To continue with the presentation, let's learn more about the characteristics.

4. Communication skill

Firstly,

- Communication skill is necessary for all industries, but it's an especially

important characteristic for customer support service because this is
how employee and customer interact and exchange product
information.
- Communication skills cover two different areas - listening and speaking.

+> Active listening

- That is an indispensable feature in this service industry. That's all it takes

for a telephone operator to understand customer's problem correctly
because not every user is skilled at explaining their issue clearly. In the
context of customer support, active listening can help employees solve
problem more effectively and build trusting relationships with customer.
- Become more subtle and skillful in communication, all comes from
knowing how to listen: focus on what the customer is saying, avoid
interrupting, take quick notes of important information, and occasionally
repeat what the customer has said to confirm the information and show
attention.

+> Ability to exchange information with customers clearly and flexibly.

- One of the most important characteristics of customer support service is

to ensure that customers can understand fully what you are trying to
convey about the product because a little miscommunication can lead to
customer disappointment and loss of a large number of users.
- In the other words, Operaters need to communicate clearly, use short
sentences and easy-to-understand language to achieve the highest
communication efficiency and customer satisfaction.
4. Positive attitude
- A positive attitude is a mental state of being optimistic, happy and
friendly - a trait associated with customer service because it helps
customer feel comfortable and satisfied when responding information to
 operater. A positive attitude will make them have a good review of your
business and they will continue to use products from your company.
- To achieve the above work efficiency, employees must always show a
welcoming attitude to customers. Besides, while communicating, you
should smile often to show your respect, goodwill, and approval.
5. Patience:
- Patience is also an indispensable characteristic of the customer service
industry. This is operater's ability to endure difficult situations without
getting angry or having other negative emotions. Patience when
communicating with customers shows the care and dedication of the
staff. It also helps them solve problems and answer questions more
logically and effectively. This feature is especially useful when employees
are dealing with difficult or angry customers. At that time, the patient
attitude of employees will leave a good impression on customers,and
can expand the reputation of the company
- If the customer is angry about the product’s problem, it is important for
the staff to remain calm, gather information, and identify the problem
carefully and accurately.