2.

Collect Feedback

Installing self service kiosk machine with coding system would benefit the
students. It would improve the infrastructure of the canteen. It would also reduce
extra work of canteen staff on order taking. It would decrease the time lag and
provide better service to students. The vital point of installing this in canteen is
because students will be provided the service within a given period.

Delight

Improvement

Code System and self-service - It increases the efficiency of service provided in

the canteen. It plays a vital role in crowd management. Time required to provide
the service also reduces. Trying to deal with everybody in an orderly manner
would be difficult for the canteen staff. This system would benefit them by
providing service in orderly manner. It would benefit those students who are
completely dependent on canteen for lunch.

Ideas

Training the canteen staff to use this modernise machine would also increase the
efficiency. Using google QR system to maintain the order in selecting the CODE
would also benefit in crowd management. Self-service machine should also have
all the payment options for a better service providing. TV screens should reflect the
proper code for a better service. These are some the ideas which can be used for
reducing the time consumptions and providing better service at canteen.

Questions

 The expenditure required to install this modernize service?

 Will it really reduce the time consumption and provide a better service?
 Will students able to adapt this type pf infrastructure in the canteen as they
are not very much used to it?
 The ROI on this modernize machine would increase the sales of the
canteen?
 Will the crowd management be done with the help of this self service and
coding system?

3. Make changes to the prototype if required

This prototype requires a little bit change. Adding a google QR system in order to
collect the coupon before order taking which would benefit in crowd management.
This would also save time for the students as this is the main issue which they are
dealing with.