U MOBILE ENTERPRISE POSTPAID PLAN ADDENDUM

(25TH APRIL 2022)

Table A – Unlimited Hero GX68 Biz & P79 Biz

Postpaid Plans Giler Unlimited GX68 Biz Hero P79 Biz

Monthly Fees RM68 RM79
What's in my Bundle?
High-Speed
Unlimited 20 GB
Internet
Voice Unlimited (All-Networks)
Hotspot 5GB N/A
Subsequent Pay-As-You-Use Charges
Voice Mail (/call) 18sen
Video Call (/min) 18sen 30sen 18sen 30sen
SMS 5sen 12sen 10sen
MMS 20sen 30sen 20sen 30sen
Internet No extra charges after exceeding date limit
Booster Add-Ons
Booster Type Price Quota Validity Price Quota Validity
Hotspot Booster RM3 3GB 3 days RM10 1.5GB 3 days

Share 20 – Hero P79 Biz only

Monthly Fees (Up to 3 SIMs) RM 20 per member line
Voice 30 min / day (on-net)
High-Speed Internet Share from principal

General c. In addition to our other rights and remedies, we may suspend or

1. Phone Bundle or Standalone Service
a. These Giler Unlimited GX68 Biz and Hero P79 Biz Postpaid Plans
are available as a bundled service with a smartphone (P79 Biz
Phone Bundle) or as a stand-alone service (GX68 Biz or P79 Biz)
and is supplied according to the Terms of Service in our Postpaid
Sign-Up Form which includes Privacy Policy, these additional
terms and conditions and any add-on services such as voice or
SMS Postpaid Add-on Packs which are governed by separate
terms and conditions (collectively, the Terms) all of which are
available on www.u.com.my.
terminate your GX68 or P79 if you breach any of the Terms.
3. Data
a. Peer-to-peer (P2P) usage for GX68 Biz or P79 Biz is up to
64kbps.
b. When there is a network failure, your normal (non-hotspot) data
usage may inadvertently be deducted from your mobile hotspot
quota. You acknowledge the possibility of this happening and
agree not to hold us liable.

b. You can use GX68 Biz or P79 Biz via smartphones only and no
other devices such as MiFi and USB dongle. However, your Share
20 member line(s) under P79 Biz can be used via MiFi or USB
dongle. We may from time to time change the device requirement
for GX68 Biz or P79 Biz at our absolute discretion.
2. Voice
a. The voice service applies to domestic mobile, domestic fixed on-
net and off-net usage and excludes video calls, MMS,
International Direct Dial (IDD), International Roaming, Voicemail
(1311) or calls to special numbers/premium numbers (e.g.: 1300 /
1500 / 1508 / 1600 / 1700 / 1900 / 103, 800 & 15999), 02-prefix
numbers for border calls to Singapore and 080-prefix numbers for
border calls to Brunei.
b. You must only use the voice service strictly as part of normal
everyday mobile voice usage and not for commercial use. GX68
Biz or P79 Biz shall not be:
i. re-sold, rented or utilised in any other way;
ii. used for multiple simultaneous calling, conference calling, re-
supply, call centre usage, telemarketing, application-to-
person communication, continuous calling for extended
period of time, auto-dialling, machine-to- machine
communication;
iii. used for wholesale or for SIM boxing or aggregate minutes
on our network;
iv. used in connection with a device, software or application
which re-routes calls;
v. used to set up switch devices which could keep a line open
potentially for hours and limiting the ability for other customers
to access our network; or
vi. used for any other activity that U Mobile considers to be non-
standard usage
c. Data is only applicable for domestic usage and will not be
available when you are roaming overseas.
4. Share 20 member lines
You may subscribe up to 3 Share 20 member lines under P79 Biz.
The mobile hotspot data quota available for the principal line and
the data quota for sharing with Share 20 member line(s) will be
drawn from the Mobile Hotspot/Data-Sharing bucket. After the
data quota from the Mobile Hotspot/Data Sharing bucket is fully
utilised, data speed will be managed.
5. U Mobile prepaid upgrade to GX68 Biz or P79 Biz
If you are an existing U Mobile prepaid customer and you switch
to GX68 Biz or P79 Biz, you may retain your phone number. Any
content subscription services which were part of your previous
prepaid plan will be automatically terminated and any remaining
or unused SMS, voice minutes or data allowance to which you are
entitled under the previous prepaid plan will be forfeited. However,
any credit remaining may be carried over to GX68 or P79 up to a
maximum value of RM150 to offset your subsequent bill
payments. Any credit balance exceeding the sum of RM150 will
be automatically forfeited.
Monthly Fee/Advance Access Fee
1. You must pay the Monthly Fee in full even if you do not use GX68
Biz or P79 Biz to the full value of the service for the month and no
part of the Monthly Fee will be carried over to the following
months. Any usage exceeding the Monthly Fee will be billed to
you on monthly basis.
Monthly Fee may be used interchangeably with Access Fee or
Monthly Access Fee in www.u.com.my or in your bill.

Restricted
 U MOBILE ENTERPRISE POSTPAID PLAN ADDENDUM
(25th APRIL 2022)

2. Charges for all other services not listed in Table A above, such as
IDD and International Roaming will not be deducted from the
Monthly Fee and will be charged separately in addition to the
Monthly Fee.
3. The Advance Access Fee (which is the amount equal to the
Monthly Fee) is charged in advance to your account and will be
shown in your first month’s bill. If you do not pay any of your bills
by the due date, this Advance Access Fee may be used to set off
any outstanding charges. Upon such set off, you are required to
pay an additional amount to make up any shortfall in the Advance
Access Fee so that the full amount of the Advance Access Fee is
maintained at all times. Any remaining balance of the Advance
Access Fee will be refunded to you without interest if GX68 Biz or
P79 Biz is terminated after all outstanding charges have been
settled.
4. Upon activation of GX68 Biz or P79 Biz:
a. your subscription of any voice Postpaid Add-on Pack on your
previous U Mobile rate plan will be terminated. You will be
charged the full monthly charges of the Postpaid Add-on Pack
and any unused quota on the earlier voice Postpaid Add-on
Pack will be forfeited without any refund.
b. if you have previously subscribed to any SMS Postpaid Add-on
Pack, you will be re-subscribed to the same SMS Postpaid Add-
on Pack. The re-subscribed SMS Postpaid Add-on Pack will
have a refreshed quota and will be valid until the last day of your
bill cycle and any unused quota from the earlier SMS Postpaid
Add-on Pack will be forfeited without any refund. You will be
charged with the full charges for the SMS Postpaid Add-on
Pack:
1. for the previous subscription on your previous U Mobile rate
plan; and
2. for the renewed subscription on GX68 Biz or P79 Biz.
The remaining number of months will be deemed to include the
month during which you terminated the GX68 Biz or P79 Biz
Phone Bundle.
5. All claims relating to your smartphone which is part of the GX68
Biz or P79 Biz Phone Bundle and which are covered by the
warranty, if any, should be referred to the relevant manufacturer.
We do not provide any warranty claim on any device.
6. U Mobile may block or restrict the use of the device during the
Subsidy Period if:
a. U Mobile suspects that you have committed fraud;
b. U Mobile finds that you have committed fraud; or
c. despite our reminders, you have failed to remit the Monthly Fees
of selected rate plan for a continuous period of three (3)
consecutive months from the activation of the device plan or any
other period as determined by U Mobile from time to time.
7. U Mobile may unblock the use of the device upon receipt of the
outstanding payment and upon your request to unblock the use of
the device if your device use is blocked due to non-payment of the
Monthly Fees of selected rate plan.
8. If your device is blocked due to fraud or suspected fraud, you may
be requested to contact U Mobile’s customer service for further
instructions.
9. You remain liable for the Monthly Fees if you lose your device, if
your account is barred or suspended, or if your use of device is
blocked, for any reason.

5. All prices stated in these Terms are exclusive of all current and
future taxes and other similar charges such as service tax, goods
and services tax, sales tax and value added tax that may be
imposed by any authority.

GX68 Biz or P79 Biz Phone Bundle

1. a. All GX68 Biz or P79 Biz Phone Bundle subscribers are required
to pay an upfront payment and device price upon sign up. The
upfront payment will vary depending on the device model that you
have chosen as shown in www.u.com.my

b. For Non-Malaysian citizens, a deposit of RM500 is required to

be paid upon sign up in addition to the upfront payment and device
price. When GX68 Biz or P79 Biz is terminated, this deposit will
be refunded free of interest after all outstanding charges have
been paid.

2. Once you have paid the upfront payment upon sign up, that
upfront payment will then be reflected as a monthly rebate in your
monthly bills throughout the Subsidy Period of 24 months from
your first bill, subject to the bill cycle.

3. The upfront payment will be waived if at the time you register for
the GX68 Biz or P79 Biz Phone Bundle, you have fulfilled the
upfront payment waiver criteria set by U Mobile. Eligibility of
upfront payment waiver is solely at U Mobile’s own discretion.

4. If you terminate the GX68 Biz or P79 Biz Phone Bundle or change
to another rate plan at any time within the Subsidy Period, the
following will apply:
a. For subscribers who are not entitled to the upfront payment
waiver and have paid for the upfront payment, your remaining
monthly rebate will be forfeited.
b. For subscribers who are entitled to the upfront payment waiver
and no upfront payment is required to be made, you are required
to refund the balance of the device subsidy amount. The device
subsidy amount is equivalent to the upfront payment amount.
The balance of device subsidy will be calculated as follow:
Device subsidy amount / Subsidy Period x remaining
numbers of months.
 U MOBILE ENTERPRISE POSTPAID PLAN ADDENDUM
(25th APRIL 2022)

U Mobile UPackage for Android Balance charges = U Mobile Selling Price as shown in Table C
below (without UPackage subsidy) – total instalment fees paid
U Mobile UPackage is a promotional package consisting of the
Service, with the Android device to be purchased via a 0% interest Example: If you have purchased the Razer Phone 2 with Postpaid
instalment payment plan offered by U Mobile. If you subscribe to P79 Biz and terminate in Month 7, with U Mobile Selling Price is
UPackage, the Terms and these additional terms and conditions will RM3,449 and your Monthly Device Fee is RM129, you are
apply. The rate plans offered under UPackage for Android are P79 required to pay U Mobile RM2,417 (RM3,449 – (RM129 x 8*)).
Biz, P99 Biz, and P139 Biz.
*In Month 7, you would have been billed for 8 months of
1. Eligibility instalment. This is due to the first instalment which has been billed
This UPackage is available to: at point of registration.
a. the employees of selected organizations who are Malaysian
citizens and of the age 22 years old or older at the date of date U Mobile Selling Price
of registration of UPackage either under corporate individual
(“Corporate Individual”) or corporate official (“Corporate Table B – U Mobile Selling Price
Official”) account; and
(A) are new U Mobile customers; U Mobile Selling
(B) who port in from other service providers; Model
Price
or Samsung Galaxy Z Flip3 5G RM4,199
(C) existing U Mobile customers selected by U Mobile at
Samsung Galaxy S22 Ultra (12+256GB) RM 5,499
its sole and absolute discretion, from time to time
b. If you are in category (a)(C) above and wish to change to the Samsung Galaxy S22+ 5G (8+256GB) RM 4,299
bundle plan under this Promotion, your existing rate plan will be Samsung Galaxy S22 5G (8+256GB) RM 3,699
automatically terminated as at the date of our acceptance of Samsung S21FE 5G (8+128GB) RM 2,899
your subscription, and you are liable for any charges due to the
Samsung Galaxy A13 (6+128GB) RM799
termination of your existing rate plan. You must fully settle all
outstanding charges under your existing rate plan before you Samsung Galaxy A23 (6+128GB) RM999
can proceed with the sign up of the bundle plan. OPPO Reno7 Z 5G (8+128GB) RM 1,299
c. For Corporate Individual line, where the postpaid line is
OPPO Reno7 5G (8+128GB) RM 1,999
registered under the employee’s NRIC and is paid by the
employee, the following will apply: OPPO Reno7 Pro 5G (12+256GB) RM 2,999
(i) Each Corporate Individual (with one NRIC) will only be OPPO Find X3 Pro 5G (12+256GB) RM 4,299
entitled to subscribe to one (1) plan under this Promotion.
(ii) with no outstanding payment shown in their Postpaid bill for OPPO A76 (6+128GB) RM 899
the past 3 months or more; and OPPO A96 (8+256GB) RM1,299
(iii) have spent a minimum of RM70 per month on their Postpaid Huawei Nova 7 SE RM1,499
lines for 3 consecutive months prior to the date the customer
port in from other service providers; or Huawei P50 Pro 8GB + 256GB RM 4,199
(iv) existing U Mobile customers selected by U Mobile at its sole Huawei P50 Pocket 8GB + 256GB RM 5,999
and absolute discretion, from time to time
Vivo Y15A (4+64GB) RM 599
d. For Corporate Official line, where the postpaid line is registered
under the organization’s name and business registration Vivo Y20 2021 (4+64GB) RM 599
number (BRN) and the postpaid line is paid by the organization, Vivo A76 5G (8+128GB) RM 1,299
the following will apply:
(i) For Corporate Official line, the maximum number of Vivo X70 Pro 5G (12+256GB) RM3,299
entitlements will be subject to U Mobile’s sole and absolute Honor X9 5G (8GB + 256GB) RM1,299
discretion. Lenovo M10 RM 725
Huawei E5577-321 RM 299
2. Duration
The duration of the instalment payment plan is twenty four (24)
months from the date of activation of U Package (“Subsidy 6. The outstanding Monthly Device Fee is in addition to any charges
Period”), depending on the device model selected. payable by you under your account up to the time of termination.
You will be furnished with a final bill which is due and payable
3. Price and Payment upon receipt.
a. By subscribing to UPackage, you will enjoy one (1) unit of
Android at a subsidized price depending on your selection of the 7. U Mobile may block the IMEI number of your device, if:
rate plan, Android model and capacity. a. U Mobile suspects that you have committed fraud;
b. Prices for Android devices which are bundled with UPackage
and Postpaid plans are set out in b. U Mobile finds that you have committed fraud; or
https://www.u.com.my/en/business/devices
You are required to remit an upfront payment upon registration c. you have failed to remit the Monthly Device Fee or monthly fees
of the UPackage depending on the Android model purchased. of selected rate plan for a continuous period of three (3) months
c.You will pay consecutive monthly payments (“Monthly Device from the activation of the UPackage.
Fee”) during the Subsidy Period which will appear as a charge
in your monthly bill. 8. You will remain liable for the Monthly Device Fee if you lose your
device, if your account is barred or suspended, or if your IMEI
4. Ownership number is blocked, for any reason.
Title, interest and ownership in the device will pass to you only
upon full payment of all Monthly Device Fees. 9. U Mobile may unblock your IMEI number upon receipt of the
outstanding payment due, if your IMEI number is blocked due to
5. Termination and Suspension non-payment of the Monthly Device Fee or monthly fees of
If you terminate or if we terminate your UPackage due to your selected rate plan.
default or if you downgrade your rate plan before the expiry of the
Subsidy Period, you are required to pay U Mobile the outstanding 10. If your IMEI number is blocked due to fraud or suspected fraud,
Monthly Device Fees, as determined by U Mobile as set out you may be requested to contact U Mobile’s customer service for
below: further instructions.
 U MOBILE ENTERPRISE POSTPAID PLAN ADDENDUM
(25th APRIL 2022)

Mobile Voice Services

New Renewal
Type of Service Additional Port-In / MNP
Upgrade

No Rate Plan Monthly No. of Contract Device Bundle Device Upfront Payment
Commitment Lines Period Model Price per per line
(RM) (months) line (RM)
1
2
3
4
5
6
7
8
Based on Delivery Order

*please refer to the respective Schedule(s) for rate plan and other details

DECLARATION

I declare and confirm that I have read and agreed to be bound by the terms and conditions of this Addendum
including any amendments made or to be made to them and where applicable, any additional terms and
conditions in U Mobile Sdn Bhd’s product information brochure, promotion and website.

Customer’s Signature In the presence of

Name: Name:
NRIC No.: NRIC No.:
Date: Date:
Company Stamp: Company Stamp: