter.
l Add to rsadmin config command the ability to enable or disable specific ciphers to maintain Hosting Device
compliance with security mandates
l Include disableCipher, enableCipher, and showAvailableCiphers options.
l Notify users when devices are removed from collection schedules
l When a device becomes out of warranty or support contract, it is deleted from the collection groups it is
associated with.
l Adds a message in the message board informing user that the device was removed from collection due
to support expiration.

New product support

The Insight Remote Support 7.10 release supports the following new products for monitored devices in
addition to all of those added in previous versions of Insight RS including all of the Content Level Updates.
Table 3.1 New product support introduced with Insight Remote Support 7.10
HPE Servers l HPE Superdome Flex RHEL 6.10, 7.5
l HPE rx2800 server/BL8x0c VSI OVMS TCP/IP stack (v10.5)
HPE Storage l HPE StoreEver MSL 3050

l HPE StoreFabric SN6620C
l HPE MSA GL225 Firmware Update
l HPE StoreEasy File Controller
Content Level Update 7.10.0.123

The following products are supported when the Content Level Update 7.10.0.123 software package is
installed. See the "Content Level Updates" on page 18 section for details.
Table 3.2 New product support introduced with Content Level Update 7.10.0.123
HPE Servers l HPE XL170r Gen10 Server for HPE BlueData EPIC Software
l HPE XL190r Gen10 Server for HPE BlueData EPIC Software
l HPE XL270d Gen10 Server for HPE BlueData EPIC Software
l HPE Apollo r2600 Gen10 24 SFF Chassis for HPE BlueData EPIC Software
l HPE Apollo 4200 Gen10 LFF Server for HPE BlueData EPIC Software
l HPE ProLiant DL160/DL180 Gen10 Servers
l HPE Apollo and ProLiant Servers:
l VMware 6.7 Update 1, Update 2
l RHEL 8.0
l SLES 15
l Windows Server 2019
HPE Storage l HPE CVTL v5.6

l HPE StoreFabric SN6010C 12-port 16Gb FC Switch firmware update
HPE Solutions l Updates for HPE Proliant for Azure Stack

l Updates for HPE ConvergedSystem 750


HPE Servers l HPE ProLiant DX360 Gen10 Server
l HPE ProLiant DX380 Gen10 Server
l Updated Support for HPE Superdome X
l RHEL 7.6 Operating System support
l InfiniBand Support with SLES 12 SP2
HPE Storage l HPE StoreEasy 1660 Expanded Storage

l Enhanced support for the following HPE StoreEasy Storage devices:
l Storage File Controller
l Storage Performance File Controller
l StoreEasy 1450 Storage
l StoreEasy 1650 Expanded Storage
l StoreEasy 1660 Performance Storage
l StoreEasy 1860 Performance Storage
l StoreEasy 3850 Gateway Storage
l StoreEasy 3850 Gateway Storage Blade


HPE Servers l HPE ProLiant MicroServer Gen10 Plus
l HPE Apollo 2000 Gen10 System
l HPE ProLiant DX170r Gen10 Server
l HPE ProLiant DX190r Gen10 Server
l HPE Apollo 6500 Gen10 Systems
HPE Storage Insight RS supports this software:

l HPE StoreEver Data Verification Software (CVTL 5.7)
HPE Storage Switches l HPE M-series 2XXX switches ONIE and DC version Switches
l HPE M-series 3700 Switches
HPE Rack and Power l HPE R1500 G5 UPS
HPE Solutions Insight RS supports this software stack:

l HPE ProLiant for Microsoft Azure Stack Hub

HPE Servers l HPE Apollo 2000 Gen10 Plus systems:
l HPE ProLiant XL225n Gen10 Plus servers
l HPE ProLiant DX4200 Gen10 servers
l HPE ProLiant m750 Server Blades
l HPE ProLiant e910 Server Blades
l HPE Superdome X:
l SLES 15 SP1
l HPE Superdome Flex (latest firmware)
HPE Storage l HPE StoreEver Data Verification Software (CVTL) versions 5.7, 5.8 and 5.9
l HPE StoreEasy 1460/1560/1660/1860 (processor refresh)


HPE Servers l HPE ProLiant DX385 Gen10 Plus Server
HPE Storage l MSA 1060 Storage

l MSA 2060 Storage
HPE Storage Switches l HPE SN6630C 32Gb FC Switch

l HPE SN6630C 32Gb 96-port/48-port 32Gb SFP+ Fibre Channel Switch
l HPE SN6630C 32Gb 96-port/48-port Fibre Channel Switch
l HPE SN6630C 32Gb 96-port/96-port 32Gb SFP+ Fibre Channel Switch
Patch release 7.10.0.142

This is a general release patch that enables the following features:
l Enabled iLO Integrated Management Log (IML) mode in Insight RS.
l Added an rsadmin command to enable ProLiant-only discovery in an environment.
This patch is available through Insight RS Software Updates in the Insight RS Console.

Overview
Overview
This document is the Release Notes for the Insight Remote Support 7.10 software, which is a remote support
solution that is scalable to meet your needs and all of the capabilities and product coverage found in Insight
Remote Support Standard. See "Updating existing Insight RS installations" on page 96 for more details.
Insight Remote Support 7.10 supports HPE servers, storage, and networking devices, providing you with the
following features and benefits:
l Automatically discovers and checks devices on your network to be monitored ahead of the installation
l Installed on your Windows Hosting Device or VMware®, Citrix or Hyper-V virtual guest and easily
configured to monitor your environment
l Quicker and easier to install than any of the previous versions of Insight Remote Support
l Scalable to support up to 3,500 devices (see Number of Monitored Devices supported section for details)
l 24x7 real-time hardware event monitoring and secure Internet event submission help you identify and
prevent potentially critical problems for your environment
l Automatic service request submission saves time monitoring and reporting issues
l Intelligent analysis of issues provides faster restoration of your monitored devices to operational status
l Collection of configuration information from your monitored devices to help HPE resolve problems more
quickly and accurately. No business information is collected from monitored devices
l HPE may need to collect contact details such as name, phone number and email address relating to device
administrator and/or device contact in case a response from HPE is required to affect a repair or to
recommend a configuration change to avoid potential downtime. HPE processes personal data according
to the HPE Global Master Privacy Policy and HPE Privacy Statement
l HPE or your Authorized Channel Partner can propose recommendations that may improve your
environment if you give HPE specific permission to do so
l Optional, integration HPE Insight Online is available
l Retains all configurations during upgrade for existing Insight RS customers (see "Updating existing Insight
RS installations" on page 96 for details)
l Insight RS Console and user documentation localized into ten languages: English, German, Spanish,
French, Italian, Brazilian Portuguese, Russian, Japanese, Simplified Chinese, Korean
Insight RS checks every device's warranty and contract to make sure it has a valid HPE warranty or contract.
If a device has no HPE warranty or contract, the monitoring health indicator in the Insight RS Console will be
red. If this is red, then no service events will be analyzed or sent to HPE.
See "Updating existing Insight RS installations" on page 96 for information about upgrading to Insight
RS 7.10.
For more details about Insight RS, see www.hpe.com/services/getconnected.

Overview
Product architecture
Insight Remote Support leverages a distributed architecture that is divided into two types of systems: Hosting
Device and Monitored Device.
l Hosting Device: This is a Windows ProLiant server or Windows virtual guest on a VMware, Citrix or
Hyper-V virtual machine that hosts the Insight Remote Support application and initiates all central remote
support operations. This includes the collection of events and configuration information from the monitored
devices, and transmission of this information securely to HPE for fast and effective problem resolution.
l Monitored Device: These are the supported hardware devices that are monitored for hardware events and
from which configuration information is collected. The events and collections are gathered by the Insight
Remote Support application on the Hosting Device and then securely transferred to HPE. Response from
HPE or your preferred HPE Authorized Channel Partner will be delivered in line with the warranty or
contractual support agreement purchased for the device reporting a failure.
What is a service event

Insight RS monitors a customer’s hardware environment for service events that require action from the
Service Provider (HPE Channel Partner and/or HPE services team) or customer. For the most part,
actionable service events require replacing a failed Field Replaceable Unit (FRU) or Customer Replaceable
Unit (CRU) in the monitored hardware. Non-actionable events are filtered out, and actionable service events
are forwarded to HPE. Insight RS monitors hardware for hard failures from a major component on the
hardware such as CPU, disk, memory, and power supply, and these will trigger a service event
communication to HPE. In addition, Insight RS monitors hardware for soft errors, and in some instances,
when the number of soft errors exceeds a specific threshold, an event is sent to HPE. Local only events such
as power failures, which are non-actionable by HPE, may also appear in the Insight RS Console so that
customers can resolve the issue. Further details regarding what classifies as an actionable service event is
HPE confidential information.
What access level is required

You must have administrative rights to Microsoft Windows on the Hosting Device to install and configure
Insight RS. For more information, see "Access requirements" on page 28.
After installation you can configure Insight RS to use Active Directory for access if desired. For more
information, see the HPE Insight Remote Support Installation and Configuration Guide.
Important: The rsadmin command is a powerful tool that can be used to manage the Insight RS
application. The rsadmin command is executable by any local users on the Hosting Device. HPE
recommends that you restrict access to the Hosting Device to only authorized users to prevent
unwanted changes to the Insight RS configuration on the Hosting Device.
Important: Insight RS requires administrator access to the monitored devices. Discovery and
collections require privileged access in order to retrieve information about the monitored devices.

Overview
Product support
It is always advisable that you read the Insight Remote Support Installation and Configuration Guide before
installation. This document is designed to help and guide you through a successful installation and
configuration. However, if you need further support for Insight Remote Support then this is available through
your local HPE Response Center. Please refer to www.hpe.com/services/getconnected, where you will find a
wealth of information on Insight Remote Support. This includes access to FAQ's, peer to peer forums, and the
contact details of HPE Support.
Before contacting support, you can check if your issue has a solution available. Note that a valid contract and
HPE Passport log on is required to view issue solution documents. To view Insight RS issue solutions,
complete the following steps:
1. Go to www.hpe.com/support/hpesc.
2. In the search field, type Insight Remote Support and click the product name in the suggested results.
3. Click the Documents tab and use the filters to narrow the results to support information, advisories, and
notices.
Supported Insight Remote Support versions

The support policy is to support the current and the previous version of the Insight Remote Support solution
and its software components. To this end, HPE strongly advises that customers always upgrade to the latest
Insight Remote Support version and its components when made available through the embedded software
update capability.

Installation process and prerequisites

Installation management and software updates
The latest Insight Remote Support software is always available for download from HPE Software Depot. All
subsequent updates will continue to be managed as you have defined during installation, but can be altered
through the Administrator Settings → Software Updates page. HPE always recommends installing the
latest software available by enabling the Automatically Download and Install option from the Automatic
Update Level drop-down list to benefit from the latest features and product support.
Content Level Updates

Insight Remote Support 7.10 includes a feature to be able to introduce new product support and new intelligent
analysis rules on a regular basis. These updates, where just these capabilities are updated, are known as
Content Level Updates and are made available through the Administrator Settings → Software Updates
page. The CLU package is not a mandatory update. Only apply the CLU package if you need support for the
devices listed for the CLU release in "What is new with Insight Remote Support 7.10" on page 10.
Content Level Updates (CLUs) are provided as additional content to a current release and are always
incorporated into the next release. If available, Content Level Updates are automatically applied to a new
installation of a release and when two or several subsequent CLUs are made available, the latest version will
automatically include any of the previous Content Level Updates.
If you have your Automatic Update Level set to Automatically Download and Install, the CLU update will
install without intervention. If you do not have the Automatically Download and Install Automatic Update
Level set, you will have to manually apply the CLU update.
Application Patch
Known issues are addressed with an Application Patch to a current release when required via the embedded
software management capability. These updates are also incorporated into the next release of Insight Remote
Support.
Manual Software Updates

Insight Remote Support 7.10 offers optional manual software updates. This is applicable for customers, who
have very specific requirements for controlling the source of any software in a production environment, it is
possible to download and store a particular version of Insight Remote Support and disable the automatic
software updates.
Important: HPE strongly recommends that manual software updates are not enabled for any
customer who does not have a legal or strong audit requirement to do so, since updates enable HPE
to automatically supply new software components that contain new product support, improved
capabilities and fixes for any known issues including security. Also, manual software updates to
these systems will require a re-installation of a new Software Depot image of all the components
(configuration details are retained) rather than just accepting the new software made available
through the embedded software management capabilities.

Patch and Content Level Update versions of Insight Remote Support are not made available for download and
install from HPE Software Depot. The intermediate updates that address known issues (Application Patch)
and that add new device coverage (Content Level Updates) are only made available via the embedded
software updates capability. These are included in the next version for those wishing to do manual software
updates.
Installation directory
Insight Remote Support 7.10 can be installed in a location other than the default directory (C:\ drive). This
includes the default location for program files, configuration files, database files, and log files.
Note: Installation directories must be seen by Microsoft Windows as local drives and not network
drives. Insight RS cannot be executed from a single shared disk by multiple computers.
Multi-byte character input is fully supported within the Insight Remote Support 7.10 software.
If you encounter any problems during installation, view the installation log file, located in the following location:
C:\ProgramData\HP\RS\LOG\rsinstall.log
This is the default file location, and it will be different if you chose a different log file location during installation.
Note: The C:\ProgramData folder is a hidden folder, so you may need to set your folder options to
show hidden folders.
Connectivity prerequisites
Make sure that the correct firewall openings are configured to allow communication with HPE. Insight Remote
Support communicates over HTTPS/443 to submit incidents to and retrieve entitlement information from HPE
Support. HPE strongly recommends configuring only the alias, see Required firewall setting below.
Table 3.7 Required firewall setting
Alias Protocol Description
Firewall api.support.hpe.com HTTPS Used by the Insight Remote Support software to submit incidents
Setting to and retrieve contract and warranty information from the HPE
data center
You must open port 7906 on the Hosting Device to access the Insight Remote Support components on the
Hosting Device from other systems inside of the same network. Also make sure that Windows firewall allows
the connection to port 7906.
For a complete list of ports used by Insight RS, see the HPE Insight Remote Support Security White Paper at
www.hpe.com/info/insightremotesupport/docs.
See the "Port adjustments needed" on page 97 section for required port adjustments when upgrading Insight
Remote Support.

Important: IPv4 networking protocol is the only supported version. Currently, IPv6 is not supported
and needs to be disabled on the Hosting Device.
The Hosting Device requires a static IP address. Dynamic IP addresses are not supported.
Changing the static IP address of the Hosting Device after Insight RS installation is not supported
and requires reinstallation of Insight RS.
Network Address Translation (NAT) is not supported for communications between the Hosting
Device and monitored devices.
To communicate with monitored devices that use SNMP, the Hosting Device must have SNMP installed and
enabled, and the SNMP Trap Service Startup Type must be set to Automatic.

Hosting Device prerequisites

The Insight Remote Support software requires that the Hosting Device is an HPE ProLiant server running
Microsoft Windows, to allow the monitoring of itself, since this device is critical for the management and
monitoring of your whole IT infrastructure. The Hosting Device can also be installed in a Windows virtual
guest on a VMware, Citrix or Hyper-V virtual machine on a supported HPE ProLiant server.
In addition, the Hosting Device needs to monitor itself for potential problems. This requires the installation and
configuration of the appropriate HPE Insight Management Agents or HPE Insight Management WBEM
Provider. Refer to the "HPE ProLiant G7 and earlier servers" on page 41 section for more details.
Although it is not mandatory, HPE strongly recommends that the Insight Remote Support Hosting Device is
covered by a valid warranty or HPE support contract obligation. The Hosting Device is a critical component of
this solution so keeping it in a healthy condition is of prime importance to ensure effective monitoring.
The Hosting Device can monitor a maximum of 3,500 devices (see "Number of Monitored Devices supported
" on page 23). To monitor more than 3,500 devices, you can set up multiple Hosting Devices in your
environment. However, to avoid duplicate reporting of events and data, make sure you do not monitor the
same device by multiple Hosting Devices.
Operating system and hardware model support are specific to the Hosting Device as follows.
Supported Hosting Device hardware

HPE Insight Remote support is supported only on HPE ProLiant servers:
l For up to 2,500 devices, any HPE ProLiant G4 or above (x64 system) with at least 4 CPU cores and with
Insight Management Agent or WBEM Provider support
l For 2,500 to 3,500 devices, any HPE ProLiant G7 or above (x64 system) with at least 4 CPU cores and
with Insight Management Agent or WBEM Provider support
Refer to the "HPE ProLiant G7 and earlier servers" on page 41 section below for more details of Insight
Management Agent or WBEM Provider support.
Note that ProLiant Gen8 MicroServers are supported as Hosting Devices.
Important: iLO port sharing is not supported on a ProLiant Gen8 or later Hosting Device.
Important: ProLiant 100 Series servers, with the exception of the ProLiant G6 1x0 Series servers,
are not supported as a Hosting Device to host Insight Remote Support since they do not offer a
diagnostic agent to monitor themselves.
ProLiant 1x5 series servers are not supported as they do not have any diagnostic agent support to
monitor themselves.

Minimum and recommended Hosting Device

specifications
The Hosting Device should be a Microsoft Windows ProLiant server that meets the following specifications in
order to ensure that it performs and is available at a high level.
A large variety of Microsoft Windows ProLiant servers can be used as a Hosting Device for this purpose,
dependent on the size of monitored and managed environment.
This section provides guidance that would make any particular Windows ProLiant model and configuration
suitable or not beyond the operating systems and hardware platforms described above.
The section below provides some examples of Hosting Device server specifications compared to the number
of devices that are required to be monitored. The specification can be affected by a number of factors:
l The type and power of the Windows ProLiant server selected
l The number of devices monitored and managed
l If the Hosting Device is also being used for other optional management applications
l Any application sharing the same Hosting Device
Hence, it is not possible to give exact advice on which specification will be required. If performance
degradation is observed, it is likely that the server may need to be compared to the following
recommendations outlined below.
If problems are being encountered, you will be required to meet the minimum requirements in order to gain
HPE support. Not meeting the minimum specification can cause the solution not to load, to stop or to have
significant performance degradation.
The following tables outline the minimum and recommended Hosting Device specifications based on the
results of HPE's quality assurance and performance testing for specific environments.
Since a large variety of Windows ProLiant servers can be used as a Hosting Device and processor speed
alone does not indicate the power of a server, the following sizings are examples of recommended
configurations according to the size of the monitored environment.
Table 3.8 Hosting Device sizing requirements based on number of managed devices
Memory Size Free Disk Space
Up to 50 devices Minimum 8 GB for new installations 2 GB during a new full installation

Recommended 12 GB 24 GB for operation1
Up to 500 devices Minimum 12 GB for new 2 GB during a new full installation

installations
24 GB for operation1
Recommended 16 GB
Up to 2,500 Minimum 16 GB for new 2 GB during a new full installation

devices installations
64 GB for operation1
Recommended 20 GB
Up to 3,500 Minimum 20 GB for new 2 GB during a new full installation

devices installations
300 GB for operation (must be at least 150 GB
Recommended 24 GB free)1
1 The disk space requirements are affected by the number and type of devices if collections are configured

(collections are enabled by default, are strongly recommended and in some cases a requirement of the contract
type). Please see the Configuration Collection capabilities section below for details.
For larger number of devices, it is recommended during installation to configure the destination folder for the
database and log files to be on different volumes to increase the performance of the application. See the
Insight Remote Support Installation and Configuration Guide at
www.hpe.com/info/insightremotesupport/docs for details.
Number of Monitored Devices supported

This solution has been optimized to support up to 3,500 monitored devices per Hosting Device. If you need to
monitor more than 3,500 devices, HPE recommends that you use multiple Insight Remote Support
installations, either on multiple physical servers or installed on its own supported virtual machine.
Normally, each physical device counts as one device when calculating the overall maximum device number,
e.g. a ProLiant server and its iLO 4 or iLO 5 only count as a single device. However, there are some
exceptions that need to be taken into account as listed below. The device count is based on the frequency and
size of collections, and the Hosting Device resources required to gather the collections for the device type.
l HPE ProLiant Gen8 and later servers using the embedded iLO 4 or iLO 5 capabilities when AHS collections
are turned on, count as 5 devices (without AHS collections, each server counts as one device)
l Each networking switch counts as 4 devices
l Each HPE StoreVirtual 4xxx Storage Node counts as 30 devices
l Each HPE StoreAll Network Storage System counts as 4 devices
l Each Tape Library counts as 4 devices
l Each HPE P2000/MSA device counts as 4 devices
l Each HPE P6000 Enterprise Virtual Array counts as 8 devices
l Each VMware® vCenter™ server installation counts as 4 devices
l Any device that is configured as part of a SAN collection, adds an additional count of 4 devices
Configuration Collection capabilities

Insight Remote Support 7.10 has the ability to collect configuration information from your monitored devices
managed centrally from the Hosting Device.
Collections require no additional collection agent on your monitored devices and are by default turned on.
Collections are not available for all devices.
Collections are initiated when the devices register and further collections are automatically scheduled by
default. These configuration collections enable the following:
l HPE Support to provide improved technical support.
l Data collections provide HPE (or your nominated HPE Authorized Channel Partner) with information on the
monitoring health of each of your devices. This is displayed in Insight Online if you have chosen this option.
l Certain HPE Proactive services have a mandatory requirement for remote support monitoring and
collections enabled on all devices for the customer to receive all the features and service deliverables
provided under the service. This means HPE is not obligated to provide delivery of proactive entitlements
for disabled collections for these devices until such time as the remote support monitoring & collection
functionality is restored.

l Optionally, if during installation or subsequently you have requested HPE or your preferred HPE Authorized
Chanel Partner to provide recommendations that may improve your environment.
Collections are gathered by Insight RS and then securely transferred to HPE. By default, they are not stored
locally on the Hosting Device. However, if you want to see the data that has been sent to HPE in order to
audit the content for privacy and security reasons, you can run an rsadmin command to enable local storage
of collections. See the Online Help for details.
If you prefer to store collections locally, dependent on the collection type, additional disk space needs to be
allocated to allow configuration collections to operate correctly. Note, all collections have a number that are
retained for historic records. Additionally, collections are compressed by a ratio of ten to one when they are
retained but consideration for disk space should be given if multiple collections are run at the same time. The
only exception is Active Health System (AHS) Collections that are not compressed. Please see "Collection
types and disk space requirements" below for details on how to calculate the required disk space.
Table 3.9 Collection types and disk space requirements
Schedule frequency Average size per Number of
(default schedule) collection collections
(compressed) retained
Active Health System (AHS) Collection

Applicable for HPE ProLiant Gen8 and later servers only, independent if the server is using the embedded
management capabilities in the iLO 4 or iLO 5 or using a diagnostic agent installed on the operating system.
HPE ProLiant Gen8 and later Weekly 25 MB 2
Server Basic Configuration Collection
Windows and Linux on HPE ProLiant Monthly 200 KB 5
VMware® ESX® and VMware® ESXi™ on Monthly 75 KB 5

HPE ProLiant
HP-UX Monthly 800 KB 5
HPE Integrity Superdome 2 Onboard Monthly 10 KB 5

Administrator
HPE Integrity Superdome X Onboard Monthly 18 KB 5

Administrator
HPE Integrity Superdome X partition (SLES, Monthly 18 KB 5

RHEL, Windows 2012 R2, VMware vSphere)
(size per partition)
OpenVMS Monthly 35 KB 5
Onboard Administrator for c-class Enclosures Monthly 20 KB 5
Virtual Connect Modules Monthly 10 KB 5
StoreVirtual (P4000) Family Configuration Collection
HPE StoreVirtual 4xxx (P4000 SAN Solutions) Daily 900 KB 7
Network Configuration Collection
HPE ProVision-based Switches (E-Series/ Weekly 100 KB 5

ProCurve)

Table 3.9 Collection types and disk space requirements, continued

Schedule frequency Average size per Number of
(default schedule) collection collections
(compressed) retained
HPE ComWare-based Switches (A-Series/ Weekly 13 KB 5

3Com)
HPE Networking Routers Weekly 18 KB 5
VMware vCenter Server Collection

This collection size includes all the configuration information from VMware vCenter and all of its virtual machines.
The size varies based on the size and complexity of the cluster being monitored. More virtual machines in the
cluster will increase the size.
VMware vCenter Server Weekly 5 MB 3
Storage Configuration Collection
P6000 Enterprise Virtual Arrays Weekly 250 KB 5
HPE StoreFabric SAN switches Weekly 100 KB 5
HPE StoreEasy Storage (Commercial NAS) Monthly 450 KB 5
HPE ESL/HPE StoreEver EML/HPE StoreEver Weekly 25 KB 5

MSL
HPE SureStore 2000 (MSA) Weekly 100 KB 5
InfiniBand switches Weekly 100 KB 5
SAN Configuration Collection

These collections are in addition to the collections listed above but are only required to fulfill the deliverables of a
SAN Proactive Services contract
HP-UX Weekly 800 KB 5
OpenVMS Weekly 35 KB 5
Windows/Linux on HPE ProLiant Weekly 200 KB 5
Virtual Connect Modules Weekly 10 KB 5
P6000 Enterprise Virtual Arrays Weekly 250 KB 5
HPE ESL/HPE StoreEver EML/HPE StoreEver Weekly 25 KB 5

MSL
HPE StoreFabric SAN switches Weekly 100 KB 5
HPE StoreVirtual 4xxx (P4000 SAN Solutions) Weekly 900 KB 5
HPE SureStore 2000 (MSA) Weekly 100 KB 5
Virtual Library Systems Weekly 5 KB 5
InfiniBand switches Weekly 100 KB 5
Operational collections
This collection is manual on request from HPE Support.
Support Data Collection On demand 10 MB 2

Supported Hosting Device operating systems

Insight Remote Support 7.10 can be installed on a Windows HPE ProLiant server or on a Windows virtual
guest on a VMware, Citrix or Hyper-V virtual machine.
Supported Microsoft Windows operating systems

The following Microsoft Windows operating system versions are supported with English, French, Italian,
German, Spanish, Dutch, Traditional Chinese, Simplified Chinese, Korean, and Japanese International
Server. Operating systems are not supported unless included in the below list.
Important: Only 64-bit (x64) versions of Microsoft Windows operating systems are supported.
l Microsoft Windows Server 2019

l Standard Edition
l Datacenter Edition
l Standard Edition
Support for Windows Server 2016 requires the installation of the Windows Server 2016 graphical user
interface components (Windows 2016 Server with Desktop Experience).
l Microsoft Windows Server 2012 R2
l Standard Edition
l Standard Edition
l Microsoft Windows Server 2008 R2 Service Pack 1 for x64
l Standard Edition
l Enterprise Edition
l Microsoft Windows Server 2008 Service Pack 2 for x64
l Standard Edition
l Microsoft Windows Web Server 2008 Service Pack 2 for x64
Installing Insight RS on an HPE StoreEasy Storage system is supported when Insight RS monitors only the
StoreEasy Storage system and the storage presented to the system.
l Windows Storage Server 2012 R2
l Standard edition

l Windows Storage Server 2012

l Standard edition
l Windows Storage Server 2008 R2
l Standard edition
l Enterprise edition
l Windows Storage Server 2008 Service Pack 2
l Standard edition
l Enterprise edition
Important: Installing or upgrading Insight Remote Support on a Microsoft Windows server

configured as a domain controller is not supported.
Important: Support for Microsoft Windows Server is limited to the full server version only and is not
available for the core version as much of the required functionality is unavailable in this version. This
also excludes Windows Server core versions running the Hyper-V role.
HPE recommends installing and enabling HPE Insight Management WBEM Providers on the Hosting Device
in addition to SNMP.
Virtualization operating system support

When running the Hosting Device in a virtual environment, HPE recommends increasing the CPU and
memory recommendations by 10% when the Virtual Machine (VM) is created. Note, do this for each VM
added to the ProLiant as it is possible to run multiple Insight Remote Support VMs on one physical server if
enough resources are available.
Microsoft Hyper-V support
Hyper-V virtual machines are supported if the Microsoft Windows virtual guest operating system is a
supported Hosting Device operating system.
The following Microsoft Windows versions are supported:
l Microsoft Hyper-V Server 2019
l Microsoft Windows Server 2019 using Hyper-V role
l Microsoft Hyper-V Server 2012 R2
l Microsoft Windows Server 2012 R2 using Hyper-V role
l Microsoft Windows Server 2008 R2 using Hyper-V role
VMware operating system support
The following VMware versions are supported:

l VMware vSphere ESXi 7.x including Update versions

l VMware ESXi Server 4.0, 4.1, 5.0
l VMware ESX Server 4.0 and 4.1 including Update versions
A compatibility support matrix for VMware ESX and ESXi can be found at:
h17007.www1.hpe.com/us/en/enterprise/servers/supportmatrix/vmware.aspx.
Support is provided on a VMware ESX or ESXi supported HPE ProLiant server utilizing 64-bit VMware Guests
running Windows Server 2008 or 2012 variants as described in the "Supported Microsoft Windows operating
systems" on page 26 section above.
Support is provided for the following VMware vSphere capabilities when the Hosting Device is installed in a
VMware Windows virtual machine:
l VMware vSphere® vMotion® when the Hosting Device is moved to another server in the same cluster
l VMware vSphere Fault Tolerance to provide Hosting Device hardware resilience using two servers running
in parallel for continuous fault tolerance for an Insight Remote Support installation. For details of this
capability please refer to http://www.vmware.com/products/vsphere/features/fault-tolerance.html.
Important: VMware vCenter features that are not supported on a Virtual Machine based Hosting
Device include VM cloning, VM copying and Physical to Virtual (P2V) Migrations with the VMware
vCenter Converter. Supported VMware vCenter features include VMware Distributed Resource
Scheduler (DRS) and VMware High Availability (HA).
Citrix XenServer operating system support

The following Citrix XenServer versions are supported:
l Citrix XenServer 6.0, 6.1 and 6.2 including Update versions
l Citrix XenServer 5.5 and 5.6 including Update versions
A compatibility support matrix for HPE ProLiant servers running Citrix XenServer can be found at
h17007.www1.hpe.com/us/en/enterprise/servers/supportmatrix/xenserver.aspx.
Software prerequisite
.NET Framework requirements
l Microsoft .NET Framework 3.5 or later is required
This is a Windows component and can be found in the Add/Remove Features dialog in the Server Manager. If
.NET Framework 3.5 is not listed, we strongly advise that you obtain it and any patches or updates on a
regular basis from the Microsoft web site.
Access requirements
To install Insight RS, you must have administrative rights to Microsoft Windows on the Hosting Device.
Insight RS requires use of the same Windows account on the Hosting Device to install and configure Insight
RS.

HPE Servers
Important: Due to enhanced security features in Windows 2008 and later, HPE recommends that
you run the installation as user administrator or as a user in the Administrators group.
Supported Web browsers

l Microsoft Internet Explorer, versions 9.x, 10.x and 11.x
l Mozilla Firefox, versions 49.x
l Google Chrome, version 53.x
HPE Servers
Insight RS supports monitoring and collections for the following HPE Servers.
HPE ProLiant Gen10 servers

Because Insight RS monitors ProLiant Gen10 servers through the iLO 5, Insight RS supports any operating
system that is also supported on the hardware. However, if you want Insight RS to gather operating system
information you must install Agentless Management Service (AMS) on the ProLiant Gen10 server for that
particular operating system.
For a detailed list of supported operating systems on ProLiant servers, see www.hpe.com/info/ossupport.
The following HPE ProLiant Gen10 servers are supported:
Table 3.10 Supported HPE ProLiant Gen10 servers
ProLiant series Server model
HPE ProLiant MicroServers l HPE ProLiant MicroServer Gen10 Plus
HPE ProLiant ML servers l HPE ProLiant ML30 Gen10 servers

l HPE ProLiant ML110 Gen10 servers

HPE Servers
Table 3.10 Supported HPE ProLiant Gen10 servers, continued

HPE ProLiant DL servers l HPE ProLiant DL20 Gen10 servers

l HPE ProLiant DL160 Gen10 servers
l HPE ProLiant DL325 AMD Gen10 servers
l HPE ProLiant DL325 Gen10 Plus servers
l HPE ProLiant DL385 Gen10 Plus servers
HPE ProLiant DX servers l HPE ProLiant DX360 Gen10 servers

l HPE ProLiant DX385 Gen10 Plus servers
HPE ProLiant BL servers l HPE ProLiant BL460c Gen10 servers
HPE ProLiant XL servers l HPE Apollo 2000 systems:1
l HPE ProLiant DX170r Gen10 servers

l HPE ProLiant DX190r Gen10 servers
l HPE ProLiant XL170r Gen10 servers2
l HPE ProLiant XL190r Gen10 servers2
l HPE Apollo 2000 PLUS systems

l HPE ProLiant XL225n Gen10 Plus servers
l HPE Apollo 4000 systems:1
l HPE ProLiant XL450 Gen10 servers

l HPE ProLiant XL230k Gen10 servers

l HPE ProLiant XL270d Gen10 servers2
l HPE ProLiant XL2x260w Gen10 servers

l HPE Apollo 6500 Gen10 systems
l HPE Apollo 4200 Gen10 24LFF Server for BlueData EPIC Software
l HPE Apollo r2600 Gen10 24SFF Chassis for BlueData EPIC Software
1 Insight RS does not support monitoring of these Apollo chassis. Insight RS supports monitoring of the servers
within the chassis.
2 Insight RS supports the HPE BlueData EPIC Software version of this server.

HPE Servers
HPE ProLiant Gen8 and Gen9 servers

The minimum supported iLO 4 firmware version to register Insight Remote Support through the iLO 4 is:
l For HPE ProLiant Gen8 servers: Version 1.10 or later is required.
l For HPE ProLiant Gen9 servers: Version 2.00 or later is required.
Important: To address third-party software vulnerabilities, HPE recommends using iLO 4 2.03 or
later. To access the iLO 4 2.03 or later web interface, you must enable TLS in your browser. TLS is
the successor to Secure Sockets Layer (SSL).
You can download the latest firmware from the HPE Support Center: www.hpe.com/support/ilo4.
Note: When connecting to a ProLiant Gen8 or later server through the iLO, the iLO will maintain a
connection to Insight RS even when the operating system of the server has changed or after an
update to the iLO firmware.
HPE ProLiant Gen8 and Gen9 servers can be configured for Insight Remote Support using one of the
following three methods (for information provided by each method, see "Information provided by Agentless
Management and Insight Management Agents" on the next page):
Important: Only one configuration method should be selected; attempting to configure more than
one will result in an unsupported configuration. For instructions on how to configure Insight Remote
Support for HPE ProLiant servers, please see the HPE Insight Remote Support Monitored Devices
Configuration Guide at www.hpe.com/info/insightremotesupport/docs.
1. Register with an Insight Remote Support Hosting Device through the HPE ProLiant iLO 4 or Intelligent
Provisioning interface.
2. Discover the HPE ProLiant server iLO 4 directly from the Insight RS Console.
3. Install the appropriate diagnostic agents and then discover the HPE ProLiant server itself (not the iLO 4)
from the Insight RS Console.
This requires the installation and configuration of the appropriate HPE Insight Management (IM) Agents
or HPE Insight Management WBEM Providers on these servers. HPE recommends installing HPE
Service Pack for ProLiant (SPP) 2012.06.0 (B) or higher. For details see www.hpe.com/servers/spp.
Important: If you use SNMP Agents or WBEM Providers you must still add RIBCL protocol credentials
in the Insight RS Console; RIBCL is required for AHS Collections and for Insight RS to monitor the
server.
If your device is connected through the iLO, Insight RS will detect if the iLO is registered with another remote
support application (HPE OneView, direct connect to Insight Online, or another Insight RS host). If Insight RS
detects the iLO registered to another remote support application, it will disable the server and not perform a
RIBCL, WMI, WBEM or SNMP subscription. If you are using Agents/Providers and your iLO is not visible,
check to ensure the iLO is not registered to a different remote support application.

HPE Servers
Tip: You can use RIBCL XML scripts to register a group of servers. For more information, see the
iLO 4 Scripting and Command Line Guide at www.hpe.com/info/ilo/docs. You can also download
sample scripts for Windows and Linux.
Important: Ensure that the Agentless Management Service (AMS) is enabled, the operating
system is running and the Remote Insight Board Common Language Protocol (RIBCL) credentials
for the device are entered in the Insight RS Console before registering with Insight Remote
Support.
Table 3.11 Information provided by Agentless Management and Insight Management

Agents
Component Agentless Management without Agentless Management Insight Management
AMS1 with AMS1 Agents1,2
Server l Fans l Fans l Fans

health
l Temperatures l Temperatures l Temperatures
l Power supplies l Power supplies l Power supplies
l Memory l Memory l Memory
l CPU l CPU l CPU
Storage l Smart Array3 l Smart Array3 l Smart Array
l SMART Drive Monitoring l SMART Drive Monitoring l SMART Drive Monitoring

(connected to Smart Array) (connected to Smart (connected to Smart
Array, Smart HBA, and Array, Smart HBA, and
l Internal and external drives AHCI)
AHCI)
connected to Smart Array
l Internal and external l SAS/SATA HBA/RAID
l Smart Storage battery monitoring
drives connected to Fibre Channel/iSCSI
(supported servers only) l
Smart Array
l Tape
l Smart Storage battery
monitoring (supported l External storage
servers only)
l NVMe drives4
Network l MAC addresses for embedded l MAC and IP address for l MAC and IP addresses
NICs standup and embedded for standup and
NICs embedded NICs
l Physical link connectivity and link
up/link down traps for NICs that l Link up/link down traps6 l Link up/link down traps
have NC-SI over MCTP
l NIC teaming information l NIC teaming information
l Fibre Channel adapters that
l Supported Fibre Channel l VLAN information
support Hewlett Packard
Enterprise vendor-defined MCTP adapters
commands5

HPE Servers
Table 3.11 Information provided by Agentless Management and Insight Management

Agents, continued
Component Agentless Management without Agentless Management Insight Management
AMS1 with AMS1 Agents1,2
Other l iLO data l iLO data l iLO data

l Firmware inventory l Firmware inventory l OS information (host
SNMP MIB)
l Device inventory l Device inventory
l Performance data
l OS information (host
SNMP MIB)6 l User-configurable
thresholds
l Driver/service inventory
l Logging events to OS
l Logging events to OS
logs
logs7
l Clustering information
Prefailure l Memory l Memory l Memory

warranty
l Drives (physical and logical) l Drives (physical and l Drives (physical and
alerts
logical) logical)
1 The Agentless Management without AMS column represents the basic iLO configuration without AMS or the
Insight Management Agents. Server configurations with AMS or the Insight Management Agents provide the same
information as the basic iLO configuration, as well as the information that is listed in the Agentless Management
with AMS and Insight Management Agents columns.
2 Supported servers only. For more information, see the server specifications.
3 This configuration does not write the same OS logs as the Insight Management Agents. For example, RAID device
status is not reported.
4 Supported with iLO 4 2.30 and later.
5 Supported with iLO 4 2.50 and later.

6 The data supplied by Agentless Management is not as extensive as the data supplied by the SNMP agents.
7iLO 4 1.05 and later supports AMS-based OS logging for Linux (/var/log/messages for Red Hat and
/var/log/syslog for SUSE Linux Enterprise Server , Debian, and Ubuntu), Windows, and VMware. iLO 4 1.10
and later supports Smart Array logging.
For more information on using the Agentless Management Service compared to operating system agents, see
the document HPE Agentless Management and the transition from OS-based agents at
h20195.www2.hpe.com/V2/getpdf.aspx/4AA6-6053ENW.pdf.
For more information on iLO 4 and Agentless Management Service (AMS), see the HPE iLO 4 User Guide
available at www.hpe.com/info/ilo/docs.
Important: If you want to monitor attached devices you need to install the HPE Service Pack for
ProLiant as detailed in the ProLiant server section that corresponds to the operating system below.
RIBCL credentials are required for all HPE ProLiant Gen8 and Gen9 servers regardless if the
embedded capabilities or the diagnostic agent are used.
Important: When setting up the iLO 4, it is important to set the time zone. If the time zone is not
set, events sent to Insight Remote Support are displayed with a GMT offset. In iLO 4, browse to
Administration → Network → SNTP Settings to set the correct time zone.

HPE Servers
Note: Insight RS supports iLO Shared Network Port and NIC Teaming. NIC Teaming support
requires iLO 4 firmware version 1.40 or greater.
Note: Insight RS supports Network Functions Virtualization (NFV) hardware infrastructure

monitoring.
The following HPE ProLiant Gen8 and Gen9 servers are supported:
Table 3.12 Supported HPE ProLiant Gen8 and Gen9 servers
HPE ProLiant MicroServers l HPE ProLiant MicroServer Gen8
HPE ProLiant ML servers l HPE ProLiant ML10 v2 servers

l HPE ProLiant ML30 Gen9 Server
l HPE ProLiant ML310e Gen8 servers
l HPE ProLiant ML310e Gen8 v2 server
l HPE ProLiant ML350p Gen8 servers
l HPE ProLiant ML350e Gen8 servers1

HPE Servers
Table 3.12 Supported HPE ProLiant Gen8 and Gen9 servers, continued
HPE ProLiant DL servers l HPE ProLiant DL20 Gen9 servers

l HPE ProLiant DL320e Gen8 servers
l HPE ProLiant DL320e Gen8 v2 servers
l HPE ProLiant DL360e Gen8 servers1
l HPE ProLiant DL360p Gen8 servers

l HPE ProLiant DL380e Gen8 servers1

l HPE ProLiant DL560 Gen8 servers1
HPE ProLiant BL servers l HPE ProLiant BL460c Gen9 servers

l HPE ProLiant BL420c Gen8 servers1
l HPE ProLiant BL460c Gen8 servers

l HPE ProLiant BL465c Gen8 servers
l HPE ProLiant BL660c Gen8 servers1
HPE ProLiant SL servers l HPE ProLiant SL140s Gen8 servers

l HPE ProLiant SL230s Gen8 servers
l HPE ProLiant SL4540 Gen8 servers
l HPE ProLiant SL2500 Scalable System
l HPE ProLiant t2500 Gen8 Chassis
l HPE ProLiant SL210t Gen8 servers

HPE Servers
Table 3.12 Supported HPE ProLiant Gen8 and Gen9 servers, continued
HPE ProLiant XL servers l HPE Apollo 2000 systems:2
l HPE ProLiant XL170r Gen9 servers

l HPE ProLiant XL190r Gen9 servers
l HPE ProLiant XL450 Gen9 servers

l HPE Apollo 4200 Gen9 servers
l HPE ProLiant XL220a Gen8 v2 servers

l HPE ProLiant XL230a Gen9 servers
l HPE ProLiant XL250a GPU Gen9 servers
Note: Insight RS supports the Core Server, but does not support the
GPU itself.
l HPE ProLiant XL260a Gen9 servers
l HPE ProLiant XL270d Gen9 servers
l HPE ProLiant XL730f Gen9 servers

HPE ProLiant Thin Micro l HPE Proliant TM200 servers

servers
HPE ProLiant workstation l HPE ProLiant WS460c Gen9 servers

blades
l HPE ProLiant WS460c Gen9 Exp servers
l HPE ProLiant WS460c Gen8 Workstation Blades
1 Insight RS offers enhanced support for Intel XEON E5 V2 processor upgrades to these ProLiant Gen8 models.
2 Insight RS does not support monitoring of these Apollo chassis. Insight RS supports monitoring of the servers
within the chassis.
On the proceeding ProLiant Gen8 and Gen9 servers, the following operating systems are supported, providing
they are also supported by the ProLiant Gen8 and Gen9 server model.
Microsoft Windows support

For a detailed list of supported Windows operating system versions supported by ProLiant servers, see the
following support page at: www.hpe.com/servers/wincert.

HPE Servers
Important: If you do not want to monitor your ProLiant server through the iLO 4, install the
appropriate diagnostic agents/providers and then discover the ProLiant server itself (not the iLO 4)
from the Insight RS Console. In addition to the required protocols listed in "Microsoft Windows
support" on page 42, you must also configure the RIBCL protocol in the Insight RS Console.
Table 3.13 Supported Microsoft Windows operating systems and required protocols
Operating system Discovery Monitoring Basic SAN
Collections Collections
Microsoft Windows Server 2019 RIBCL RIBCL RIBCL

l Standard Edition

l Standard Edition
Microsoft Windows Server 2012 R2 RIBCL RIBCL RIBCL

l Standard Edition
Microsoft Windows Storage Server 2012 R21 RIBCL RIBCL RIBCL
l Standard Edition

l Foundation Edition
l Standard Edition
Microsoft Windows Storage Server 20121 RIBCL RIBCL RIBCL
l Standard Edition
Microsoft Windows Server 2008 (x86 and x64) SP2 RIBCL RIBCL RIBCL
and R2 w/ SP12
l Standard Edition
l Web Server
1 Windows Storage Server is only supplied and supported when part of an HPE Storage Server.
2 ProLiant Gen9 servers only support Windows 2008 R2.
Linux support
For a detailed list of Linux operating system versions supported by ProLiant servers, see the following support
page at: www.hpe.com/servers/rhelcert and www.hpe.com/servers/slescert.

HPE Servers
from the Insight RS Console. In addition to the required protocols listed in "Linux support" on
page 44, you must also configure the RIBCL protocol in the Insight RS Console.
Table 3.14 Supported Linux operating systems and required protocols

Red Hat Enterprise Linux (AMD64, EM64T, x86) RIBCL RIBCL RIBCL
l 8.x
l 7.x
l 6.x1
l 5.7
SUSE Linux Enterprise Server (AMD64, EM64T, x86) RIBCL RIBCL RIBCL
including Service Packs
l 15
l 12
l 112
l 10 SP4
Canonical Ubuntu 12.043 RIBCL RIBCL RIBCL
CentOS4 RIBCL RIBCL RIBCL
Note: Insight RS also supports Agents on

CentOS versions 6.8 and 7.2 for the following
servers:
l HPE Proliant ML350 Gen9
l HPE Proliant DL380 Gen9
l HPE Proliant BL460c Gen9
l HPE Proliant XL170r Gen9
l HPE Proliant XL190r Gen9
l HPE Proliant XL220a Gen8 v2
l HPE Proliant XL230a Gen9
l HPE Proliant XL250a Gen9
l HPE Proliant XL450 Gen9
l HPE Proliant XL730f Gen9
1 There are kdump issues with Red Hat Enterprise Linux 6.1 which is fixed in version 6.2. Refer to the following Red
Hat Knowledge Base article for more details.
2 Installation of SUSE Linux Enterprise Server 11 SP1 does not recognize the chipset on HPE ProLiant Gen8-Series
servers using the kISO for installation. Refer to the Customer Advisory for more details. SUSE Linux Enterprise

HPE Servers
Server for SAP Applications is based on the latest proven version of SUSE Linux Enterprise Server 11 Service Pack
2 and inherits all software and hardware certifications.
3 The Canonical Ubuntu operating system is supported for HPE ProLiant servers when using the iLO 4 connectivity
with or without the appropriate Agentless Management Service (AMS) installed. For a detailed list of supported
Canonical Ubuntu operating system versions, see www.hpe.com/servers/ubuntucert.
4 The CentOS operating system is supported for HPE ProLiant servers when using the iLO 4 connectivity with or
without the appropriate Agentless Management Service (AMS) installed. For a detailed list of supported CentOS
operating system versions, see www.hpe.com/servers/centoscert.
VMware ESX and ESXi support

For a detailed list of VMware ESX and ESXi operating system versions supported by ProLiant servers, see
the following support page at: www.hpe.com/servers/vmwarecert.
from the Insight RS Console. In addition to the required protocols listed in "VMware ESX and ESXi
support" on page 44, you must also configure the RIBCL protocol in the Insight RS Console.
Table 3.15 Supported VMware ESXi and ESX Server versions and required protocols
Operating system Discovery Monitoring Basic Collections SAN Collections
VMware ESXi RIBCL RIBCL RIBCL

l 6.0 including Update versions
l 6.7 Update 1 and Update 2
VMware vSphere ESXi Server RIBCL RIBCL RIBCL

VMware ESXi Server RIBCL RIBCL RIBCL

l 4.1 including Update versions1
VMware ESX RIBCL RIBCL RIBCL

l 4.1 Server including Update versions1
1 VMware ESX and ESXi 4.1 U2 support is limited to monitoring via the embedded capabilities in the HPE iL0 4;
agent support is currently not available.

For a detailed list of Microsoft Hyper-V operating system versions supported by ProLiant servers, see the
Important: Support for Hyper-V is limited to the full server version only and is not available for the
core version as much of the required software is unavailable for this version.

HPE Servers
Table 3.16 Supported Hyper-V Microsoft Windows Server operating systems and required
protocols
Microsoft Hyper-V operating system Discovery Monitoring Basic SAN
Microsoft Hyper-V Server 2016 SNMP SNMP

Microsoft Windows Server 2016 using Hyper-V or or
role
WMI WMI
Microsoft Hyper-V Server 2012 R2 SNMP SNMP

Microsoft Windows Server 2012 R2 using Hyper-V or or
role
WMI WMI

role
WMI WMI

role
WMI WMI
HPE Edgeline systems

HPE ProLiant server cartridges for the HPE Edgeline EL1000, EL4000, and EL8000 enclosures can be
monitored by Insight RS through the iLO.
Because Insight RS monitors Edgeline ProLiant servers through the iLO, Insight RS supports any operating
system that is also supported on the hardware. However, if you want Insight RS to gather operating system
information you must install Agentless Management Service (AMS) on the ProLiant server for that particular
operating system.
Note: Edgeline systems that use iLO 4 require iLO 4 firmware version iLO 2.52, which is included in
Edgeline Component Pack 2017.08.0.
The following HPE ProLiant server cartridges are supported:

Table 3.17 Supported HPE ProLiant server cartridges
HPE ProLiant servers l HPE ProLiant m510 server cartridges

l HPE ProLiant m710 server cartridges
l HPE ProLiant m750 server blades
l HPE ProLiant e910 server blades

HPE Servers
HPE ProLiant G7 and earlier servers

The following HPE ProLiant servers and their attached devices including MSA storage are supported when
HPE Insight Management (IM) Agents revision 7.1 or higher or HPE Insight Management WBEM Providers
revision 2.3.0.0 or higher are installed on these servers. It is strongly recommended that you upgrade to the
latest SNMP Agent and WBEM Provider versions as some models are only supported with a later version.
Note: Not all ProLiant models are supported by the WBEM (WMI) providers. Refer to the provider
supported product list to determine whether your model is supported; if it is not, use SNMP. The
Service Pack for ProLiant (SPP) is a software bundle that includes drivers, utilities, and
management agents for ProLiant device(s). The most current version is also available at:
www.hpe.com/info/SPP/download. See the Service Pack for ProLiant Server Support Guide at
www.hpe.com/info/spp/docs for specific server and management agent support.
Important: HPE only provides limited remote support for customers using HPE ProLiant rack
servers prior to generation 4. As with standard support, Insight Remote Support version 7.x will
attempt to discover these products as remotely monitored HPE products and send information
about failure events to HPE. However, if there are issues with the operation of the remote
monitoring features of Insight Remote Support version 7.x for these specific products, including the
remote discovery or the reporting of failure events to HPE, then HPE will resolve such issues in a
commercially reasonable manner but without guarantee of an immediate response or a resolution. If
a failure event is successfully received at HPE, it is managed according to the support level
agreement. Note that ProLiant BL servers prior to generation 4 are not limited by this restriction.
Important: HPE ProLiant 1x5 series servers are not supported as they do not have any supported
diagnostic agent.
Note: Insight RS supports iLO Shared Network Port and NIC Teaming. NIC Teaming support
requires iLO 3 firmware version 1.70 or greater.
The following HPE ProLiant servers are supported with HPE SNMP Agent or HPE WBEM Provider support:
Table 3.18 Supported HPE ProLiant servers
HPE ProLiant BL servers1 HPE ProLiant BL Server Blades (p-class, c-class)
HPE ProLiant DL servers HPE ProLiant DL 1002 , 300, 500, 700 and 900 Series servers
HPE ProLiant ML servers HPE ProLiant ML 1002 , 300 and 500 Series servers
HPE ProLiant SL servers HPE ProLiant SL Scalable Systems
HPE ProLiant Multi Node servers HPE ProLiant 1000-series Multi Node servers
HPE ProLiant workstation blades3 HPE ProLiant Workstation Blades

1 Supported ProLiant BladeSystem servers are monitored independent of the c-Class Enclosure in which they are
installed. ProLiant BladeSystem servers can be configured using the instructions for ProLiant servers.

HPE Servers
2 HPE ProLiant 100 G6/G7 series server support requires HPE Insight Management v8.22 or higher for SNMP
protocols or HPE Insight Management WBEM Providers v2.4 or higher. HPE Insight Management WBEM Providers
are available for download from www.hpe.com/info/insight-wbem.
3 HPE ProLiant WS460c Workstation Blade support requires HPE Insight Management Agents for Windows Server
2003/2008 v8.3 or higher, which is available for download from www.hpe.com/info/insightmanagement.
On the preceding ProLiant servers, the following operating systems are supported, providing they are also
supported by the ProLiant server model.

For a detailed list of supported Windows operating system versions supported by ProLiant servers, see the
Important: Support for Windows 2008, Windows 2008 R2, Windows 2012 and Windows 2012 R2
is limited to the full server version only and is not available for the core version as much of the
required functionality is unavailable for these versions.
You must install the HPE Service Pack for ProLiant and all providers that ship with it. You can choose to
use either SNMP or WMI, however to gather SAN Collections for a ProLiant Windows server, you must use
WMI. HPE recommends installing the most recent version of HPE Service Pack for ProLiant available for
your device.
Microsoft Windows operating system Discovery Monitoring Basic SAN
Microsoft Windows Server 2012 R2 SNMP SNMP SNMP WMI

l Standard Edition or or or
l Datacenter Edition WMI WMI WMI
Microsoft Windows Storage Server 2012 R21 SNMP SNMP SNMP WMI
WMI WMI WMI
Microsoft Windows Server 2012 SNMP SNMP SNMP WMI

l Datacenter Edition WMI WMI WMI
Microsoft Windows Storage Server 20121 SNMP SNMP SNMP WMI
WMI WMI WMI
Microsoft Windows Server 2008 R2 including SNMP SNMP SNMP WMI

Service Pack 1
or or or
l Standard Edition
WMI WMI WMI

HPE Servers
Table 3.19 Supported Microsoft Windows operating systems and required protocols, con-
tinued

l Standard for x64 or or or
l Enterprise for x64 WMI WMI WMI
l Datacenter for x64
l Standard 32-Bit
l Enterprise 32-Bit
l Datacenter 32-Bit
Microsoft Windows Small Business Server 2008 SNMP SNMP SNMP WMI
or or or
WMI WMI WMI
Microsoft Windows Web Server 2008 SNMP SNMP SNMP WMI

or or or
WMI WMI WMI

or or or
WMI WMI WMI
Microsoft Windows Server 2003 R2 SNMP SNMP SNMP WMI

l Enterprise Edition WMI WMI WMI
l Standard x64 Edition
l Enterprise x64 Edition
l Datacenter x64 Edition
Microsoft Windows Small Business Server 2003 R2 SNMP SNMP SNMP WMI
or or or
WMI WMI WMI

l Enterprise Edition WMI WMI WMI
l Standard x64 Edition
l Enterprise x64 Edition
l Web Edition

HPE Servers
Table 3.19 Supported Microsoft Windows operating systems and required protocols, con-
tinued

or or or
WMI WMI WMI
Microsoft Windows Small Business Server 2003 SNMP SNMP SNMP WMI
or or or
WMI WMI WMI
1 Windows Storage Server is only supplied and supported when part of an HPE Storage Server.
Linux support
For a detailed list of Linux operating system versions supported by ProLiant servers, see the following support
page at: www.hpe.com/servers/rhelcert and www.hpe.com/servers/slescert.
Important: SUSE Linux Enterprise Server for SAP Applications is based on the latest proven
version of SUSE Linux Enterprise Server 11 Service Pack 2 and inherits all software and hardware
certifications.
You must install the HPE Service Pack for ProLiant and all providers that ship with it.
Table 3.20 Supported Linux operating systems and required protocols for ProLiant
servers
Linux operating system Discovery Monitoring Basic SAN
Red Hat Enterprise Linux (AMD64, EM64T, x86) SNMP SNMP SNMP Telnet
l 7.x or
l 6.x SSH
l 5.x
l 4.x
SUSE Linux Enterprise Server (AMD64, EM64T, SNMP SNMP SNMP Telnet
x86)
or
l 12
SSH
l 11
l 10
l 9
VMware ESX and ESXi support

For a detailed list of VMware ESX and ESXi operating system versions supported by ProLiant servers, see
the following support page at: www.hpe.com/servers/vmwarecert.

HPE Servers
Important: VMware ESXi Stateless reboot mode is supported. If VMware ESXi stateless reboot
mode is used, then monitoring subscriptions are not retained and although the Hosting Device will
recover, it may take up to one day during which the server will not be monitored. Refer to the Online
Help for how to manually refresh subscriptions to make sure your devices are monitored after a
stateless reboot.
Important: VMware ESXi Lockdown Mode is supported. Insight RS supports ESXi hosts in
lockdown mode when they are managed by vCenter in a cluster configuration. Standalone ESXi
hosts managed by vCenter are not supported.
Table 3.21 Supported VMware ESXi and ESX Server versions and required protocols
VMware version Discovery Monitoring Basic Collections SAN Collections
VMware ESXi 6.0 WBEM WBEM WBEM WBEM
VMware vSphere ESXi Server WBEM WBEM WBEM WBEM

VMware ESXi Server WBEM WBEM WBEM WBEM

VMware ESX Server SNMP SNMP SNMP SSH

Citrix XenServer support

For a detailed list of Citrix XenServer operating system versions supported by ProLiant servers, see the
following support page at: h17007.www1.hpe.com/us/en/enterprise/servers/supportmatrix/xenserver.aspx.
Table 3.22 Supported Citrix XenServer versions and required protocols
Citrix XenServer version Discovery Monitoring Basic Collections SAN Collections
Citrix XenServer SNMP SNMP SNMP Telnet

l 5.6 or
l 5.5 SSH

For a detailed list of Microsoft Hyper-V operating system versions supported by ProLiant servers, see the

HPE Servers
Important: Support for Hyper-V is limited to the full server version only and is not available for the
core version as much of the required software is unavailable for this version.
Table 3.23 Supported Hyper-V Microsoft Windows Server operating systems and required
protocols
Microsoft Hyper-V operating system Discovery Monitoring Basic SAN

role
WMI WMI

role
WMI WMI

role
WMI WMI
HPE Integrity servers

The following HPE Integrity servers are supported by Insight Remote Support 7.x.
Including automatic machine check abort analysis for all HPE Integrity servers running HP-UX 11i v3. See the
Machine Check Abort section below for details.
Table 3.24 Supported HPE Integrity servers
Integrity series Server model
HPE Integrity servers l HPE Integrity rx1600 / rx1620

l HPE Integrity rx2600 / rx2620 / rx2660
l HPE Integrity rx2800 i2 (Insight RS does not support VSI OpenVMS on this
model)
l HPE Integrity rx2800 i4 servers
l HPE Integrity rx2800 i6 servers2
l HPE Integrity rx3600

l HPE Integrity rx7620 / rx7640
l HPE Integrity rx8620 / rx8640
l HPE Integrity Superdome SD-A, SD-B (HP-UX 11i v2, HP-UX 11i v3 operating
system support only)

HPE Servers
Table 3.24 Supported HPE Integrity servers, continued

Integrity series Server model
HPE Integrity BladeSystem l HPE Integrity BL860c and BL870c, including Service Media Library Links for
servers1 BL860c/BL870c callouts
l HPE Integrity BL860c i2 server blades (Insight RS does not support VSI
OpenVMS on this model)
l HPE Integrity BL860c i4 server blades
l HPE Integrity BL860c i6 server blades2
l HPE Integrity BL890c i6 server blades2
1 Supported Integrity BladeSystem servers are monitored independent of the c-Class Enclosure in which they are
installed. Integrity BladeSystem servers can be configured using the instructions for Integrity servers.
2 Integrity i6 servers using HP-UX require the latest version of HP-UX 11.31 (B.11.31.1603).
On the preceding Integrity servers, the following operating systems are supported, providing they are also
supported by the Integrity server model. "Supported HPE Integrity servers" on the previous page notes
specific operating systems supported by the Integrity server model that Insight RS does not support for that
model.
HP-UX support
For HP-UX operating system support on HPE Integrity servers, see the HP-UX Support Matrix at
www.hpe.com/info/hpuxservermatrix.
Install the proper WBEM providers on HP-UX. These generally are part of the feature set of HP-UX and will
update through patches and software updates on the device as appropriate.
WBEM is implemented on HP-UX through System Fault Management (SFM). HPE recommends installing
SFM through the WBEMMgmtBundle available at: www.hpe.com/info/swdepot/WBEMMgmtBundle. For
required SFM prerequisites and configuration information, see the HPE Insight Remote Support Monitored
Devices Configuration Guide. See the System Fault Management Release Notes for more details and
additional SFM prerequisites at support.hpe.com/hpesc/public/home/documentHome?sp4ts.oid=4191583.
Note: Insight RS supports HP-UX 11i v3 vPars v5 only. vPars v6 are not supported; Insight RS
cannot entitle vPars v6 partitions because they do not have unique serial numbers and are not
registered in the HPE entitlement system.

HPE Servers
Table 3.25 Supported HP-UX operating systems and required protocols for Integrity
servers
HP-UX 11i v3 WBEM WBEM WBEM Telnet

or
HP-UX 11i v2
SSH
Important: HPE Integrity BladeSystem servers using HP-UX 11i v3 as the operating system require the
installation of the Diagnostics Products Collection depot (B69191AAE). This is not an Insight Remote
Support requirement, but an HP-UX requirement to provide support for these servers. A copy of the bundle is
available from HPE Software Depot.
Please also see the HP-UX Errata for HPE Integrity BL860c i2, BL870c i2 & BL890c i2 Server Blades
document for details on required patches. This is not an Insight Remote Support requirement, but a HP-UX
requirement to provide support for these servers. A copy of the document is available at
http://h20565.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c02111059.
HP-UX machine check abort automatic analysis capabilities

for HP-UX 11i v3
HP-UX machine check abort automatic analysis is available for all HPE Integrity servers.
Note: The following servers require the installation of a specific System Fault Management (SFM)
version to enable this capability:
l HPE Integrity BL8x0c i2 running System Fault Management April 2011 version or higher
l HPE Integrity rx2800 i2 running System Fault Management April 2011 version or higher
This SFM version is delivered as a part of Diagnostics Products Collection depot (April 2011 release
or higher) available from Software Depot at:
h20392.www2.hpe.com/portal/swdepot/displayInstallInfo.do?productNumber=DiagProdCollection.
Linux support
Note: nPars are not supported on Linux Integrity servers except on Integrity Superdome X servers.
Important: HPE strongly recommends installing the HPE Integrity Essentials Foundation Pack
rather than installing the HPE Insight Management Agent or Insight Management WBEM Provider
alone as it contains additional recommended component updates. For more details, visit
www.hpe.com/us/en/servers/mission-critical.html.

HPE Servers
Table 3.26 Supported Linux operating systems and required protocols

Red Hat Enterprise Linux for Itanium-based WBEM WBEM Telnet

Systems
or
l 5
SSH
l 4
l 3
SUSE Linux Enterprise Server for Itanium-based WBEM WBEM Telnet

systems
or
l 12
SSH
l 11
l 10
l 9
l 8

HPE recommends installing the HPE Integrity Insight Management Agents (SNMP) or HPE Integrity WBEM
Providers from the HPE Integrity Support Pack for Windows rather than installing the agents alone. For more
information, visit www.hpe.com/us/en/servers/mission-critical.html.
Microsoft Windows Server 2008 R2 including Service WMI WMI WMI WMI
Pack 11
Microsoft Windows Server 2008 with SP1 or higher1 WMI WMI WMI WMI
Microsoft Windows Server 2003 WMI WMI WMI WMI

l Datacenter Edition and and and
l Enterprise Edition SNMP SNMP SNMP
and
ELMC
1 Support forWindows 2008 and Windows 2008 R2 is limited to the full server version only and is not available for
the core version as much of the required functionality is unavailable for this version.
If your operating system is Windows 2003, also ensure that you have the Event Log Monitoring Collector
(ELMC) installed on the monitored device as this is required for event monitoring in addition to the agents or
providers. Copy the appropriate (IA64 or x86/x86) ELMC client from the Insight Remote Support download
folder on the Hosting Device:
%HP_RS_DATA%\SWM\LANDINGZONE\ELMC
This folder defaults to C:\ProgramData\HP\RS\DATA\SWM\LANDINGZONE\ELMC. This is a hidden folder, so you
may need to set your folder options to show hidden folders. See "Event Log Monitoring Collector" on page 98
for more information on ELMC.

HPE Servers
OpenVMS support
For more information about OpenVMS hardware support chart, see the following support page at:
h41379.www4.hpe.com/openvms/hw_supportchart.html.
Insight RS supports the following OpenVMS features:
l Dynamic Processor Resilience is also supported through the configuration of the Dynamic Processor
Resilience Adapter
l CPU Indictment
Important: HPE OpenVMS 8.4 operating system support on the rx2800 i2 servers require the
installation of VMS84I_UPDATE-V0500 or later. For more details, visit
h41379.www4.hpe.com/openvms/products/wbem/wbem_index.html.
Important: HPE OpenVMS 8.4 operating system support on the BL8x0c i2 blade servers requires
the installation of VMS84I_UPDATE-V0200 or later. For more details see
h41379.www4.hpe.com/openvms/products/wbem/wbem_index.html.
Table 3.28 Supported OpenVMS operating systems and required protocols

HPE OpenVMS 8.3-1 or higher WBEM or SNMP ELMC WBEM Telnet or SSH
VSI OpenVMS 8.4-1H1 or higher WBEM or SNMP ELMC WBEM

VSI OVMS TCP/IP stack (v10.5)
1 Insight RS only supports VSI OpenVMS on Integrity i4 and i6 servers and server blades.
Also ensure that you have the Event Log Monitoring Collector (ELMC) installed on the monitored device as
this is required for event monitoring in addition to the agents or providers. Copy the appropriate (IA64 or
x86/x86) ELMC client from the Insight Remote Support download folder on the Hosting Device:
may need to set your folder options to show hidden folders. See "Event Log Monitoring Collector" on page 98
for more information on ELMC.
HPE Superdome systems

The following HPE Superdome systems are supported by Insight Remote Support 7.x.
Table 3.29 Supported HPE Superdome systems
Superdome model
HPE Superdome Flex systems
HPE Integrity Superdome X servers

l HPE Integrity Superdome X Gen 8
l HPE Integrity Superdome X Gen 9

HPE Servers
Table 3.29 Supported HPE Superdome systems, continued

Superdome model
HPE Integrity Superdome 2 servers

l HPE Integrity Superdome 2, including i6 servers1
1 Integrity i6 servers require the latest version of HP-UX 11.31 (B.11.31.1603).
Superdome Flex
Linux support
Table 3.30 Supported Linux operating systems and required protocols for HPE
Superdome Flex systems
HPE Superdome Flex Discovery Monitoring Basic SAN
SUSE Linux Enterprise Server 15, 15 SP1 ESA ESA ESA

SUSE Linux Enterprise Server 12 SP2, SP3, SP4,
SP5
Red Hat Enterprise Linux 7.3-z, 7.4, 7.5, 7.6, 7.7, ESA ESA ESA
7.8, 8, 8.1

Table 3.31 Supported Windows operating systems and required protocols for HPE
HPE Superdome Flex Discovery Monitoring Basic Collections SAN Collections
Microsoft Windows Server 2019 ESA ESA ESA
Microsoft Windows Server 2016 ESA ESA ESA
VMware vSphere support

Table 3.32 Supported VMware operating systems and required protocols for HPE
VMWare vSphere 7.0 ESA ESA ESA

VMWare vSphere 6.7 U1, U2, U3
VMWare vSphere 6.5 U1, U2

HPE Servers
Oracle Linux/Oracle UEK support

Table 3.33 Supported Oracle Linux/Oracle UEK operating systems and required protocols
for HPE Superdome Flex systems
HPE Superdome Flex Discovery Monitoring Basic SAN
Oracle Linux 7.5, 7.6, 8 ESA ESA ESA

Oracle Linux 7.4 UEK 4 U5, 7.4 UEK 4 U5 - RHEL
Kernel, 7.4 UEK 8
Oracle VM support
Table 3.34 Supported Oracle VM operating systems and required protocols for HPE
Oracle VM Server 3.4.4, 3.4.5, 3.4.6 ESA ESA ESA
Integrity Superdome X
Linux support
Note: nPars are supported on Integrity Superdome X servers.
Important: HPE strongly recommends installing the HPE Integrity Essentials Foundation Pack
rather than installing the HPE Insight Management Agent or Insight Management WBEM Provider
alone as it contains additional recommended component updates. For more details, visit
www.hpe.com/us/en/servers/mission-critical.html.
Table 3.35 Supported Linux operating systems and required protocols for HPE Integrity
Superdome X Gen8 and Gen9 servers
HPE Integrity Superdome X Discovery Monitoring Basic SAN
Onboard Administrator (OA) WS-Man WS-Man WS-Man
SUSE Linux Enterprise Server 11, 11 SP3, 11 SP4, 12, 12 WS-Man WS-Man WS-Man
SP1, 12 SP2, 12 SP3, 15 SP1 partitions1, 2
Red Hat Enterprise Linux 6.5, 6.6, 6.7, 6.8, 6.9, 6.10, 7.0, WS-Man WS-Man WS-Man
7.1, 7.2, 7.3, 7.4, 7.6 partitions1, 2
1 The Linux partition events are monitored through the OA using WS-Man. Collections on the partitions also use
WS-Man, but Insight RS communicates directly with the partition.
2 Insight RS requires RHEL and SLES provider version 53 or higher for Linux partitions on Superdome X systems to
be monitored. Provider version 53 added the smx-EnableWsman component that is required for Insight RS
collections.

HPE Servers

HPE recommends installing the HPE Integrity Insight Management Agents (SNMP) or HPE Integrity WBEM
Providers from the HPE Integrity Support Pack for Windows rather than installing the agents alone. For more
information, visit www.hpe.com/us/en/servers/mission-critical.html.
Table 3.36 Supported Windows operating systems and required protocols for HPE
Integrity Superdome X Gen8 and Gen9 servers
HPE Integrity Superdome X Discovery Monitoring Basic Collections SAN Collections
Microsoft Windows 2012 R2 WinRM WS-Man1 WinRM2
Microsoft Windows 2016 WinRM WS-Man1 WinRM2

1 The Windows partition events are monitored through the OA using WS-Man.
2 Collections are gathered from the partitions using WinRM, and collections are retrieved from the OA using WS-
Man.
VMware vSphere support

Table 3.37 Supported VMware operating systems and required protocols for HPE
Integrity Superdome X Gen8 and Gen9 servers
HPE Integrity Superdome X Discovery Monitoring Basic Collections SAN Collections
VMware 5.5, 6.0, 6.0 U3, 6.5 WBEM WBEM WBEM

HPE Servers
Integrity Superdome 2
HP-UX support
WBEM is implemented on HP-UX through System Fault Management (SFM). HPE recommends installing
SFM through the WBEMMgmtBundle available at: www.hpe.com/info/swdepot/WBEMMgmtBundle. For
required SFM prerequisites and configuration information, see the HPE Insight Remote Support Monitored
Devices Configuration Guide. See the System Fault Management Release Notes for more details and
additional SFM prerequisites at support.hpe.com/hpesc/public/home/documentHome?sp4ts.oid=4191583.
Note: Insight RS supports HP-UX 11i v3 vPars v5 only. vPars v6 are not supported; Insight RS
cannot entitle vPars v6 partitions because they do not have unique serial numbers and are not
registered in the HPE entitlement system.
Table 3.38 Supported HP-UX operating systems and required protocols for HPE Integrity
Superdome 2 servers
HPE Integrity Superdome 21 Discovery Monitoring Basic Collections SAN Collections
HP-UX 11i v3 partitions WBEM WBEM WBEM

1 For Integrity Superdome 2 servers, discovery and collections use WS-Man. The OA is monitored using WS-Man,
but the Superdome 2 partitions are monitored using WBEM.

HPE Servers
HPE BladeSystem Enclosures

Insight Remote Support monitoring is limited to the Enclosure and the Onboard Administrator (OA). Monitoring
of the devices within the Enclosure requires the additional steps of discovery and configuration of those
devices to be monitored.
Note: HPE BladeSystem c-Class interconnect modules (Virtual Connect, Ethernet, Fibre Channel,
InfiniBand and SAS interconnects) will automatically be monitored via the OA management module,
if it is configured for monitoring.
HPE BladeSystem c-Class Enclosures can be monitored using the embedded management capabilities in the
OA or by configuring SNMP in the OA depending on the OA firmware level:
Important: Do not attempt to use both configuration methods on the same Hosting Device. This is
not supported and monitoring will not work correctly.
l Option 1: OA firmware level 3.60 or above supports the embedded management capabilities. Register
with an Insight Remote Support Hosting Device through the OA to send service events to the Hosting
Device. If you have configured a primary and standby OA in your environment, ensure that the firmware
version for both OAs is 3.60 or higher.
Important: To address third-party software vulnerabilities, HPE recommends using OA 4.30 or later. To
access the OA 4.30 or later web interface, you must enable TLS in your browser. TLS is the successor to
Secure Sockets Layer (SSL).
l Option 2: All OA firmware levels support connecting to Insight RS using SNMP. Configure the SNMP
protocol to send traps to the Hosting Device. If you have configured a primary and standby OA in your
environment, discover only one of the OAs and not both.
Important: FIPS Top Secret Mode and SNMP are not compatible. If you choose to use SNMP, you must
disable FIPS Top Secret Mode.
l OA firmware level prior to 3.55 requires the use of SNMP. Embedded management is not supported.
l OA firmware level 4.01 or above supports SNMPv3.
Important: Insight RS only supports SNMPv3 traps, and does not support SNMPv3 Informs. Insight
RS listens on port 1162 for SNMPv3 traps, and your SNMPv3 passwords must be at least 8 characters
long.
Note: If using OA firmware versions 3.55 or 3.56 HPE recommends you upgrade to version 3.60.
You can download the latest firmware from the HPE Support Center: www.hpe.com/support/hpesc.
The following HPE BladeSystem c-Class Enclosures are supported:
Table 3.39 Supported BladeSystem c-Class Enclosures and required protocols, using the
OA configuration method
BladeSystem enclosure Discovery Monitoring Basic Collections SAN
model Collections
HPE BladeSystem c3000 Registration through Registration through Registration through

Enclosure the OA the OA the OA
HPE BladeSystem c7000 Registration through Registration through Registration through

Enclosure the OA the OA the OA

HPE Servers
Table 3.40 Supported BladeSystem c-Class Enclosures and required protocols, using the
SNMP configuration method
BladeSystem enclosure model Discovery Monitoring Basic Collections SAN Collections
HPE BladeSystem c3000 Enclosure SNMP SNMP HTTPS
HPE BladeSystem c7000 Enclosure SNMP SNMP HTTPS
HPE Virtual Connect Modules

The following HPE Virtual Connect Modules are supported:
Table 3.41 Supported Virtual Connect Modules and required protocols
Virtual Connect Module model Discovery Monitoring Basic SAN
HPE Virtual Connect FlexFabric-20/40 F8 Module SNMP SNMP SNMP SNMP
HPE 16Gb 24-Port Virtual Connect Fibre Channel SNMP SNMP SNMP SNMP
Module
HPE Fusion IO Accelerator

The following HPE Fusion IO Accelerator are supported:
Table 3.42 Supported Fusion IO Accelerator and required protocols
Fusion IO Accelerator model Discovery Monitoring Basic SAN
HPE 365GB Multi Level Cell G2 PCIe ioDrive2 for SNMP SNMP
ProLiant Servers

HPE Servers
HPE 9000 servers

Note: vPars are not supported on HPE 9000 PA-RISC servers. nPars are supported.
The following HPE 9000 servers are supported:

Table 3.43 HPE 9000 Server models and operating system requirements
HPE 9000 model Notes
rp3410 HP-UX is the only supported operating system. For HP-UX

operating system support on HPE 9000 server, see the HP-UX
rp3440
Support Matrix at www.hpe.com/info/hpuxservermatrix.
rp4410
rp4440
rp7400 (N-class)
rp7410
rp7420
rp7440
rp8400
rp8420
rp8440
For HP-UX operating system support on HPE 9000 servers, see the HP-UX Support Matrix at
www.hpe.com/info/hpuxservermatrix.
Install the proper WBEM providers on HP-UX. These generally are part of the feature set of HP-UX and will
update through patches and software updates on the device as appropriate. WBEM is implemented on HP-UX
through System Fault Management (SFM). HPE recommends installing SFM through the WBEMMgmtBundle
available at: www.hpe.com/info/swdepot/WBEMMgmtBundle.
Table 3.44 Supported HP-UX operating systems and required protocols for HPE 9000
servers
HP-UX 11i v3 WBEM WBEM WBEM Telnet
HP-UX 11i v2 or
HP-UX 11i v1 SSH

HPE Servers
HPE NonStop server systems

The following HPE NonStop server systems are supported:
Table 3.45 HPE NonStop server models and operating system requirements
HPE NonStop server Required NonStop OS Open System Management Service
models Revision Update (RVU)
HPE Integrity NonStop H06.03 and subsequent H- Open System Management (OSM) T0682 ACC or
NS-series servers series RVUs later (Present in H06.18.00)
HPE Integrity NonStop J06.03 and subsequent J- Open System Management (OSM) T0682 ACC or
BladeSystems series RVUs later (Present in J06.07.00)
HPE Integrity NonStop X- L15.02 and subsequent L- Open System Management (OSM) T0682 ADM or
series servers series RVUs later
HPE Virtual Nonstop

Servers
Note: NonStop servers do not support configuration collections.
Insight RS also supports NonStop System Console (NSC) and Virtual Tape Controllers (VTC) for NonStop
systems.
For more details on how to install and configure Insight RS for use in a NonStop environment, see the Insight
Remote Support for NonStop document available at
support.hpe.com/hpsc/doc/public/display?docId=c04623664.
NonStop Hosting Device hardware requirements

For a NonStop System console (NSC) to be used as a Hosting Device for Insight Remote Support, it must
meet the minimum hardware and software requirements for a Hosting Device. This option is ideal if you are
only monitoring your NonStop system.
If customers want to monitor their entire environment, HPE recommends that NonStop customers use a
dedicated Hosting Device so that they can monitor all of their servers, storage, SAN and network devices
along with their NonStop servers. In this situation HPE does not recommend the use of the NonStop Console
(NSC) as a Hosting Device because the NSC resides on a dedicated maintenance LAN environment.
Please contact your HPE Account team to setup remote monitoring for your NonStop server systems.
Note: The ML110 G5 is supported as a Hosting Device only when also used as a NonStop System
console (NSC). While the ML110 G5 can be used simultaneously as both an NSC and a Hosting
Device for Insight RS, it does not provide the self-diagnosis capabilities that are characteristic of
other Hosting Devices supported by Insight RS.

HPE Servers
HPE AlphaServer systems

HPE only provides limited remote support for customers using HPE AlphaServers. As with standard support,
Insight Remote Support version 7.x will attempt to discover these products as remotely monitored HPE
products and send information about failure events to HPE.
However, if there are issues with the operation of the remote monitoring features of Insight Remote Support
version 7.x for these specific products, including the remote discovery or the reporting of failure events to
HPE, then HPE will resolve such issues in a commercially reasonable manner but without guarantee of an
immediate response or a resolution. If a failure event is successfully received at HPE, it is managed
according to the support level agreement.
The following HPE AlphaServer systems have this limited support:
Table 3.46 HPE AlphaServer models and operating system requirements
HPE AlphaServer models1 Operating System requirements
HPE AlphaServer DS10/DS10L/DS15/DS20/DS20E/DS25 HPE OpenVMS V7.3.2 or higher

HPE AlphaServer ES40/ES45 Tru64 UNIX V4.0F, V4.0G, V5.1A or higher
HPE AlphaServer GS80/GS160/GS320
HPE AlphaServer TS80/ES47/ES80/GS1280/GS1280
HPE AlphaServer TS20/TS40
HPE AlphaServer TS202C
Memory Channel
1 Legacy Alpha servers that require DECEvent as well as HPE AlphaServer DS20L are not supported.
OpenVMS support
Table 3.47 Supported OpenVMS operating systems and required protocols
HPE OpenVMS V7.3.2 or higher SNMP ELMC Telnet or SSH
Tru64 UNIX support

Table 3.48 Supported Tru64 UNIX operating systems and required protocols
Tru64 UNIX V4.0F, V4.0G, V5.1A or higher SNMP ELMC Telnet

or
SSH

HPE Servers
Non-HPE servers
Insight Remote Support provides remote monitoring support for select non-HPE servers with a HPE
multivendor support or HPE Integrated Support Management services contract.
Monitoring support for non-HPE servers requires special attention to server entitlement data. The serial and
product numbers that are discovered usually do not match the serial and product number listed in the HPE
support contract. For a detailed description of how to configure remote monitoring for your eligible non-HPE
servers through Insight Remote Support 7.x, please contact your HPE Account Support team to setup the
customization for your delivery.
The following selected non-HPE servers are supported:
Table 3.49 Supported non-HPE servers
Hardware Agent support1
IBM l IBM BladeCenter chassis and BladeCenter IBM Systems Director Common Agent version
Windows Servers 6.1.1
l IBM System x
Dell l Dell PowerEdge Dell OpenManage Server Administrator version

Windows 6.2.0
1 Insight RS only supports the agent versions listed.
Microsoft Windows 2008 R2 SNMP SNMP

Microsoft Windows 2008
Microsoft Windows 2008 R2 SNMP SNMP

Microsoft Windows 2008

HPE Storage
HPE Storage
Insight RS supports monitoring and collections for the following HPE Storage products.
HPE P6000 Enterprise Virtual Array systems

Make sure that the Event Log Monitoring Collector (ELMC) is installed on all Storage Management Servers
(SMS) where P6000 Command View is installed. ELMC is made available through the Insight RS Software
Updates feature and needs to be manually installed on the SMS. This does not apply to EVAs using the Array
Based Management (ABM) module. See "Event Log Monitoring Collector" on page 98 for details on ELMC.
Important: For all P6000/EVA devices, Insight RS supports P6000 Command View 9.4 through
10.3.x.
Important: TLS 1.0 and TLS 1.1 are disabled by default beginning with Insight RS 7.10 Patch 3.
WCCproxy only supports TLS 1.0 and TLS 1.1. If TLS 1.0 and TLS 1.1 are disabled, then
EVA/P6000 devices with not discover correctly or be able to gather event log data from the P6000
Command View server. See the HPE Insight Remote Support Monitored Devices Configuration
Guide for how to enable TLS 1.0 and TLS 1.1.
Important: P6000 Command View 10.3.8 introduced the ability to disable TLS 1.0 and 1.1
protocols, but Insight RS does not support TLS 1.2 exclusive access. For more information, see the
HPE P6000 Command View Suite User Guide section "Disabling TLS 1.0 and TLS 1.1 protocols in
Server Based Management environments" at: www.hpe.com/support/hpesc.
Note: For specific requirements concerning P6000 Command View, see the HPE P6000 Enterprise
Virtual Array Compatibility Reference at www.hpe.com/support/hpesc.
The following HPE P6000/ Enterprise Virtual Array Systems are supported:
Table 3.51 Supported Enterprise Virtual Array storage systems and required software and
protocols
EVA Storage model Discovery Monitoring Basic Collections SAN Collections
EVA P6000 Command P6000 Command P6000 Command P6000 Command

4000/6000/8000 View View View View
and
ELMC1

HPE Storage
Table 3.51 Supported Enterprise Virtual Array storage systems and required software and
protocols, continued
EVA Storage model Discovery Monitoring Basic Collections SAN Collections
EVA P6000 Command P6000 Command P6000 Command P6000 Command

4100/6100/8100 View View View View
and
ELMC1
EVA 4400 P6000 Command P6000 Command P6000 Command P6000 Command
View View View View
and
ELMC1
EVA 6400/8400 P6000 Command P6000 Command P6000 Command P6000 Command
View View View View
and
ELMC1
HPE P6300/6500 P6000 Command P6000 Command P6000 Command P6000 Command
EVA View View View View
and
ELMC1
HPE P6350/P6550 P6000 Command P6000 Command P6000 Command P6000 Command
EVA View View View View
and
ELMC1
1 ELMC is only required for server-based management. Array-based management does not require ELMC.
HPE StoreVirtual storage (formerly P4000 SAN

Solutions/LeftHand storage)
SNMP needs to be configured and enabled for each Storage Node to be able to send events to the Hosting
Device. SNMP is enabled by default in HPE LeftHand OS (formerly SAN/iQ) and should not be modified.
Each Storage Node counts as 30 monitored devices within Insight Remote Support. Ensure that you allocate
enough disk space for HPE StoreVirtual (P4000) collections. The required disk space is dependent on the
number of HPE StoreVirtual Storage Nodes. See the "Configuration Collection capabilities" on page 23
section above for calculating the required disk space.
For details and future updates to supported platforms, see the HPE StoreVirtual 4000 Storage Compatibility
Matrix available at www.hpe.com/info/StoreVirtualcompatibility.

HPE Storage
Table 3.52 Supported StoreVirtual storage systems and required software and protocols
Solution Software Centralized LeftHand Discovery Monitoring Basic SAN
name Discoverable Management OS Collections Collections
model name Console1
LeftHand P4300 l 9.0 l 9.52 SNMP SNMP LeftHand LeftHand

NSM2060 OS OS
l 9.5 l 10.0 and
G2
l 10.0 l 10.5 LeftHand
HPE P4300
OS
l 10.5 l 11.0
l 11.0 l 12.5
HPE P4300 P4300G2 l 9.0 l 9.52 SNMP SNMP LeftHand LeftHand

G2 OS OS
l 9.5 l 10.0 and
OS
l 10.5 l 11.0
l 11.0 l 12.5
LeftHand P4500 l 9.0 l 9.52 SNMP SNMP LeftHand LeftHand

NSM2120 OS OS
l 9.5 l 10.0 and
G2
HPE P4500
OS
l 10.5 l 11.0
l 11.0 l 12.5

G2 OS OS
l 9.5 l 10.0 and
OS
l 10.5 l 11.0
l 11.0 l 12.5
LeftHand P4000 VSA l 9.0 l 9.52 SNMP SNMP LeftHand LeftHand

VSA (ESX) OS OS
l 9.5 l 10.0 and
OS
l 10.5 l 11.0
l 11.0 l 12.5
HPE P4800 P4000sb G2 l 9.0 l 9.52 SNMP SNMP LeftHand LeftHand

G2 OS OS
P4460sb G2 l 9.5 l 10.0 and
OS
l 10.5 l 11.0
l 11.0 l 12.5

HPE Storage
Table 3.52 Supported StoreVirtual storage systems and required software and protocols,
continued
model name Console1

G2 OS OS
l 9.5 l 10.0 and
OS
l 10.5 l 11.0
l 11.0 l 12.5
HPE P4000 VSA l 9.0 l 9.52 SNMP SNMP LeftHand LeftHand

LeftHand (ESX) OS OS
l 9.5 l 10.0 and
VSA
P4000 VSA
(Hyper-V)
OS
l 10.5 l 11.0
l 11.0 l 12.5
HPE P4000 Failover l 9.0 l 9.52 SNMP SNMP LeftHand LeftHand

Failover Manager OS OS
l 9.5 l 10.0 and
Manager (ESX)
Failover
OS
Manager l 10.5 l 11.0
(Hyper-V) 11.0
l l 12.5
HPE Failover HPE Failover l 9.0 l 9.52 SNMP SNMP LeftHand LeftHand
Manager Manager OS OS
l 9.5 l 10.0 and
(ESX) (ESX)
OS
l 10.5 l 11.0
l 11.0 l 12.5
HPE Failover HPE Failover l 9.0 l 9.52 SNMP SNMP LeftHand LeftHand
Manager Manager OS OS
l 9.5 l 10.0 and
(Hyper-V) (Hyper-V)
OS
l 10.5 l 11.0
l 11.0 l 12.5
HPE 4130 l 9.0 l 9.52 SNMP SNMP LeftHand LeftHand

StoreVirtual OS OS
l 9.5 l 10.0 and
4130
OS
l 10.5 l 11.0
l 11.0 l 12.5

HPE Storage
Table 3.52 Supported StoreVirtual storage systems and required software and protocols,
continued
model name Console1

StoreVirtual OS OS
4330 FC l 9.5 l 10.0 and
4330
HPE
OS
StoreVirtual l 10.5 l 11.0
4330 FC 11.0
l l 12.5

StoreVirtual OS OS
l 9.5 l 10.0 and
4335
OS
l 10.5 l 11.0
l 11.0 l 12.5

StoreVirtual OS OS
l 9.5 l 10.0 and
4530
OS
l 10.5 l 11.0
l 11.0 l 12.5

StoreVirtual OS OS
l 9.5 l 10.0 and
4630
OS
l 10.5 l 11.0
l 11.0 l 12.5

StoreVirtual OS OS
4730 FC l 9.5 l 10.0 and
4730
HPE
OS
StoreVirtual l 10.5 l 11.0
4730 FC 11.0
l l 12.5
1 Fornew installations, HPE recommends installing the HPE StoreVirtual Centralized Management Console (CMC)
on the Hosting Device, but it is also supported on a separate device.
2 Each Storage Node running HPE LeftHand OS version 9.5 requires Patch Set 05.
HPE P2000/MSA storage

Insight RS supports MSA CompactFlash for MSA P2000, MSA 2040, MSA 1040 arrays.
Insight RS supports TLS 1.0, 1.1, and 1.2 for MSA devices.

HPE Storage
Table 3.53 Supported P2000/MSA storage and required protocols

MSA model Discovery Monitoring Basic Collections SAN Collections
MSA1000 series The MSA1000 series is only supported when attached to a HPE ProLiant server using SNMP
protocol. It is not discovered or monitored as a separate device but supported through the
diagnostic agent installed and configured on the server. The HPE ProLiant's entitlement to
service is applied for the MSA 1000 series.
P2000 G3 series SNMP SNMP WBEM WBEM

(with T230, T240,
and and
T250, T251, or
TS252 firmware) WBEM WBEM
HPE MSA 1040 SNMP SNMP WBEM WBEM

Storage1
and and
WBEM WBEM

SAN Storage
and and
WBEM WBEM

Storage
and and
WBEM WBEM

SAN Storage1
and and
WBEM WBEM

SAS Storage1
and and
WBEM WBEM

Storage
and and
WBEM WBEM
HPE MSA SNMP SNMP WBEM WBEM

2050/2052 SAN
and and
Storage
WBEM WBEM
HPE MSA SNMP SNMP WBEM WBEM

2050/2052 SAS
and and
Storage
WBEM WBEM

Storage
and and
WBEM WBEM
1 Includes support for GL200, GL210, G4 GL220, and GL225 firmware.

HPE Storage
HPE StoreAll storage (formerly HPE IBRIX storage)

SNMP needs to be configured and enabled on the File Serving Nodes to send hardware events to the Hosting
Device. For setup instructions, see the Insight Remote Support Monitored Devices Configuration Guide
available at www.hpe.com/info/insightremotesupport/docs.
Note: HPE StoreAll Operating System v6.5 supports RedHat Linux 5.8.
Important: All StoreAll nodes will be displayed in the Insight RS Console by their equivalent
ProLiant server model names instead of the Ibrix or StoreAll model name.
The following HPE StoreAll Storage Systems are supported:

Table 3.54 Supported HPE StoreAll Storage systems and required protocols
StoreAll Storage model Discovery Monitoring Basic Collections SAN Collections
HPE StoreAll 8200 Gateway SNMP SNMP SNMP
HPE StoreAll 8800 Storage SNMP SNMP SNMP
HPE IBRIX X9300 Network Storage Gateway SNMP SNMP SNMP
HPE IBRIX X9320 Network Storage Systems SNMP SNMP SNMP
HPE IBRIX X9720 Network Storage Systems1 SNMP SNMP SNMP
HPE IBRIX X9730 Network Storage Systems SNMP SNMP SNMP

1 Insight RS
does not support the array controller and disk enclosure components of the X9720 solution, including
model numbers X9700c and X9700cx or MSA2060 and MSA2070.

HPE Storage
HPE StoreEasy storage (formerly Network Storage

Systems)
WMI needs to be configured and enabled on the File Serving Nodes to send hardware events to the Hosting
Device. For setup instructions, see the Insight Remote Support Monitored Devices Configuration Guide
available at www.hpe.com/info/insightremotesupport/docs.
The following HPE StoreEasy Storage (formerly Network Attached Storage NAS) are supported:
Table 3.55 Supported StoreEasy storage systems and required protocols
StoreEasy storage model Discovery Monitoring Basic SAN
HPE ProLiant Storage Server family (excluding 1xx WMI WMI WMI WMI
series)
HPE All-in-One 600 and 1200 Storage Systems WMI WMI WMI WMI
HPE NAS Series including: WMI WMI WMI WMI

l HPE X1000 Network Storage Systems
l HPE X3000 Network Storage Systems
l HPE X1800 G2 Network Storage Systems
HPE StoreEasy 1450 Storage1 WMI WMI WMI WMI
HPE StoreEasy 1460 SATA Storage WMI WMI WMI WMI
HPE StoreEasy 1560 SATA Storage WMI WMI WMI WMI
l HPE StoreEasy 1650 Storage1 WMI WMI WMI WMI
l HPE StoreEasy 1650 Expanded Storage1
l HPE StoreEasy 1660 Storage WMI WMI WMI WMI

l HPE StoreEasy 1660 Expanded Storage
l HPE StoreEasy 1660 Performance Storage
l HPE StoreEasy 1860 Storage WMI WMI WMI WMI

l HPE StoreEasy 1860 Performance Storage
l HPE StoreEasy 3xx0 Gateway Storage1 WMI WMI WMI WMI
l HPE StoreEasy 3xx0 Gateway Storage Blade1
HPE StoreEasy 5000 Storage WMI WMI WMI WMI
l HPE Storage File Controller WMI WMI WMI WMI

l HPE Storage Performance File Controller

HPE Storage
Table 3.55 Supported StoreEasy storage systems and required protocols, continued
StoreEasy storage model Discovery Monitoring Basic SAN
HPE 3PAR File Controller Storage WMI WMI WMI WMI
HPE 3PAR File Controller Storage V2 WMI WMI WMI WMI

1 Insight RS supports Windows Storage Server 2016 for these models.
Note: Insight RS does not support the following HPE Network Attached Storage (NAS):
l HPE StorageWorks Storage Server (NAS) 1000s Network Attached Storage 1000s
l HPE StorageWorks Storage Server (NAS) 1200s Small Business Class Family Network
Attached Storage 1200s
l HPE StorageWorks Storage Server (NAS) 1500s Network Attached Storage 1500s
l HPE StorageWorks Storage Server (NAS) s1000 Network Attached Storage S1000 Model
320/640
l HPE StorageWorks Storage Server (NAS) 8000 Network Attached Storage 8000
l HPE SureStore Storage Server (NAS) VA Solutions Network Attached, HP-UX based storage
solution UNIX
l Compaq Storage Server (NAS) N2400 Network Attached Storage 2400
l HPE StorageWorks AIO400 Storage System
HPE Storage Blades

The following HPE Storage Blades are supported with this release:
Table 3.56 Supported HPE Storage Blades and required protocols
Storage Monitoring Basic SAN
Blade model Collections Collections
HPE All-in- Storage Blades are monitored through the Storage Agents installed Configuration collections
One SB600c on the partner server blade. The partner server blade is the adjacent are not supported.
Storage server blade connected directly to the storage blade.
System
HPE All-in-
One SB920c
Tape Blade
HPE
D2200sb
Storage
Blades
HPE
D2500sb
Gen10
Storage
Blade

HPE Storage
HPE Virtual Library Systems

The following HPE Virtual Library Systems are supported with this release:
Table 3.57 Supported HPE Virtual Library Systems (VLS) and required protocols
VLS model Discovery Monitoring Basic SAN
HPE 300 Virtual Library System EVA Gateway SNMP SNMP SSH
HPE 12000 Virtual Library System EVA Gateway SNMP SNMP SSH
HPE 9000 Series Virtual Library System SNMP SNMP SSH
HPE 6000 Series Virtual Library System SNMP SNMP SSH

including:
l HPE VLS 6200 and 6500
l HPE VLS61xx, VLS65xx and VLS 68xx
HPE StoreEver Tape Libraries

Insight Remote Support supports HPE StoreEver Tape Libraries that use HPE Command View for Tape
Libraries software version 3.1 to 5.9. A copy of the software can be downloaded from
www.hpe.com/support/cvtl.
Note: Insight RS does not support standalone (non-library) tape drives.
The following HPE Tape Libraries are supported with this release:
Table 3.58 Supported HPE StoreEver Tape Libraries and required protocols
StoreEver Tape Library model Discovery Monitoring Basic SAN
HPE ESL G3 Tape Library SNMP SNMP WBEM Telnet

or
SSH
HPE ESL-e Tape Library SNMP SNMP WBEM Telnet

or
SSH
HPE EML Tape Library SNMP SNMP WBEM Telnet

or
SSH
MSL8096 Tape Library SNMP SNMP SNMP

HPE Storage
Table 3.58 Supported HPE StoreEver Tape Libraries and required protocols, continued
StoreEver Tape Library model Discovery Monitoring Basic SAN
MSL G3 Tape Library SNMP SNMP SNMP
HPE StoreEver MSL G4 Tape Library SNMP SNMP SNMP

l HPE StoreEver MSL6480 Scalable Base Module
l HPE StoreEver MSL6480 Scalable Expansion Module
l HPE StoreEver MSL6480 2-LTO5 Ultrium 3000 Fibre
Channel Tape Library
l HPE StoreEver MSL6480 2-LTO6 Ultrium 6400 Fibre
Channel Tape Library
HPE Tape Blades

Note: Insight RS does not support standalone (non-library) tape blades.
Table 3.59 Supported HPE Tape Blades and required protocols

Tape Monitoring Basic SAN
Blade Collections Collections
model
HPE Tape Blades are monitored through the Storage Agents installed on the Configuration collections
Ultrium partner server blade. The partner server blade is the adjacent server are not supported.
448c Tape blade connected directly to the tape blade.
Blade

HPE Storage
HPE StoreOnce Backup (D2D)

Make sure that SNMP is enabled and public community credentials are configured for the monitored device
to be able to send events to the Hosting Device.
Table 3.60 Supported HPE StoreOnce Backup (D2D) and required protocols
StoreOnce Backup model Discovery Monitoring Basic SAN
Gen 2 single-node products1
l HPE StoreOnce D2D2502i Backup System SNMP SNMP

l HPE StoreOnce D2D2502i SmartBuy Backup
System
l HPE StoreOnce D2D2503i Backup System
l HPE StoreOnce D2D2503i Backup System Bundle
System
System
l HPE StoreOnce D2D2504i Backup System plus
Replication License
l HPE StoreOnce D2D4004fc Backup System
l HPE StoreOnce D2D4106 Capacity Upgrade (12 x
500GB)
l HPE StoreOnce D2D4112 Backup System
l HPE StoreOnce D2D4312 Backup System
l HPE StoreOnce Capacity Upgrade (1TB)
(D2D4112/D2D4312)
l HPE StoreOnce D2D4324 18TB D2D Backup
System
l HPE StoreOnce D2D4324 18TB D2D Upgrade Kit
l HPE StoreOnce D2D4324 18TB D2D Replication
License
l HPE StoreOnce D2D4324 18TB D2D e-delivery
Replication License

HPE Storage
Table 3.60 Supported HPE StoreOnce Backup (D2D) and required protocols, continued
StoreOnce Backup model Discovery Monitoring Basic SAN
Gen 3 single-node products
l HPE StoreOnce 2620 iSCSI Backup SNMP SNMP

l HPE StoreOnce 2700 8TB Backup
l HPE StoreOnce 2900 Backup System
l HPE StoreOnce 3100 8TB System
l HPE StoreOnce 4210 iSCSI Backup
l HPE StoreOnce 4210 FC Backup
l HPE StoreOnce 4220 Backup
l HPE StoreOnce 4900 60TB Backup Base System
l HPE StoreOnce 6500 120TB Backup Couplet for
Additional Racks
Initial Rack
Existing Racks
l HPE StoreOnce 6600 120TB for 1st Couplet
l HPE StoreOnce 6600 120TB for 2nd and 4th
Couplet
l HPE StoreOnce 6600 120TB for 3rd Couplet
l HPE StoreOnce B6200 48TB Backup System
1 Gen 2 single-node backup systems require firmware version 2.1.03 or above.
HPE XP/P9000 Disk Arrays

HPE Insight RS software provides HPE XP/P9000 Disk Array device support for C-Track submissions to
HPE using the Internet connectivity method. Registration with Insight RS occurs during the Truststore
configuration on the SVP.
Note that XP/P9000 devices are not serviceable by customers. Support on XP/P9000 devices is delivered as
part of your Mission Critical Support contract. Please contact your local HPE account representative for help
to implement this solution.

HPE Storage
XP/P9000 devices support configuration collections; however, you cannot manually run collections within the
Insight RS Console. All collections are sent to Insight RS from the XP/P9000 devices.
The Insight RS solution for XP/P9000 Disk Arrays is simplified to no longer require SIM and XPAIM to monitor
the array. Furthermore, the HPE XP/P9000 Disk Array must run the required Firmware (FW) version and the
required C-Track version installed on the Service Processor (SVP) as listed below:
Table 3.61 Required firmware and C-Track versions
Array family C-Track version1 Firmware version
XP8 6.00.00 or later Recommended: 90-01-51-00/00 or higher.

Minimum Supported: 90-01-51-00/00.
XP7 5.55.00 or higher Recommended 80-01-22-00/02 and higher.

Minimum supported 80-01-22-00/02.
XP P9500 4.55.00 or higher Recommended 70-06-20-00/00 and higher.

XP 20000/24000 3.55.00 or higher Recommended 60-08-49-00/00 and higher.

XP 10000/12000 2.55.00 or higher Recommended 50-04-31-00/00 higher.

1 C-Track versions 2.55.00, 3.55.00, 4.55.00, and 5.55.00 are packed with Java 8 and do not use the Java version
installed on the SVP. These C-Track versions are not upgradeable from older C-Track versions and must be re-
installed.
Note: XP 128/1024 arrays are not supported.
HPE 3PAR StoreServ Storage

HPE 3PAR StoreServ storage is not supported with the Insight Remote Support 7.10 software, but can be
monitored with its own monitoring solution.
Note: HPE 3PAR File Controller Storage is supported via 3PAR’s InServ direct connect only.
HPE Secure Key Manager

HPE Secure Key Manager is currently not supported with the Insight Remote Support 7.10 software, but can
be monitored with the Insight Remote Support Advanced software.
HPE Enterprise Secure Key Manager

HPE Enterprise Secure Key Manager is currently not supported with the Insight Remote Support 7.10
software, but can be monitored with the Insight Remote Support Advanced software.

HPE StoreFabric (formerly SAN Fibre Channel switches)
HPE StoreFabric (formerly SAN Fibre

Channel switches)
SNMP needs to be configured and enabled for HPE Storage Switches to be able to send events to the
Hosting Device.
HPE B-series Fibre Channel switches

Test trap support for HPE B-series Fibre Channel switches requires the installation of Fabric Operating
system v6.3.0b firmware or higher. See the HPE Fabric OS 6.3.0b Customer Advisory or details.
Note: Older 1GB Brocade switches (1 GB) and M-Class Switches are not supported.
Important: HPE Insight RS supports the secure SNMPv3 protocol on B-Series switches that
support SNMPv3. Insight RS only supports SNMPv3 traps, and does not support SNMPv3
Informs. Insight RS listens on port 1162 for SNMPv3 traps, and your SNMPv3 passwords must be
at least 8 characters long. Refer to your device's documentation to determine the versions of SNMP
your device supports.

HPE StoreFabric (formerly SAN Fibre Channel switches)
Table 3.62 Supported HPE B-series (Brocade) Fibre Channel (FC) switches and required
protocols
B-series FC switch series Discovery Monitoring Basic SAN
HPE StoreFabric 4/8 SAN Switch SNMP SNMP Telnet Telnet
HPE StoreFabric 4/16 SAN Switch or or
HPE StoreFabric 4/32 SAN Switch SSH SSH
HPE StoreFabric 4/32B SAN Switch
HPE StoreFabric 4/64 SAN Switch
HPE StoreFabric 4/256 SAN Director Switch
HPE 8/8 SAN Switch
HPE 8/24 SAN Switch
HPE 8/40 SAN Switch
HPE 8/80 SAN Switch
HPE DC SAN Backbone Director Switches (DCX)
HPE Encryption SAN Switch
HPE 1606 Extension SAN Switch
HPE SN3000B Fibre Channel Switch
HPE StoreFabric SN3600B FC 32Gb Switch SNMP SNMP
HPE SN6000B Fibre Channel Switch SNMP SNMP Telnet Telnet
HPE StoreFabric SN6500B Fibre Channel Switch or or
HPE StoreFabric SN6600B Fibre Channel Switch SSH SSH
HPE StoreFabric SN6650B Fibre Channel Switch
HPE StoreFabric SN8000B SAN Director Switch
HPE StoreFabric SN8600B SAN Director Switch
Brocade 4Gb SAN Switch for HPE BladeSystem c-

Class
Brocade 4Gb SAN Switch for HPE BladeSystem p-

Class

Class

Class

M-series switches
HPE C-series Fibre Channel switches

Note: Cisco MDS Fibre Channel switches include support for Cisco NX-OS version 5.x.
Table 3.63 Supported HPE C-series Fibre Channel (FC) switches and required protocols
C-series FC switch series Discovery Monitoring Basic SAN
HPE SN6000C Fibre Channel Switch SNMP SNMP SNMP SNMP
HPE StoreFabric SN6010C Fibre Channel Switch
HPE StoreFabric SN6500C Multi-service Switch
HPE StoreFabric SN6610C 32Gb Fiber Channel

switch
HPE Store Fabric SN6620C Fibre Channel Switch
HPE SN6630C 32Gb Fibre Channel Switch
HPE SN8500C Director Switch
Cisco MDS Fibre Channel switches,

including support for Cisco NX-OS version 5.x
HPE H-series Fibre Channel switches

Table 3.64 Supported HPE H-series Fibre Channel (FC) switches and required protocols
H-series FC switch series Discovery Monitoring Basic Collections SAN Collections
HPE 8/20q Fibre Channel Switch SNMP SNMP SNMP SNMP
HPE SN6000 Fibre Channel Switch
M-series switches
SNMP needs to be configured and enabled for M-series switches to be able to send events to the Hosting
Device.
Table 3.65 Supported M-series switches and required protocols
M-series switch series Discovery Monitoring Basic Collections SAN Collections
HPE StoreFabric SN2010M switch

SNMP SNMP SNMP SNMP
HPE StoreFabric SN3700M

HPE Networking switches

Insight Remote Support 7.10 provides product support for selected HPE Networking Switches. This includes
HPE ProVision-based (formerly HPE E-Series/ProCurve) and HPE Comware-based (formerly A-Series or
H3C/3COM) networking switches.
HPE ProVision-based switches (formerly E-

Series/ProCurve)
HPE ProVision-based switches ship with SNMP installed and enabled so no additional configuration is
needed.
For configuration collections, make sure that either Telnet or SSH service is enabled. Telnet is enabled on
HPE ProVision-based Switches by default. If you prefer to use SSH, you will need to enable it. For
instructions, see the Insight Remote Support Monitored Devices Configuration Guide available at
Table 3.66 Supported ProVision-based networking switches and required protocols
Switch series Discovery Monitoring Basic Collections SAN Collections
HPE ProCurve 2500 Switch Series SNMP SNMP Telnet
HPE 2510 Switch Series or
HPE 2520 Switch Series SSH
Aruba 2530 Switch Series
HPE E2600 Switch Series
HPE 2610 Switch Series
HPE ProCurve 2800 Switch Series
HPE ProCurve 2900 Switch series

Table 3.66 Supported ProVision-based networking switches and required protocols , con-
tinued
HPE 2910 al Switch Series SNMP SNMP Telnet
Aruba 2915 Switch Series or
Aruba 2920 Switch Series SSH
Aruba 2930F Switch Series
Aruba 2930M Switch Series
HPE ProCurve 3400cl Switch Series
HPE 3500 and 3500 yl Switch Series
HPE 4200 vl Switch Series
HPE 5300xl Switch Series
Aruba 5400 zl Switch Series
Aruba 5400R zl2 Switch Series
HPE ProCurve 6108 Switch
HPE 6120XG Blade Switch Series
HPE 6120G/XG Blade Switch Series
HPE 6125XLG Ethernet Blade Switch
HPE 6127XLG Blade Switch
HPE 6200 yl Switch Series
HPE 6400 cl Switch Series
HPE 8200 zl Switch Series
Aruba switches
Aruba switches are configured the same as ProVision-based switches. For instructions, see the Insight
Remote Support Monitored Devices Configuration Guide available at
Table 3.67 Supported HPE Aruba switches and required protocols
Aruba switch series Discovery Monitoring Basic Collections SAN Collections
Aruba 3810M Switch Series SNMP SNMP Telnet

or
SSH

Table 3.67 Supported HPE Aruba switches and required protocols, continued
Aruba switch series Discovery Monitoring Basic Collections SAN Collections
HPE Aruba 8320 Switch Series SNMP SNMP

(Event monitoring only)
HPE Aruba 8400 Switch Series

(Event monitoring only)
HPE Altoline switches

HPE Altoline networking switches require SNMP for discovery and remote monitoring.
Table 3.68 Supported Altoline switches and required protocols
Altoline switch series Discovery Monitoring Basic Collections SAN Collections
HPE Altoline 6900 Switch Series SNMP SNMP
HPE Altoline 6920 Switch Series
HPE Comware-based switches (formerly A-Series or

H3C/3Com)
HPE Comware-based (formerly known as A-Series or H3C/3Com) networking switches require SNMP for
discovery and remote monitoring. Ensure that public community credentials are configured for these devices
to communicate with the Hosting Device.
Insight RS supports Comware software version 7 for those switches that support Comware 7.
For configuration collections, make sure that either Telnet or SSH service is enabled. Telnet is enabled on
HPE Comware-based Switches by default. If you prefer to use SSH, you will need to enable it. For
instructions, see the Insight Remote Support Monitored Devices Configuration Guide available at
Insight RS supports Intelligent Resilient Framework (IRF) technology, and can detect the following IRF alerts:
l Power supply failures
l Fans and fan tray failures
l Module and board failures
l Over-temperature conditions

Table 3.69 Supported Comware-based networking switches and required protocols

HPE FlexNetwork 3100 EI Switch Series SNMP SNMP Telnet
HPE FlexNetwork 3100 SI Switch Series or
HPE 3600 EI Switch Series SSH
HPE 3600 SI Switch Series
HPE 5120 EI Switch Series
HPE FlexNetwork 5130 HI Switch Series
HPE 5500 HI Switch Series
HPE FlexFabric 5700 Switch Series
HPE FlexNetwork 5800 Switch Series
HPE FlexFabric 5900CP Switch Series

Mellanox InfiniBand switches

SNMP needs to be configured and enabled for InfiniBand switches to be able to send events and collections
to the Hosting Device.
Important: Insight RS only supports SNMPv3 traps, and does not support SNMPv3 Informs.
Insight RS listens on port 1162 for SNMPv3 traps, and your SNMPv3 passwords must be at least 8
characters long. Refer to your device's documentation to determine the versions of SNMP your
device supports.
Table 3.70 Supported Infiniband switches and required protocols
InfiniBand switch series Discovery Monitoring Basic Collections SAN Collections
Mellanox InfiniBand EDR Managed Switch SNMP SNMP SNMP SNMP
Mellanox InfiniBand EDR Unmanaged Switch
Mellanox InfiniBand FDR Switch
HPE InfiniBand FDR Adapter
Mellanox InfiniBand Switch Chassis
Intel Omni-Path switches

SNMP needs to be configured and enabled for Omni-Path switches to be able to send events to the Hosting
Device.
Table 3.71 Supported Omni-Path switches and required protocols
Omni-Path switch model Discovery Monitoring Basic SAN
Intel Omni-Path Architecture 192P/288P Director SNMP SNMP

Switch Chassis
Intel Omni-Path Architecture 768P/1152P Director

Switch Chassis
Intel Omni-Path Architecture 100Gb 48-port Managed

Switch
Intel Omni-Path Architecture 100Gb 48-port

Unmanaged Switch

HPE Networking routers
HPE Networking routers

Insight Remote Support provides product support for selected HPE Networking Routers.
Important: Insight RS only supports SNMPv3 traps, and does not support SNMPv3 Informs.
Insight RS listens on port 1162 for SNMPv3 traps, and your SNMPv3 passwords must be at least 8
characters long. Refer to your device's documentation to determine the versions of SNMP your
device supports.
For configuration collections, make sure that either Telnet or SSH service is enabled.
Table 3.72 Supported networking routers and required protocols
Router series Discovery Monitoring Basic Collections SAN Collections
HPE FlexNetwork 6600 Router Series SNMP SNMP Telnet
HPE 8800 Router Series or
HPE FlexNetwork HSR6600 Router Series SSH
HPE FlexNetwork HSR6800 Router Series
HPE MSR20 Router Series
HPE MSR20-1x Router Series
HPE FlexNetwork MSR95x Router Series
HPE FlexNetwork MSR1000 Router Series

HPE Solutions
HPE Solutions
Insight RS does not recognize HPE solutions, but can monitor the components of Solutions. Solution
components can be organized as solutions within the Insight RS Console. Details about how to create,
modify or delete a Solution are available in the Online Help.
Insight RS provides component support for the following HPE Solutions:

l HPE ConvergedSystem300
l CS300 for Microsoft Analytics Platform (previously called HPE AppSystem for Microsoft SQL Server
2012 Parallel Data Warehouse)
l CS300 for Microsoft Analytics Platform, supporting Microsoft Appliance Update 4 (AU4)
l HPE SAP HANA
l HPE ConvergedSystem 500 for SAP HANA (ProLiant Gen10)
o CS500 for SAP HANA Single Node (or Scale Up) with RHEL for SAP (including Skylake CPU
support)
o CS500 for SAP HANA Single Node (or Scale Up) with SLES for SAP (including Skylake CPU
support)
l HPE ConvergedSystem 500 for SAP HANA (ProLiant Gen8/Gen9)
o CS500 for SAP HANA Single Node (or Scale Up) with RHEL for SAP
o CS500 for SAP HANA Single Node (or Scale Up) with SLES for SAP
o CS500 for SAP HANA Scale Out with SLES for SAP (including Broadwell CPU support)
l HPE ConvergedSystem 900 for SAP HANA
o CS900 for SAP HANA Single Node (or Scale Up) with SLES for SAP (Superdome X Gen8)
o CS900 for SAP HANA Single Node (or Scale Up) with SLES for SAP
l Superdome X Gen9 with E7 v3 CPUs (Haswell CPU support)
The minimum required firmware for Insight RS support is v7.6.0.
The minimum version of Superdome X Linux WBEM providers is 53.
l Superdome X BL920s Gen9 with E7 v4 CPUs (Broadwell CPU support)
The minimum required firmware for Insight RS support is v8.2.106.
The minimum version of Superdome X Linux WBEM providers is BL59.
o CS900 for SAP HANA Scale Out with SLES for SAP (Superdome X Gen8)
o HPE CS900 for SAP HANA Scale Out (Superdome X Gen9)
l HPE ConvergedSystem 900 Scale Out with RHEL 7.2 for SAP HANA
l HPE ConvergedSystem 900 Scale Out with SUSE 12 SP1 for SAP HANA
l AppSystem for SAP HANA

HPE Solutions
o Scale Out 1.2 with SLES for SAP

o Scale Out 1.1 with SLES for SAP
o Single Node/Scale Up – 2TB and 4TB with SLES for SAP
o Single Node/Scale Up Large with Virtualization with SLES for SAP
l SAP HANA Tailored Datacenter Integration
l SAP HANA Base Configurations
l HPE CloudSystem Matrix 7.x
l HPE CloudSystem 7.6, 8.0, 9.0, and 10.0
l HPE ConvergedSystems for Virtualization
l CS300 for Virtualization
l CS700 for Virtualization
l CS700 2.0 for Virtualization
l CS700x for Virtualization
l HPE ConvergedSystems Hyper-Converged Appliances
l CS200-HC StoreVirtual (SL2500 only)
l CS250-HC StoreVirtual System
l Hyper Converged 250 for Microsoft CPS Standard
l Hyper Converged 250 for VMware
l Hyper Converged 380
l Hyper Converged 380 1.1
l HPE ConvergedSystems for Vertica
l CS300 for Vertica
l HPE ProLiant for Microsoft Azure Stack
HPE ProLiant for Microsoft Azure Stack Hub
Note: Insight RS does not support Microsoft Azure Stack with ProLiant Gen10 servers,
however, the version of Microsoft Azure Stack with Gen10 servers is supported by HPE
OneView Remote Support.
l HPE E5000 Messaging Systems

l HPE E5000 G1
l HPE E5000 G2
For more information about solution support and solution component support, see the Insight Remote Support
Solution Support FAQ document at: support.hpe.com/hpsc/doc/public/display?docId=c03911757.

Rack and Power
Rack and Power

HPE Rack-mountable and Tower Uninterruptable
Power Systems
The Uninterruptable Power Systems (UPS) Management Module and UPS Network Module are options in
several HPE Rack-Mountable and Tower UPS units. When the option card is present, support is provided for
the below devices.
Recommended service actions and automated event submission to HPE are provided for whole unit, battery,
and ERM (Extended Runtime Module) failures.
For additional details, see the support matrix at: www.hpe.com/servers/ups.
Table 3.73 Supported HPE Rack-mountable and Tower UPS and required protocols
UPS model Discovery Monitoring Basic SAN
Current HPE Uninterruptable Power R1500 G5 SNMP SNMP

Systems
R1500 G3
R/T3000
G2
R5000
R7000
R8000/3
R12000/3
RP36000/3
Legacy HPE Uninterruptable Power T1000xr SNMP SNMP

Systems
T1500xr
T2200xr
R1500xr
R1500 G2
R3000xr
R3000
R/T3000
R5550xr
R5500
R12000xr

Management platform integration

HPE SNMP Service Event Adapter
The SNMP Service Event Adapter provides the ability to forward an SNMP trap to another management
application or ticketing system when an event has been sent to HPE for intervention. It contains the same
information as displayed in the user interface, including support case status and case ID. To properly interpret
the trap, your receiving application must be configured to use the cpqService MIB, which is available for
download in the Systems Insight Manager - MIB Kit at:
http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c04272529. For details, see the HPE
Insight Remote Support Installation and Configuration Guide
HPE OneView
Insight Remote Support and HPE Insight Online are complementary applications to HPE OneView, delivering
complete life cycle infrastructure management for accelerating IT service delivery and support. HPE OneView
and Insight RS have separate discovery and monitoring functions that provide complimentary management
and support capabilities. HPE OneView provides device management, while Insight RS provides remote
monitoring, automated call logging, faster problem resolution, and near-100% first-time fix accuracy. The HPE
Insight Online dashboard can be used to track service events and support cases, view device configurations,
and proactively monitor your HPE contracts and warranties for devices monitored by Insight RS.
Insight RS and OneView coexist in your environment, but must be installed on separate host servers.
What happens if HPE OneView registers a device already

monitored by Insight RS?
For devices that could be covered by either Remote Support from OneView or Insight RS, such as ProLiant
Gen 8 or later servers, there is a mechanism to prevent contention. OneView Remote Support takes
precedence.
If an eligible device is imported into HPE OneView, and Remote Support is enabled, HPE OneView will
register the device to itself, even if that device was previously registered to Insight RS. This happens
automatically in order to avoid the same device being monitored by both Insight RS and HPE OneView RS
platforms and having duplicate support cases created. Subsequent service events and data collections from
that device are then directed to HPE OneView. This applies to any version of Insight RS 7.x and HPE
OneView 3.1 and later.
This will happen if the iLO is registered to:
l an Insight RS 7.x client (central connect)
l a different HPE OneView instance
l HPE directly (direct connect)
On the Insight RS instance that had been monitoring the device, the device is unregistered and marked as
disabled. Do not re-register the device in Insight RS, because it will be "taken back" when HPE OneView
refreshes its devices.
If you want Insight RS to also delete the device from the Insight RS Console, open a Command Prompt
window on the Hosting Device and type the following command:

rsadmin config -set delete.registered.elsewhere=true

HPE Insight Online integration
HPE Insight Online integration

HPE Insight Online is an addition to the HPE Support Center portal for one stop, secure access to product and
HPE support information personalized to your IT environment. It is available at no additional cost as part of
your warranty or contractual support agreement with HPE.
You can configure automatic integration into the HPE Insight Online portal when installing Insight Remote
Support or subsequently, by entering your HPE Passport ID and password. On login into HPE Support
Center, within the My IT Environment view, you will automatically see all devices that are registered with
Insight Remote Support 7.x.
If all Insight Remote Support registered devices do not appear automatically in HPE Insight Online, it may be
possible that the device was already registered to another person in your company. To see this device in your
view, you need them to share or transfer ownership to yourself. For details and prerequisites, please see the
Getting Started with HPE Insight Online Guide at www.hpe.com/info/insightremotesupport/docs for details.
Important: When using Insight Online, each HPE Passport ID can support a maximum of 1,500
devices. Make sure the sum total of monitored devices does not exceed 1,500 devices, even when
the HPE Passport ID is used across multiple Insight RS clients. Additionally, during unusually large
demands on Insight Online, you may see performance lags with HPE Passport IDs that support
more than 1,200 devices across multiple Insight RS clients.
Important: When you disable your connection to Insight Online or change to a different HPE
Passport account, the change takes time to be reflected in Insight Online. Wait until all of your
devices have been removed from your current Insight Online account before connecting to a new
account.

Issues and suggested actions

Chrome browser version 53.0.2785.116 JavaScript
errors
Chrome browser version 53.0.2785.116 displays JavaScript errors in the Chrome Developer Tools console
when using the Insight RS Console. These errors do not affect the Insight RS functionality. This behavior is
corrected in the later Chrome versions.
If you see these errors, HPE recommends you upgrade your Chrome browser.
HPE ProLiant Gen8 servers are displayed by their

serial number
The HPE ProLiant Gen8 server device name may be displayed as a serial number (indicated by an S/N prefix)
in the Insight RS Console in the System Name column. This will happen if remote support for the server is
enabled while the server's operating system is not running or the Agentless Management Service (AMS) is not
installed and enabled. To enable the IP address to be displayed instead of the serial number, the following
steps can be taken:
l Before registering for Insight Remote Support via the iLO 4, or before initiating the discovery of the HPE
ProLiant Gen8 server's iLO 4 from the Insight RS console:
l Ensure that the minimum supported firmware version (1.10 or later) is installed to register Insight RS
through the iLO 4
l Ensure that the Agentless Management Service (AMS) is enabled, and the operating system is running
l Ensure that the Remote Insight Board Common Language Protocol (RIBCL) credentials for the server
are entered in the Insight RS Console
l If you have already successfully registered or discovered the HPE ProLiant Gen8 server in Insight RS:
l Ensure that the Agentless Management Service (AMS) is enabled, and the operating system is running
l Ensure that the Remote Insight Board Common Language Protocol (RIBCL) credentials for the server
are entered in the Insight RS Console
l Click on the serial number in the System Name column and then choose Discover Device. The re-
discovery of the device will result in the IP address being displayed.
HPE Authorized Channel Partner default settings

may not be retained
The default HPE Authorized Channel Partner Provider ID, if entered in the Hosting Device Setup Wizard, may
not be retained in this version. When the installation is completed, please check in the Main Menu, select
Company Information → Channel Partner tab and re-set the information if it has not been retained. For
details, please see the Insight Remote Support Installation and Configuration Guide at

Service events display an incorrect timestamp in

the Insight RS Console
When viewing events and collections in the HPE Insight RS Console using a web browser, then any time
displayed will convert to the time zone set in that browser. This is to ensure that the user can see the event
timing using their local time zone. If there are discrepancies between the event time and the event processed
time, then you should check the time and time zone setting on the monitored device. If this is being set
externally from a time server or via DHCP, make sure that these are correctly connected and set to the
appropriate time. Note, even if this issue is seen, it will not affect the efficient delivery of service by HPE or an
HPE Authorized Service Partner as the Hosting Device time is used as a reference for service delivery.
A device appears without a discovery taking place

If a customer configures an SNMP diagnostic agent on a monitored device with the trap destination set to the
Insight RS Hosting Device, it is assumed that the intention is to have this device monitored. Hence, if this
device sends an SNMP trap to the Hosting Device, it will automatically initiate a discovery.
Note, that default credentials are applied and you should check to make sure that event monitoring and
configuration collections are working correctly for this device.
Another way that a device can be discovered without Hosting Device initiation is if a customer registers an
HPE ProLiant Gen8 or Gen9 server for remote monitoring through its iL0 4 registration process.
Unexpected device discovery

A larger group of devices can be discovered in the following situations:
l When discovery settings are setup, a larger range of devices specified than expected.
l When Insight RS 7.10 is installed on a server that uses the same IP address as the previous server Insight
RS was installed on. This happens when monitored devices in the IT environment still have the SNMP trap
destination or WMI/WBEM subscription in place that sends events to that IP address. When these events
are sent, this will trigger a discovery and that device will appear in the Insight RS Console.
Suggested action: Delete or disable the devices that you don't want Insight RS to monitor.
Duplicate records created in Insight Online when

the same device is discovered twice
Two records can be created in HPE Insight Online for a device in the following scenarios:
l Scenario 1: A device is partially discovered by Insight RS, detecting OS and network information, but no
serial number or product number information. When discovered again, full information is discovered.
l Scenario 2: A device has SNMP trap forwarding set to the Hosting Device and the device was not
discovered by Insight RS prior to receiving the event.
Suggested action: Duplicate records cannot be removed at this time.

Multiple location ID and partner configured

In a small percentage of cases, HPE can store more than one partner location ID for the same partner user in
our backend system.
In most cases, if you are a partner user, you can determine your partner location ID by logging in to the HPE
Global Partner portal. The location ID you see in the top left hand corner of the screen is your location ID. If
after installing Insight Remote Support using this location ID you are not able to see the My Customer tab in
Insight Online, then HPE Support can help you determine the correct location ID to use.
Suggested action: Contact HPE Support to determine which partner location ID is active in Insight Online/Insight
RS. Case information will be sent to the service provider listed in Insight RS for the customer.
The Insight Online My Customer system will display the correct data for the partner if the
partner uses the login verified by HPE Support.
Cannot log on to the Insight RS Console as an

Administrator
You are using a domain user account and this account is a member of a domain group which in turn is a
member of the domain Administrators group. Additionally, User Account Control (UAC) is turned on. For
example:
l You cannot log on to the Insight RS Console with user MYDOMAIN\myusername and,
l MYDOMAIN\myusername is a member of the group MYDOMAIN\specialusers.
l MYDOMAIN\specialusers has been added to the MYDOMAIN\Administrators group.
l User Account Control (UAC) is turned on.
Suggested action: To work around this issue, any of the following actions enable you to log on as an
Administrator:
l Turn off User Account Control (UAC) on the Hosting Device
l Add your user account to a local Administrators group on the Hosting Device. For
example, add MYDOMAIN\myusername to the local HostingDevice\Administrators
group
l Add your user account directly to the domain Administrators group. For example, add
MYDOMAIN\myusername to the MYDOMAIN\Administrators group directly.
l Create a new local Administrators account and use that to log on to the Hosting Device.
For example, create an Administrative account named HostingDevice\AdminAccount
and log on with that.

HPRSMain service fails to start after upgrade

After Insight RS has been upgraded successfully, after the next reboot the HPRSMain service fails to start.
The upgrade process may request the reboot or HPRSMain can fail to start after the first reboot after an
upgrade.
Suggested action
1. Open the Control Panel, and navigate to Programs and Features. Note what version of Insight RS is
installed to verify that the correct version is listed.
2. In Windows Explorer, navigate to the directory where the Insight RS installer file was downloaded. If
Software Updates was used in the upgrade, the kit is located at %HP_RS_DATA%SWM\LANDINGZONE.
3. Rename the file from .exe to .zip.
4. Right-click on the .zip file and select Extract all…. Select a directory or use the default.
5. Open a Command Prompt window as Administrator and navigate to the extraction directory.
6. Run the following command to repair the installation:
msiexec /f hprs7kit.msi /lv "%HP_RS_LOG%\hprs_recovery.log"
7. This process may continue without interruption, but it is possible that the below dialog will appear. If it
does, then provide the path where you extracted the .zip in step 4.
8. If you want to view the recovery log file, once the repair operation completes, open a Windows Explorer
window and enter %HP_RS_LOG% in the address bar. Sort the files by date modified, and you should see
the recovery log file near the top.
9. Delete the following to clean up disk space:
a. The original hprs_recovery.log file from %HP_RS_LOG%
b. The entire directory where you unpacked the .exe in step 4.
The recovery operation is complete.

Command View for Tape Libraries device displays

an error icon
After discovery, the CVTL@<device> that Insight RS lists will always display an error icon ( ) in the Warranty
& Contract and status column.
WMI Mapper fails to start

When WMI Mapper is installed on a Windows 2008 R2 Hosting Device, the WMI Mapper service may fail to
start with the "NT SERVICE\MAPPER" user and the WMI Mapper Indications service might fail to start with
the "NT SERVICE\WbemConsumer" user. This occurs on a Windows 2008 R2 Hosting Device that is part of
a domain whose security policy is being controlled by a domain controller, in which the above two users are
not given the log on as service right.
The WMI Mapper and WMI Mapper Indications services fail to start and while trying to start these services
from the services.msc console, the following error appears:
Windows could not start the Pegasus WMI Mapper service on Local Computer. Error 1069: The
service did not start due to a logon failure.
A more detailed error is also listed in the Systems Logs of the Windows Event Viewer.
The problem occurs because in Windows 2008 R2, Mapper and Mapper Indications Services are started with
users having lower privileges. By default a standalone Windows 2008 R2 server will have these users with the
said privileges. However in the case of a server whose security policies are controlled by a domain controller,
these users might be removed from the default set of users and hence the services will not start.
You can choose to follow any one of the below workarounds based on your requirements:
l You change the Mapper and Mapper Indications Service to start with a privileged user account such as the
“localSystem” account. This can be made by editing the properties of each of the services using the
services.msc console.
l You can choose to give the following two users “NT SERVICE\WMI Mapper” and “NT
SERVICE\WbemConsumer” the “log on as a service” right using the “User Rights Assignment” option in
the Security Policy Editor (secpol.msc).
HPRSMAIN service shutdown error

When the HPRSMAIN service needs to be stopped or restarted, such as during an Insight RS upgrade or
patch install, the following error may appear during shutdown: "Error 1053: The service did not
respond to the start or control request in a timely fashion."
The issue occurs when the system load is high, due to non-Insight RS processes for example, and this
causes Insight RS to exceed the Microsoft Windows process shutdown timeout threshold.

McAfee BSOD issue

Problem: McAfee has a known bug that causes a BSOD when an application attempts to uninstall a file
named device_manager.js.
Resolutions:
There are three ways to resolve the problem:
1. Upgrade to a newer version of McAfee (see link above), or
2. Create an exclusion for the On-Access Scan for the file device_manager.js (see link above), or
3. Pre-delete the file before attempting uninstall/upgrade:
a. Log into the system as an Administrator.
b. Open a Windows Explorer window, and navigate to
“%HP_RS_PROGRAM%\ui\remotesupport\plugins”.
This is usually “<C:\Program Files\HP\RS\ui\remotesupport\plugins>”, but it may differ if the
Insight RS client was installed elsewhere.
c. Delete the entire “device_manager” subdirectory there. (Deleting the individual file is risky, and may
cause the BSOD. Deleting the directory is safe.)
d. Uninstall or upgrade the Insight RS normally.

Appendix A: Updating existing Insight RS
installations
Upgrading from previous versions of 7.x
Upgrading by uninstalling a previous version of Insight RS 7.x and then installing the latest version is not a
supported method to upgrade Insight RS. When the 7.x software is uninstalled, residual data is left behind in
case the same version is going to be re-installed, and mismatches in this data can cause Insight RS to shut
down some processes. Upgrade using one of the supported methods provided in the Insight Remote Support
Upgrade Guide available at www.hpe.com/info/insightremotesupport/docs.
Upgrading from version 5.x

Insight Remote Support 7.10 replaces the capabilities and product coverage found in Insight Remote Support
Standard (RSS) and Insight Remote Support Advanced (RSA) with the exceptions listed in "Insight RS 5.x
functionality not available in Insight RS 7.10" below.
Customers with Insight RSS or Insight RSA must do a fresh install to upgrade to Insight RS 7.10. To upgrade,
download the Insight Remote Support 7.10 software package from HPE Software Depot and following the
installation procedure.
Table A.1 Insight RS 5.x functionality not available in Insight RS 7.10
Functionality Details
Hosting Device l All Microsoft Windows 2003 operating system versions will not be
supported on any Insight RS 7.x versions.
Products that will not be supported l HPE Enterprise Secure Key Manager
by any 7.x version
l HPE Secure Key Manager
l HPE Dynamic Smart Cooling
l HPE SAN Virtualization Services Platform
l HPE Modular Array
l HPE Enterprise Modular Array
l HPE RAID Array
l HPE Enterprise Storage Array
l M-series Switches (McDATA)
l Carrier-grade Servers (cx2620, cc3310)
l HPE 9000 rp2400 series (A-Class), rp5400 series (L-Class), and D, K, R,
T, V (Class) servers
l PA-RISC versions of HPE 9000 SD-A and SD-B servers
l HPE Neoview Systems
l IBM AIX servers
l Sun Solaris servers

Appendix A: Updating existing Insight RS installations
Table A.1 Insight RS 5.x functionality not available in Insight RS 7.10, continued
Functionality Details
Mission Critical Service Delivery Capabilities to deliver the following mission critical services:
(Insight RSA only)
l HP-UX System Health Check assessments (not available within Insight
RS 7.x, but available as a standalone client)
l TAM-S and CCMon Services
l Unreachable Device Notification
Port adjustments needed

TCP/IP port 7905 needs to be opened for Insight RS 7.x to communicate with monitored devices that use
WBEM/WMI.
Insight RSS and RSA use TCP/IP port 7906 to communicate from the monitored devices to the Hosting
Device/Central Management Server. Insight RS 7.x now uses port 7906 for the Insight RS Console and when
using the Onboard Administrator and HPE ProLiant Gen8 and later iLO embedded Remote Support
capabilities.
Insight RS 7.x uses port 7905 to communicate with monitored devices that use WBEM/WMI, such as HP-
UX, Linux and Windows servers. If you secured port 7905 when using Insight RSS or RSA, you must now
make sure TCP/IP port 7905 is open on your monitored devices, the Hosting Device and any firewalls
between the two. For more information about specific port settings, see the HPE Insight RS Security White
Paper.

Appendix B: Event Log Monitoring Collector
The Event Log Monitoring Collector (ELMC) provides error condition detection of the event log of specific
monitored endpoint system and communicates these events to Insight Remote Support for analysis.
The ELMC software is made available on the Hosting Device by downloading it from the Administrators →
Software Updates page. The device specific ELMC versions will be made available in the download folder on
the Hosting Device:
may need to set your folder options to show hidden folders.
The appropriate ELMC software should be distributed and installed on the monitored device. Note that when
the Software Updates page shows a status of Installed, this only means that the ELMC package has been
installed on the Hosting Device. You must still distribute and install ELMC on your monitored devices.
This includes ELMC versions for:
l HPE OpenVMS on HPE Integrity servers and AlphaServers
l VSI OpenVMS on HPE Integrity servers
l Windows 2003 on HPE Integrity servers
l Windows on ProLiant servers (x86, x64) when monitoring EVAs with P6000 Command View
Note: ELMC installation is required for Storage Management Servers (SMS) monitoring EVA P6000
storage devices.
The following ELMC versions are supported with Insight Remote Support 7.10:
l ELMC 6.2 and above
HPE always recommends installing the latest version.
Note: When upgrading to ELMC version 6.4, the incorrect version number is displayed in the
upgrade window. After performing the upgrade, the correct version number of 6.4 will show in the
Programs and Features window and when you run the wccproxy version command.

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HPE Insight Remote Support 7.10: Release Notes Page 2 of 98

What is new with Insight Remote Support 7.10 10

Installation process and prerequisites 18

Hosting Device prerequisites 21

HPE Insight Remote Support 7.10: Release Notes Page 3 of 98

HPE Insight Remote Support 7.10: Release Notes Page 4 of 98

HPE StoreFabric (formerly SAN Fibre Channel switches) 75

HPE Networking routers 83

Management platform integration 87

HPE Insight Remote Support 7.10: Release Notes Page 5 of 98

HPE Insight Online integration 89

Appendix A: Updating existing Insight RS installations 96

Appendix B: Event Log Monitoring Collector 98

HPE Insight Remote Support 7.10: Release Notes Page 6 of 98

HPE Insight Remote Support 7.10: Release Notes Page 7 of 98

Document revision history

1.5 7.10 November 2019 Add C-Track XP8 storage support.

HPE Insight Remote Support 7.10: Release Notes Page 8 of 98

Edition Software Version Publication Date Change Summary

1.2 7.10 June 2019 l Update supported Hosting Device VMware

1.0 7.10 March 2019 Initial release.

Sign up to receive Insight Remote Support

HPE Insight Remote Support 7.10: Release Notes Page 9 of 98

What is new with Insight Remote Support

HPE Insight Remote Support 7.10: Release Notes Page 10 of 98

New product support

HPE Storage l HPE StoreEver MSL 3050

Content Level Update 7.10.0.123

HPE Storage l HPE CVTL v5.6

HPE Solutions l Updates for HPE Proliant for Azure Stack

HPE Insight Remote Support 7.10: Release Notes Page 11 of 98

Content Level Update 7.10.0.127

HPE Storage l HPE StoreEasy 1660 Expanded Storage

HPE Insight Remote Support 7.10: Release Notes Page 12 of 98

Content Level Update 7.10.0.142

HPE Storage Insight RS supports this software:

HPE Rack and Power l HPE R1500 G5 UPS

HPE Solutions Insight RS supports this software stack:

Content Level Update 7.10.0.144

HPE Insight Remote Support 7.10: Release Notes Page 13 of 98

Content Level Update 7.10.0.154

HPE Storage l MSA 1060 Storage

HPE Storage Switches l HPE SN6630C 32Gb FC Switch

Patch release 7.10.0.142

HPE Insight Remote Support 7.10: Release Notes Page 14 of 98

HPE Insight Remote Support 7.10: Release Notes Page 15 of 98

What is a service event

What access level is required

HPE Insight Remote Support 7.10: Release Notes Page 16 of 98

Supported Insight Remote Support versions

HPE Insight Remote Support 7.10: Release Notes Page 17 of 98

Installation process and prerequisites

Content Level Updates

Manual Software Updates

HPE Insight Remote Support 7.10: Release Notes Page 18 of 98