Professional Diploma in Business

Part-time Intake 12 & 13 & 15 & 16

Personnel Management
Main Examination

Date of Examination : 14 September 2020

Examination Duration : THREE (3) hours

Time : 7.00pm – 10.00pm

Weightage : 40%

Total Score : 80 marks

Instructions:

1. This is an online examination. Unauthorised material is strictly prohibited.

2. This paper consists of TWO (2) sections with a total of SIX (6) questions:

• Section A – Answer all FOUR (4) Short Answer Questions (10 marks each)
• Section B – Answer all TWO (2) Essay Questions (20 marks each)

3. This examination paper consists of FOUR (4) pages (including this cover page).
Check that you have all the pages.

4. Use Blue or Black pen only to write your answers and soft pencil for any diagrams,
images, graphs etc. All other colours are prohibited.

5. All answers to be written in answer booklet provided. Clearly strike through any work
you do not wish to be marked.

THIS PAPER IS NOT TO BE TAKEN FROM THE

EXAMINATION ROOM

Page 1 of 4
Section A – Answer all the FOUR (4) Short Answer Questions (40 marks)

Instructions: Questions 1-4 are short answer questions. Answer all FOUR (4)
questions. Each question carries 10 marks. Please write your answers clearly on
the answer booklet provided.
______________________________________________________________________________

Question 1

Personnel Selection is a process through which organisations make decisions about who
will or will not be allowed to join the organisation. It attempts to reduce number to
individuals best qualified to perform available jobs identified in recruiting.

Explain the following TWO (2) methods in conducting checks in personnel selection:

a. Reference checks
(7 Marks)
b. Background checks
(3 Marks)

Question 2

Training is an organisation’s planned efforts to help employees acquire job-related

knowledge, skills, abilities, and behaviors, with the goal of applying these on the job.

Explain FIVE (5) methods in evaluating training results.

(10 marks)

Question 3

Career Development is about preparing for change in the form of new jobs, new
responsibilities, or new requirements for employees’ future success.

Most employee development occurs through job experiences. Explain the following FOUR
(4) methods in developing employees through job experiences:

a. Job Rotation
(3 marks)
b. Promotion
(2 marks)
c. Downward Move
(2 marks)
d. Transfer
(3 marks)

Page 2 of 4
Question 4

Environment in which organisations operate is rapidly becoming a global one. Foreign

countries can provide a business with new markets. Companies set up operations
overseas because of lower labour costs. Technology makes it easier for companies to
spread work around the globe. Thus companies will need to manage global employees.

Explain the following terms as organisations engage in international activities:

a. Parent country nationals

(1 mark)
b. Host country nationals
(1 mark)
c. Third country nationals
(1 mark)
d. Expatriates
(1 mark)
e. International organisation
(2 marks)
f. Multi-National Companies (MNC)
(2 marks)
g. Global organisations
(2 marks)

Page 3 of 4
Section B – Answer both, TWO (2) Long Essay Questions (40 marks)

Instructions: Questions 5-6 long essay answer questions. Answer all TWO (2)
questions. Each question carries 20 marks. Please write your answers clearly on
the answer booklet provided.
______________________________________________________________________________

Question 5

Recruiting is any activity carried on by the organisation with the primary purpose of
identifying and attracting potential employees

Explain the following FOUR (4) personnel policies in recruitment:

a. Internal versus external recruiting

(5 marks)
b. Lead the market pay strategies
(5 marks)
c. Employment at will policies
(5 marks)
d. Image advertising
(5 marks)

Question 6

Performance management is a process through which managers ensure that employee’

activities and outputs contribute to the organisation’s goals.

Explain the following based on performance management:

a. THREE (3) errors in performance management, i.e. contrast, distributional and
rater bias.
(8 marks)
b. TWO (2) techniques to eliminate these errors
(6 marks)
c. Procedures to prepare, schedule and conduct feedback
(6 marks)

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Page 4 of 4