Professor Dongwook Shin Fall 2022

ISOM2700 Operations Management

Practice Questions Set #2

1. (Quality Management: Process Capability Index) HVAC Manufacturing produces 6-inch-diameter round metal
ducting, with an acceptable tolerance of ±0.03 inch. Anything produced outside specifications is considered
defective. The supervisor for this product has data showing that the actual diameter of finished product is 5.99
inches with a standard deviation of 0.01 inch.

a. Calculate the process capability index for this example.

b. What does this figure tell you about the process?

 ISOM2700 Practice Questions Set 2

2. (Quality Management: X-bar Chart) Resistors for electronic circuits are manufactured on a high-speed
automated machine. The machine is set up to produce a large run of resistors of 1,000 ohms each. To set up the
machine and to create a control chart to be used throughout the run, 15 samples were taken with four resistors in
each sample. The complete list of samples and their measured values are as follows:

Readings (In Ohms)

Sample
X1 X2 X3 X4
Number
1 1010 991 985 986
2 995 996 1009 994
3 990 1003 1015 1008
4 1015 1020 1009 998
5 1013 1019 1005 993
6 994 1001 994 1005
7 989 992 982 1020
8 1001 986 996 996
9 1006 989 1005 1007
10 992 1007 1006 979
11 996 1006 997 989
12 1019 996 991 1011
13 981 991 989 1003
14 999 993 988 984
15 1013 1002 1005 992

Develop an X-bar chart for 99.7% confidence and plot the values. From the charts, what comments can you make
about the process?

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 ISOM2700 Practice Questions Set 2

3. (Quality Management: P Chart) The state and local police departments are trying to analyze crime rates so they
can shift their patrols from decreasing-rate areas to areas where rates are increasing. The city and county have been
geographically segmented into areas containing 5,000 residences. The police recognize that not all crimes and
offenses are reported: people do not want to become involved, consider the offenses too small to report, are too
embarrassed to make a police report, or do not take the time, among other reasons. Every month, because of this,
the police are contacting by phone a random sample of 1,000 of the 5,000 residences for data on crime.
(Respondents are guaranteed anonymity.) Here are the data collected for the past 12 months for one area:

Month Crime Incidence Crime rate

January 7 0.007
February 9 0.009
March 7 0.007
April 7 0.007
May 7 0.007
June 9 0.009
July 7 0.007
August 10 0.01
September 8 0.008
October 11 0.011
November 10 0.01
December 8 0.008

Construct a p-chart for 95 percent confidence (this means we build a 1.96-sigma control chart and not 3-sigma
control chart. Each industry has its own standard) and plot each of the months. (Remark: after you construct the
control limits using the existing data, if there are any points outside the control limits, we don’t need to reconstruct
the control limits again for this case.)

If the next three months show crime incidences in this area as

January = 10 (out of 1,000 sampled)

February = 12 (out of 1,000 sampled)

March = 11 (out of 1,000 sampled)

What comments can you make regarding the crime rate?

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 ISOM2700 Practice Questions Set 2

4. (Quality Management: X-bar Chart) The manager of Champion Cooling Company has recently implemented a
statistical process control method. The accompanying table shows the results of several different samples of walk-
in coolers that were produced in the previous month.

Sample 1 Sample 2 Sample 3 Sample 4

Unit 1 104.0 100.1 101.1 102.0
Unit 2 106.4 104.4 100.4 105.9
Unit 3 101.8 103.6 103.0 104.6
Unit 4 105.6 101.4 101.0 102.1
Unit 5 100.6 100.7 104.9 107.0
𝑥̅
R

For your reference, the A2 value for determining the three-sigma control limits is given below:

n A2
3 1.023
4 0.729
5 0.577
6 0.483

a. What is the value of the center line for the chart that monitors performance?

b. What is the value of the upper control limit and lower control limit?

c. Construct an x-bar chart using the data in the table. Is the process in control?

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 ISOM2700 Practice Questions Set 2