AYUSHI MAHAJAN B.

COM(H) V SEMESTER

MIS ASSIGNMENT -4
Management Information System for Effective and Efficient Decision
Making : A Case Study on RELIANCE INDUSTRIES LIMITED

Introduction to MIS

MIS broadly refers to a computer-based system that provides managers with the tools to
organize evaluate and efficiently manage departments within an organization.

In order to provide past, present and prediction information, a management information

system can include software that helps in decision making, data resources such as databases,
the hardware resources of a system, decision support systems, people management and
project management applications, and any computerized processes that enable the department
to run efficiently.

Scope of the study

The scope of the study is to understand the reasons behind the need of MIS in Reliance
Industries Limited. The study would develop knowledge of what information is needed on a
regular basis for decision making purposes and how it is sought and used by the company
with the help of MIS.

Company’s Profile

Reliance Industries Limited

Reliance Industries Limited is an Indian multinational conglomerate company headquartered
in Mumbai, Maharashtra, India. Reliance owns businesses across India engaged in energy,
petrochemicals, textiles, natural resources, retail, and telecommunications. It is one of the
most profitable companies in India, the largest publicly traded company in India by market
capitalization, and the largest company in India as measured by revenue after recently
surpassing the government-controlled Indian Oil Corporation. On 22 June 2020, Reliance
Industries became the first Indian company to exceed US$150 billion in market capitalization
after its market capitalization hit ₹11,43,667 crore on the BSE.
The company is ranked 96th on the Fortune Global 500 list of the world's biggest
corporations as of 2020. It is ranked 8th among the Top 250 Global Energy Companies

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by Platts as of 2016. Reliance continues to be India's largest exporter, accounting for 8% of

India's total merchandise exports with a value of ₹1, 47,755 crore and access to markets in
108 countries. Reliance is responsible for almost 5% of the government of India's total
revenues from customs and excise duty. It is also the highest income tax payer in the private
sector in India.

IT Sector of RIL

Jio Connected Intelligence

MyJio Manage your Jio Account

JioTV Live and Catch up TV on the move

JioCinema Entertainment at your fingertips

JioSaavn Music for you. Anytime, Anywhere

JioNews Complete Package for digital news and magazines

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JioChat Free Chat, SMS, Voice & Video Call

JioCloud Store and Access your files from anywhere

JioCall Smart Landline Calling Services!

JioMoney & Jio Payments Bank Experience cash-free living

JioBrowser Fast, Safe & Light weight browser

JioGames Bringing Games to Everyone’s Life

JioStore Install and Manage your apps on Jiodevices

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HelloJio Your Personal Voice Assistant!

JioTV+ Aggregating video content across OTT apps

JioAds Cross-device Marketing Technology Platform

JioSecurity Protect phone, secure data

JioSwitch Secure file transfer and share

JioNet Gateway to India’s largest Wi-Fi network

Jio HealthHub Your digital health vault

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Jio GST GST service provider

Jio Smart Security Security camera application which lets you connect and view
multiple cameras

Jio Motive Make your car Wi-Fi enabled, check real time location and status,
emergency contacts

Jio Home To control IoT devices, access media content, customize home
automation and surveillance

Role of MIS Sector at RIL

* Deliver key reports and performance metrics

* Work closely with the Finance, technology and business teams to drive data quality in the
corporate data warehouse

* Ensure effective communication and cooperation with all stakeholders

* Assist with interpretation of new business requirements

* Provide user testing support and results analysis for both ongoing change programs, defect
fixing and new business requirements

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* Manage the Data Warehouse control framework

* Manage the User Access Review and Reference Data update processes.

* Use SQL skills to deliver ad-hoc reporting to key stakeholders

* Identify further opportunities to improve processes

* Manage ad-hoc work on other projects or task

* Manage the changes, and their impacts on the downstream systems. Work closely with the
system/business owners.

* Ability to lead a team of 6 to 8 people 

Need for MIS at RIL

To ensure alignment of RIL’s long term goals with the aspects of quality, risk, environment
and safety management, they have established an approved set of Management Systems.
The primary philosophy and objective of their systems is to continually achieve the highest
possible level of integrity and professional standards.

Making Management Systems Future Ready - In order to achieve the future goals, they
embarked on one of the largest business transformation projects called STAR (Smart
Transformation at Reliance) during FY 2012-13.

The motive behind this initiative was to enhance project management skills by supplementing
them with robust business process framework and best-in-class IT solutions.
Further, the project would lead to increased productivity and enhanced organisational
entrepreneurship leading to the creation of a world-class human resources framework.
This project covers three businesses, Exploration & Production, Refining & Marketing and
Petrochemicals and support functions such as manufacturing, projects, procurement &
contracting logistics, human resources, finance shared services, IT, R&D and security.