ISAGO Checklist - SafetyCulture

20/10/22, 15:14 ISAGO Checklist - SafetyCulture
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Information
Document No.
Audit Title
Client / Site
Conducted on 
Hola 👋
¿Necesita ayuda para encontrar el

formulario correcto?
Prepared by
Sí, necesito un poco de ayuda.
Quiero importar mi propio

formulario.
Location 
No, no lo necesito. ¡Gracias!
https://public-library.safetyculture.io/products/isago-checklist 1/53
Personnel
SECTION 1 – ORGANIZATION AND MANAGEMENT (ORM-S)
Applicability:
Section 1 addresses the organization and management of a ground services provider

(hereinafter the “Provider”), and provides specifications for the systems, policies,
programs, procedures and manuals necessary to ensure control of ground operations at
a station.
This section (ORM-S) is utilized when only a station is audited.
The Auditor will determine individual provisions not applicable to a specific Provider.
1Management and Control
1.1Organization and Accountability
ORM-S 1.1.1The Provider shall have a station management system that ensures:
i) Policies, systems, programs, processes, procedures and/or plans of the Provider are
Hola 👋
administered and/or implemented;
ii) All ground operations are supervised and controlled;

iii) Operations are conducted in accordance with applicable regulations
formulario and requirements
correcto?
of the customer airline(s). (GM)

ORM-S 1.1.3The Provider shall designate an individual with the authority to manage the
station and be responsible for:
formulario.
i) Implementation of a station management system;

ii) Ensuring safety and security in station operations. (GM)
Documented and Implemented (Conformity)
Documented not Implemented (Finding)
Implemented not Documented (Finding)
Not Documented not Implemented (Finding) N/A
Auditor Comments:
Refer to the IATA Technical Reference Manual for Audit Programs (ITRM) for the
definition of Provider.
A station management system is documented in controlled company media at both the

corporate and operational levels. Manuals or controlled electronic media are acceptable
means of documenting the management system.
Documentation provides a comprehensive description of the scope, structure and

functionality of the management system, and depicts lines of accountability throughout
the organization, as well as authorities, duties, responsibilities and the interrelation of
functions and activities within the system.
Hola 👋
Acceptable means of documentation include, but are not limited to, organization charts
(organigrams), job descriptions and other descriptive written material that defines and
clearly delineates the management system.
An effective management system is fully implemented and functional with a clear
consistency and unity of purpose between corporate management and management in
the operational areas.

formulario.
1.2Management Commitment
ORM-S 1.2.1The Provider shall have a policy that commits the station organization to a
culture that has safety and security as fundamental operational priorities. (GM)
Auditor Comments:
The policy of a provider reflects the commitment of station management to a strong

culture of operational safety and security. Such policy (or policies) is (are) expressed in
operational manuals and other controlled documents that are accessible to and used by
station personnel. To enhance effectiveness in creating the desired culture, the policy is
communicated and made visible in all areas of station operations by disseminating
communiqués, posters, banners and other forms of information in a form and language
which can be easily understood.
ORM-S 1.2.3The Provider shall have an open reporting system that permits station
personnel to report operational hazards and deficiencies to management. (GM)
Hola 👋


formulario.

Auditor Comments:
Frontline operational personnel are often in the best position to observe and identify
operational hazards and conditions that could lead to accidents or incidents. Experience
has shown that personnel will not provide information if there is apprehension or fear
that such reporting will result in disciplinary action.
The reporting policy is typically documented in operations manuals or other controlled

documents that are accessible to and used by personnel at all stations.
To be effective, an “open” policy would typically be non-punitive and assure employees

that reporting unpremeditated or inadvertent errors would not necessarily result in
disciplinary action being taken against the reporter or other individuals involved unless
such errors result from illegal activity, willful misconduct or other egregious actions, as
defined by the provider. Also, employees need to be assured that the identity (or
information leading to the identity) of any employee who reports an error under this
policy is never disclosed unless agreed to by the employee or required by law.
ORM-S 1.2.4The Provider shall have a policy that commits the organization to ensuring
the health and safety of personnel engaged in the conduct of station ground operations,
and which takes into account and addresses:
i) Operational risk assessment;

ii) Equipment design and maintenance;
Hola 👋
iii) Training and competence of personnel;
iv) Continual improvement of processes and procedures. (GM)

ayuda para encontrar el
¿Necesita

formulario.

Auditor Comments:
Guidance may be found in the IATA Airport Handling Manual (AHM) 630
ORM-S 1.2.5The Provider shall have a policy that commits the station organization to
addressing environmental issues in all ground operations in accordance with applicable
laws, regulations and other requirements. (GM)
Auditor Comments:
Hola 👋

formulario
Such policy focuses on compliance with station requirements correcto?
typically associated with:
• Material management;
• Spillage; Sí, necesito un poco de ayuda.
• Discharges and/or emissions;
• Waste disposal.
formulario.
Materials specified above are typically those that would be used in day-to-day operations
(e.g. oil, hydraulic and other fluids). Emissions typically emanate

No, from vehicles and
no lo necesito. ¡Gracias!
ground support equipment.
1.4Communication
ORM-S 1.4.1The Provider shall have a communication system that enables and ensures
an exchange of information that is relevant to the conduct of ground operations, and
ensures such exchange of information occurs throughout the station management
system and in all station locations where ground operations are conducted. (GM)
Provider shall have satisfactory communication system provided between Load Control
and Check in, Loading team, Crew & Fuel supplier (could be a central Port contact).
ORM-S 1.4.2The Provider shall have processes to ensure changes that affect operational
responsibilities or performance are communicated as soon as feasible to applicable
station management and front line personnel
Auditor Comments: Hola 👋

1.5Management Review Sí, necesito un poco de ayuda.

formulario.
ORM-S 1.5.1The Provider shall have a process to review the station management system
at intervals not exceeding one year to ensure its continuing suitability, adequacy and
effectiveness in the management and control of ground operations. A review shall
include assessing opportunities for improvement and the need for changes to the
system, including, but not limited to, organizational structure, reporting lines, authorities,
responsibilities, policies, processes, procedures and the allocation of resources. (GM)
Auditor Comments:
Hola 👋


formulario.
Management review is a necessary element of a well-managed company and provides a

process through which organizational control and continuous improvement can be
delivered. To be effective, a formal management review takes place on a regular basis,
but typically not less than a minimum of once per year.
A review of the station management system would typically focus on ensuring station
performance is consistent with the provider’s goals and objectives, and also include an
assessment of opportunities for improvement and the need for changes at the station
level.
An appropriate method to satisfy this requirement is a periodic formal meeting of the

station management team. The agenda of the meeting includes a general assessment of
the management system to ensure all defined elements are functioning effectively. The
review also includes an assessment of operational performance to ensure the station
management system is producing the desired operational safety, security and quality
outcomes.
Station management ensures deficiencies identified during the management review are
addressed through the implementation of organizational changes that will result in
improvements to the performance of the system.
Input to the management review process would include, but not be limited to:
• Risk management issues;
• Safety and security issues;
• Quality assurance issues;
• Provision of resources;
• Operational feedback;
• Incident and near-miss reports;
• Changes in regulatory policy or civil aviation legislation;

Hola 👋
• Changes in company and/or customer airline policies or requirements;

• Process performance and organizational conformity;
• Status of corrective and preventative actions;
• Follow-up actions from previous management reviews;

• Feedback and recommendations for management system improvement;
• Regulatory violations.
formulario.
Output from the management review process would include decisions and actions
related to:

• Improvement of the effectiveness of processes throughout the station management
system;
• Improvement of the management of risks;
• Ensuring the provision of resources necessary to satisfy operational safety, security and
quality requirements.
Management review is a formal process, which means documentation in the form of

meeting schedules; agendas and minutes are produced and retained. Additionally, the
output of the management review process would include action plans for changes to be
implemented within the system where deemed appropriate.
1.6 Provision of Resources
ORM-S 1.6.1 The Provider shall ensure the existence of the station facilities, workspace,
equipment, supporting services, as well as work environment, necessary to satisfy
operational safety and security requirements. (GM)


formulario.
Station facilities, workspace, equipment and supporting services would typically include:
• Buildings, workspaces and associated utilities include secure storage of consumables;
• Facilities for people in the organization;
• Equipment appropriate for ground handling functions;
• Support equipment, including tools, hardware and software;
• Support services, including transportation and communication.
• Sufficient check in desks and area.
Where infrastructure or equipment is under the responsibility of the airport authority, the
provider would typically have a process to liaise with the owner to ensure the availability
and serviceability of such infrastructure or equipment.
A suitable work environment satisfies human and physical factors and considers:
• Safety rules and guidance, including the use of protective equipment;
• Workplace location(s);
• Workplace temperature, humidity, light, air flow;
• Cleanliness, noise and pollution.
ORM-S 1.6.2The Provider shall have a policy that ensures station positions that affect
operational safety and security are filled by personnel that possess the knowledge, skills,
training, and experience appropriate for the position. (GM)
Hola 👋
Documented and Implemented (Conformity) ¿Necesita ayuda para encontrar el



formulario.
Auditor Comments:
Prerequisite criteria for each position, which would typically be developed by the provider,
and against which candidates would be evaluated, ensure personnel are appropriately
qualified for management system positions in areas of the organization critical to safe
and secure operations.
For example, the position of station manager would typically have special prerequisite
criteria an individual would have to meet in order to be considered for assignment to that
position. Similarly, special prerequisite criteria are typically required for other positions
that affect safety and security (e.g. front line supervisor, quality control manager).
Positions that require the implementation of security functions typically require

completion of a background and criminal history check.
A corporate personnel selection policy that applies to all operational areas of the
company serves to satisfy this requirement at the station.
ORM-S 1.6.5. T
he Provider shall have a policy that addresses the use of psychoactive
substances by operational station personnel, and ensures:
i) The exercise of duties while under the influence of psychoactive substances is Hola 👋
prohibited;
ii) Consequences for such behavior are defined. (GM) ¿Necesita ayuda para encontrar el

formulario.

Auditor Comments:
Refer to the ITRM for the definition of Psychoactive Substances.
DAMP Policy in Qantas Group
1.7Risk Management
ORM-S 1.7.1The Provider should have station risk management processes that ensure:
i) Hazards with the potential to affect operational safety or security are identified;
ii) Threats with the potential to affect security are identified;
iii) Hazards are analyzed to determine risks;

iv) Risks are assessed to determine the need for control actions;
v) Risk control actions are developed and implemented in station operations, and are
subsequently monitored to ensure risks are controlled. (GM)
Documented not Implemented (Finding) Hola 👋

Implemented not Documented (Finding) formulario correcto?


formulario.
Auditor Comments:
Guidance may be found in AHM 621.
ORM-S 1.7.2 The Provider should have processes for setting performance measures to
validate the effectiveness of risk controls in station operations. (GM)
Auditor Comments:
Refer to the ITRM for the definition of Performance Measure.
A performance measure, which is a short- or long-term objective, typically identifies a

target number or rate of occurrences in any operational area, and then tracks and Hola 👋
compares the actual performance against the target rate or number over a period of time
(usually one year). Creation of performance measures is¿Necesita
typically ayuda
an effective method for
para encontrar el
measuring operational performance to determine if desired outcomes are being
achieved, and for focusing attention on the effectiveness of the organization in managing
operational risks and maintaining compliance with relevantSí, necesito un poco de ayuda.
requirements.

In addressing the safety and security of operations, meaningful measures typically focus
formulario.
on lower level occurrences or conditions that are considered by the provider to be
precursors to serious events. Performance measures may beNo,
specific
no lo to a certain
necesito. area of
¡Gracias!
operations, or may be broad and apply to the entire system.
1.8Operational Planning
ORM-S 1.8.1The Provider shall ensure the management system includes planning
processes for ground operations that:
i) Define desired operational safety and security outcomes;
ii) Address operational resource allocation requirements;
iii) Take into account requirements originating from applicable external sources
including, but not limited to, the customer airline(s), regulatory authorities and the airport
authority. (GM)
Auditor Comments:
Hola 👋


formulario.
Management system planning processes are necessary to ensure sufficient resources

are in place to meet station operational safety and security requirements, as well as to
meet requirements from external sources, such as regulatory authorities and equipment
manufacturers. Resource requirements would typically be determined through risk
assessment, management review or other management processes.
Planning processes may result in the generation of goals, objectives or other types of
performance measures that would represent the operational outcomes a provider plans
for and desires to achieve.
Planning processes are typically part of, or associated with, the budgetary process, which
normally takes place prior to the start of the following calendar or fiscal year. Such
process generally results in a plan for capital and operating expenditures to support
operations.
2Documentation and Records
2.1Documentation System
ORM-S 2.1.1The Provider shall have a process to ensure documentation and/or data
used directly in the conduct or support of station ground operations is managed and
controlled. (GM)
CASA & Jetstar require the port to hold current scale calibration cert on file.
Hola 👋


Implemented not Documented (Finding) formulario.

Auditor Comments:
The primary purpose of document control is to ensure necessary, accurate and up-to-
date documents are available to those personnel required to use them, to include
personnel of external entities that conduct outsourced operational functions for the
provider.
Examples of documents that are controlled include, but are not limited to, operations
manuals, checklists, quality manuals, training manuals, training syllabi, process
standards, policy manuals, and standard operating procedures.
An electronic system of document management and control is an acceptable means of

conforming to the specifications in ORM-S 2.1.1. Within such a system, document files
are typically created, maintained, identified, revised, distributed, accessed, presented,
retained and/or deleted using computer systems (e.g. a web-based system). Some
systems specify immediate obsolescence for any information or data that is downloaded
or otherwise extracted (e.g. printed on paper) from the electronic files.
---Have a back up system/process
Operational Manuals
Hola 👋


formulario.
ORM-S 2.2.3The Provider shall have processes to ensure the current version of required
operational documentation is accessible in a usable format in all station locations where
operations are conducted. Such required documentation shall include:
i) The Operations Manual (OM) of the customer airline(s);
ii) The IATA Dangerous Goods Regulations (DGR) and Addenda, if applicable, or
equivalent documentation;
iii) The emergency response plan (ERP);
iv) As applicable to station operations, the Live Animal Regulations (LAR) and Perishable
Cargo Regulations (PCR). (GM)
v) GHA own PPM (2.2.2)
vi) Ensure same for any outsource providers (2.2.4)
vii) Airport authority manuals (Operations, Emergency, Terminal Fire, Environment etc).


formulario.
Refer to the ITRM for the definition of Operations Manual.
A provider may not be required to maintain an OM for all customer airlines, or may be
required to maintain only part of the manual for certain customer airlines.
Based on customer airline requirements and the types of ground operations conducted at
a specific location, only relevant parts of applicable manuals may be necessary.
Availability of only the provider’s manual may be sufficient when such manual is
accepted by the customer airline(s) or when a customer airline does not provide a
manual.
A current edition of the DGR would include any Addenda that are applicable.
Equivalent documentation would contain information derived from the DGR that is
relevant only to the specific ground handling functions conducted at any particular
location. Also, the ICAO Technical Instructions for the Transport of Dangerous Goods
would be considered equivalent documentation.
Applicability of dangerous goods requirements to ground operational functions is defined

in DGR Section 1, Table 1.5.A.
Guidance with respect to ERP requirements may be found in AHM 620.
2.3Records System Hola 👋


formulario.
ORM-S 2.3.1The Provider shall have a system for the management and control of station
operational records to ensure the content and retention of such records is in accordance
with applicable regulations and requirements of the customer airline(s), and to ensure
operational records are subjected to standardized processes for:
i) Identification;
ii) Legibility;
iii) Maintenance;
iv) Retrieval;
v) Protection and security;
vi) Disposal, deletion (electronic records) and archiving. (GM)
Auditor Comments:
Hola 👋

Such process would typically address all records associated with ground operations at
the station, including personnel training records and any other records that document the
fulfillment of operational requirements (e.g., GSE maintenance, weigh bridge calibration).

formulario.
3Safety and Quality Management
3.3Safety Program
ORM-S 3.3.1The Provider shall have a station safety program for the purpose of
preventing accidents and incidents, which includes processes for:
i) Personnel to report operational hazards, deficiencies and areas of concern;
ii) The investigation and reporting of accidents and incidents;
iii) The investigation of irregularities or other non-routine operational occurrences that

may be precursors of accidents or incidents;
iv) The identification and analysis of operational hazards and potentially hazardous
conditions;
v) The production of analytical information, which could include recommendations, for

use by operations managers in the prevention of operational accidents and incidents;
vi) Ensuring significant issues arising from the station safety program are subject to
regular review by station management; (3,3.3)
The dissemination of safety information to appropriate station management and

operational personnel. (GM)
1. Designated Manage/Individual to manage safety program (3.3.2).

Hola 👋
Auditor Comments:

formulario.
The safety program is a critical element of risk management. Documentation of the

program typically includes a description of the structure, individual responsibilities,
available resources and core processes associated with the program.
A station safety program would also be in accordance with applicable regulations and
requirements of the customer airline(s).
ORM-S 3.3.7The Provider shall have a station operational reporting system that:
i) Encourages and facilitates feedback from personnel to identify deficiencies, expose

hazards and raise concerns over issues that have the potential to threaten the safety or
security of aircraft, passengers, personnel, facilities, systems or equipment;
ii) Includes analysis and management action to address operational deficiencies, hazards
and concerns identified through the reporting system
iii) Is in accordance with applicable regulations and requirements of the customer

airline(s). (GM)
Hola 👋
Auditor Comments:
formulario.
ORM-S 3.3.8The Provider shall have a process in accordance with requirements of the
customer airline(s) for the conduct of station airside accident and incident investigations,
and for ensuring, in the event such an investigation:
i) The customer airline(s) and relevant authorities are notified of the accident or incident;
ii) Factual information associated with the investigation is accurately recorded in a

standardized report format;
iii) Investigations are conducted with the intent of identification of root cause(s) for the
prevention of reccurrence.
iv) Actions raised following the completion of investigations address any identified root
cause(s)
v) Investigation reports are retained and submitted in accordance with applicable

regulations and requirements of the customer airline(s).
vi) Persons conducting such investigations have completed relevant and sufficient
training (GM)

Hola 👋

Auditor Comments: formulario correcto?

The station process for airside safety investigations would typicallyformulario.
be an element of the
station safety program as specified in ORM-S 3.3.1.
Guidance may be found in AHM 650 and 652.
3.5Quality Control Program
ORM-S 3.5.1The Provider shall have a station quality control program that provides for
scheduled and unscheduled inspections and/or evaluations of ground operations at the
station for the purpose of:
i) Ensuring compliance with standards of the Provider, applicable regulations and

requirements of the customer airline(s);
ii) Identifying operational hazards for the application of risk assessment and control.
(GM)
iii) Designated person with authority to manage, develop, implement and maintain this
program. (3.5.2)
iv) The Provider shall have processes for addressing findings that result from inspections
and/or evaluations conducted under the station quality control program (3.5.3)
v) Findings & issues be subject to regular review by station management (and above)
(3.5.4)
vi) Process for dissemination of information. In line with communication? (3.5.5)
vii) Control of outsource functions (incl GSE) (3.6.1) Contracts and/or Service Level
Agreements in place.
viii) Audits & service reviews of outsourced suppliers (3.6.2/3)
ix) Ensure OM15 meets requirements of CASA forms 861/106/865/113/252 (Internal

review)
Hola 👋

Documented not Implemented (Finding) formulario correcto?
Implemented not Documented (Finding) Sí, necesito un poco de ayuda.

formulario.
Auditor Comments:
Station quality control would typically complement and operate in conjunction with the
provider’s quality assurance program.
Under such program, operational self-inspections are typically conducted on a regular

basis for the purpose of measuring compliance with safety standards and procedures,
preventing unsafe work practices, and identifying hazardous conditions that increase the
risk of accidents and incidents.
Guidance may be found in AHM 612, as well as the Airports Council International Airside
Safety Handbook (ACI) 1.5.0 and 3.1.0.
Typically, the individual responsible for the station quality assurance program manager is
part of or has direct lines of communication with management at the station to ensure
safety and security issues are appropriately addressed.
Maintenance of GSE would be considered a function associated with operational safety.
A contract or agreement is necessary to ensure the outsourced services and/or functions

are formally documented. Inclusion of measurable specifications, usually in the form of a
service level agreement, would provide the basis for a monitoring process.
3.7 Product Quality Control
ORM-S 3.7.1 The Provider should have processes that ensure equipment or other Hola 👋
operational products that are purchased or otherwise acquired from an external vendor
or supplier meet the technical requirements of the Provider and the
¿Necesita customer
ayuda airline(s) el
para encontrar
prior to being used in the conduct of ground operations at the station. (GM)

formulario.
Auditor Comments:
This provision applies only to products (not services) that are purchased or otherwise
acquired from an external supplier or vendor.
Following are some examples of equipment or products that could have a negative effect
on the safety or security of operations if put into service with substandard quality (i.e.,
the provider’s technical standards are not met):
• Ground support equipment;
• Operational software, databases;
• Security screening equipment;
• Aircraft chocks.
Hola 👋
¿Necesita
The process may include an evaluation of suppliers, with ayudaofpara
the selection encontrar
suppliers el
based
on their ability to supply products in accordance with the provider’s requirements and
technical specifications. Implementation of a rigorous receiving inspection process (or
equivalent activity) would also provide a means of verifying that operationally critical
products meet specified technical requirements prior to suchQuiero
products being put into
importar mi propio
service.
formulario.

4Event Response
4.1Emergency Response Plan
ORM-S 4.1.1The Provider shall have a station emergency response plan (ERP) for the
management and coordination of activities associated with the response to a major
accident, incident, crisis or other disastrous occurrence. Such plan shall be in
accordance with:
i) The Provider’s ERP;
ii) The airport ERP, if applicable;
iii) Requirements of each customer airline.
iv) Designated qualified Individual to develop & manage the plan (4.1.2)
v) Procedures & assigned responsibility to appropriately trained persons (4.1.3/4)


formulario.
Refer to the ITRM for the definitions of Emergency Management and Emergency
Response.
An ERP would be designed to address events that could result in fatalities, serious
injuries, considerable damage or major disruptions to operations. The plan would
typically be based on an assessment of risk appropriate to the size and type of ground
operations conducted at each location.
In some locations, a governmental, airport and/or other relevant authority assume

emergency or crisis response. In such case, the ERP of a provider would normally focus
on and address the scope of interaction with and/or participation in the response
implemented by the authority.
Likewise, where there is a common ERP that has been developed jointly by the airport
authority and customer airlines, a provider might either use the ERP of the customer
airline(s) or have its own ERP that is the same as that of the customer airline(s). In such
case, a provider would typically ensure the responsibilities and duties assigned to its
personnel satisfy all requirements of the plan.
Of particular importance, an ERP would have to ensure an appropriate level of

coordination and communication is established and maintained with customer airlines
during an emergency response situation
An ERP includes industry best practices and ensures community expectations are
addressed. Additionally, an ERP typically:
• Specifies general conditions for implementation;

Hola 👋
• Provides a framework for an orderly implementation;

• Ensures proper coordination with external entities at allformulario
potential correcto?
locations;
• Addresses all potential aspects of an event;
• Ensures regulatory requirements associated with specific events are satisfied;

• Provides a scenario for the transition back to normal operations;
• Ensures regular practice exercises as a means to achieve continuous improvement.

formulario.
4.2 Other Event Response No, no lo necesito. ¡Gracias!
ORM-S 4.2.1 The Provider shall have procedures in accordance with requirements of the
customer airline(s) for responding to emergencies that require the evacuation of an
aircraft during the conduct of station ground operations. (GM)
Auditor Comments:
A provider typically uses the procedures of the customer airline(s), but might have its
own procedures that meet the requirements of the customer airline(s).
Typically, procedures would address an aircraft evacuation due to:
• Fuel spill;
• Aircraft fire;
Hola 👋
• Dangerous goods incident;
• Security incident.
Guidance may be found in AHM 633 and ACI 2.14.
ORM-S 4.2.2The Provider shall have procedures in accordance with applicable

regulations and requirements of the customer airline(s) for reporting dangerous goods
formulario.
accidents or incidents that occur during station ground operations. (GM)
Auditor Comments:
A provider typically uses the procedures of the customer airline(s), but might have its
own procedures that meet the requirements of the customer airline(s).
Guidance may be found in the DGR, Section 9.
5 Training and Qualification
5.1Functional Training Program
Hola 👋


formulario.
ORM-S 5.1.1The Provider shall have a process to ensure station personnel with duties
and/or responsibilities in ground handling operations complete initial and recurrent
training as applicable to their individually assigned operational function(s) at the station,
Such training shall be in accordance with the Provider’s general training program and
function-specific training programs as applicable, to include the:
i) All Passenger Service Handling training as required by OM15
ii) All Ramp, Baggage Service & Push/Towing training as required by OM15
iii) Dangerous Goods & Security Awareness.
iv) Any relevant Jetstar Training pack relevant to task as documented after Risk based
Training Needs Analysis RBTNA) completed. (not already covered this section)
v) Cargo and mail handling training program as required by OM16. (GM)
vi) Jetstar Load Supervision (Lead Hand) (5.1.3)Including LIR (Form 861)
vii) Training provided to outsource suppliers (5.1.2)
viii) Radio License or equivalent offshore requirements.
ix) Loading/Restraint includes Cargo restrain and LIR. (Form 861)
Not Documented not Implemented (Finding) N/A Hola 👋

Auditor Comments:

formulario.
Refer to the ITRM for the definitions of Training and Training Course.
The specification for initial and recurrent training applies to allNo, no lo necesito.
personnel ¡Gracias!
who perform
duties within the scope of ground operations.
5.2Security Training Program
ORM-S 5.2.1 The Provider shall have a process to ensure station personnel complete
initial and recurrent security training as applicable to individually assigned operational
functions at the station, and such training is in accordance with the Provider’s security
training program and the Security Program of the customer airline(s).
Same training provided to outsource suppliers/contractors. (5.2.2)
---Security Provision is audited by Qantas Security & not covered here---
Auditor Comments:
Hola 👋
5.3Dangerous Goods Training Program
ORM-S 5.3.1. T
he Provider shall have a process to ensure station personnel with duties
and/or responsibilities in operational ground handling functions complete
Sí, necesito initialdeand
un poco ayuda.
recurrent dangerous goods training as applicable to individually assigned operational
functions at the station. Such training shall be in accordanceQuiero importar
with the mi propio
Provider’s
formulario.
dangerous goods training program and requirements of the customer airline(s). (GM)
Training provided to outsource providers/contractors? (5.3.4)
Meets requirement CASA form 865
Auditor Comments:
Training specification according to operational function may be found in DGR 1.5.
5.4Airside Safety Training Program
that require access to airside areas complete initial and recurrent training in accordance
with the Provider’s airside safety training program. (GM)
Including CSO training in Pax marshaling, evac paths (aircraft & terminal), awareness of
GSE & fuelling processes and reporting requirements. Awareness of hazards. (form 113)
Hola 👋
including:

2. Bridge/directions to board
3. Staff always in attendance with pax.
4. Jetblast protection (Staff & pax).

5. Clear of moving aircraft, Vehicles, tanker/hydrants.

6. Night/rain aspects/hazrads
formulario.
7. Evac paths & control process for aircraft/terminal
8. Awareness of GSE contacting aircraft CSO + Ramp.

Auditor Comments:
Refer to the ITRM for the definitions of Airside and Airside Safety Training.
Guidance for Airside Safety Training is found in AHM 611 and 640.
5.5Airside Driver Training Program
that require the operation of vehicles and/or equipment in airside areas complete training
and qualification, and, if applicable, obtain an operating license, in accordance with the
Provider’s airside driver training program. (GM)
Hola 👋


formulario.

Auditor Comments:
5.6GSE Operations Training Program
ORM-S 5.6.1 The Provider shall have a process to ensure station personnel with duties
that require the operation of GSE complete training and qualification in accordance with
the Provider’s GSE operations training program. (GM)
Hola 👋
Auditor Comments:


Refer to the ITRM for the definition of Ground Support Equipment (GSE).
Guidance may be found in AHM 630. Quiero importar mi propio

formulario.

5.13 Aircraft Turnaround Coordinator Training Program
ORM-S 5.13.1 If the Provider delivers aircraft turnaround coordination services at the
station, the Provider shall have a process to ensure personnel with duties and/or
responsibilities that include aircraft turnaround coordination complete initial and
recurrent training in accordance with the Provider’s aircraft turnaround coordinator
training program. (GM)
Auditor Comments:
Refer to the ITRM for the definition of Aircraft Turnaround Coordination.
Hola 👋
6Security Management
6.1 Security Controls


formulario.
ORM-S 6.1.1The Provider shall have procedures that ensure station security controls are
implemented in accordance with:
i) The Provider’s security program;
ii) Security Programs of the customer airline(s) served at the station;
iii) If applicable, requirements of the civil aviation security program of state where the
station is located. (GM)
ORM-S 6.1.2The Provider shall have a process to ensure security controls are in place to
prevent personnel and vehicles from unauthorized access into station facilities and areas
where the Provider conducts ground operations for customer airlines. (GM)
1. ASIC or load Airport ID card displayed at all times.
2. Secure storage for consumables.
ORM-S 6.1.3The Provider shall have procedures that ensure ground handling personnel
performing functions in station airside areas are required to maintain awareness for
unauthorized interference, and to request a verification of identity from any potentially
unauthorized persons. (GM)

Hola 👋
Auditor Comments:

formulario.
Refer to the ITRM for the definitions of Security Controls and Security Program.
Security controls are typically implemented by an authority (e.g. government or airport

authority), but under certain conditions it might be necessary for implementation to be
accomplished by the provider or other entity deemed competent by the provider and/or
customer airline.
6.3 Contingency Planning
ORM-S 6.3.1 The Provider shall have a station contingency plan in accordance with the
Security Program of the customer airline(s) for responding to aviation security incidents

Sí, necesito
ORM-S 6.3.2 The Provider shall have procedures in accordance unSecurity
with the poco de ayuda.
Program of the customer airline(s) that ensure notification of the relevant civil aviation
Quiero importar
security authorities when unlawful interference against a customer mioccurred
airline has propio
formulario.
at the station.
Auditor Comments:
7Ground Support Equipment (GSE) Management
7.1GSE Functional Specifications
ORM-S 7.1.1If the Provider operates GSE at the station, the Provider shall have functional
specifications that govern the use of GSE in station ground handling operations. Such
specifications shall state the GSE requirements applicable to the type(s) of ground
handling functions performed at the station. (GM)
Hola 👋
Include No Touch policy.


Documented not Implemented (Finding) Quiero importar mi propio

formulario.

Auditor Comments:
Functional specifications demonstrate that a provider has evaluated the various types of
ground handling functions performed at the station and, based on such evaluation, has
developed requirements that ensure each function is performed using equipment that is
deemed appropriate for the purpose.
7.2 GSE Maintenance
ORM-S 7.2.1 If the Provider maintains GSE at the station, the Provider shall have a
program to ensure such equipment is maintained in accordance with the Provider’s GSE
maintenance program. (GM)
Records maintenance should be in line with document maintenance.
Implemented not Documented (Finding) Hola 👋


Auditor Comments:
formulario.
Refer to the ITRM for the definition of Ground Support Equipment (GSE).
GSE is typically maintained in accordance with the respective manufacturer’s

recommendations.
7.2 GSE Operation
ORM-S 7.3.1 If the Provider operates GSE at the station, the Provider shall have
procedures for the operation of each type of GSE utilized in station ground operations to
ensure such equipment is operated in accordance with the Provider’s GSE operation
program.
Auditor Comments:
Hola 👋

Guidance may be found in AHM 630

Quiero importar
ORM-S 7.3.2 If the Provider operates GSE at the station The Provider mi propio
shall have
formulario.
procedures that ensure GSE is subjected to a pre-movement inspection prior to being
utilized in operations. (GM)
All GSE is operated and handled in line with Jetstar OM15 including tag out procedures if
unserviceable.
Auditor Comments:
Such inspection, typically referred to as a “walk-around check,” would be conducted prior

to movement of the equipment in order to ensure:
• Visible damage or abnormality is detected;
• Any cables or hoses are stowed;
• If the equipment is carrying a load, all locks, stops, rails or straps are fastened and are
securing the load.
Specifically, a “pre-use” inspection might focus on:
Hola 👋
8Unit Load Device (ULD) Management
8.1ULD Airworthiness and Serviceability

ORM-S 8.1.1 If the Provider handles ULDs at the station, the Quiero importar
Provider mi propio
shall have
formulario.
procedures in accordance with requirements of the customer airline(s) to ensure ULDs
are inspected to identify damage, and to determine airworthiness and serviceability:
Tagging, handling, loading & storage of ULD is done as per OM15.
Auditor Comments:
Refer OM15 for ULD requirements.
9.2Supervision
ORM-S 9.2.1 If an Airside Safety Committee has been established at the station, the
Provider shall have a process to ensure participation in the deliberations of the
Committee, and such participation shall be in accordance with requirements of the
customer airline(s) and in a manner consistent with the Terms of Reference of the
Committee. (GM)
Hola 👋


formulario.

Auditor Comments:
An Airside Safety Committee or equivalent body offers a means of interfacing with the
various entities that operate in airside areas at the airport. Typically, Committee meetings
would be held on a periodic basis to involve all relevant entities in discussions that
involve, among other issues, the safety and security of airside operations at the airport.
Guidance may be found in ACI 3.7.0.2,Training and Qualification.
9.3Airside Fire Safety
ORM-S 9.3.1 The Provider shall have procedures for fire protection and prevention in
ground operations conducted in station airside areas, which address:
i) Identification and elimination of conditions that could lead to a fire;
ii) Availability, access and use of fire fighting equipment;
iii) Emergency procedures, including alerting personnel on board the aircraft;
iv) Evac plan (training) for aircraft & terminal building as well as staff work areas.
Procedures for controlling and reporting fires. (GM)
Hola 👋


formulario.
Auditor Comments:
Guidance may be found in AHM 630 and ACI 2.16.0
9.4Airside Cleanliness
ORM-S 9.4.1The Provider shall have procedures to address the spillage of fluids and
other materials in station airside areas of operations. (GM)
Including spill kit in place.
Hola 👋
Auditor Comments:


formulario.
Procedures would typically focus on the avoidance of and response to fluid spillage in
station airside operations, to include containment, reporting and cleanup, in accordance
with the requirements of relevant authorities.
Other procedures might address spillage of:
• Toilet waste;
• Water (particularly in freezing conditions) and ice cubes;
• Oil and hydraulic fluid;
• Hazardous materials and other chemicals
ORM-S 9.4.2The Provider shall have a FOD prevention program for implementation in
station airside areas where the Provider conducts aircraft handling or aircraft ground
movement operations for customer airlines. (GM)
Including FOD bins in place.
Hola 👋
Auditor Comments: ¿Necesita ayuda para encontrar el


Refer to the ITRM for the definition of FOD (Foreign Object Damage).
formulario.
The objective of a FOD prevention program is the elimination of conditions that could
cause damage to an aircraft.
9.5 Airside Severe Weather Plan
ORM-S 9.5.1The Provider shall have a station severe weather operations plan that
provides for the protection for aircraft, passengers, operational personnel, baggage,
cargo and equipment when severe weather conditions are a threat to operations. (GM)
Auditor Comments:
Refer to the Glossary in this manual for the definition of Severe Weather Operations Plan.
A typical plan includes practices for preparation and encountering severe weather
conditions in operations, and would address, as appropriate to the climatic conditions of
Hola 👋
a station:

• High winds;
• Lightning;
• Low visibility;
• Ground icing.

formulario.
9.6Passenger Safety
ORM-S 9.6.1 If the Provider conducts ground operations at the station that utilize the
ramp surface for passenger embarkation and disembarkation, the Provider shall have
procedures or other measures that provide for the protection of passengers moving
between the aircraft and a terminal building or ground transportation vehicle. (GM)
As per training requirements plan should include but not limited to (CASA Form 106):
• Aerobridge/Directions to board. Including signals.
• Staff in attendance with passengers.
• Marshaling process on tarmac.
• Position of steps
• Jet blast protection.
• Clear of moving aircraft, Vehicles & GSE.
• Hydrants/tankers.
• Safety routes for evacuations (Aircraft & Terminal).
• Seating needs of handicapped, Infants/Children, scales, Carry-on baggage.
Not Documented not Implemented (Finding) N/A Hola 👋

Auditor Comments:

formulario.
To preclude injuries, passenger movement on the ramp between the aircraft and the
terminal building or ground transport vehicle is always closely supervised.
The route used for such passenger movement is typically clearly designated and visible,
equipment and vehicles are clear, and the surface is free of any contamination. Such
route is designed so passengers are protected or clear from:
• Aircraft protrusions;
• GSE;
• Fuelling zones;
• Jet blast or prop wash.
9.7Personnel Safety
ORM-S 9.7.1The Provider shall have a requirement and procedures that ensure station
ground handling personnel wear appropriate protective clothing or personal protective
equipment (PPE) when performing functions in airside operations. (GM)
Hola 👋

Implemented not Documented (Finding) formulario correcto?


formulario.
Auditor Comments:
Refer to the Glossary in this manual for the definition of Personal Protective Equipment
(PPE).
Protective clothing and PPE provides a defense against operational hazards that could
threaten the personal safety or health of ground handling personnel.
Applicable clothing or PPE is typically defined through risk assessment and/or required
by regulation. Some examples of such protection would include high visibility vests,
hearing protection, gloves, safety shoes, safety glasses and respirators.
Guidance may be found in AHM 630
9.8Local Committee
ORM-S 9.8.1If a Local Committees have been established at the station, the Provider
shall have a process to ensure participation in Committee deliberations, and such
participation shall be in accordance with requirements of the customer airline(s) and in a
manner consistent with the Terms of Reference of the Committee. (GM)

Hola 👋


Auditor Comments:

formulario.
Refer to the ITRM for the definition of Local Baggage Committee (LBC).
An LBC or equivalent body offers a means of interfacing with the airlines and/or or other
service providers at the station. Typically, Committee meetings would be held on a
monthly basis to discuss, among other things, safety and security issues associated with
interline baggage handling at the airport.
10Aircraft Turnaround Coordination
10.1Turnaround Plan
ORM-S 10.1.1If the Provider delivers aircraft turnaround coordination services at the
station, the Provider shall have an aircraft turnaround plan, which ensures, for all
applicable aircraft turnaround operations:
i) Appointment of a qualified aircraft turnaround coordinator;
ii) Management of safety and security in all activities;
iii) PTS for pertinent aircraft type and operation;
iv) Compliance with applicable regulations and requirements of the customer airline(s).
(GM)
v) Include suitable location for fuelling (i.e. on allocated Bay)

Hola 👋


formulario.
Auditor Comments: No, no lo necesito. ¡Gracias!
Refer to the ITRM for the definitions of Aircraft Turnaround Coordinator and Aircraft
Turnaround Plan.
The training and qualification of aircraft turnaround coordinators is addressed in ORM-S

5.13.1.
Guidance may be found in AHM 615 and 616.
Potable Water
HDL 1.5.5If the Provider conducts aircraft potable water servicing operations, the
Provider shall have procedures for the application of water quality standards in the
preparation, handling and inspection of aircraft potable water to ensure no contamination
when loaded into the aircraft.
Additionally the operation of aircraft potable water servicing equipment to ensure such
equipment is operated and positioned in a manner that will prevent contamination of
potable water to be loaded into the aircraft.
Furthermore sterilization and cleaning as part of the maintenance schedule of the supply
source shall be sighted, and if warranted samples of the aforementioned provided as
evidence.
MUST hold current certification.
Hola 👋

formulario.
Auditor Comments:
The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions.
The
templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice.
You should seek your own
professional advice to determine if the use of a template is permissible in your workplace or jurisdiction.
Any ratings or scores displayed in our Public Library
have not been verified by SafetyCulture for accuracy.
Users of our platform may provide a rating or score that is incorrect or misleading.
You should
independently determine whether the template is suitable for your circumstances.
You can use our Public Library to search based on criteria such as
industry and subject matter.
Search results are based on their relevance to your search and other criteria. We may feature checklists based on subject
matters we think may be of interest to our customers.
Hola 👋


formulario.

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¿Necesita ayuda para encontrar el

Sí, necesito un poco de ayuda.

Quiero importar mi propio

SECTION 1 – ORGANIZATION AND MANAGEMENT (ORM-S)

Section 1 addresses the organization and management of a ground services provider

This section (ORM-S) is utilized when only a station is audited.

1​Management and Control

1.1​Organization and Accountability

ii) All ground operations are supervised and controlled;

¿Necesita ayuda para encontrar el

Sí, necesito un poco de ayuda.

i) Implementation of a station management system;

No, no lo necesito. ¡Gracias!

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

A station management system is documented in controlled company media at both the

Documentation provides a comprehensive description of the scope, structure and

Quiero importar mi propio

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

The policy of a provider reflects the commitment of station management to a strong

¿Necesita ayuda para encontrar el

Documented and Implemented (Conformity)

No, no lo necesito. ¡Gracias!

The reporting policy is typically documented in operations manuals or other controlled

To be effective, an “open” policy would typically be non-punitive and assure employees

i) Operational risk assessment;

iv) Continual improvement of processes and procedures. (GM)

Sí, necesito un poco de ayuda.

No, no lo necesito. ¡Gracias!

Not Documented not Implemented (Finding) N/A

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

¿Necesita ayuda para encontrar el

• Spillage; Sí, necesito un poco de ayuda.

• Discharges and/or emissions;

(e.g. oil, hydraulic and other fluids). Emissions typically emanate

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

Auditor Comments: Hola 👋

¿Necesita ayuda para encontrar el

1.5​Management Review Sí, necesito un poco de ayuda.

Quiero importar mi propio

No, no lo necesito. ¡Gracias!

Documented and Implemented (Conformity)

Documented not Implemented (Finding)

Implemented not Documented (Finding)

Not Documented not Implemented (Finding) N/A

¿Necesita ayuda para encontrar el

Sí, necesito un poco de ayuda.

Quiero importar mi propio

No, no lo necesito. ¡Gracias!

Management review is a necessary element of a well-managed company and provides a

1Management and Control

1.1Organization and Accountability

1.5Management Review Sí, necesito un poco de ayuda.

1.6 Provision of Resources

2Documentation and Records