Person A: Thanks for calling Digicel customer service. I am Person A.

How may I be of
assistance?

Person B: I just received my bill and there has been an extra charge that I made no agreements
on. This has been happening for 3 months and I am sick and tired of this behavior from you
guys. Every month I have to be calling and calling, not to mention the lengthy hold time, at this
point I might as well switch to flow.

Person A: My apologies for this inconvenience.

Person A: OkPerson B, I will be happy to assist with getting this issue resolved. You say your bill
has been increased to an extra charge for 3 months, and you wish to be compensated. Is this
correct?

Person B: Yes I just said that.

Person A: Ok, I understand. I have reviewed your bill statements and see where this issue has
occurred. Our system has been going through an upgrade which may have caused your issue
and again, I apologize.
Now as it relates to your issue, I have updated your bill statements and sent a request for your
compensation. Are you ok with this?

Person B: Yes that is great.

Person A: Wonderful. Now, besides compensation, is there anything else I can do to make this
right for you?

Person B: No, you have done enough. Thank you.

Person A: Ok So at the end of the call, you will receive a customer satisfaction survey, sent via
email or text message, please take the time out to rate the experience you had with me today,
remember you spoke with Person A in Customer Service.
You can also view or manage your account on our website digicel.com

Person B: Ok thank you.