Dionel M.

Rafal BSHM-IV

NORSU-SC

Trends and Issues in the Hospitality

Hospitality industry consists of a wide category of fields within the service

industry. For instance, hotels, resorts, restaurants, destination and
transportation, which all provide overlapping comfort, in order to meet the
guests’ expectation. Guests would feel at home during their stays at the hotel.
Basically in the first global trends and issues in the hospitality is Catering to
Millennials, for hotels to satisfy this group, they will need to provide easy and
fast check-in, high-quality dining options and affordable prices. In exchange for
satisfying the millennial guests, the hotel will receive more promotion for their
establishment on social media. Second, Tech Explosion, In the hotel and
hospitality industry, technology has helped make many hotels and resorts more
efficient as ones that are capable of providing better service for the guests.

Today, guests can make reservations through an application and schedule their
stay with their smartphones. Third, Influx of international visitors, being
hospitable is one of the key aspects of hospitality, and that includes putting
guests at ease and making it easy for them to comprehend the experience being
provided. Not only should foreign visitors be able to read the content on hotel
websites in the language they are most comfortable in, but also be able to
interact with the hotel staff comfortably in their native tongue. This will ensure
that they are able to have a great experience, resulting in positive reviews on the
internet. Fourth, Increased emphasis on health and well being, hotels that offer
cutting-edge health programs stand out in a hospitality market that is
increasingly prioritizing fitness, beauty and mindfulness. Fifth, Need for
seamless technology, Hotels will increasingly install smart room access systems
that allow guests to unlock their doors by simply swiping their phones across a
keyless pad on the door and it makes customer comfortable and less hassle.
Sixth, Sustainability rules, Sustainable practices make hospitality organizations
stand out. Organizations can start by training employees in behaviors that
reduce energy use. Energy conservation may also include friendly reminders to
guests about their use of towels or electricity. Seventh, New roles for staffs, with
the recent changes in hotel technology trends, there are going to be new roles for
hotel staff. As a result, hotel workers will need to be more personalized and
attentive when interacting with guests. Next, Destination promotion, This also
helps you to build more network of customers. Social media highly influences
the amount of tourist visitation on the tourism destination. Next, Real-time
damage control, hotels will now use technology to address any complaints from
dissatisfied guests. A hotel nowadays will use technology to respond to
complaints by engaging with customers and finding ways to address any issues
more effectively. This will help the hotel act in good faith and remain a desirable
lodging option for future travellers. Lastly, Unique perks, to remain competitive
with hotel industry trends that are arising, hotels will benefit by offering unique
perks. These are extra things that the hotel offers to entice visitors to stay at the
hotel.