RLO Usability and User Experience Test

Course: Moving Claim Inspection Process

Designer: N. Ferrara

Introduction

Purpose: The purpose of this training is to outline the moving claim inspection process and define key
terms.

RLO Objective: Summarize the moving claims inspection process for the shipper.

Target Audience: The target audience for this course is the Furniture Medic franchise owners, office
managers, and technicians.

• Learners are between the ages of 22 – 65.

• Learners have a college degree, sales and/or technical background.
• The learner is familiar with repairs and repair estimates for furniture.
• The motivation for the franchise owner is to gain an income stream and a variety of repair
opportunities.
• The motivation for the Furniture Medic employee is to increase their skill sets and revenue as
they can support a variety of activities.
Scenario information:

• This course is a supplement tutorial presented as on-demand training.

• This is a self-paced, scenario-based course that allows the learner to practices customer service
skills with a shipper.

RLO Instructions

Accessing the RLO: Open the Camtasia review version here;

https://ferraratrainingmodules.s3.us-east-
2.amazonaws.com/Moving+Claim+Inspection+Process_Oct2022/Moving+Claim+Inspection+Process_Oct
2022_player.html

1
EDUC767- RLO Usability and User Experience Test
Moving Claim Inspection Process
RLO Usability and User Experience Test
Course: Moving Claim Inspection Process
Designer: N. Ferrara

Usability Test

Complete the table below with the reviewer’s name, browser, operating system and device used to
review this RLO.

Reviewer’s Name: Browser:

(Example: Google Chrome, Firefox)
Operating System: Device:
(Mac, Windows, Android) (Desktop PC, laptop, tablet)

Please answer all the questions listed below for the usability test. Provide feedback and suggested
changes in the comments section.
Thank you for reviewing and testing my RLO.

Task Comments
Navigation
Was the instruction clear on how to
navigate through the RLO?
Is navigation clearly labeled?
Is it clear how the user would end the
presentation?
Can the user click on the table of
contents and move from section to
section?
Can the user access closed captions?
Are accessibility options included?
Audio Narration
Is the audio pacing appropriate? Too
fast or too slow?
Is the narration clear and
understandable?

2
EDUC767- RLO Usability and User Experience Test
Moving Claim Inspection Process
RLO Usability and User Experience Test
Course: Moving Claim Inspection Process
Designer: N. Ferrara

Task Comments
Visual Design
Are the images appropriate and related
to the content?
Is the color scheme balanced and
appealing?
Is the font choice and size easy to read?
Are there too many images?
Knowledge Check
Did the questions make sense?
Did you receive feedback on the
responses? Was the feedback
appropriate?
Did feedback for incorrect responses
redirect you to review the correct
section in the video?
Scenario Based Exercise
Are the instructions for the branching
scenario clear?
When choosing option, A or B is the
user taken through a logical
progression?
Test both paths. Were you taken
through a logical progression?
Overall
Is the lesson engaging?
Did the course meet the objective?
Did you retain the information
presented?
Was the content too easy or too hard
to comprehend?
Suggestions for changes.

3
EDUC767- RLO Usability and User Experience Test
Moving Claim Inspection Process