Virtual Office

and Office
Communication
HRM1 - Administrative and Office
Management
Manilyn Canino, MEAM

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JOBS AND JOB ANALYSIS
 WORK is an effort directed toward
accomplishing results.

JOB is a grouping of tasks, duties and responsibilities

that constitutes the total work assignment for an
employee.
 JOB DESIGN refers to organizing tasks, duties,
responsibilities and other elements into a productive
unit of work.
 TYPES OF TEAMS

• SPECIAL-PURPOSE TEAM
• SELF-DIRECTED TEAM
• VIRTUAL TEAM
 TYPES OF TEAMS

SPECIAL-PURPOSE TEAM
Organizational team formed to address
specific problems, improve work processes,
and enhance the overall quality of products
and services.
 TYPES OF TEAMS

SELF-DIRECTED TEAM
Organizational team composed of individuals who
are assigned a cluster of tasks, duties and
responsibilities to be accomplished.

Job sharing: Scheduling arrangement in which two employees

perform the work of one full-time job.
 TYPES OF TEAMS
VIRTUAL TEAM
Organizational team composed of individuals who
are separated geographically but linked by
communication technology.

TELEWORK
The developments in information and communication technology
mean that employees can work anywhere and anytime
 VIRTUAL OFFICE

A virtual office set up allows

business owners and employees
to work from any location by
using modern technologies by the
use of laptops, computers, cell
phones and internet access.

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 COMMUNICATION
Any information or transaction
which is sent out and received by
two or more people is called
Communication.

Derived from the Latin word

“Communis” which means
"common" which implies common
understanding or opinion.

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IMPORTANCE COMMUNICATION

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 IMPORTANCE OF COMMUNICATION
I. Communication acts as basis of coordination.
II. Communication makes possible for the smooth and
unrestricted working of the enterprise all organizational
interactions depends on communications.
III. Communication provides required information for
decision making;
IV. Communication is essential for quick and effective
performance of managerial functions.
V. Efficient operation is the aim of all prudent
management.
VI. Communications is the basis of leadership, and it helps
in establishing effective leadership.
VII. An efficient system of communication enables
management to motivate, influence and satisfy the
employees.

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 TYPES OF COMMUNICATION

1. Formal communication
2. Informal communication

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 TYPES OF COMMUNICATION
1. Formal communication - flows
through official channels
designed in the organization
chart.
- Vertical
- Horizontal

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 TYPES OF COMMUNICATION
1. Formal communication

Vertical - communication flows vertically i.e.,

upward or downward through formal channels.

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 TYPES OF COMMUNICATION
1. Formal communication

Horizontal- or lateral communication takes

place between one division and another.

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 TYPES OF COMMUNICATION
1. Single chain: This network exists between a
superior and subordinates.

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 COMMUNICATION NETWORK
1. Single chain: This network exists between a
superior and subordinates.
2. Wheel: In wheel network, all subordinates
under one superior communicate through him
only as he acts as a hub of the wheel.
3. Circular: In circular network the
communication moves in a circle.
4. Free flow : In this network, each person can
communicate with others freely.
5. Inverted: In this network, a subordinate is
allowed to communicate with his immediate
superior as well as his superior
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 TYPES OF COMMUNICATION
2. Informal communication
- Communication that takes place
without following the formal
lines of communication.
- The “grapevine”

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 TYPES OF COMMUNICATION
A. In single strand network, each person
communicates to other in sequence.
B. In gossip network, each person
communicates with all on nonselective
basis.
C. In probability network the individual
communicates randomly with other
individual.
D. In cluster, the individual
communicates with only those people
whom he trusts. Of these four types of
networks, cluster is the most popular
in originations.
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ELEMENTS OF COMMUNICATION PROCESS
1. Sender
2. Message
3. Encoding
4. Media
5. Decoding
6. Receiver
7. Feedback
8. Noise
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ELEMENTS OF COMMUNICATION PROCESS
8. Noise

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 METHODS COMMUNICATION
1. Verbal communication

- Oral communication

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 METHODS COMMUNICATION
1. Verbal communication

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 METHODS COMMUNICATION
1. Verbal communication

- Oral communication
- Written communication

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 UST ANGELICUM COLLEGE
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 CHARACTERISTICS OF EFFECTIVE
COMMUNICATION
1. Clarify the ideas before communication
2. Communicate according to the needs of
receiver
3. Call others before communicating:
4. Be aware of language, tone and content
of message
5. Convey things of help and value to
listeners
6. Ensure proper feedback
7. Communicate for present as well as
future
8. Follow up communications
9. Be a good listener

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 UST ANGELICUM COLLEGE
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THANK YOU.