Job Description for the Position of Intern - Product Support

Who we are?

LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 1500 businesses
worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the
buying process in the digital economy. Traditional CRM and marketing systems are old school in serving the
needs of high velocity sales processes. LeadSquared offers next generation, AI enabled automation process
engine that helps organizations automate, analyze and optimize their sales and marketing processes.

LeadSquared has been recognized as one of the fastest growing companies in the world:

• Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs
• Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific
• Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius

LeadSquared is backed by institutional investors like GAJA Capital, Stakeboat Capital and angels like Jyoti Bansal.

What you will be doing?

The Product Support at LeadSquared is a critical element of our future success. We are looking for people who
love the job of making customers happy, who love making customers successful and who can understand the
pain of customers. We are looking for a long run relationship and one who is committed & takes complete
ownership with top-notch customer handling skills, technical understanding. The Role is to deliver high quality
support to technical and non-technical users of LeadSquared through email, phone and documentation.

Roles & Responsibilities:

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues in using
LeadSquared.
• Ask customers targeted questions to quickly understand the root of the problem.
• Resolving all customer issues in time bound manner. Comply with the SLA for issue resolution.
• Onboarding new customers: Providing Admin and User trainings etc. (over web and in-person).
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
• Work closely with technical teams to enhance the quality of existing products.
• Manage and monitor customers’ expectations.
• Help in keeping customers extremely satisfied and thereby contributing to customer retention.

LeadSquared Confidential Date of Issue: 8-Aug-21 Page 1 of 1