Professional Documents
Culture Documents
Functional Skill
Functional Skill
1. Offering Help
There are a number of formulas used when offering help in English. Here are some of the most common:
May I help you? How can I be of help to you?
Can I help you?
What can I help you - What can I do for
Are you looking for something? you?
Example:
Offering Responses
- Would you like some bread? Yes, please.
- Would you care for some coffee? No, thanks. I don’t drink coffee.
- Why don’t you have some biscuit, please? Thanks, I’d love to.
Exercises:
Complete the following conversation with the correct expressions in the box.
Hi, Retno. My name is Adib.
this is Retno. I’m Arnys.
Situation: Adib, Arnys, and Retno are new students. They meet at the students’ orientation course.
Adib : Hi, Are you a new student?
Arnys : Yes, I am. By the way, are you a new student, too?
Adib : I’m a new student too. 1) ______________________
Arnys : 2) _________________ Well, Adib, 3) __________________
She was my classmate in the Junior High School.
Adib : 4) ________________ Nice to meet you?
Retno : Nice to meet you too.
Adib : Anyway, we still have half an hour before the class starts. Shall we go to the canteen?, Arnys?
Retno : Okay.
Expressions Functions
Good morning/afternoon/evening. Greeting someone
(formal)
Hi!/Hello! (informal)
How are you, Den? Asking how someone is
How are you doing
I’m fi ne, thanks. Saying how you are
Very well, thanks.
Not so bad, thanks.
See you. Saying good bye
Good bye.
Bye.
See you soon /later /tomorrow.
Polite invitations
Checking someone is not busy
I wondered
...if you'd like to come to my house for dinner
I was wondering
Other expressions
Here are some sample phrases and sentences for expressing thanks.
Expressing Responses
Thank you You are welcome.
Thank you very much That’s all right
Thanks. Not at all
Thank you very much for… (kata benda) Don’t mention it
I’m grateful for…(kata benda/noun) Thet’s all right
I appreciate it. Any time
Exercise
How would you express thanks in the following situations?
a) Someone just gave you a gift for your birthday.
(What do you say?)
Example: "Thank you so much. I really like it!"
b) Someone has just bought dinner for you.
c) Someone returned your lost wallet.
Expression Function
You look cute with that hat. Complimenting
Congratulations! Congratulating
Thank you for saying so. Responding to compliments and
Thank you. congratulations
Other expression
Expression Function
What a …! Complimenting
That’s a very nice …
I like your …
Congratulations on winning … Congratulating
I’d like to congratulate you on …
I must congratulate you on your …
Well done.
Thanks. Responding to compliments and
Oh, not really. congratulations
It’s nice of you to say so.
How kind of you to say so.
Other expressions
Ketika kita akan mengungkapkan kepuasan atas kerja seseorang, kita dapat gunakan ungkapan:
Well done!
Great! Good work
I am satisfied with your work
You did well
Your job is satisfactory
I am so happy about this
I’m glad to what you’ve done
It’s really satisfying
Katika kita akan mengungkapkan ketidakpuasan atas kerja seseorang, kita dapat gunakan:
I’m not satisfied with work
You haven’t done well enough
I am really dissappointed
Sorry, but your work is not satisfactory
Oh, no!
It’s not very nice
It’s really not good enough
Informal situation
Satisfaction Dissatisfaction
… very pleased with … … displeased with …
… content with … … discontented with …
… satisfi ed with … … dissatisfi ed with …
… very delighted with … … disappointed with …
Formal situation
Satisfaction Dissatisfaction
Super! Horrible!
Great! Very sad!
Terrific! Annoying!
Fantastic! Disappointing!
Smashing! Frustrating!
Other examples
Those expressions are used to ask for opinions.
What do you think of this refrigerator?
So, do you think I should buy those florescent light bulbs?
Examples:
No, I don't think that's what happened.
No, that's not a good idea.
Other expressions
1. Expressions of Pain
• I am suffering from a relapse.
• I feel sick./I feel ill.
• I’m sick.
• Ugh, it’s very painful!
• Oh, it’s killing me!
2. Expressions of Relief
• It’s a relief to know that ....
• Thank God for ....
• I’m glad it was done.
• Thank goodness!
• Thank heavens!
• I’m glad about …!
• It’s a great relief!
• Whew
There are a number of formulas used when complaining in English. It's important to remember that a
direct complaint or criticism in English can sound rude or aggressive. It's best to mention a problem in
an indirect manner. Here are some of the most common:
unreasonable!
A negative structure
simply
I'm really sorry... I'm really sorry, Pete, I didn't mean to lose your book.
I'd like to apologise for... I'd like to apologise for the way I spoke to you earlier.
to apologise
to say sorry, to ask for forgiveness, to express regret
an exclamation
a word, phrase or sentence that is shouted out suddenly, often through surprise or anger
a misunderstanding
this can mean 'a small disagreement'
trouble
unhappiness, distress, worry or danger
a hard time
a difficult time
I can’t do it
I’m not sure I’m capable of doing it.
I don’t think I have the ability
I don’t feel capable of doing it
I don’t know how to do it.