Section 3

1. New Starters joining the company 2. Box of paperwork

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3. Quality Policy 4. Mission Statement

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 6. Subcontract training course developers in a
5. Graphs of data on notice board meeting room

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7. Process Diagrams 8. Records on a desk

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 9. Customers in Reception 10. Staff being moved/ offices being renovated

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11. Staff Suggestion Box 12. Training on the job

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 13. Computers/ IT systems 14. Noisy environment/ poor lighting

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15. Sales desk call monitoring 16. Thank you card

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 17. Suppliers ordering catalogues on buyers desk 18. Post/ parcels entering the organization

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19. Displayed work instructions 20. Customer satisfaction survey

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 21. Area identified for nonconforming product 22. Internal Auditor carrying out an audit

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