STELLA MARIS INTERNATIONAL EDUCATION

PROGJA TA 2021/2022 (Revisi 15 Des 2021)

UNIT / DIVISI : Preschool Sunnyville
PIC : Novita Indriani Rorong

Malcolm Baldridge Criteria for Performance Excellence Target

(MBCfPE) Strategic Objectives Key Performance Indicators (KPI) 2021/2022 Jul Aug Sep Oct Nov Dec

1 Kepemimpinan 1.2 Governance & Social Having Complete and Valid Complete and Valid Operational 100% 100%
Responsibility Operational License for All Units Licenses
2 Perencanaan 2.1 Strategy Development Admission Personal Goal Setting 5 5 5 5 5 5
Strategis ( All Units ) Jumlah leads PN / Person / month
Bonding Program (All Unit) % of effectiveness programs compare 10% 10% 10%
with admission result
Maintaining School Instagram
related to School Activities # of posting per units / month 12 12 12 12 12 12 12
I Found My Passion Program # of New Vendor for LC 2 1
I Found My Passion Program # Students Club 5 5
2.2 Strategy Implementation Early Bird Program # of leads 40 20
One Day Experience with SV # of leads 360 40 40 40 40
Open House # of leads 80 40
R@F # of leads 8 2 2
Maintaining School Instagram & FB # of followers per month 110 10 10 10 10 10

Joining the Competition # of competition 5 1 1 1

3 Fokus Pelanggan 3.1 Voice of Customer Serving Our Customer with Love 1x24 jam respon evidence Hallo
dan Pasar and Care 100% 100% 100% 100% 100% 100% 100%
Sunnyville
Settlement and Qualified Suggestions
100% 100% 100% 100% 100% 100% 100%
Hallo Sunnyville
3.2 Customer Engagement Increasing loyal customer #Student retained at our school 98% 98% 98% 98% 98% 98% 98%
#Conversion Rate from Form to Closing 70% 70% 70% 70% 70% 70% 70%

#Conversion Rate from walk in to form 50% 50% 50% 50% 50% 50% 50%
#Cancellation Rate 5% 5%
#Ambasador parents 12 3 3 3 3
4 Pengukuran, 4.2 Knowledge Management, Updated Database Information Database Mangement (Integrated 100% 100% 100% 100% 100% 100% 100%
Analisis, dan Information and Information System)
Managemen Technology
Pengetahuan
6 Managemen 6.1 Work Processes Quality of Entrepreneur Programs Quality of School Events (Entrepreneur) 4.8
Process Good Quality of Teachers RPP Score 3.5 3.5 3.5 3.5 3.5 3.5 3.5
Class Supervision 3.5 3.5
#jumlah publikasi karya ilmiah 4 2
Maintance Ruangan & Lingkungan %Closing Corrective & Preventive Action
Sekolah AbNormal Facility 80% 80% 80%
%Readiness AC (semua ruangan yg ada
di Sunnyville) 90% 90%
%Kebersihan Seluruh Area Institusi 100% 100% 100% 100% 100% 100% 100%
%Implementasi Jadwal Pengecekan
Penerapan Protokol Kesehatan (fungsi
wastafel dan ketersediaan sabun cuci
tangan, fogging, Handsanitiser, signage 100% 100% 100% 100% 100% 100% 100%
protokol kesehatan)

Mencatat Keluar Masuk (Barang &

Orang) 100% 100% 100% 100% 100% 100% 100%
%Readiness fungsi (CCTV) 100% 100% 100%
Implementation of Design Thinking Innovative Product 1
Review of LMS Quintal 100% 80% 100%
6.2 Operational Effectiveness Project Perencanaan, Perbaikan %opname asset (sistem coding) 100% 100%
dan Pengerjaan
Safety Management #Implementation Firedrill Practise/year 1 1

%Implemntation Earthquake 1 1
Practise/year
%Readiness APAR 100% 100% 100% 100% 100% 100% 100%
%Impelementasi anti hama (Insect, 100% 100%
tikus, ular, rayap, nyamuk, dkk)
7 Hasil -Hasil 7.1 Student Learning and Process Quality of Education Minimum E for
Results #Academic Achievement Preschool E
# Winning Competition 4 2
#Student Discipline Score 95% 95% 95% 95% 95% 95% 95%
7.2 Customer Focused Results Good Rapport with Customers #Customer Engagement (of 6) 4.2 4.2
#Customer Satisfaction (of 6) 4.2 4.2
7.5 Budgetary, Financial and #Growth student #of student Preschool 61 26
Market Results Mendapatkan Siswa Sesuai dengan #new student Preschool (eksternal)
Kapasitas Sekolah secara External 42 5 10 10 5

I Found My Passion Program # of LC students 20 20 20 20 20 20

Jan Feb Mar Apr May Jun KETERANGAN

5 5 5 5 5

10% 10%
REVISI TARGET

12 12 12 12 12 12
1 GANTI BULAN / SETIAP SEM 1 VENDOR LC

20 REVISI BREAKDOWN / GANTI BULAN

40 40 40 40 40 REVISI NAMA SO
40
2 2
10 10 10 10 10 10

1 1 1

100% 100% 100% 100% 100% 100%

100% 100% 100% 100% 100% 100%

98% 98% 98% 98% 98% 98%
70% 70% 70% 70% 70% 70%

50% 50% 50% 50% 50% 50%

5%
100% 100% 100% 100% 100% 100%

4.8 INDEKS KEPUASAN

3.5 3.5 3.5 3.5 3.5 3.75
3.5
2
80% 80%

90% 90%
100% 100% 100% 100% 100% 100%

100% 100% 100% 100% 100% 100%

100% 100% 100% 100% 100% 100%

100% 100%
1 Product seperti apa yang harus dihasilkan ?
100% 100%
100%

100% 100% 100% 100% 100% 100%

100%

E
Meminta platform untuk pengukuran hasil Education dengan nilai minimul E
2
95% 95% 95% 95% 95% 95%
4.2 Evidence yang diberikan dalam bentuk apa? dan platform 4,2 dengan perhitungan seperti apa?
4.2 Evidence yang diberikan dalam bentuk apa? dan platform 4,2 dengan perhitungan seperti apa?
61

5 7

20 20 20 20 20 20