CONFLICT

Video
Write in your own words what you remember about the business story of the
family Sages?
to start business, capital is required. A married couple started their
Ax:
business, including their children in the business.
Lu:
Ma:
Pb: open grocery in 1954, open supermarket , develop franchise
Pt:
Sa:
TO:

each one

Speaking
1. Give some examples of family-owned companies in Mexico.
2. Why are family disputes, even non-business one, so hard to resolve?
3. What advantages do professional managers have over family members
when running a business?
disorder

If you work as a professional manager in a family company, do you think it

is easy?
Vocabulary
1. Match the sentence halves to make six tips for being a more successful
negotiator.
1. Good answers don’t always come quickly
2. Sometimes you have to compromise
3. Don’t get angry too quickly -
4. Don’t agree with everyone all the time -
5. Say when you like an idea -
6. Keep the same attitude towards others -
a) you can’t be tough all the time.
b) or they’ll think you’re weak.
c) enthusiastic negotiators are rare!
d) be consistent.
e) so don’t be too impatient.
f) try to stay calm.
1=E 2=A 3=F 4 =B 5=C 6=D
Ax: e d f a c b
Pb: e d f c a b
Pt:

2. Make the adjectives negative by adding the correct prefix from the box.
in- im- ir- un-

1. unsympathetic
2. impatient
3. informal
4. irresponsible
5. uncooperative
6. impolite
7. unresponsive
8. unemotional
9. uncritical
10. inconsistent
1 2 3 4 5 6 7 8 9 10
Ax: un im in ir un un ir in un in
Pb: un im in in un un ir in un in
Pt:
Reading
1. Look through the whole article and find the names of:
1. a very rich property developer in Hong Kong.
2. the name of the company in which he had a stake. (from 1)
3. two Indian billionaire brothers.
4. their company. (from 3)
5. a god whom one of the brothers went to ‘see’ in order to help solve a
dispute.
6. a consulting firm with an office in Hong Kong.
7. someone who works for it. (from 6)
8. an Indian IT company.
1.Walter Kwok
2. Sun Hung Kai
3. Mukesh and Anil Ambani
4. Reliance Industries
Ax:
5. Shiva
6. McKinsey
7. Joseph Ngai
8. Infosys Technologies, the Bangalore-based
1.Walter Kwok
2.Sun Hung kai
3.Mukesh and Anil Ambani
4.Reliance Industries
Pb:
5. Shiva’s
6. McKinsey
7. Joseph Nga
8.Infosys Technologies
1.walter kwork
2.Sun hung kai
3.mukesh ando anil ambani
4.reliance industria
Pt:
5.shiva
6.mckinsey
7.joseph
8.infosys
Grammar | Reported speech
There are a number of ways to report what people say.
● When we report things that have just been said, we often use the same
tense as the speaker.
A ‘I want to see Juan.’

B ‘Juan, Susan has just called and she says she wants to see you.’

● When we report things said in the past, we usually make these

changes.
● The verb goes back one tense (for example from present simple to
past simple).
● Nouns and pronouns may change.
A ‘My new sales team is difficult to manage.’

B He said (that) his new sales team was difficult to manage.

● We often use say or tell to report speech.

A ‘The new job is challenging.’
B She said (that) the new job was challenging.
She told HER BOSS (that) the new job was challenging.

1. Complete these sentences with the correct form of say (said) or tell
(told) + … .
1. He said that I was late.
2. He told me that I was late.
3. She told him to work harder.
4. She said they would never agree.
5. Nobody told me that she was the CEO.
6. She said that she worked for Toyota.
Ax: 1 - said. 2.- told 3.- told 4.- said 5.- told 6.- said
 Pb: 1- said, 2- told, 3- told, 4- said, 5 - told, 6 - said
Pt: Said, told,told,said,told, said
Sa:
TO:

2. Rewrite these sentences in reported speech, changing the tenses. Begin

He / She / They said.
Susan: ‘I want to see Juan.’
She said that she wanted to see Juan.
1. Hamza: ‘I’m not enjoying my job very much.’
2. Adela: ‘I want to listen to my staff more.’
3. Susan and Sharon: ‘We need to invest in the development of
staff.’

1.- She said that she was not enjoying her job very much.
2.- She said that she wanted to listen to her staff more.
Ax:
3.- They said that they needed to invest in the development of
staff.
1- She said that she was not enjoying her job very much.
2 - She said that she wanted to listen to her staff more.
Pb:
3 - They said that they needed to invest in the development of
staff.
1.-she said that she was not enjoying her job very nuch
Pt:
2- she said that she wanted to listen ti her staff more
Writing | Conditionals and conflict
● First conditional
IF + present simple, will + infinitive without to
= describe a possible situation and its probable result.
IF he bullies anyone again, he will lose his job.
IF sales don’t increase, we won’t make more profit.

● Second conditional
IF + past simple, would + infinitive without to
= describe an unlikely situation and its probable result.
IF he made more eye contact, he would be a better negotiator.
IF he had listened better, he would have gotten the deal.

● Conditionals and negotiating

If you sign the contract today, we will give you 10% discount (= firm
offer)
If you ordered 100 cases, we would give you a larger discount (= less
firm offer)
1. What would you do if your boss asked you to move abroad?
2. What would you do if you saw a colleague bullying another colleague?
3. What would you do if you saw a colleague stealing something?
4. What would you do if your boss took credit for your ideas?
5. What would you do if you saw two colleagues having an argument?

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