University of Sialkot, Pakistan

Final term Examination- Fall-2020

Course Code: MGT-2005 Course Title: Business Communication II

Total Time: 2.5 hours Total Marks: 40
Department: Business Administration Program: BBA
Instructor Name: Mariam Naeem Instructor Sign:
Student’s Name: Hamad Hassan Roll No: 19202001-013

Subjective
PART-A

Question # 1 (15)
Answer:
LG electronics Lahore hall road,
Lahore hall road,

January 29, 2021,

Plam international,
Small industrial area Sialkot,

Dear Mr. Ali,

I hope you are fine I read your message you claim about the toaster we delivered you toaster 10 th January
2021 invoice number is 259 model number is 7 Ch. I’m really sorry for this. We open the box and use I’m
understand the reason.
I want to assure you that we are doing everything to fix the problem you experienced and making sure it
does not recur. We will try our best to provide better quality in food for future.
Please let me know if there is anything else I can do for you.

Yours sincerely,
Plam international
PART-B

Question # 2 (15)
ANSWER:

 Arrive on time or slightly early to show your professionalism. Lateness can reflect poorly. It is even more
important to begin punctually.
 Meetings can be quite casual, depending on the seriousness of the business being discussed. 
 We should conduct a meeting over a luncheon or dinner; expect conversation about business to begin
almost immediately, or as soon as everyone has ordered their food. 
 University of Sialkot, Pakistan
Final term Examination- Fall-2020

 It can be good to emphasize your accomplishments and experience

 It is often expected that others are just as transparent about their stance.
 Individuals may think aloud during meetings, imagine ideas on the spot and verbalize them without
intending to seriously propose them.

Question # 3 (10)
Answer:
To:
The General Manager,
ABC Finance company,
Sialkot.

From: manager (security)

Subject: report on fire accident in the Sialkot main branch.
Date: January 29-2021

Introduction:
This report on the fire accident in the model town branch of the company is submitted to the general
manager issued on January 29-2021.

TEXT
The fire broke at night hours of January 28. One day before at fire broke my meeting with the branch
manager. We went to the branch and interviewed the branch manager and security guard. Security guard
called when we heard the loud noise and rushed out the room and call to the rescue 1122 within 20 minutes
rescue come and control fire, than situation controlled.

REPORT:
I have made inventory which goods consumed by fire, chairs tables, personal computers 3, some cash, and 2
doors.

SUGGESTION:
1. We request to main branch manager give some cash that we repair furniture.
2. Periodical safety-inspections of the branches be carried out from time to time.

Instructor Name: Mariam Naeem

Email: Mariam.naeem@uogsialkot.edu.pk

Final term Fall-2020 2|Page

University of Sialkot, Pakistan
Final Term Examination- Fall-2020