Exam: Salesforce Certified Administrator

Section Weighting # of Questions Mock Score

Configuration and Setup 20.00% 12.00 40.00%
Object Manager and Lightning App Builder 20.00% 12.00 60.00%
Sales and Marketing Applications 12.00% 7.20 90.00%
Service and Support Applications 11.00% 6.60 60.00%
Productivity and Collaboration 7.00% 4.20 40.00%
Data and Analytics Management 14.00% 8.40 90.00%
Workflow/Process Automation 16.00% 9.60 90.00%

Total 100.00% 60.00 67.14%

Mock Exams

Exam Details Date Result Concepts of Concern

 Confidence Key Information
Low
Medium # of Questions: 60
High Pass %: 65.00%
Medium Pass #: 39
Low
Medium
High

Medium

pts of Concern
Objective
Configuration and Setup: 20%
Describe theand
Distinguish information found
understand in the companyofsettings
the administration (for example:
declarative company
configuration of thesettings fiscal year,
User Interface. (forbusiness
example:hours, currency
UI settings, management,
app d
menu, list vie
actions, Lightning App Builder).
Given a scenario, demonstrate the proper setup and maintenance of users.
Explain
Given a the
uservarious
requestorganization Security
scenario, apply Controls. (for
the appropriate example:
security Setup
controls Audit
based on Trail, Login and
the features Hours, Session Settings).
capabilities of the Salesforce sharing model.
public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders).
Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions.
Object
DescribeManager andobject
the standard Lightning App Builder:
architecture 20%
and relationship model. (for example: standard object, parent/child, master detail/lookup/junction re
record types.)
Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting f
Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects.
Sales and Marketing Applications: 12%
Given
Given aa scenario,
scenario, identify
apply thethe capabilities
appropriate andproductivity
sales implicationsfeatures
of the sales
usingprocess. (for example:
opportunity tools. (forsales process,
example: opportunity,
dashboards, leadpath, and forecast
scoring, Einstein im
o
scoring, and home page assistant.)
Describe the capabilities of lead automation tools and campaign management. (for example: leads, lead convert, lead assignment rules, camp
campaign members.)
Service and Support Applications: 11%
Describe the capabilities of case management. (for example: case, case assignment rules, and queues.)
Given a scenario, identify how to automate case management. (for example: support process, case auto-response rules, and case escalation.)
Productivity and Collaboration: 7%
Describe the capabilities of activity management.
Describe the features of Chatter.
Describe the capabilities of Salesforce Mobile App.
Identify use cases for AppExchange applications.
Data and Analytics Management: 14%
Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
Describe the capabilities and implications of data validation tools.
Describe the options available when creating or customizing a report or report type.
Describe the impact of the sharing model on reports.
Describe the options available when creating and modifying dashboards (e.g., dashboard components, data sources, chart types, Subscribing,
Workflow/Process Automation: 16%
Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.
Describe capabilities and use cases for Flow.
Describe capabilities and use cases for the approval process.
Key Concepts Confidence
Medium
Company Settings Medium
User Interface Medium
User Creation,
Security Levels,Licences, UserTrail,
Setup Audit Maintenance
Passwords, User Authentication, Medium
Sessions Settings, IP Restrictions, Login Hours, Device Activation Medium
Field Access,Verification,
and Identity Role Hierarchy, Manager
Additional Group Access, Manual
Settings
Sharing, Sharing Rules, Report and Dashboard Folders, Other Medium
Profiles and Permission Sets Medium

Standard Objects, Custom Objects, Data Model, Object Medium

Relationships, Record Fields,
Data Model, Standard Types Custom Fields, Field Types, Deleted Medium
Fields, Custom
Assigning Page Objects,
Layouts,Apps, Tabs,
Record Page
Types andLayouts, Related
Buisiness Lists
Processes, Medium
Path Medium

Opportunity Sales Stages, Forecasting, Quotes, Opportunity Splits, Medium

Orders
Scoring,and Contracts
Einstein Lead Scoring, Einstein Opportunity Scoring, Home Medium
Page
Lead,Assistant,
CampaignSales Path, Kanban,
Management, Sales Path,
Campaign Console, OtherStatus,
Member Features. Medium
Campaign List Email, Campaign Hierarchy, Campaign Influence Medium

Email to Case, Web to Case, Auto Response Rules, Case Medium

Assignment, Merging
Assignment Rules, Cases,
Auto Milestones,
Response Rules,Knowledge,
Escalation Rules, List Medium
View, Queues, Other Features Medium

Calendars, Repeating Events, Activity Timeline, Outlook Medium

Integrations, Email, Lightning
Features, Overview, Sync,Feed,
Setup, Chatter Einstein Activity
Chatter Capture
Groups, Following, Medium
Security, Out of Office Medium
Overview, Interface, App Features, Other Features, Salesforce A Medium
AppExchange Medium

Ownership, Mass Delete, Data Quality, Data Storage, Data Backup Medium
and Export, Medium
Tools,
BuilderSystem
Tools, Validation Rules,
Charts, Report RequiredReporting
Grouping, Fields, Snapshots, Medium
Report Subscription, Report Builder Medium
Sharing Models Medium
Create a Dashboard, Dashboard Components, Using Dashboards Medium
Medium
Approvals,
Capabilities,Workflow,
Creating aProcess Builder, Flow,
Flow, Interaction Order Flow
Elements, of Execution
Interviews, Medium
Guided Processes, Debugging, Medium
Approval Process Medium