Manoj Kumar S V

Phone: +91-9884353751 / +91-9884688641

Email: svmanojkumar24@gmail.com / svmcaptain@gmail.com
A result-oriented professional with proven capabilities in Networking /
Network Security,Cloud and Automation , targeting challenging
assignments with an organization of high repute, preferably in Chennai
/Bangalore/ Overseas
PROFILE SUMMARY
 BE in Electronics & Communication Engineering with more than 9 years
CORE COMPETENCIES experience in IT Networking, Network Security, System Administration,
Information Security, Cybersecurity and Network Operations.
 Hands-on with enhancing network systems & provisioning support for
IT Network
system engineering activities entailing mapping business processes,
Disaster Recovery studying workflow to design technical solutions, ensuring business
functionality & enhancing competitive advantage; expertise with WAN
Troubleshooting optimization tools like Riverbed and Bluecoat Packet Shaper
 Possess in-depth knowledge on PALO ALTO Firewalls , Panorama , Fortinet
Cloud Firewall, Cisco ASA, Juniper SRX, Junos Space and SIEM products like IBM
Qradar , JSA, Splunk etc.
Network Security & Cybersecurity
 Experienced in administering and troubleshooting firewalls within
Business Continuity Planning medium to large, and complex organizations; experienced in intrusion
detection systems, intrusion prevention systems , VPN technologies,
IT Infrastructure Management vulnerability assessment tools, event and log analysis solutions, configuration
and change management and other network security systems and devices
Devops
 Excellent communication and interpersonal skills with proven skills in
Project Management resolving complex networking, and software related issues

ORGANIZATIONAL EXPERIENCE
Since December 2021 currently with Deloitte USI, Chennai as Senior Solution Advisor (Cybersecurity)

Key Result Areas:

> Working as Senior Solution Advisor(SSA) in Cybersecurity vertical for IDS IPS Marriott International project.
> Implemented Palo Alto Firewalls according to the best practices.
> Operational tasks such as Level 2 & 3 on-call technical support for the Palo Alto Firewall Engineering; including assisting
client with issues and escalation.
> Provide technical support during implementations and troubleshoot issues.
> Configuring VLANs/routing/NATing with the Palo Alto Firewalls & Cisco FTD , ASA devices as per the design.
> Provide VPN management and administration. Configuring Site to Site VPNs, Zoning Failover, defining and managing the
Firewall policies.
> Responsible for designing and deploying various network security & High Availability features in Palo Alto Firewalls.
> Understanding migration of Cisco ASA configuration to Palo Alto.
> Administer the process and review, approve and execute policy change requests.
> Plan and conduct software & firmware upgrades as needed.
> Design and provide guidance on areas around network security and secure enterprise network.
> Have proficient Knowledge on implementing, administering and maintaining IPSec Site-to-Site VPNs.
> Implementation of the VPN includes: Internet Key Exchange Policy using DES and SHA for encryption and authentication,
access-lists to define VPN traffic.
> Understanding and implementation of network traffic analysis, remote access methods and systems, stateful inspection
firewalls, encryption, authentication and authorization technology.
> Hands-on technical experience working with VPN technologies (IPSEC, SSL VPN, WebVPN, AnyConnect, DMVPN, etc.).
> Experience in implementing Split tunneling on VPN’s.
> Experience in Palo Alto/Cisco ASA Firewalls on Stateful inspection, and Global rule base, address spoofing.
> Proficient understanding of IT infrastructure and security
> Proficient understanding of relevant security technologies, such as malware management, network forensics, flow analysis,
IDS/IPS, etc.
> Perform periodic health monitoring and maintenance of the infrastructure security tool, specifically, monitor logs for
platform health monitoring issues and availability.
> Resolve operational IT incident tickets (P1/P2/P3) (as per agreed upon Service Level Objectives (SLOs)) and service
requests as per the steps outlined in the “Operational IT Incident/Service Request Management” section within the original
Statement of Work.
> Perform periodic health monitoring and maintenance of the infrastructure security tool, specifically, monitor logs for
platform health monitoring issues and availability.
> Resolve operational IT incident tickets (P1/P2/P3) (as per agreed upon Service Level Objectives (SLOs)) and service
requests as per the steps outlined in the “Operational IT Incident/Service Request Management” section within the original
Statement of Work.
> The activities shall consist of the administration, maintenance, operational IT incident management and change
management for Marriott’s Forescout and Phosphorus tools as set forth herein: Tools in Scope: Forescout and Phosphorus.
> Confirm logs are forwarded to Splunk for the in-scope tools also involving configuring,monitoring and troubleshooting.
> Handling Specific steady-state activities for API and Application Security.
> Coordinate with solution vendor for upgrades / security patches, maintenance and troubleshooting product-related defects
and issues.
> Work with support infrastructure team for any hardware and/or OS related upgrades and issues impacting the solution.
> Review inbound traffic from internet to the application gateway.
> Develop and tune rulesets based on service requests from the Marriott’s Security Operations Center (SOC) team as needed.
> Have deployed firewall instances in different hypervisors of cloud incudling AWS,Azure and Google Cloud etc.
> Have upskilled my collegues for internal technical trainings.
> Worked on Service Now Ticketing tool to handle service requests.
> Worked with virtualizatiion environment involving vmware ESXi, Microsoft Hypervisor and KVM etc.
> Have worked with containerization environment involving Docker and Kubernetes.
> Have understanding about microservices security.
> Assess and recommend improvements to the global security architecture to improve security posture, mitigate risks,
improve tool efficacy, and balance costs.
> Possess excellent interpersonal and customer relationship skills. Good analytical, problem solving, project management
and organizational skills.
> Functional understanding of packet and protocol from firewall/and other systems through tools such as Wireshark to
support troubleshooting activities
> General knowledge of networking and routing topology, cybersecurity frameworks, constructs and auditable standards.
> Communicate effectively throughout the incident management process to ensure that all communications are timely and
accurate, as per documented process.
> Understanding, proficiency, or certification of Information Technology Infrastructure Library (ITIL) concepts, preferably
with Knowledge of ServiceNow or other incident and change management tools.
> Possess the background, experience, or skills to maintain both central and distributed firewall platforms such as Junos
Space , Panorama management , Cisco FMC and logging infrastructures.
> Knowledge on various security platforms and technologies such as Vulnerability Scanning, Penetration Testing & Security
Incident Response.
> Ability to work independently and communicate the technical and security related issues to client/business stakeholders
clearly.
> Good presentation, project management, facilitation and delivery skills as well as strong analytical and problem-solving
capabilities.
> Ability to quickly acquire and utilize knowledge on new technologies and solutions, emerging threats and vulnerabilities.
> Networking: knowledge and understanding of network theory, such as different protocols (TCP/IP, UDP, ICMP, etc), MAC
addresses, IP packets, DNS, OSI layers, and load balancing. Exposure to troubleshooting tools like TCPdump.
> Solid experience using configuration management frameworks (e.g. Ansible ).
> Experience with vulnerability management and Common Vulnerabilities and Exposures (CVE),
Common Vulnerability Scoring System (CVSS) and related assessment and severity definition & methodologies.
> Experience and knowledge of penetration testing methodologies and tools.
> Experience with static and dynamic security testing techniques and tools.
> Experience with building Architectural Risk Analysis, including threat modelling.
> Experience with security hardening techniques and guidelines such as CIS Benchmarks.
> Experience with Linux, including basic administration knowledge
> Experience with GIT, Jenkins pipelines
> A good understanding of Security concepts, such as , Injection, XSS,CSRF.
>  Data protection, cryptography, key management, identity and access management (IAM), network security) within SaaS,
IaaS, PaaS, and other cloud environments.
> Ability to think with a security mindset. Including security framework and cybersecurity standards.
>Have strong IT background within depth knowledge of several key security practice area: access control; content filtering;
network security; encryption; security strategy
> Adaptability and flexibility to work on a variety of assignments as defined by constantly evolving priorities.
 ORGANIZATIONAL EXPERIENCE
Since October 2019 till October 2021 with CSS CORP, Chennai as Lead(TAC SUPPORT)

Key Result Areas:

>Working as Technical Lead for Palo Alto Networks Products by providing support to all countries across globe including
AMS, EEMEA, IST, APAC, ANZ time zones.
>Providing Remote Infrastructure Support to Customers on call for all Palo Alto Networks devices which includes
Replacement of the unit along with shipment.
>Troubleshooting all issues related with Palo Alto Networks Products including Palo Alto Hardware Firewalls,Virtual
Firewalls,Wildfirew & Panorama.
>Handling Incidents (P1, P2, P3, P4), Escalations, customers those who have huge contract with Palo Alto Networks within
SLA.
>Troubleshooting security vpn issues including IPsec,SSL VPN,Global Protect(Palo Alto proprietary).
>Troubleshooting Authentication issues including TACACS,RADIUS,LDAP,Kerberos and SAML.
>Providing technical trainings so that they can groom to next level of advancement.
>Maintaining Dashboard to save the knowledge database and the major issues reported by customer which have a large
impact on their production.
>Welcome Center team logged the case through Salesforce tool with issue description and details of customer which they
will transfer to Technical Team for further assistance.
>Coordinating and event collection,log management,event management base artciles for the Palo Alto Networks Products.
>Strong understanding of Security Policies.
> Troubleshooting issues in Mysql DB, Postgres DB and Open source monitoring tools like Opennms.
>Creation of technically detailed reports on the status of SIEM to include metrics on items such as number of logging
sources;log collection rate and server performance.
>Interaction with Vendor and internal team for network optimization and new hardware platform deployment.
>Experience with Databases including Mysql,Postresgl and open source monitoring tools like opennms.
>Coordination with vendor TAC support engineer to resolve hardware/software issues.
>Responsible for managing large number of network devices in a multi-vendor environment.
>Test and evaluate new solutions for supporting new business requirements and services.
>Handling/guiding team for Network Change Management process for network with the coordination of other team.
>Mentored Team members in both technical and process-related areas.
>Abilty to find a solution and enforce best practises to the team.
>Have provided technical leadership within the team and document the relevant information.
>Coordination with diverse set of teams within multiple stakeholders.
>Have conducted weekly team meetings regarding the performance and future goals.

>Educate the project team members about the best practises and standards.
>Have taken interview/evaluation process for freshers and experienced candidates.
>Have conducted product trainings for the trainess and team members.

ORGANIZATIONAL EXPERIENCE
Since December 2018 to October 2019 with TATA COMMUNICATIONS, Chennai as ASSISTANT MANAGER
Key Result Areas:
>IP network planning, design, configuration management, troubleshooting, Operation and Service and Support.
> Hardware Tech-refresh Support and Tech Refresh Auditing and budgeting.
>Automation and scripting,Process management and network security.
>Create and maintain Lab infrastructure for Network Engineering Team.
>Preparation of Network Implementation Plan including new Switches, Routers, Firewalls.
>Network Configuration Automation - Switches, Routers, FW ,Load Balancer.
>Technical support to operations team using Linux bash scripts.
>Managed Data Communication Network across India and International.
>Documentation of New products Evaluation & Associated test cases
> Providing technical support on Cisco Devices including ASR 920 routers , Cisco 7600 series routers ,Cisco 3560 , Cisco 2960
switches.
>Performing builds and managing configuration on production/development/testing environments using Ansible , Python.
>Troubleshooting issues with build and configuration in AWS,Azure.
>Monitoring tools KLA Graphana, LibreNMS,Nagios,Cacti etc
>Advising clients on the principles and benefits of DevOps and Agile delivery.
>Integrating POC with Jenkins for CI/CD flow in test environment.
 ORGANIZATIONAL EXPERIENCE
Since Nov 2015 with CSS Corp till Dec 2018 Private Limited, Chennai as Senior Network Engineer (TAC SUPPORT)
Key Result Areas:
 Configuring and troubleshooting Firewalls with security using Object Group ACL and Port security, DNS sinkhole.
 Troubleshooting WAN connectivity between the sites and other MPLS, and resolving IPsec , SSL VPN issues.
 Troubleshooting LSVPN, Active directory issues support for setting up Cloud network deployment in AWS,Azure etc.Also
Deployment of Palo Alto Firewalls in AWS EC2 instance and Azure platform.
 Providing technical support for troubleshooting issues Azure Network platform including Vnet,Expressroute,User
Defined Route.Provide best practices and patterns for implementation of Cloud Solutions..
 Provide support in securing applications in Azure and also provide support for high availability.
 Performing:
o Deployment of Symantec Anti-virus on servers and configuring the clients under server antivirus group
o Upgradation of hardware, software and recommend modifications as necessary with latest technologies and
virtualization
o Network implementation and infrastructure design in each location; establishing the link from district NOC from
each location through leased line and providing customer support for LAN / WAN for all locations
 Implementing network wide security management solution, including firewall policies & configuration, router access-
lists, and agent-based network monitoring using Panorama
 Working in PALO ALTO network enterprise security products including Panorama while assisting the customers.

Highlights:
 Built new infrastructure inclusive of data centre, wireless and wired network, data, voice, telephony, wiring and UPS;
supervised the design, planning, risk assessment, implementation, and documentation of all IT infrastructure
components
 Configured, installed and troubleshot various network devices and services such as routers, switches, firewalls,
telephony, wireless, Active directory User-IP-Mapping issues.
 Performed maintenance, backups and system upgrades including service packs, patches, hot fixes and security
configuration issues raised by clients
 Technical knowledge about security and IT standards, such as PCI DSS & NIST.
 Technical support on User-ID ,Application-ID,Content-ID ,URL filtering.

Jul’2013 to Jul’ 2015 with HCL Technologies, Chennai as Network Engineer

Key Result Areas:
 Configured devices like Cisco IP Phones, Video Conference Equipment, Cisco Access Points and Wireless Devices with security
 Provided technical support on Cisco Security Devices including Cisco PIX/ ASA Firewalls
 Performed:
o Installation of Windows 2008 Server edition and extended domain & user configurationsupport
o Deployment of Symantec Anti-virus on Server and configured the clients under the Server Anti-virus group
o Installation and troubleshooting of Cisco Routers 7206, 2811, DSL Routers 878, and Juniper EX300 series
o Replacement of faulty devices with Cisco POWR tool
o Network audit for analytic and end-to-end visualization represented for Myanmar KSGM Project including CS, PS
and IP domain
 Troubleshot WAN connectivity issues between the sites
 Steered the activities through Network Monitoring with HP Open-view for Link Performance and Errors; coordinated
with ISP regarding the project
 Managed Windows XP Professional and solved various OS issues
 Installed, configured and troubleshot hardware, software, e-mail, network and peripheral equipment issues; rewired or
directed the rewiring of cables as required for new installations and office reconfiguration
 Handled various projects like MERCK, PFIZER, NETAPP, and AUTODESK

ACADEMIC DETAILS
2012 BE (Electronics & Communication Engineering) from College of Engineering, Anna University, Chennai
with 7.0/10 CGPA
2008 HSC from Union Christian MHSS, State Board, Tamil Nadu with 87.08%
2006 SSC from Union Christian MHSS, State Board, Tamil Nadu with 78.18%

ACADEMIC ACHIEVEMENTS
 Finalist in the Math Modeling Event “CHAITANYA” conducted by PSG College of Technology, Coimbatore in 2011
 Won 1st prize in the mini project exhibition held at Sri Sai Ram Engineering College in 2011

CERTIFICATIONS
Cisco Certified Network Associate (CCNA) Routing & Switching, CISCO ID: CSCO12705679
Juniper Network Certified Internet Associate (JNCIA), JUNIPER ID: JPR00244008
Palo Alto Networks Security Expert(PCNSE) ID:M33J8KQ1KBVQQVV3S

ACADEMIC PROJECT
 Project on Mobile Cell Phone Charger presented in the mini project exhibition at Sri Sai Ram Engineering College in 2011

INDUSTRIAL TRAINING
 In-Plant training at Bharat Electronics Ltd., Chennai and Calsytech Calibration Lab, Chennai

WORKSHOP
 2 day introductory workshop on Robotics conducted by Simple Labs, Chennai in 2009

IT SKILLS
Tools & Utilities: HP NNMI, BMC Remedy, BPPM, Visio, VMware, EMS Neuman OSS, e-Health NetFlow
Protocols: RIP, EIGRP, OSPF, BGP , IS-IS , STP, VTP, IPsec , GRE , SSL VPN.
Server services: DNS, DHCP, Active Directory, Windows 2008, Windows 2012.

PERSONAL DETAILS
Date of Birth: 24th July 1990
Languages Known: English and Tamil
Address: 515/17, 17th Cross Street, T.P. Chatram, Chennai-600030, Tamil Nadu