10/15/22, 1:37 PM Port your Google Voice number - Google Voice Help

Port your Google Voice number

• This information applies only to personal Google Voice accounts.
• If you have a Google Voice for Google Workspace account managed by your work or school, contact your
administrator to port your number.
• If you're a Google Workspace administrator who wants to port your organization's phone numbers, go to Port
business numbers to Voice for Google Workspace. 

Port your mobile number to a personal Google Voice account

Note: You can't port your mobile number to a Google Voice account managed by your work or school.

Important: Not all mobile numbers can be ported into Google Voice.

• Google Voice charges a $20 USD fee to port your mobile number from another carrier, such as
Verizon or AT&T, to Google Voice. To transfer a Google Fi number, read Transfer your Google Voice
number to Google Fi.
• Do not cancel your phone plan until Google Voice notifies you the port is complete. To verify the
port, we send you a text message with a code. If you prefer, we can call you with the code. 
• After the port is complete, your service provider cancels your phone service. If you have multiple
numbers on the account, check with the service provider first to find out about their policies. If you
want to keep the plan and get a new mobile number, confirm the plan with the service provider.

Before you begin

Find your billing account information from your current service provider, such as your account number
and PIN for number porting. You need this information to complete your port request.

Port your number

1. On your computer, open Google Voice .
• If you haven't used Google Voice on your account before, set up Voice. You must pick a new
number. Your ported number replaces the new number, so it won’t matter what the new number
is.

2. At the top right, click Settings Settings.

3. Go to the “Account” section.
4. Under “Port a number to Google Voice,” click Port a number.
5. Click Get Started.
6. Enter the phone number you want to port. Google Voice sends you a text message with a 6-digit
code. If you prefer, you can choose to receive the code by call.
7. Enter the code you receive.
8. If your number can be ported, you'll be prompted to enter your carrier account information. You can
check your bill or carrier’s website for the account information.
9. Review the porting request. To proceed with payment through Google Pay, click Next.
• If all steps are successful, we email you a detailed receipt.

Phone numbers can take up to 48 hours to port. Text messages can take up to 3 business days to
transfer to your Voice number.

If the port gets stuck or delayed and you need help, contact Google Voice Support.

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Track the porting progress

1. On your computer, open Google Voice .
2. At the top right, click Settings Settings.
3. Under the “Account” section, click Track your progress.
• If you don’t find “Track your progress,” resubmit your porting request.

4. If account information is verified successfully, it shows the estimated time to complete the porting.
• If account information isn't verified, you can edit and update the account information.

Get calls on your phone after you port the number

Keep your original Google Voice number

Cancel a number port

Port your Google Voice number out to another carrier

To port your number out of Google Voice, first you need to unlock the number. Then, let your carrier
know you want to port a number to their service. Work with them until the porting process is complete.

When you unlock your Google Voice number, it costs $3 USD. But if your number was originally ported
in from another carrier, there’s no charge.

1. On your computer, open Google Voice .

2. At the top right, click Settings Settings.
3. Go to the “Account” section.
4. Under the Google Voice number you wish to port out, click Unlock.
5. Complete the payment with your Google Account.
6. Ask your carrier to port your number to their service.
7. If successful, at the bottom left, it displays “Number unlocked.”

Tips:

• If your carrier asks for your account number and PIN, provide your 10-digit Google Voice phone
number and the PIN you use to access your Google Voice voicemail.
• Some third-party services may not accept phone numbers which originated from Google Voice,
including after they have been ported to Google Fi. We recommend contacting any affected third-
party service providers should this issue arise.

Lock your number again

"Can't relock your number" error

If porting your number isn’t working

If you have problems porting your number to Google Voice, use this information to help troubleshoot
your particular issue.

"Couldn't transfer your number" error

If your number port doesn't go through, you get an email from Google that explains what to do.

"Carrier info doesn't match" notification

The account information you enter when you start your number port needs to be completely accurate.
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10/15/22, 1:37 PM Port your Google Voice number - Google Voice Help
If a number port doesn’t go through, it’s often because of incorrect account information. Your port
won’t work with a misspelled name, an incorrect billing address, or an incorrect PIN, for example.

You have the chance to enter your information and try again. Here are some things to check:

• Make sure there aren't any typos.

• Account numbers are hard to find and it’s easy to forget your PIN number. Contact your previous
carrier. They should be able to provide this information.
• Try entering your account number without any dashes.
• You usually need to provide the account owner’s information. If you’re on a family plan, find out who
is listed as the account owner.

Information required by service providers

Verizon

AT&T

T-Mobile

Sprint

U.S. Cellular

Other carriers

Get more help

You can discuss your questions with Google Voice experts in the Google Voice Community Help Forum
.

Related topic
• Transfer your Google Voice number to Google Fi

Need more help?

Try these next steps:

Ask the Help Community

Get answers from community experts

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