Veephoenix Compliance

Designation - Customer Success Specialist - SaaS & Healthcare

Services
Location: WFH
CTC : 18LPA
Education Qualification: PGDM / MBA in specialization with
Marketing
 
Primary Role: proactively look out for their customers’ business,
suggesting new and innovative ways to keep them succeeding with
products
 
Primary Responsibilities:
Develops Healthy Customer Relationship
Enhance Customer Training
Evaluates and Analyzes Customer Needs
Builds Trust and Transparency with Clients
Onboard New Clients
Encourages Customers to Upgrade their Products
Promotes Customer Loyalty
Improve Customer success metrics (NPS, NRR)
Improve customer experience through product support and handle
customer complaints and requests.
Minimizing Churn