Nurses SSO: Responding to a Patient

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Responding to a Patient

Listening is a key component of the medical interview and it is important to

listen attentively to what the patient says, as this is of more importance than
what is written in your role-play card. Careful listening will help you to improve
your communication skills by allowing you to respond appropriately, and show
empathy and concern for the patient's condition or situation. Here are some
example responses.

Now, I understand how you feel…...you are worried about returning home
and whether you can manage, but let me reassure, we can provide good
quality home care and there are a range of professional services available.
Would you like me to tell you more about that?
Well, you mentioned that you have had this condition for a few years, could
you tell me about the mediation you have been taking?
Now, as you said, the wound is causing you pain. That is why I recommend
you visit our out-patient clinic as soon as possible.
I am very sorry to hear that. Would you mind if I ask you a few further
questions regarding this situation?
Do you have any other difficulties?
Is there anything else that is bothering you?
Apart from chest pain, what other symptoms have you experienced?
I see,that must be a very difficult situation for you. But the good news is,
that there several options available which will help you. Would you like to
hear more about that?
I can see that you are worried, but try not be too concerned as this
condition can be managed with medication and rest.
I totally understand how you might feel, but let me reassure you, this
condition is not as serious as you might think.

Last modified: Saturday, 9 April 2011, 01:49 PM

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